Gobierno Municipal de Acapulco

What Gobierno Municipal de Acapulco does

The Gobierno Municipal de Acapulco (legally H. Ayuntamiento Constitucional de Acapulco de Juárez) is the constitutional municipal government of Acapulco de Juárez in the state of Guerrero, Mexico, serving approximately 837,000 residents across a 1,882 km² territory containing 234 localities. The entity operates under the 2024-2027 administration led by Presidenta Municipal Leticia Lozano Zavala. It is the exclusive provider of essential municipal services including infrastructure maintenance, public safety coordination, civil protection, environmental management, tourism assistance, civil registry, business licensing, and property tax collection.

The municipality is organized into a network of dedicated operating departments: CAPTA (Centro de Atención y Protección al Turista) for 24/7 tourist assistance with four physical modules, CAPAMA for water and sewerage, Coordinación General de Protección Civil y Bomberos for civil protection and firefighting, Dirección General de Ecología y Protección al Medio Ambiente for environmental regulation, Dirección de Registro Civil Municipal for civil registry, Instituto Municipal de la Mujer (IMMujer) for women's services, Procuradur\u00eda de Fomento a la Inversi\u00f3n for investment promotion, and the Unidad de Transparencia for public information access. Its digital infrastructure spans the institutional portal acapulco.gob.mx (WordPress-based), a dedicated transparency portal, online procedures system (tramites.acapulco.gob.mx), electronic payments platform (pagosmunicipioacapulco.mx), six live webcams covering tourist zones, the SIATM-ACA meteorological early warning system with QR-code registration, and a transparent payroll (Nómina Transparente) disclosure system. No public APIs, SDKs, or AI/ML capabilities are documented.

Revenue is generated through three primary streams: Impuesto Predial (property tax, recurring annual billing), municipal fees and rights (transaction-based across licensing, permits, civil registry documents), and procedure/service fees (driver's licenses, contractor registry, etc.). Pricing models are published annually through the Gaceta Oficial and transparency portal. Distribution is hybrid: digital self-serve portals for payments and procedures, physical offices for civil registry and transparency requests, dedicated tourist assistance modules, and emergency hotlines (911, 072, 073, 089, 071).

Name

Gobierno Municipal de Acapulco

Legal name

H. Ayuntamiento Constitucional de Acapulco de Juárez

Website

https://acapulco.gob.mx

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

The Gobierno Municipal de Acapulco is the constitutional municipal government of Acapulco de Juárez, Guerrero, Mexico, providing exclusive public services — infrastructure, civil protection, tourism assistance, civil registry, environmental regulation, and property tax administration — to approximately 837,000 residents and inbound tourists across 234 localities.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive, Legislative, and Other General Government Support (921), Administration of Air and Water Resource and Solid Waste Management Programs (924110), Administration of Environmental Quality Programs (924)

SIC

Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Local Transportation, Parking & Mobility Administration (BPAIACAM), Solid Waste & Recycling Services Administration (BPAIACAH)

Keywords

• Municipal government services
• Public administration
• Tourism assistance
• Civil protection services
• Property tax administration

Headquarters

HQ city

Acapulco

HQ country

Mexico

HQ region

Latin America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Impuesto Predial (Property Tax): The primary municipal revenue stream from property taxation, with online payment capabilities through the dedicated portal pagosmunicipioacapulco.mx
2. Municipal Fees and Rights: Fees for services including business operating licenses, construction permits, civil registry services, environmental permits, and various municipal procedures
3. Trámites y Servicios (Procedures and Services): Revenue from municipal procedures including driver's licenses, civil registry documents, and other citizen services offered through the online procedures portal

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

The municipal government of Acapulco (H. Ayuntamiento Constitucional de Acapulco de Juárez) provides public administration services to residents and visitors, including property tax collection, civil registry operations, tourist assistance, civil protection, environmental management, and a transparency portal for government accountability.

Product overview

The Gobierno Municipal de Acapulco de Juárez operates a distributed digital services platform centered on its institutional web portal (acapulco.gob.mx), supplemented by specialized portals and online systems. The core offering includes the main institutional website for general government information, the Portal de Transparencia for regulatory compliance and public data access, the online procedures and services system (tramites.acapulco.gob.mx), and the electronic payments platform (pagosmunicipioacapulco.mx). Service-specific portals include CAPTA for tourist assistance, the civil registry, civil protection coordination with risk monitoring tools, the municipal women's institute, environmental protection department, investment promotion office, temporary shelters system, and a live webcam network. The municipality also maintains citizen contact forms, a transparency unit, transparent payroll system, climate monitoring system, and animal welfare appointment system. These operate as interconnected web properties rather than a unified software platform, each serving distinct municipal functions from tourist services to environmental management.

Differentiator

Problem solved

Functional benefit

Brands

• CAPTA - Centro de Atención y Protección al Turista: Municipal coordination entity for tourist safety with 24/7 assistance
• POEL Acapulco
• SIATM-ACA

Products and services

• Property Tax Collection
• Civil Registry Services
• Tourist Assistance Services
• Civil Protection
• Environmental Management
• Transparency Portal

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Gobierno Federal (Federal Government of Mexico)coreStrategic or Co-development Partner · 31 July 2026Coordination with the Federal Government for the 'Vivienda para el Bienestar' (Housing for Welfare) program to provide housing for low-income populations. The municipal government approved the collaboration agreement through the Cabildo to facilitate administrative procedures including file integration, execution, and project completion.
• Estrella de OrocoreStrategic or Co-development Partner · 31 July 2026Tourism transportation company that invested in modern Irizar PB and Irizar i8 buses for tourist transport services. The company operates under the Autotur brand providing services for corporate markets, group tours, conventions, and cruise passengers. General Manager: José Miguel Díaz Hernández.
• Gobierno Federal y Estatal (Federal and State Governments)coreStrategic or Co-development PartnerCAPTA operates as the municipal coordination entity for tourist safety with participation from federal and state governments. Created to orient, assist, channel, and resolve complaints, risks, emergencies, and natural disasters affecting tourists.
• CAPAMA (Comisión de Agua Potable y Alcantarillado del Municipio de Acapulco)coreOthersMunicipal water and sewerage commission providing water services and managing drainage infrastructure. Emergency contact: 073. Responsible for water supply, sanitation, and infrastructure maintenance.
• DIF Acapulco (Sistema Nacional para el Desarrollo Integral de la Familia)minorOthersFederal family development system with local chapter providing social services and family support programs.
• PROFECO (Procuraduría Federal del Consumidor)minorOthersFederal consumer protection agency that coordinates with CAPTA for price verification and prevention of consumer abuse during tourist seasons.

Scale indicators5 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Gobierno Municipal de Guadalajara: Another major Mexican municipal government (H. Ayuntamiento) delivering citizen services, public safety, and digital portals for payments and procedures. Directly comparable as a same-tier municipal administration model in Mexico.
• Gobierno Municipal de Monterrey: Large Mexican municipal government with comparable structure (Presidente Municipal, Cabildo, paramunicipal entities) and similar service delivery portfolio including public works, transparency, and citizen portals.
• Gobierno Municipal de Tijuana: Large Mexican municipal government administering urban services, public safety, tourism, and digital citizen platforms. Comparable in scale and service portfolio.
• Gobierno Municipal de Cancún (Benito Juárez): Coastal Mexican municipal government with a tourism-driven economy. Most directly comparable to Acapulco in terms of beach tourism dependence, hotel occupancy dynamics, and the need for tourist protection services.
• Gobierno Municipal de Querétaro: Mexican municipal government with active investment promotion efforts and economic development focus. Comparable in the dimension of municipal investment attraction and digital service delivery.
• Gobierno Municipal de Mérida: Mexican municipal government recognized for digital transformation and citizen services. Comparable to Acapulco as a similarly-sized municipal administration pursuing modernization of public services.
• Gobierno Municipal de Puebla: Mexican municipal government with similar administrative structure, digital service portals, and tourism/heritage orientation. Comparable as a same-tier H. Ayuntamiento.

Broad incumbents

• Jefatura de Gobierno de la Ciudad de México: Larger Mexican capital city government with a more expansive digital platform (CDMX, Portal de Transparencia) and broader service portfolio. Comparable as a municipal government benchmark for digital transformation and transparency practices.

Regional players

• Gobierno Municipal de Cuernavaca: Neighboring central Mexican municipal government serving as a comparable municipal administration for citizen services and infrastructure management in a similar regional context.
• Gobierno del Estado de Guerrero: State-level government that oversees and coordinates with municipal governments in Guerrero, including Acapulco. Functions as an immediate higher-tier peer in the same geographic jurisdiction.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CaptaAcapulco
• Facebookfacebook.com/CAPTAAca
• YouTubeyoutube.com/user/AcapulcoGobierno
• LinkedInlinkedin.com/company/gobiernodeacapulco

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gobierno Municipal de Acapulco