Semae Serviço Municipal de Água e Esgoto

What Semae Serviço Municipal de Água e Esgoto does

SEMAE (Semae Serviço Municipal de Água e Esgoto) is the municipal water and sewage utility of Piracicaba, a city in São Paulo state, Brazil. It is organized as a public municipal autarquia (government-owned entity) under the Prefeitura Municipal de Piracicaba and operates as the sole licensed provider of water supply and sewage collection services within the municipality. Its customer base is therefore the entire population of Piracicaba, comprising residential households and commercial users connected to the municipal network.

SEMAE delivers its services through the Agência Web, a web-based customer self-service portal developed and maintained by the technology vendor Interativa Soluções LTDA and continuously operational since 2000 (current version 2.26204.2.0). The portal exposes four core functional modules: Segunda Via da Fatura (duplicate bill retrieval by user number), Solicitar Serviços (online service requests), Certidão de Débitos (debt certificates, which since August 1, 2023 are processed through the Prefeitura's integrated "sempapel" portal), and Validar Certidões de Débitos (real-time third-party certificate validation via security key). Underlying technical differentiators are interoperability with the municipal government's service portal and ease of access for residents, including authentication via CPF/CNPJ and self-service password recovery.

SEMAE's revenue model is recurring and subscription-style, based on regulated municipal tariffs for metered water consumption bundled with sewage treatment charges billed to connected residential and commercial premises. The go-to-market is effectively captive: as the designated municipal utility, customer acquisition is driven by geographic mandate rather than commercial sales, and all customer interaction is handled through the self-service digital portal or in-person municipal channels. No pricing details, funding events, headcount figures, or M&A activity are disclosed in the available data.

Name

Semae Serviço Municipal de Água e Esgoto

Legal name

Semae Serviço Municipal de Água e Esgoto

Website

https://agenciaweb.semaepiracicaba.sp.gov.br

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

SEMAE is the municipal water and sewage utility of Piracicaba, São Paulo, Brazil, operating as a government-owned autarquia that provides regulated water supply and sewage services to all residents and businesses in the city through the Agência Web self-service portal.

Ownership category

akta.pro rank

Product category

Municipal Water and Sewage Utilities

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (22132), Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941), Sanitary Services (4950), Electric, Gas & Sanitary Services (4900)

akta.pro industry

PRIMARYEUANADAF

Combined Sewer Overflow (CSO) Treatment & Wet-Weather Capacity

Energy, Utilities & Environment/Water & Wastewater Utilities/Wastewater Treatment & Reuse (Municipal/Industrial)

SECONDARYEUANAEAG

Combined Sewer Overflow (CSO) Control & Compliance (Storage, Separation, Treatment)

Energy, Utilities & Environment/Water & Wastewater Utilities/Stormwater & Floodwater Management (Drainage, CSO, Flood Control)

SECONDARYEUANAIAH

Move-In/Move-Out, Service Orders & Field Dispatch (turn-ons/turn-offs, appointments, workforce scheduling)

Energy, Utilities & Environment/Water & Wastewater Utilities/Customer Metering, Billing & Water Retail Services

SECONDARYBPALAMAL

Stormwater Management & MS4 Compliance Services

Business & Public Services/Waste Management & Remediation Services/Wastewater & Septage Management Services

Keywords

• Municipal water supply
• Sewage treatment services
• Utility billing portal
• Municipal sanitation services
• Debt certificate issuance

Headquarters

HQ city

Piracicaba

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Supply Chain

Revenue model

1. Water Supply Services: Recurring water supply services billed to residential and commercial customers based on consumption measured by individual meters. Revenue collected through utility bills.
2. Sewage Collection and Treatment: Sewage collection and treatment services provided to connected customers, typically bundled with water supply and billed together.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels1 record

Core offering

SEMAE is the municipal water and sewage utility of Piracicaba, São Paulo, Brazil, providing piped water supply and sewage collection and treatment services to residential and commercial customers within the municipality. Customer interactions — including bill retrieval, service requests, and debt certificate issuance and validation — are delivered through the Agência Web self-service portal, with debt certificate requests integrated into the municipal government's service portal since August 1, 2023.

Product overview

Semae Serviço Municipal de Água e Esgoto de Piracicaba operates as a municipal water and sewage utility offering its services through the Agência Web portal. The portal is a unified customer service platform that provides multiple integrated modules: Segunda Via da Fatura for bill retrieval, Solicitar Serviços for service requests, Certidão de Débitos for debt certificates (now integrated with the municipal government's sempapel portal), and Validar Certidão de Débitos for certificate verification. The system also includes password recovery functionality and customer authentication via CPF/CNPJ.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Supply Service Recurring metered piped water supply service provided to residential and commercial customers in Piracicaba municipality, billed based on consumption measured by individual meters.
• Sewage Collection and Treatment Service Sewage collection and treatment service provided to connected customers in Piracicaba, typically bundled with water supply and billed together as part of the municipal utility offering.
• Agência Web Customer Portal Web-based customer self-service portal for the Municipal Water and Sewage Service of Piracicaba, providing online access to billing, duplicate invoices, service requests, password recovery, and certificate management for residential and commercial customers.
• Certidão de Débitos (Debt Certificate Service) Official debt certificate service for SEMAE customers; as of August 1, 2023, requests are processed through the Prefeitura Municipal de Piracicaba's service portal (sempapel.piracicaba.sp.gov.br) with documents issued within up to 5 days, used for property transactions and official documentation.
• Validar Certidão de Débitos (Certificate Validation Service) Real-time validation service allowing third parties to verify the authenticity and validity of SEMAE-issued debt certificates using a security key, returning client name, user number, validity date, and security key details.

Segments1 record

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Prefeitura Municipal de PiracicabacoreStrategic or Co-development Partner · 1 August 2023The municipal government and SEMAE jointly adopted a new procedure for document requests starting August 1, 2023. Debt certificate requests are now processed through the municipality's integrated service portal (sempapel.piracicaba.sp.gov.br), combining municipal administrative processes with SEMAE's utility data.

Scale indicators1 record

Recent moves3 records

Expansion highlights2 records

Regional players

• DAE (Departamento de Água e Esgoto) de Americana: Municipal water and sewage utility in Americana, São Paulo state. Structurally identical to SEMAE as a municipal water/sewage service provider in interior São Paulo, with digital customer-service portals for billing and service requests.
• SAAE (Serviço Autônomo de Água e Esgoto) de Indaiatuba: Municipal autarquia water and sewage utility serving Indaiatuba in São Paulo state. Near-identical institutional form (municipal autarquia) to SEMAE and offers the same water + sewage + digital portal service model, making it a tight single-municipality peer.

Emerging players

• Águas do Rio (Iguá concession): Private concessionaire operating water and sewage services in parts of Rio de Janeiro state. Comparable as a regulated-utility operator with digital customer portals, but focused on a specific metropolitan concession rather than a single municipal mandate.

Broad incumbents

• Corsan (Companhia Riograndense de Saneamento): Rio Grande do Sul state water and sewage utility. Comparable as a regulated Brazilian water/sewage operator with metered billing and digital customer-service channels, though operating at a state-wide scale.
• Sanepar (Companhia de Saneamento do Paraná): State-level Brazilian water and sewage utility with a listed share structure. Comparable in regulated-utility economics, water + sewage operations, and digital self-service customer platforms, but at a state-wide rather than municipal scale.
• SABESP (Companhia de Saneamento Básico do Estado de São Paulo): São Paulo state's water and sewage utility, serving millions across the state. Directly comparable to SEMAE in core service offering (water + sewage) and in operating a customer-facing digital portal, though at vastly larger scale and with both municipal and state concessions.
• Copasa (Companhia de Saneamento de Minas Gerais): Mixed-capital (state-listed) water and sewage utility serving Minas Gerais. Comparable as a regulated water/sewage operator with metered billing and digital customer portals, though operating at a state-wide scale rather than single municipality.

Direct peers

• Aegea Saneamento: One of Brazil's largest private water and sewage concessionaires, operating multiple municipal contracts. Comparable as a regulated water/sewage operator that combines utility infrastructure with digital customer service platforms, but operates at a national scale across many municipalities.
• BRK Ambiental: Major Brazilian private water and sewage operator with municipal concessions across multiple states. Closely comparable in regulated-utility economics and digital customer operations, though with a multi-municipality footprint rather than a single-city mandate.
• Iguá Saneamento: Private Brazilian water and sanitation company operating municipal concessions. Comparable business model (water + sewage services under regulated municipal contracts) and digital customer-service layer, but with a multi-municipality footprint.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/semae-servi%C3%A7o-municipal-de-%C3%A1gua-e-esgoto

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Semae Serviço Municipal de Água e Esgoto