What Agglo Lens-Liévin does

The Communauté d'agglomération de Lens-Liévin (CALL) is a French Établissement Public de Coopération Intercommunale (EPCI) — a public territorial cooperation establishment — headquartered at 21 rue Marcel Sembat, Lens, Pas-de-Calais. It functions as the coordinated service-delivery authority for 36 communes in northern France and approximately 250,000 residents, consolidating municipal competencies that would otherwise be fragmented across member municipalities. Service domains include waste management, water and sanitation (delegated to Veolia under the CALLEO brand since 1 January of an unspecified recent year), public transport, housing and renovation, economic development, urban planning, digital services, cultural heritage, and sports facilities.

The CALL operates a multi-portal digital ecosystem rather than a unified product. Core infrastructure comprises a WordPress-based CMS main website (agglo-lenslievin.fr) with Elementor page building, Google Analytics, and Complianz cookie-consent management; the MesDéchets waste portal with geolocation-based collection calendars and 5 community déchèteries; the Geocall open-data and GIS portal hosted on ESRI/Amazon infrastructure; the Guichet Numérique des Autorisations d'Urbanisme (GNAU) for online urban planning permits, hosted by Operis; an Ametys Territorial-based internal collaborative intranet for project and document management; the Relire networked library system; a quarterly print magazine ('CALL, le mag') and its digital counterpart with associated podcasts (GRAND FORMAT); and the Acceo accessibility service for deaf and hard-of-hearing residents.

As a public administrative entity under French law, the CALL is not a revenue-generating commercial enterprise. Its funding derives from local taxation, intergovernmental transfers, and service fees, governed by an elected community council under President Sylvain Robert, with operational leadership from a Director of Communication and a Direction des Systèmes d'Informations et du Numérique. No revenue, budget, or headcount figures are publicly disclosed in the source material. A notable operational signal is that on 16 June 2026, an Agence Audace Communication audit found the main website compliant with only 46% of RGAA 4.1.2 accessibility criteria, indicating a remediation backlog that materially affects the digital service quality of the organization.

Name

Agglo Lens-Liévin

Legal name

Communauté d'agglomération de Lens-Liévin

Website

https://agglo-lenslievin.fr

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

The Communauté d'agglomération de Lens-Liévin (CALL) is a French public intercommunality serving 36 communes and approximately 250,000 residents in Pas-de-Calais, delivering coordinated municipal services (waste, water, transport, housing, culture, digital) through a multi-portal digital ecosystem including MesDéchets, Geocall, GNAU, and the Relire library network.

Ownership category

akta.pro rank

Product category

Public Administration Services

NAICS

Administration of Environmental Quality Programs (924), Remediation and Other Waste Management Services (5629), Water Supply and Irrigation Systems (221310)

SIC

Services-To Dwellings & Other Buildings (7340), Sanitary Services (4950)

akta.pro primary industry

City/Municipal Public Health Departments (HLAJAAAC)

akta.pro secondary industry

Waste Management & Smart Sanitation (Facilities) (HSAPAPAM)

Keywords

• Public administration services
• Waste management services
• Urban planning permits
• Public transportation services
• Municipal water utilities

Headquarters

HQ city

Lens

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Distribution channels3 records

Marketing channels5 records

Core offering

The Communauté d'agglomération de Lens-Liévin (CALL) is a French public intercommunality that delivers coordinated municipal services across 36 communes in the Pas-de-Calais department. Its offerings span waste management and recycling (via MesDéchets), water and sanitation (operated under the CALLEO brand by Veolia), public transport, housing and renovation assistance, urban planning permits (via GNAU), economic development, cultural and sports facility management, and digital governance services including an open data portal (Geocall).

Product overview

The Communauté d'agglomération de Lens-Liévin (CALL) operates a multi-portal digital ecosystem rather than a single unified product. The core public web presence (agglo-lenslievin.fr) serves as the central hub for territorial information and administrative services, complemented by specialized portals: Mes Déchets handles waste management and collection scheduling; Geocall provides open data and GIS exploration; the Guichet Numérique des Autorisations d'Urbanisme (GNAU) enables online urban planning permit submissions; and the Intranet/Catalogue Application serves internal project collaboration. Additional digital services include the CALL Magazine digital publication platform and the Relire networked library system. All portals are built on standard web infrastructure (WordPress-based CMS, Elementor page builder) and are maintained by CALL's Direction de la Communication and Direction des Systèmes d'Informations et du Numérique.

Differentiator

Problem solved

Functional benefit

Brands

• CALL: Acronym for Communauté d'agglomération de Lens-Liévin, the official name used on official communications, signage, and publications.
• CALL, le MAG
• Mes Déchets
• Geocall

Products and services

• agglo-lenslievin.fr Main Website

Quantifiable outcome

• 5 déchèteries communautaires operating across the territory for waste disposal
• +1 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core.

• Veolia (as CALLEO)coreStrategic or Co-development PartnerSince 1 January, Veolia operates the water service for the Lens-Liévin agglomeration under the brand CALLEO, providing drinking water and sanitation services to residents. The CALL and Veolia teams respond to questions from users about the new water service.
• CiteocoreStrategic or Co-development PartnerCiteo is referenced on the MesDéchets portal as a partner for recycling and waste management initiatives. Citeo supports the MesDéchets service with branding and operational resources for household recycling programs.
• Relire - Bibliothèques en réseaucoreStrategic or Co-development PartnerCALL partners with Relire, the networked library system (reall.info) covering the Lens-Liévin agglomeration, providing integrated library services across multiple municipalities.
• Département du Pas-de-CalaiscoreStrategic or Co-development PartnerThe department of Pas-de-Calais is listed as a key institutional partner alongside the region and the Pôle Métropolitain de l'Artois on the CALL website footer.
• Région Hauts-de-FrancecoreStrategic or Co-development PartnerThe Hauts-de-France region is listed as a key institutional partner alongside the department and the Poles Métropolitain de l'Artois on the CALL website footer.
• Pôle Métropolitain de l'ArtoiscoreStrategic or Co-development PartnerThe Poles Métropolitain de l'Artois is listed as a key institutional partner representing metropolitan cooperation between the CALL and neighboring communities.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Communauté urbaine de Dunkerque: A French intercommunality in Hauts-de-France exercising similar competencies (waste, water, transport, economic development) over multiple communes with comparable population scale and industrial-port heritage.
• Communauté d'agglomération de Saint-Omer: Smaller French agglomeration community in Pas-de-Calais operating under the same EPCI framework and delivering the same municipal service portfolio across a multi-commune territory.
• Communauté d'agglomération de Béthune-Bruay, Artois-Lys Romane: Direct geographic peer — a French intercommunality of comparable size also located in Pas-de-Calais, delivering the same range of municipal services (waste, water, transport, urban planning) across multiple communes in the same département. Operates under identical EPCI legal framework.
• Communauté d'agglomération du Douaisis: Neighbouring French agglomeration community of similar population and EPCI status in the Nord département, providing comparable municipal services and operating similar digital portals for residents and businesses.
• Communauté d'agglomération de Valenciennes Métropole: Adjacent agglomeration community in Hauts-de-France with comparable population base and similar industrial-transition economic profile, exercising the same waste, transport, housing, and digital service competencies.

Broad incumbents

• Bordeaux Métropole: Larger French métropole delivering the same intercommunal competencies (waste, water, transport, urban planning) but at much greater scale; useful reference for digital service delivery maturity and EPCI best practice.
• Nantes Métropole: Established French métropole recognised for advanced digital citizen services and open-data platforms — a benchmark against which CALL's Geocall and MesDéchets portals are typically compared.
• Métropole Européenne de Lille: Larger and more established neighbouring metropolitan authority in Hauts-de-France, exercising the same intercommunal competencies as CALL but at significantly greater scale (95 communes, ~1.2M residents). Provides a benchmark for what CALL could evolve into.
• Brest Métropole: Mid-sized French métropole exercising the same agglomeration competencies, with a recognised track record in smart-city / open-data initiatives relevant to CALL's Geocall strategy.

Others

• Veolia Eau France: CALL's primary water and sanitation operator under the CALLEO brand. Not a peer in the governance sense, but a critical operational partner and counterparty whose commercial terms and performance directly drive CALL's service quality for ~250,000 residents.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/764199833636771
• LinkedInlinkedin.com/company/agglolenslievin
• Instagraminstagram.com/agglolenslievin

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Agglo Lens-Liévin