Acsess Health

What Acsess Health does

Acsess Health Pty Ltd is an Australian-founded, privately held telecommunications service provider established in February 2004 by John O'Callaghan and headquartered in Bayswater North, Victoria. The company exclusively targets the retirement living, aged care, hospital, and healthcare sectors, deploying purpose-built network infrastructure (Fibre to the Home, GFAST copper optimisation, MATV systems, 4G/5G Distributed Antenna Systems, and PABX voice platforms) to retirement village operators, developers, and aged care facility managers across Australia. It claims 40,000+ services delivered cumulatively and positions itself as the leading retirement-sector telco in Australia, with Australian-based call centre support staffed by personnel trained to handle retiree queries.

The company's core revenue streams are predominantly subscription-recurring: monthly internet plans ($66-$105/month for 50 Mbps to 1 Gbps, all with unlimited data), telephone line rental and call packages, and Foxtel television resale ($66-$75/month). One-time infrastructure installation fees and ongoing network management or revenue-sharing arrangements with village operators supplement the recurring base. Engineering teams provide free, obligation-free site assessments across Australia. Beyond connectivity, Acsess Health has developed the Switch Star, a proprietary lithium-ion battery safety power outlet that auto-shutoffs after 8 hours to prevent overcharging fires, and has extended its FTTH network into solar PV management (TRUE SOLAR) and medical alarm connectivity (NOVO via Legrand Care, 10,000+ devices deployed).

The business is sold predominantly through direct enterprise sales to village operators and developers, with the corporate website and a toll-free 1300 number for resident acquisition. Industry event presence (National Retirement Living Summit 2024, Outlook Retirement 2024, and a multi-city Village Summit 2024 tour) and strategic partnerships with Legrand Care, Tunstall Australasia, and RACV Solar form the primary go-to-market. The firm is small (13 employees), self-funded, and led by a long-tenured founder/CEO with no disclosed external investors or M&A activity.

Name

Acsess Health

Legal name

Acsess Health Pty Ltd

Website

https://acsess.com.au

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Acsess Health is an Australian telecommunications provider, founded in 2004, that deploys purpose-built fibre, copper, MATV, and 4G/5G DAS infrastructure exclusively to retirement villages, aged care facilities, and healthcare communities, and sells the proprietary Switch Star lithium-ion battery safety outlet.

Ownership category

akta.pro rank

Product category

Retirement Village Telecommunications

NAICS

Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Smart Home & Assistive Technology Installation for Aging-in-Place (HSABAJAI)

akta.pro secondary industries

Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE), Residential Broadband CPE (DSL/Cable/Fiber Gateways) (HDAFAIAA), Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

Keywords

• Retirement village telecommunications
• Aged care communications
• Fibre network infrastructure
• Lithium-ion battery safety
• MATV systems installation

Headquarters

HQ city

Bayswater North

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Internet & Data Services: Monthly recurring subscription fees for internet connectivity delivered via fibre optic or optimised copper infrastructure. Plans range from $66/month (50 Mbps) to $105/month (1000 Mbps), all with unlimited data downloads. Revenue is recurring per subscriber with month-to-month or multi-year contract terms.
2. Telephone/Voice Services: Line rental and per-call charges for private phone network systems in retirement communities. Packages include Standard (pay-as-you-go calls), Call Bonus (free local, national, mobile calls), and Freedom (line rental + internet included). Additional revenue from call termination and special service numbers.
3. Foxtel Television Services: Acsess Health resells Foxtel premium television packages to retirement village residents at $66/month (12-month contract) or $75/month (month-to-month). Includes over 90 live channels, on-demand content, and 4K UHD for select programming. One-time installation fees of $99 apply.
4. Infrastructure Installation & Management: One-time fees for network infrastructure installation at retirement villages and aged care facilities. Revenue may also come from ongoing network management and maintenance fees, as well as village operator revenue-sharing arrangements where operators receive a percentage of gross billing back to residents' funds.
5. Switch Star Safety Products: Sale of Switch Star lithium-ion safety power outlets, a proprietary safety device. Requires professional installation by a licensed electrician. Revenue is one-time product sale per unit, with installation handled by third-party electricians.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Acsess Health designs, deploys, and manages telecommunications infrastructure for Australian retirement villages, aged care facilities, and healthcare communities. Core deliverables include fibre-to-the-home networks, GFAST copper optimisation, MATV systems, distributed antenna systems for 4G/5G coverage, PABX/voice platforms, Foxtel reselling, and the proprietary Switch Star lithium-ion battery safety outlet.

Differentiator

Problem solved

Functional benefit

Products and services

• Internet Connectivity Services Monthly recurring internet subscription service delivered over purpose-built fibre-to-the-home or GFAST-optimised copper infrastructure. Speeds from 50 Mbps up to 1 Gbps with unlimited data, available to retirement village residents and operators across Australia.
• Telephone and Voice Services Recurring private phone network and voice services for retirement communities including line rental, per-call charges, and bundled call packages (Standard pay-as-you-go, Call Bonus with inclusive calls, and Freedom with line rental plus internet).
• Acsess Foxtel Television Resold Foxtel premium television package offered to retirement village residents including over 90 live channels, on-demand content, and 4K UHD for select programming. Available on 12-month contract (AUD $66/month for first 6 months then $75/month) or month-to-month (AUD $75/month with $99 installation).
• Switch Star Lithium-Ion Battery Safety Outlet Proprietary safety power outlet designed to prevent lithium-ion battery overcharging fires in homes and retirement communities. Automatically switches off after 8 hours of use, requires licensed electrician installation (one-off ~15 minutes), no apps or programming needed, available in black and/or white with 3-year guarantee.
• MATV (Master Antenna Television) Systems Commercial MATV design, installation, upgrades, refurbishments, digital TV signal balancing, optimisation, and multi-dwelling distribution systems engineered specifically for retirement villages and aged care facilities.
• Distributed Antenna System (DAS) for 4G/5G Coverage Engineered in-building mobile coverage solutions including DAS, carrier-approved signal boosting, multi-carrier solutions, basement and lift coverage, and estate-wide upgrades, deployable in weeks rather than months with reduced capital cost.
• Thermal Imaging Solutions Thermal imaging solutions deployed in aged care facilities and healthcare communities to support resident safety monitoring and operational oversight.
• NOVO Medical Alarm Connectivity Connectivity infrastructure supporting the Legrand Care NOVO medical alarm system for Australian retirement villages and aged care facilities, with over 10,000 NOVO devices deployed nationwide through this partnership.

Quantifiable outcome

• Speeds up to 1 Gbps achievable via GFAST technology over existing copper infrastructure
• +5 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Tunstall AustralasiacoreStrategic or Co-development Partner · 1 March 2024Acsess Health maintains a robust multi-faceted partnership with Tunstall Australasia, with a strong focus on quality service and ongoing innovations for the retirement living sector. The partnership was highlighted at the Outlook Retirement 2024 event where Trent Gifford, Commercial Director of Tunstall, presented on behalf of John O'Callaghan. Tunstall is a leading provider of technology solutions for aged care and retirement communities.
• Legrand CarecoreStrategic or Co-development Partner · 1 February 2024Acsess Health formed a strategic partnership with Legrand Care to introduce the NOVO medical alarm system to the Australian market. With over 10,000 devices deployed nationwide, NOVO serves as a cornerstone product in safeguarding Australian seniors. Legrand Care's business intelligence technology empowers village managers and operators with critical insights to enhance operational efficiency and resident wellbeing. Acsess Health provides the connectivity infrastructure supporting NOVO deployments.
• Sherwin Rise by KeytonminorStrategic or Co-development Partner · 1 October 2023Keyton's Sherwin Rise retirement village was the site of the first truly controlled Solar PV system in Australia implemented through Acsess Health's Fibre to the Home network (October 2023). This deployment validated Acsess Health's ability to manage solar PV systems via FTTH infrastructure, enabling phase balance protection and central mains protection compliant with AS4777 and DNSP requirements.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Optus: Second-largest Australian telco offering fixed broadband, mobile, and entertainment services. Serves as a Tier 1 alternative to Acsess in the broader residential market and competes for the same enterprise retirement village contracts.
• NBN Co: Australia's national broadband network operator, providing wholesale connectivity that Acsess ultimately relies on for its service delivery. Represents the underlying infrastructure layer Acsess extends with managed services and dedicated in-building distribution.
• Telstra Corporation: Australia's largest telecommunications provider, offering residential internet, voice, Foxtel partnerships, and mobile services. Telstra is the Tier 1 incumbent Acsess positions against on price and the broad incumbent whose service gaps Acsess exploits in retirement communities.
• TPG Telecom: Major Australian ISP and telco serving residential markets including iiNet and TPG brands. A Tier 1 alternative that Acsess positions against on price (claiming 20% lower than Tier 1 telcos) in village broadband offerings.
• Chubb Fire & Security: Provides fire safety, security, and life-safety products with Australian Standards compliance across aged care and residential markets. Relevant peer for Switch Star as a fire prevention product in the same standards-compliant safety category.

Emerging players

• Visionflex: Australian provider of telehealth and remote examination technology for aged care, NDIS, and remote health settings. Comparable as a specialist technology provider targeting the same retirement and aged care customer base with adjacent digital health capabilities.

Direct peers

• Tunstall Healthcare: Tunstall is a leading provider of telecare, PERS, and connected-care technology for the Australian aged care and retirement living sector. As Acsess's own strategic partner with similar end-customer focus, it is the most directly comparable peer in the elderly-connected-care category.
• Vitalcall (by Chubb): One of Australia's best-known personal emergency response and medical alarm service providers for elderly residents. Directly comparable in the connected-care and PERS category where Acsess partners via Legrand Care.
• Legrand Care (including NOVO Medical Alarm): Legrand Care provides the NOVO medical alarm platform that Acsess distributes and supports. Acts as both a strategic partner and a peer in the connected-care/medical alarm segment for retirement and aged care residents.

Others

• Inspired Aged Care (or similar specialist retirement tech provider) / Foxtel: Foxtel is Acsess's content partner for premium TV resale to retirement residents. Comparable as an upstream provider whose product Acsess packages and distributes within managed retirement communities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/acsess-health

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Acsess Health