Addison Consolidated Dispatch Center (ACDC)

What Addison Consolidated Dispatch Center (ACDC) does

Addison Consolidated Dispatch Center (ACDC) is a consolidated public safety answering point (PSAP) and governmental entity operated under the Village of Addison, Illinois. Founded in 2012 when Addison Police Department Communications consolidated into a unified center, ACDC now provides 24/7 emergency and non-emergency dispatch services to 9 police departments and 7 fire/EMS agencies across approximately 184,139 residents in DuPage County. Its core service portfolio comprises four operational offerings — 9-1-1 Emergency Dispatch, Non-Emergency Dispatch, Text-to-911 (supported on Verizon, AT&T, and T-Mobile/Sprint networks), and the Real-Time Information Center (RTIC) — supported by community-facing programs including Premise Alert, Vacation Watch, and Overnight Parking Permission.

The technology stack is built on Computer-Aided Dispatch (CAD) systems with standardized dispatch protocols, EMD (Emergency Medical Dispatch) certification across personnel, and a Real-Time Information Center that aggregates live camera feeds, law enforcement databases (LEADS), and other information systems to provide situational awareness to responders. ACDC maintains LEADS maintenance and validation capabilities, operates the communications hub for MABAS Division 10 mutual aid coordination, and runs an ACDC Portal for member agency coordination. The organization earned CALEA reaccreditation in August 2025, placing it in approximately 5% of agencies nationwide meeting the Commission's 208-standard compliance framework, with accreditation valid through 2029.

ACDC's revenue model is managed-services/government-funded rather than commercial. Funding flows from municipal taxes, member agency contributions, and DuPage County ETSB (Emergency Telephone System Board) 911 system allocations, with no commercial pricing applied. The customer base consists entirely of intergovernmental agreements with police departments, fire protection districts, forest preserve police, and railroad police, plus partnership extensions into 211 social services call handling and Northern Illinois Critical Incident Stress Management coordination. There are no funding rounds, no parent company, no subsidiaries, and no equity ownership; the entity is led by Director of Communications Marilu Hernandez (promoted October 2024) with a deputy director and three operations managers.

Name

Addison Consolidated Dispatch Center (ACDC)

Legal name

Addison Consolidated Dispatch Center (ACDC)

Website

https://acdcdispatch.org

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

Addison Consolidated Dispatch Center (ACDC) is a government-operated consolidated PSAP in DuPage County, Illinois, providing 24/7 emergency and non-emergency dispatch, Text-to-911, and a Real-Time Information Center to 9 police departments and 7 fire/EMS agencies serving approximately 184,000 residents.

Ownership category

akta.pro rank

Product category

Public Safety Communications / Emergency Dispatch Services

NAICS

Fire Protection (92216)

akta.pro primary industry

Disaster Response Coordination & Incident Command (EOC/ICS) (HLAJAGAB)

akta.pro secondary industry

Emergency Operations Center (EOC) Setup & Management (BPABANAC)

Keywords

• Emergency dispatch services
• Public safety communications
• Computer-aided dispatch
• 9-1-1 call handling
• Consolidated dispatch center

Headquarters

HQ city

Addison

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Others

Revenue model

1. Public Safety Dispatch Services: Government-funded consolidated dispatch services provided to member police and fire agencies. Revenue comes from municipal funding, member agency contributions, and public safety tax allocations.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

ACDC is a consolidated public safety communications center that provides 24/7 emergency and non-emergency dispatch services for 9 police departments and 7 fire/EMS agencies across DuPage County, Illinois. Its core offerings include 9-1-1 emergency dispatch, non-emergency dispatch, text-to-911, and a Real-Time Information Center that monitors live cameras and law enforcement databases to support field responders.

Product overview

Addison Consolidated Dispatch Center (ACDC) operates as a consolidated public safety communications center offering a suite of integrated emergency dispatch services. The core portfolio consists of four primary services: 9-1-1 Emergency Dispatch (handling urgent calls for police, fire, and EMS), Non-Emergency Dispatch (handling routine matters), Text-to-911 (enabling text-based emergency communication), and the Real-Time Information Center (RTIC, providing intelligence and surveillance support). Supporting these are community programs including Overnight Parking Permission, the Premise Alert Program for special needs residents, and Vacation Watch services. ACDC also operates operational infrastructure including MABAS mutual aid coordination, LEADS system maintenance, and a web-based agency portal. The organization follows a service delivery model rather than a software product architecture, with services offered as distinct operational offerings under unified governance.

Differentiator

Problem solved

Functional benefit

Products and services

• 9-1-1 Emergency Dispatch

Quantifiable outcome

• CALEA reaccreditation awarded August 2025, valid until 2029
• +2 more outcomes

Named customers16 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and supporting.

• DuPage County Community ServicescoreOthers · 1 January 2012ACDC handles after-hours 211 calls for DuPage County Community Services, supporting the broader 211 social services referral system.
• Northern Illinois Critical Incident Stress Management TeamsupportingOthersACDC coordinates callouts for Northern Illinois Critical Incident Stress Management (CISM), supporting responder wellness across the region.
• MABAS Division 10coreStrategic or Co-development PartnerACDC is the communications center for MABAS (Mutual Aid Box Alarm System) Division 10, providing mutual aid coordination for area fire departments.
• Smart911supportingTechnology or IntegrationSmart911 is a free nationwide service integrated with ACDC's dispatch operations, allowing residents to create safety profiles with medical conditions, access needs, and household details accessible to dispatchers during 911 calls.
• DuPage County Emergency Telephone System Board (ETSB)coreOthersACDC's Director of Communications serves as a voting member of the DuPage County Emergency Telephone System Board, which oversees 911 system funding and governance.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• SouthCom Combined Dispatch Center: Consolidated PSAP serving south suburban Cook County police and fire agencies. Operates a comparable multi-agency emergency dispatch model with similar 24/7 CAD-driven service delivery to ACDC.
• CenCom (Will County Consolidated Dispatch): Consolidated 911 communications center serving multiple law enforcement and fire/EMS agencies in central Will County, Illinois. Operates the same multi-agency dispatch and CAD model as ACDC.
• Tri-Com Central Dispatch: Consolidated dispatch center serving multiple police and fire agencies in the St. Charles/Kane County, Illinois area. Directly comparable to ACDC in mission, technology stack, and member-agency operating model.
• West Suburban Consolidated Dispatch Center: Consolidated public safety dispatch center serving multiple agencies in Chicago's western suburbs. Directly comparable consolidated PSAP serving police and fire agencies with 24/7 dispatch operations.
• Northwest Central Dispatch System (NWCDS): Consolidated public safety communications center serving multiple police and fire agencies across suburban Chicago's northwest communities. Closest operational and geographic analog to ACDC, with the same multi-jurisdiction PSAP service model.
• Orland Central Dispatch: Consolidated PSAP serving south suburban Chicago police and fire agencies. Provides the same 9-1-1 emergency dispatch and non-emergency services as ACDC across multiple jurisdictions from a single facility.

Broad incumbents

• CentralSquare Technologies: Provider of public safety software including CAD, RMS, and mobile solutions to PSAPs and emergency communications centers. Operates as a broad incumbent vendor in ACDC's technology ecosystem.
• Motorola Solutions: Major incumbent provider of CAD systems, radio networks, and command-center software to PSAPs including ACDC. Comparable as the underlying technology backbone for consolidated dispatch centers, though not a direct service competitor.
• Tyler Technologies: Large public-sector software vendor serving municipal and public-safety agencies with dispatch, records, and citizen engagement solutions. Adjacent incumbent whose technology footprint overlaps the PSAP market ACDC serves.

Others

• DuPage County Emergency Telephone System Board (ETSB): Governance and 911 funding body for DuPage County of which ACDC's Director is a voting member. Closely tied to ACDC's funding model and strategic direction, though not a direct service peer; included for ecosystem context.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights5 records

Customer concentration

• YouTubeyoutube.com/channel/UCWnM3rhl5WLpOTgXNbV6Lsg
• LinkedInlinkedin.com/company/acdcdispatch

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Addison Consolidated Dispatch Center (ACDC)