Coopérative de services à domicile du Cap Diamant

What Coopérative de services à domicile du Cap Diamant does

Coopérative de services à domicile du Cap Diamant is a non-profit consumer cooperative founded on February 12, 1996 in Québec City, Canada, and accredited as an Entreprise d'économie sociale en aide à domicile (ÉSAD) in May 1998. The organization delivers in-home support services to elderly individuals, persons with reduced autonomy, and family caregivers across the greater Québec City area (Québec Haute-Ville, Sillery, Sainte-Foy, Cap-Rouge, Saint-Augustin-de-Desmaures, and L'Ancienne-Lorette). As of the most recent data, it employs over 100 workers, including roughly 70+ front-line care attendants (préposés) and an administrative team led by General Director Stéphanie Côté and Board President Sylvie Larouche, and has accumulated more than 2,000 members since inception.

The cooperative's service portfolio comprises four core offerings: light domestic help, heavy domestic help, personal assistance care, and respite care for caregivers. Pricing is hourly and tiered by service complexity and member status, ranging from approximately $32.25 to $40.75 per hour; members receive a $2.25 discount per hour relative to non-members after the deduction of fixed RAMQ financial aid. Eligibility for the RAMQ Programme d'exonération financière (up to $26.08/hour in combined fixed and variable aid) and a provincial tax credit for persons aged 70+ materially reduce client out-of-pocket costs. Membership requires purchasing five social shares at $10 each ($50 total), and members elect the board of directors and govern the cooperative.

Distribution is direct-to-consumer with services delivered in clients' homes by the cooperative's own employees; demand generation is referral-driven through partnerships with CIUSSS de la Capitale-Nationale, RAMQ, L'APPUI pour les proches aidants, and the provincial federation FCSDSQ. The underlying technology is a Drupal-based website with basic information security architecture (offline local network, VPN, firewall, antivirus) and an online service request form hosted on aidechezsoi.com. There is no disclosed app, API, or proprietary platform; the digital layer functions as a marketing and intake channel rather than an operating system. The cooperative is privately held as a consumer cooperative (coopérative de consommateurs) and operates on a non-profit basis with all revenues reinvested in its mission.

Name

Coopérative de services à domicile du Cap Diamant

Legal name

Coopérative de services à domicile du Cap Diamant

Website

https://aideadomicilequebec.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

Non-profit consumer cooperative founded in 1996 in Québec City, accredited as an ÉSAD home care provider, serving elderly and autonomy-impaired individuals and family caregivers in greater Québec City with light and heavy housekeeping, personal care, and respite services delivered by 100+ staff.

Ownership category

akta.pro rank

Product category

Home Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-To Dwellings & Other Buildings (7340)

akta.pro industry

PRIMARYHSAEAAAL

Recurring Housekeeping for Seniors/In-Home Support

Home & Personal Services/Home Cleaning & Housekeeping/Standard/Recurring House Cleaning

SECONDARYHSABANAK

Senior Social Clubs & Community-Based Day Programs (Non-Clinical)

Home & Personal Services/Elder Care & In-Home Care Services/Adult Day Care & Senior Day Programs

Keywords

• Home care services
• Personal care assistance
• Respite care services
• Housekeeping services
• Aging in place support

Headquarters

HQ city

Québec (Quebec City)

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Service Fees (Hourly Rates): Revenue is generated through hourly service fees charged to members and non-members for home help, personal care, and respite services. The cooperative is exploitedée à des fins non lucratives (operates on a non-profit basis), with every dollar received reinvested into its mission.
2. Membership Fees: Members pay an annual membership fee and receive discounted (member) tariff rates on all services. Becoming a member requires purchasing 5 social shares at $10 each ($50 total).

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

The cooperative is a non-profit consumer cooperative delivering in-home support services to elderly individuals and those experiencing loss of autonomy in the greater Québec City area. Its core offerings include light and heavy housekeeping, personal assistance care (hygiene, dressing, transfers), and respite services for family caregivers. Services are performed by its own employees (préposés) directly in clients' homes and are subsidized through the RAMQ Programme d'exonération financière.

Product overview

Coopérative de services à domicile du Cap Diamant is a non-profit consumer cooperative offering home support services for individuals wishing to remain in their homes. The service portfolio consists of four core service offerings: (1) Light Home Help Services covering routine housekeeping and laundry, (2) Heavy Home Help Services covering deep cleaning and seasonal tasks, (3) Personal Assistance Care covering hygiene and daily living activities, and (4) Respite Care for Caregivers providing presence and supervision for loved ones. These services are supplemented by two financial assistance programs: a provincial financial exemption program through RAMQ providing up to $26.08/hour, and a provincial tax credit for individuals aged 70+. The cooperative operates on a non-profit basis with differential member/non-member pricing, offering rates ranging from $32.25 to $40.75/hour depending on service type and membership status.

Differentiator

Problem solved

Functional benefit

Products and services

• Aide domestique (Light Home Help Services) Light housekeeping services covering routine tasks such as general living area maintenance, laundry, daily equipment cleaning, grocery shopping accompaniment, and meal preparation without dietary restrictions. Priced at $32.25/hour for members and $34.50/hour for non-members after financial assistance deduction. Intended for elderly individuals and those with reduced autonomy who wish to remain in their homes.
• Aide domestique lourd (Heavy Home Help Services) Heavy cleaning services including wall and ceiling washing, window cleaning, interior appliance and cabinet cleaning, furniture moving, and snow removal from primary access points. Priced at $34.55/hour for members and $36.80/hour for non-members after financial assistance deduction. Targets clients needing seasonal or intensive cleaning support to remain safely at home.
• Soins d'assistance personnelle (Personal Assistance Care) Personal care delivered by qualified attendants covering partial and complete bathing, hygiene care, dressing, feeding, transfers, help with getting up and going to bed, in-home accompaniment, and accompaniment to medical appointments. Priced at $38.50/hour for members and $40.75/hour for non-members. Intended for autonomy-impaired individuals needing daily living support.
• Répit pour les proches aidants (Respite Care for Caregivers) Respite services with specially trained attendants providing presence, supervision, and accompaniment for loved ones, allowing family caregivers time away for personal needs. Includes daytime, evening, and weekend home accompaniment, plus accompaniment to medical appointments. Priced at $37.40/hour for members and $39.65/hour for non-members. A $0.60/km charge applies if the attendant's car is used.

Quantifiable outcome

• Over 2,000 cumulative members since 1996
• +1 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Nine partnerships are on record, tiered minor and core.

• Fondation Cap DiamantminorOthersA charitable foundation supporting the local community. The nature of the partnership is not detailed on the cooperative's website.
• La mutuelle de prévention des EÉSADcoreStrategic or Co-development PartnerA mutual prevention organization specifically for EÉSAD (Enterprises d'économie sociale en aide à domicile) member cooperatives. Provides shared occupational health and safety resources and prevention programs for member cooperatives.
• Régie de l'assurance maladie du Québec (RAMQ)coreStrategic or Co-development PartnerThe RAMQ administers the Programme d'exonération financière pour les services d'aide domestique, which provides means-tested financial assistance of up to $26.08/hour to eligible individuals using EÉSAD services.
• Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale (CIUSSS-CN)coreStrategic or Co-development PartnerThe regional health and social services authority is a key referral and coordination partner for home care services in the greater Québec City area.
• Emploi-QuébecminorStrategic or Co-development PartnerEmploi-Québec is the provincial workforce development agency that supports the cooperative's hiring and employment programs.
• Ministère de la santé et des services sociaux (MSSS)minorOthersThe provincial Ministry of Health and Social Services sets the regulatory framework for home care services in Québec.
• L'APPUI pour les proches aidants de la Capitale-NationalecoreStrategic or Co-development PartnerA regional support organization for family and informal caregivers, providing resources and referrals for respite services offered by the cooperative.
• Fédération des Coopératives de services à domicile et de santé du Québec (FCSDSQ)coreStrategic or Co-development PartnerThe provincial federation representing home care and health services cooperatives in Québec, providing advocacy, coordination, and shared resources to member cooperatives.
• L'Association des proches aidants de la Capitale-NationalecoreStrategic or Co-development PartnerA local association supporting caregivers in the greater Québec City area, working in coordination with the cooperative on caregiver support and respite services.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• SE Health (Saint Elizabeth Health Care): SE Health is a large not-for-profit Canadian home and community care provider offering personal support, nursing, and caregiver respite across multiple provinces. It overlaps significantly with Cap Diamant's service mix and competes for CIUSSS-equivalent public contracts, though at much larger scale.
• Bayshore Home Health Solutions: Bayshore is one of Canada's largest private home care providers, offering personal care, nursing, and companionship across multiple provinces including Quebec. It competes directly with Cap Diamant for home support hours but operates at a national scale with employer-paid benefit contracts.
• CBI Health Group: CBI Health is a Canadian provider of home health, rehabilitation, and personal care services across multiple provinces. It competes with Cap Diamant for home support referrals and has a broader rehabilitation and clinical service portfolio.
• VON Canada (Victorian Order of Nurses): VON is a national not-for-profit home and community care provider delivering personal support, nursing, and caregiver respite services. It is comparable to Cap Diamant in mission orientation (not-for-profit, community-rooted) and competes for publicly referred clients in Quebec.
• Home Instead Senior Care (Canada): Home Instead operates a franchise-based personal care and companionship network across Canada, including Quebec. It overlaps with Cap Diamant's housekeeping and personal assistance offerings but relies on a franchised operating model rather than direct employee delivery.
• ParaMed Home Health Care: ParaMed is a national Canadian home care provider offering personal support, homemaking, and nursing services. It serves Quebec clients directly and competes with Cap Diamant for both publicly referred and privately funded home care hours.

Others

• L'APPUI pour les proches aidants: L'APPUI is the Quebec-wide caregiver support organization that funds and refers clients to respite providers including Cap Diamant. It is a referral partner and funder rather than a direct service competitor, but central to the cooperative's customer acquisition channel.
• CIUSSS de la Capitale-Nationale: CIUSSS-CN is the public regional health authority that refers publicly funded home care clients to ÉSADs including Cap Diamant. It is both a key referral partner and an indirect competitor (public sector home care provision) within the greater Quebec City area.
• Fédération des Coopératives de services à domicile et de santé du Québec (FCSDSQ): FCSDSQ is the provincial federation of which Cap Diamant is a member. It provides shared advocacy, training, and back-office resources to Quebec home care cooperatives. Not a direct competitor but a key ecosystem organization for benchmarking and expansion.

Direct peers

• Coopérative de solidarité de services à domicile du Granit: One of Quebec's network of ÉSAD-accredited home care cooperatives, operating in the Estrie region with the same consumer-cooperative model, RAMQ program access, and service portfolio as Cap Diamant. Directly comparable in structure, scale, and funding mechanism.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/coop%C3%A9rative-de-services-%C3%A0-domicile-du-cap-diamant

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Coopérative de services à domicile du Cap Diamant