ADR point

What ADR point does

ADR point (ADRpoint) is a Thessaloniki-based private limited company (ΙΚΕ) that operates an Alternative Dispute Resolution (ADR) center focused on mediation, negotiation, and dispute resolution services. Founded in 2015 and owned 99% by Petros Zourdoumis and 1% by Nikolaos Moschos, the company positions itself as the first private consumer ADR center in Greece and the largest mediation and dispute resolution center in the country. It serves two distinct customer segments: EU consumers with disputes against Greek traders (free of charge) and businesses seeking mediation, negotiation, and banking debt restructuring services (paid). The firm is an officially notified ADR entity registered with the European Commission and a member of the EU Online Dispute Resolution (ODR) Platform.

The company's core technology asset is the ADR4ALL mobile application, available on iOS and Android since 2016, which provides a consumer-facing channel for dispute submission, case management, and integration with the EU ODR Platform. Beyond the app, ADR point operates a Cross-Border Network spanning 28 countries through the YOUSTICE International Network, enabling cross-jurisdictional mediation. The ADR Academy delivers IMI-accredited training and certification, and the firm's mediators hold credentials from Harvard, Amherst, and UMass. The company is accredited by the International Mediation Institute (IMI) and partners with European Consumer Centers for consumer protection initiatives.

ADR point's revenue model is multi-stream and combines: (1) B2B subscription and per-case mediation fees, including specialized banking debt restructuring engagements; (2) European programme grants that subsidize the free consumer dispute resolution tier; (3) training and certification fees from the ADR Academy; and (4) cross-border network mediation fees routed through YOUSTICE. The consumer side operates as a freemium funnel — free for EU consumers in disputes with Greek traders — while the business side monetizes through paid mediation, restructuring, and training services. The firm employs 6 people as of the latest disclosed ownership filing.

Name

ADR point

Legal name

ADR point ΙΚΕ - Κέντρο Εναλλακτικής Επίλυσης Διαφορών

Website

https://adrpoint.gr

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

ADR point is a Thessaloniki-based private ADR center providing mediation, negotiation, and dispute resolution services to EU consumers (free) and Greek/EU businesses (paid), supported by a proprietary mobile platform and a 28-country cross-border network.

Ownership category

akta.pro rank

Headquarters

HQ city

Thessaloniki

HQ country

Greece

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Business Services and Mediation Fees: Revenue from providing mediation, negotiation, consulting, training and technology services to businesses. Businesses can subscribe to services and include ADR point in their General Terms of Transactions for consumer dispute resolution.
2. Consumer Dispute Resolution: Free for EU consumers with disputes against traders established in Greece. Chargeable in all other cases where consumer is outside EU or trader is not in Greece.
3. Training Services: Quality training services in alternative dispute resolution, including certification programs through IMI Qualified Assessment Program.
4. European Programme Grants: Co-funded grants from European Commission for execution of ADR/ODR related projects including ADR4ALL, e-ADR, and ODR ecosystem programmes.
5. Cross-Border Network Mediation: Free submission of mediation requests, filing and case management. Mediation fees include hourly rate of mediators and costs of mediation facilities (if not conducted online).

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

ADR point operates the largest mediation and alternative dispute resolution (ADR) center in Greece, providing consumer, commercial, and civil dispute resolution through mediation, negotiation, and online dispute resolution (ODR). It serves as an official ADR entity of the European Commission and is registered on the EU ODR Platform. Core offerings include the proprietary ADR4ALL mobile application for consumer dispute filing, a cross-border network of mediators covering 28 countries, and specialized services such as banking debt restructuring under Greek Law 4738/2020.

Product overview

ADR point operates as a unified dispute resolution platform offering multiple integrated services. The core offering includes the ADR4ALL mobile application for consumer dispute resolution, complemented by a cross-border network of mediators spanning multiple countries, and the ADR Academy for professional training. The platform provides negotiation services, mediation (both domestic and cross-border), and specialized banking debt restructuring under Greek law 4738/2020. All services are accessible through online platforms with both electronic resolution and physical presence options.

Differentiator

Problem solved

Functional benefit

Brands

• ADR4ALL: Mobile application for resolving consumer disputes online through a smartphone interface with case management functionality.
• ADR point Academy

Products and services

• ADR4ALL Mobile Application Smartphone application for resolving consumer disputes online. Allows consumers to file disputes via smartphone through a user-friendly wizard, submit required fields and files, and track case status in real-time. Available for Android and iOS.
• Mediation Services Mediation services for resolving private and commercial disputes, offered both electronically and with physical presence, providing solutions that satisfy interests of all parties.
• Negotiation Services Professional negotiation services at various levels and conditions, including assisted negotiation and online negotiation options for businesses and individuals.
• Online Mediation Online mediation services enabling parties to resolve disputes through electronic procedures without physical presence, facilitated by the ODR technology infrastructure.
• Cross Border Network Network of qualified mediators and negotiation specialists located in countries worldwide who mediate cross-border disputes through standardized mediation rules and procedures. Currently covers 28 countries.
• ADR Academy Training services and educational programs in alternative dispute resolution, including certification through IMI (International Mediation Institute) as a Qualified Assessment Program for mediator certification.
• Banking Debt Restructuring and 2nd Chance Service Specialized mediation services for banking disputes, private debt restructuring, insolvency, and bankruptcy under Greek Law 4738/2020, providing solutions for vulnerable debtors.
• ADR point Trustmark Trustmark program allowing traders and consumers to register and display the ADR point Trustmark, indicating commitment to alternative dispute resolution for consumer disputes.

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered core, moderate and minor.

• YOUSTICE International NetworkcoreStrategic or Co-development PartnerADR point is a member of the YOUSTICE international network which includes selected companies and professionals from the field of alternative dispute resolution, with representation in three continents and most European countries. The network provides cross-border dispute resolution services.
• European CommissioncoreStrategic or Co-development PartnerOfficial ADR entity notified to the European Commission for consumer disputes according to Directive 2013/11/EE. Provider registered on the EU Online Dispute Resolution Platform. Provides expertise for modernization of the European ODR Platform.
• International Mediation Institute (IMI)coreStrategic or Co-development PartnerADR point is an approved IMI Qualified Assessment Program (QAP) for Certification of Mediators. Provides training and certification services for mediators.
• European Consumer CentersmoderateChannel Partner/ Reseller/ DistributorCooperation with European Consumer Centers for cross-border consumer dispute resolution. Consumers can submit complaints free of charge through ECCs.
• Greek Consumer and Professional AssociationsmoderateChannel Partner/ Reseller/ DistributorCooperation with consumer and professional associations in Greece covering various consumer subjects. Bilateral cooperation with Greek and bilateral chambers of commerce.
• Harvard UniversityminorOthersMediators have certifications and training from Harvard University in negotiation and dispute resolution.
• Amherst CollegeminorOthersAcademic collaborations with Amherst College for dispute resolution training and expertise.
• University of MassachusettsminorOthersAdvisory Board member Ethan Katsh is Honorary Professor at University of Massachusetts, Founder and Director of the National Center for Technology & Dispute Resolution US.
• Cross-Border Network PartnerscoreChannel Partner/ Reseller/ DistributorNetwork of highly qualified and experienced professional specialists, mediators and negotiators located in many countries worldwide including Albania, Brazil, China, Cyprus, France, Greece, India, Israel, Lithuania, Montenegro, New Zealand, Nigeria, Poland, Tanzania, and United States. All network mediators are interconnected and act as network ambassadors in their country.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• JAMS: Large US-headquartered alternative dispute resolution provider offering mediation, arbitration, and ADR technology. Comparable as a broad incumbent in private ADR services with international mediation capabilities, though focused on US and global commercial disputes.
• Centre for Effective Dispute Resolution (CEDR): UK-based ADR/mediation body with broad mediation, training, and accreditation services across Europe. Comparable as a larger, established ADR provider offering training and accreditation, but operating as a broader portfolio vs. ADR point's focused Greek/EU niche.
• Modria (Tyler Technologies): Online dispute resolution technology platform originally built for eBay/PayPal disputes, now part of Tyler Technologies. Comparable as a tech-enabled ODR provider serving high-volume consumer dispute flows.
• American Arbitration Association (AAA) / ICDR: Established international ADR institution providing arbitration, mediation, and ODR services globally. Comparable as an incumbent ADR provider with international recognition, though primarily serving commercial rather than consumer disputes.

Emerging players

• Sides: ODR technology provider offering an end-to-end platform for online mediation and arbitration case management. Comparable as a tech-forward ODR player targeting similar mediation providers and dispute resolution bodies.

Regional players

• European Consumer Centres Network (ECC-Net): EU-funded network of European Consumer Centers providing cross-border consumer dispute support and referral. Comparable as a cross-border consumer dispute channel but publicly funded and free, vs. ADR point's private B2B/B2C mediation model.
• Financial Ombudsman Service: UK statutory ombudsman scheme for financial disputes. Comparable as a publicly mandated dispute resolution body for consumer financial complaints — overlapping with ADR point's banking debt restructuring and financial mediation services in a different jurisdiction.

Direct peers

• Youstice: Operates a cross-border ODR platform for consumer and B2B disputes, integrated with the EU ODR Platform. Listed as a strategic partner of ADR point via the YOUSTICE International Network, making it the closest comparable in business model and target customers.
• Smartsettle: Provider of online negotiation and dispute resolution technology for commercial and consumer disputes. Comparable in offering automated, online-first ADR technology to businesses and consumers.

Others

• International Mediation Institute (IMI): Global standards and certification body for mediators, with which ADR point is an approved Qualified Assessment Program. Comparable as a peer in the ADR ecosystem with overlapping mediator-training and credentialing activities, though operating as an industry body rather than service provider.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/adrpoint
• YouTubeyoutube.com/channel/UCJ_YPr7b8LnT8XvyEDekHhA
• Facebookfacebook.com/theADRpoint
• LinkedInlinkedin.com/company/adr-point

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ADR point