Hospital Susana López de Valencia

What Hospital Susana López de Valencia does

Hospital Susana López de Valencia E.S.E. is a public healthcare institution (Empresa Social del Estado) located in Popayán, Cauca, Colombia, operating under Colombian state ownership via the Gobernación del Cauca and serving as a tertiary referral center for the Cauca region. The hospital runs two physical sites — Sede La Ladera (main administrative and outpatient facility at Calle 15 No 17A-196) and Sede San Camilo (billing and scheduling at Cra. 8 #9-66) — and delivers a comprehensive service portfolio including 24/7 emergency care with dedicated pediatric, adult, and gynecological entrances, hospitalization, general and specialized surgery, advanced gastroenterology, diagnostic imaging, clinical laboratory, adult and pediatric specialties, surgical specialties, therapeutic complementation (physiotherapy, occupational therapy, music therapy), and an ambulatory self-management model serving approximately 5,000 patients per month without prior authorization. As a public institution, it bills primarily to EPS (Entidades Responsables de Pago) under Colombia's mandatory social security health system, with secondary revenue from departmental and national health authorities, IAMII maternal-child programs, FOMAG teacher health fund, and MinCiencias/university research grants.

The technology stack is anchored by the Dinámica Gerencial Hospitalaria platform for document management, billing, PQRSD tracking, and clinical dashboards, supplemented by an internally developed RIPS Validation Control Board, voice recognition for radiology report transcription, digital environmental monitoring in sensitive areas with automated alerts, an Action Plan Management Tool, and a HSLV Learning LMS for staff training. Patient-facing digital channels include online appointment scheduling, WhatsApp-based 'Línea Amiga' communication, results portals for laboratory and radiology (the latter via Atrys Health integration), clinical history access, and a PQRSD online system. The hospital also maintains a research and innovation function formalized by Resolution No. 470 of November 22, 2024, with active partnerships with MinCiencias, Universidad del Cauca, Universidad Autónoma de México, Universidad Nacional de Colombia, and Universidad Autónoma del Cauca on projects spanning AI cancer detection, neural-network patient monitoring, supply chain optimization, and energy efficiency. Notable operational outcomes include 94.5% smart-pump library adherence, 95.5% medication reconciliation at admission, 100% clinical history adherence, a 90% reduction in environmental deviation losses, and a near-doubling of average monthly collections from 17 billion to 33 billion Colombian pesos following process optimization. International recognition includes HOSPIRANK 2026, alongside domestic accreditations such as Icontec, IAMII, ISO 14001, and ISO 9001.

Name

Hospital Susana López de Valencia

Legal name

Hospital Susana López de Valencia E.S.E.

Website

https://hosusana.gov.co

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

Hospital Susana López de Valencia E.S.E. is a Colombian public hospital in Popayán, Cauca, operating two sites and delivering comprehensive emergency, surgical, inpatient, pediatric, maternal, imaging, and laboratory services to EPS-affiliated, SOAT, FOMAG, and uninsured patients in the Cauca region.

Ownership category

akta.pro rank

Product category

Hospital Healthcare Services

NAICS

General Medical and Surgical Hospitals (622110)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

Keywords

• Hospital services
• Healthcare services
• Medical care
• Emergency services
• Outpatient services

Headquarters

HQ city

Popayán

HQ country

Colombia

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Healthcare Services Revenue: Revenue generated from providing healthcare services to patients affiliated with EPS (health insurance companies) under Colombia's mandatory social security system. Services include consultations, hospitalizations, surgeries, laboratory tests, imaging, and therapeutic services billed to EPS and ARSs.
2. Government Health Programs: Funding from government health programs including public health campaigns, vaccination programs, maternal-child health initiatives (IAMII), and epidemiological surveillance activities funded by departmental health secretaries and national health authorities.
3. Research and Innovation Grants: Funding from MinCiencias and research partnerships with universities for development and innovation projects in healthcare technology and clinical research.

Go-to-market motion1 record

Distribution channels8 records

Marketing channels10 records

Core offering

Hospital Susana López de Valencia operates as a public hospital providing inpatient, outpatient, emergency, and surgical healthcare services to the population of Popayán, Cauca, Colombia. Specific service line details, capacity figures, and operational specifics are not evidenced in the provided source content.

Product overview

Hospital Susana López de Valencia E.S.E. is a public healthcare institution in Popayán, Colombia offering comprehensive medical services through two locations (Sede San Camilo and Sede La Ladera). The hospital operates as an integrated healthcare platform with core clinical services including emergency care (with dedicated pediatric, adult, and gynecological units), hospitalization, general and specialized surgery, advanced gastroenterology, diagnostic imaging (with voice recognition for report transcription), and clinical laboratory services. Specialized care units include adult and pediatric specialties, surgical specialties, and therapeutic complementation services (physical therapy, occupational therapy, music therapy). The institution supplements clinical care with robust digital services including online appointment scheduling via WhatsApp Call Center, PQRSD petition management, clinical history access, laboratory and radiology results portals, and the Línea Amiga patient communication service. Internal operations are supported by the Dinámica Gerencial Hospitalaria management platform for document management, billing, and clinical dashboards, while the HSLV Learning platform provides staff training and education. The hospital maintains active research and innovation programs in partnership with universities, focusing on healthcare technology, AI applications, and operational optimization.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 94.5% adherence to medication library usage in smart pumps, preventing adverse events
• +7 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles1 record

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability6 records

Feature5 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• MinCiencias (Ministerio de Ciencia, Tecnología e Innovación)coreStrategic or Co-development Partner · 1 January 2025Research partnership for AI cancer detection project and Susanita contigo health promotion initiative. MinCiencias provides funding and strategic direction for national science and technology development in healthcare innovation projects.
• Universidad del Cauca (UNICAUCA)coreStrategic or Co-development PartnerPrimary academic partner conducting multiple research projects including AI tools for cervical cancer prevention, orthopedic injury patterns in children, clinical case reports, and various health studies. Provides teaching-service integration for medical student training.
• Universidad Autónoma de México (UAN)coreStrategic or Co-development PartnerCollaboration on intelligent monitoring system for continuous physiological variables using neural networks and fiber optic sensors for early warning of critical states in adult patients.
• Universidad Nacional de Colombia (UNAL)coreStrategic or Co-development PartnerResearch collaboration on supply chain coordination determinants and their effect on hospital supply chain performance in lean environment.
• Universidad Autónoma del Cauca (Uniautonoma)coreStrategic or Co-development PartnerPartnership on energy consumption impact studies and medical instrumentation proposals for efficiency improvement. Also collaborated on wastewater treatment evaluation.
• Universidad Francisco de Paula Santander (Unicomfacauca)minorStrategic or Co-development PartnerCollaboration on development of 3D emergency exit routes using Flexsim tool for simulation of hospital areas including outpatient, adult emergencies, surgery, and hospitalization.
• Tecnoparque SENAcoreStrategic or Co-development PartnerTechnology partnership on Susanita contigo mobile health promotion initiative bringing healthcare information and services closer to the community through technology platforms.
• Red Nacional de Vigilancia de Infecciones Respiratorias Agudas en ColombiacoreStrategic or Co-development PartnerActive participation in VIRAL research network for investigation of viral infections and acute respiratory infections surveillance in Colombia (2022-2024) and ongoing monitoring.
• Hospital Universitario de San José (HUSJ)minorStrategic or Co-development PartnerCollaboration on clinical research studies including Bacteriemia by Staphylococcus aureus in children comparing clinical outcomes across institutions in Cauca region.
• Institución Educativa Antonio García ParedesminorStrategic or Co-development PartnerCommunity partnership with local high school for 'Ruta del Sol' program where 10th grade students complete social service hours while supporting patient therapeutic activities.
• Secretaría de Salud Departamental del CaucacoreStrategic or Co-development PartnerGovernment health authority partnership for departmental health programs, epidemiological surveillance, malnutrition management protocols, and weekly follow-up tables for acute malnutrition cases.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Clínica de Occidente: Private hospital in Cali offering general and specialty services in southwestern Colombia. Comparable in service mix but operates on private/commercial revenue rather than the EPS public-system model HSLV uses; useful as a regional benchmark for capacity and quality.

Direct peers

• Hospital Federico Lleras Acosta: Public E.S.E. hospital in Ibagué (Tolima) providing general medical, surgical, and specialty services. Comparable as a regional public hospital with similar accreditation, EPS-contracted revenue, and community health programs.
• Hospital General de Medellín: Major public hospital in Medellín providing general and specialty care with a strong teaching-service and research profile. Comparable in service breadth and academic partnerships, though at larger scale and located in a major urban center.
• Hospital de Kennedy: Public E.S.E. hospital in Bogotá serving a large urban catchment with general medical and surgical services. Comparable in EPS-based revenue model and patient volume, and serves as a benchmark for ambulatory self-management and digital scheduling initiatives that HSLV is implementing.
• Hospital Erasmo Meoz: Public university hospital in Cúcuta (Norte de Santander) operating as a regional referral center under the E.S.E. framework. Similar institutional profile: high patient volume, multiple specialties, teaching-service agreements, and dependence on EPS contracts.
• Hospital Departamental de Villavicencio: Public departmental hospital in the Orinoquia region of Colombia operating under the same E.S.E. legal framework. Comparable scale, regulatory environment, EPS-based revenue model, and role as a regional referral hospital for a non-capital department.
• Hospital Universitario del Valle: Large public university hospital in Cali (Valle del Cauca) serving as a tertiary referral center for southwestern Colombia. Comparable in mission (public inpatient and specialty care, teaching-service model) and serves the same regional patient flow that occasionally reaches Cauca.
• Hospital Universitario San José de Popayán: Public university hospital in Popayán, Cauca that serves the same catchment population as Hospital Susana López de Valencia. Directly comparable as a regional public hospital offering general medical, surgical, and specialty services, and is even named as a research partner on the Staphylococcus aureus bacteriemia study.

Others

• Atrys Health: Diagnostic imaging and telemedicine provider that operates the patient portal HSLV integrates with for radiology results. Adjacent infrastructure enabler rather than a direct competitor, but a key technology partner for HSLV's imaging services.
• Universidad del Cauca (UNICAUCA): Primary academic partner that provides medical residents, research collaboration (AI cancer detection, hand-washing monitoring prototype), and teaching-service agreements. Adjacent ecosystem participant rather than a peer, but a critical stakeholder for HSLV's research and talent pipeline.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@hospitalsusanal%C3%B3pezdevalencia
• LinkedInlinkedin.com/company/hospital-susana-l%C3%B3pez-de-valencia

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

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Frequently asked questions about Hospital Susana López de Valencia