404 Veterinary Referral and Emergency Hospital

What 404 Veterinary Referral and Emergency Hospital does

404 Veterinary Referral and Emergency Hospital is a single-site specialty and emergency veterinary hospital located in Newmarket, Ontario, serving pet owners across the York region. The hospital operates 24/7 for emergency and critical care cases and offers scheduled specialty consultations Monday through Friday across six clinical departments: Anesthesiology, Avian & Exotic, Emergency & Critical Care, Internal Medicine, Radiology, and Surgery. Clinical care is delivered by board-certified veterinary specialists working in coordination with referring family veterinarians, with cases entering the hospital either through DVM referral (referral form, medical records submission, appointment scheduling) or via direct emergency walk-ins.

The underlying technology stack consists of advanced veterinary diagnostic and treatment equipment typical of specialty veterinary hospitals, supplemented by the myVCA digital patient engagement platform, which allows pet owners to access health records, view appointments, and manage care online around the clock. No proprietary AI/ML, mobile applications, public APIs, or third-party integrations were disclosed in the source material.

Commercially, the hospital generates revenue through professional services rendered on a per-visit and per-procedure basis, including specialty consultations, emergency care, diagnostic procedures (radiology, internal medicine), and surgical interventions. Pricing is not publicly disclosed; service fees are quote-based and determined at the time of visit or following initial assessment. The hospital is part of the VCA Canada Animal Hospitals network, which is wholly owned by Mars, Incorporated, and is therefore privately held with no public listing, no funding rounds, and no standalone investor base. The primary customer segment is pet owners (cat, dog, and exotic pet owners) seeking advanced specialty or emergency care beyond what general practice veterinarians can deliver, with a secondary channel of demand driven by referrals from primary care veterinary clinics in the region.

Name

404 Veterinary Referral and Emergency Hospital

Legal name

VCA Canada Animal Hospitals

Website

https://404vet.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

404 Veterinary Referral and Emergency Hospital is a single-site specialty and 24/7 emergency veterinary hospital in Newmarket, Ontario, serving York-region pet owners with board-certified specialists across anesthesiology, internal medicine, surgery, radiology, avian/exotic, and emergency care, operated within the VCA Canada network owned by Mars, Incorporated.

Ownership category

akta.pro rank

Product category

Specialty and Emergency Veterinary Services

NAICS

Veterinary Services (541940), Veterinary Services (54194), Specialty (except Psychiatric and Substance Abuse) Hospitals (622310)

SIC

Services-Hospitals (8060), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Veterinary Specialty Referral Hospitals (Multi-specialty) (HLAMACAB)

akta.pro secondary industries

Veterinary Emergency & Critical Care Hospitals (HLAMACAA), Veterinary Internal Medicine & Oncology Centers (HLAMACAD), Veterinary Surgery Centers (Soft Tissue/Orthopedic/Neuro) (HLAMACAC), Veterinary Imaging, Surgery & Specialty Referral Centers (AFAEANAG)

Keywords

• Veterinary specialty services
• Emergency veterinary care
• Veterinary referral hospital
• Veterinary diagnostics imaging
• Exotic pet veterinary care

Headquarters

HQ city

Newmarket

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Veterinary Medical Services: Revenue generated from specialty veterinary consultations, emergency care, diagnostic procedures (radiology, internal medicine), surgical procedures, and anesthesiology services. Services are rendered on a per-visit and per-procedure basis.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

404 Veterinary Referral and Emergency Hospital is a specialty and emergency veterinary hospital providing 24/7 emergency and critical care along with advanced specialty services including anesthesiology, internal medicine, surgery, radiology, and avian and exotic pet care. Services are delivered by board-certified veterinary specialists in coordination with referring family veterinarians, with patient records and appointments accessible through the myVCA online portal.

Product overview

404 Veterinary Emergency and Referral Hospital is a specialty veterinary hospital offering a unified set of advanced pet healthcare services. The hospital operates as a single-location specialty and emergency care facility with multiple departments including Emergency & Critical Care (24/7), Anesthesiology, Internal Medicine, Surgery, Radiology, and Avian & Exotic care. Services are delivered by board-certified veterinary specialists working in coordination with family veterinarians. The hospital also provides a patient engagement platform (myVCA) for pet owners to access health records and appointments. The core offering is integrated specialty veterinary medicine rather than a modular software product architecture.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency & Critical Care 24/7 emergency veterinary care for urgent pet health situations requiring immediate medical attention, available around the clock every day of the week.
• Anesthesiology Specialized anesthesia services for pets undergoing surgical and diagnostic procedures, administered by board-certified specialists.
• Internal Medicine Advanced diagnostic and treatment services for complex internal medical conditions in companion animals.
• Surgery Advanced surgical procedures performed by board-certified veterinary surgeons for a range of conditions.
• Radiology Advanced imaging services including diagnostic radiology for accurate diagnosis of pet health conditions.
• Avian & Exotic Specialized veterinary care for birds and exotic pets including reptiles, small mammals, and other non-traditional companion animals.
• myVCA Patient Portal Online portal allowing pet owners to access pet health records, view appointments, and manage veterinary care information 24/7.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Direct peers

• Mississauga-Oakville Veterinary Emergency Hospital: 24/7 emergency and specialty veterinary hospital serving the western Greater Toronto Area. Directly comparable multi-specialty referral model with emergency and specialty services, competing for the same GTA referral base.
• Toronto Veterinary Emergency Hospital (TVEH): Downtown Toronto 24/7 emergency and specialty referral hospital. Same multi-specialty referral positioning, similar service mix (internal medicine, surgery, emergency/critical care), and overlapping referral partners in the GTA.
• VCA Canada Animal Hospitals (other specialty locations): Sister VCA Canada specialty and emergency hospitals across Ontario (e.g., Mississauga, Barrie, Toronto). Operate the same brand, referral workflows, and corporate backing, making them the most direct intra-network comparables.

Broad incumbents

• BluePearl Pet Hospital: Large North American network of specialty and emergency veterinary hospitals, including locations across Canada. Operates at greater scale with broader specialty depth, making it a key competitive reference point for VCA specialty hospitals.
• Ontario Veterinary College Health Sciences Centre (University of Guelph): Academic veterinary teaching hospital in Guelph offering the deepest specialty services in Ontario, including referral-only complex cases. Competes for the highest-acuity specialty referrals from across the province, including the GTA.

Emerging players

• Veterinary Emergency Group (VEG): Fast-growing US-based emergency and specialty veterinary chain with an open-floor care model. Primarily US-focused but a competitive benchmark for emergency-driven patient acquisition and specialty expansion strategies.

Regional players

• Pulse Veterinary Specialists & Emergency: Multi-specialty 24/7 emergency and specialty referral hospital in Edmonton/St. Albert. Same business model—emergency anchor plus specialty referral departments—making it a strong comparable for Canadian specialty economics.
• Canada West Veterinary Specialists: Largest private veterinary specialty and 24/7 emergency hospital in Western Canada (Vancouver). Same multi-specialty referral model and emergency/critical care positioning; comparable reference point for Canadian specialty veterinary scale.
• Alta Vista Animal Hospital (Ottawa): 24/7 emergency and specialty referral hospital in Ottawa. Comparable Canadian specialty/emergency model serving a regional catchment, useful for benchmarking case volume and specialty economics.
• Boundary Bay Veterinary Specialty Hospital: Specialty and emergency referral hospital in Surrey, BC, operating on the same multi-specialty, referral-driven model with board-certified specialists. Comparable scale and case mix to a single-site GTA specialty hospital.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/404VeterinaryHospital
• LinkedInlinkedin.com/company/404-veterinary-referral-and-emergency-hospital
• Instagraminstagram.com/404vethospital

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 404 Veterinary Referral and Emergency Hospital