Alokabide - Agencia Pública de Alquiler

What Alokabide - Agencia Pública de Alquiler does

Alokabide S.A. is a publicly funded government-dependent society (sociedad pública / sozietate publikoa) under the Basque Government (Gobierno Vasco / Eusko Jaurlaritza), established circa 2000 and headquartered in Vitoria-Gasteiz, Álava, Spain. The organization is the sole public entity with an exclusive statutory mandate to develop the social function of housing through rental policy in the Basque Country, operating under Decree 466/2013 for the Bizigune program and aligned with the Basque Government's 2021-2036 Social Housing Pact.

The organization manages a portfolio of approximately 16,619 social rental dwellings across the Basque Country through five core programs: Bizigune (mobilizing vacant private housing into protected rental with 6-year guarantees for owners, covering 7,375 dwellings), Gaztelagun (direct rent subsidies of up to €300/month for youth aged 18-35, with €23.35M paid to 9,291 beneficiaries in 2024), ASAP (affordable rental mediation), ADAS (government-owned provision housing), and direct management of 4,900 Alokabide-owned and 4,157 government-owned dwellings. The Alokabizi strategic framework organizes operations across four pillars: Zero Plana (energy rehabilitation), Jasangarria (sustainability), Digitala (digital park management), and Soziala (social value). Technology infrastructure runs on Microsoft Dynamics (Navision/ERP), Salesforce (CRM), and proprietary building management systems, with pioneering deployment of BIM methodology, AUGE energy self-management across 1,826 dwellings, and ongoing IoT pilots.

Alokabide serves a hybrid customer base through 3 territorial offices and multi-channel operations (phone, in-person, web, SMS, chatbot): individual social housing applicants via the Etxebide registry (1,515 dwellings allocated in 2024), private property owners under Bizigune, young people seeking emancipation support, vulnerable populations through partnerships with CEAR, Cruz Roja, and Bizitza Berria, and 16+ Basque municipalities plus 6 financial institutions managing third-party housing stock. Customer interactions totaled 142,076 phone inquiries and 29,966 in-person visits in 2024, with satisfaction ratings of 4.8/5 for care received and 4.5/5 for issue resolution. The organization holds ISO 9001, ISO 14001, and BIKAIN certifications, operates with 153 employees across 6 functional areas, and generated €3.09M in maintenance expenditure and €41.6M in direct program payments in 2024.

Name

Alokabide - Agencia Pública de Alquiler

Legal name

Alokabide S.A.

Website

https://alokabide.euskadi.eus

Company type

Public

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Alokabide is the Basque Government's public society managing approximately 16,619 social rental dwellings across the Basque Country through programs including Bizigune (owner-guaranteed private rentals), Gaztelagun (youth rent subsidies), and the Alokabizi sustainability-digital framework, serving tenants, property owners, young people, and municipalities.

Ownership category

akta.pro rank

Product category

Public Social Housing Rental Services

NAICS

Residential Property Managers (531311), Administration of Housing Programs (925110), Rental and Leasing Services (532), Lessors of Residential Buildings and Dwellings (53111)

SIC

Operators Of Apartment Buildings (6513), Real Estate Agents & Managers (For Others) (6531), Services-Social Services (8300)

akta.pro primary industry

Affordable & Subsidized Housing Property Management (LIHTC, Section 8) (BPAJAFAD)

akta.pro secondary industries

Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA), Residential Lease Administration & Tenant Services (BPAJAFAL), Housing Benefits & Rent Subsidy Administration (BPAIAKAG), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Social rental housing
• Public housing management
• Housing allocation services
• Youth rent subsidies
• Rental mediation programs

Headquarters

HQ city

Vitoria-Gasteiz

HQ country

Spain

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Social Rental Housing Management: Alokabide manages a portfolio of approximately 16,600 social rental dwellings across the Basque Country, including its own stock (4,900), government stock (4,157), Bizigune program (7,375), municipal stock (101), and ASAP program (86). The organization operates as a publicly funded entity under the Basque Government, generating value through housing allocation, rental collection, and property maintenance rather than traditional revenue generation.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Alokabide manages protected social rental housing across the Basque Country on behalf of the Basque Government, allocating dwellings to applicants on the Etxebide registry, administering the Bizigune program that mobilises vacant private housing into the protected rental market with rent guarantees for owners, and disbursing the Gaztelagun program of direct monthly rent subsidies (up to 300 EUR) to young people aged 18–35. The agency also provides property maintenance, community management, and energy poverty assistance, operating roughly 16,600 dwellings across its own stock, government stock, the Bizigune program, and municipal and ASAP stocks.

Product overview

Alokabide is a public society of the Basque Government operating as a public rental housing agency for social housing in the Basque Country. The portfolio consists of multiple named products and programmes: the core housing management service (social rental, allocation, and tenant management); Bizigune (mobilising vacant private and public housing into the protected rental market with guarantees for owners); Gaztelagun (direct rent subsidies for youth aged 18–35); ASAP (mediation programme bringing private vacant housing to affordable rental); and ADAS (government-owned provision housing). Strategic framework Alokabizi underpins the offering with four pillars: Zero Plana (energy rehabilitation), Alokabizi Jasangarria (sustainability), Alokabizi Digitala (digital park management), and Alokabizi Soziala (social value). All services are delivered through Alokabide's own multi-channel customer service infrastructure (phone, offices, web, SMS, chatbot).

Differentiator

Problem solved

Functional benefit

Brands

• Bizigune: Program for mobilizing vacant private housing into the protected rental market.
• Gaztelagun
• Alokabizi
• ASAP
• Zero Plana

Products and services

• Bizigune Programa Program mobilising vacant private and public housing into the protected rental market; offers property owners up to 6-year rental contracts capped at 700 EUR/month, with technical reports, energy certificates, rent guarantees, and maintenance management by Alokabide.
• Gaztelagun Programa Youth emancipation program providing direct monthly rent subsidies (up to 300 EUR) to people aged 18–35 in the Basque Country; applicants use B@kQ electronic identification through the online portal, with income thresholds of up to 30,000 EUR (individuals), 36,764 EUR (family unit), and 39,184 EUR (large family).
• ASAP Programa (Alquiler Seguro a Precio Razonable) Mediation program in which Alokabide acts as a supporting agent to bring private vacant housing into the affordable rental market, managing the rental process between owners and tenants; 86 dwellings under the ASAP program in 2024.
• Social Housing Rental Management Service Core service managing social housing parks across the Basque Country (~16,619 dwellings total in 2024), including property allocation to adjudicatarios, tenant management, community management, energy poverty assistance, and social accompaniment services.
• ADAS (Alojamientos Dotacionales) Provision Housing Government-owned provision housing units delivered to qualifying residents through Alokabide's management, including specific ADAS buildings in municipalities such as Irun.
• Energy Poverty Assistance Project (Banakako Horniduretarako Laguntzen Proiektua) Project providing thermal comfort assistance to vulnerable families during the coldest months of the year through energy control equipment, innovative technology, and monitoring, including tablets, mobile apps, prepayment meters, actuators, call center, and Wi-Fi connections.
• Alokabide Multi-Channel Customer Service Multi-channel customer service including phone support, in-person offices in three Basque territories, web contact forms, SMS notifications, and a chatbot, with customer satisfaction of 4.8/5 for care received and 4.5/5 for issue resolution.

Quantifiable outcome

• 7,904 active Gaztelagun assistance applications with 9,291 total beneficiaries receiving 23,353,113.23 EUR in payments (2024)
• +6 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Lasarte-Oria, Sondika, and Aramaio municipalitiescoreStrategic or Co-development Partner · 5 March 2026New collaboration and cooperation agreements signed between Alokabide and these Basque municipalities enable management of more social rental housing and establish commitments for additional housing mobilization actions. These agreements are part of the ongoing expansion of municipal partnerships across the Basque Country.
• VISESA (Viviendas de Álava S.A.)coreStrategic or Co-development PartnerVISESA is a Basque housing development company that partners with Alokabide on new housing construction projects. In 2024, technical review projects included VISESA with 13 projects covering 1,149 dwellings. Joint projects include developments in Azkoitia (14 dwellings, January 2023), Arrasate (70 dwellings, September 2023), and various other new promotions across the Basque Country.
• Etxebide (Etxebizitzaren Euskal Zerbitzua)coreTechnology or IntegrationEtxebide is the Basque Housing Service registry, an integrated information system for social housing applications. Alokabide works through Etxebide to allocate housing to registered applicants, managing the full housing allocation process for both Alokabide-owned and government-owned stock.
• CEAR (Comisión Española de Ayuda al Refugiado)coreStrategic or Co-development PartnerCEAR is a non-profit refugee assistance organization benefiting from housing allocations from Alokabide's partnership agreements. Through these agreements, Alokabide provides dwellings to CEAR for use in their social projects, expanding social impact and facilitating housing access for those most in need in the Basque Country.
• Cruz Roja (Red Cross)coreStrategic or Co-development PartnerCruz Roja (Spanish Red Cross) is a non-profit organization partnered with Alokabide for housing allocations to support social projects. The partnership contributes to strengthening the assistance network and community services in the Basque Country.
• Bizitza BerriacoreStrategic or Co-development PartnerBizitza Berria is a non-profit organization that receives housing allocations from Alokabide as part of partnership agreements aimed at extending social impact and providing housing access to vulnerable populations.
• European HAPPENING projectminorStrategic or Co-development PartnerHAPPENING was a European project completed in 2024 in which Alokabide was an active partner. The project was a pilot across three European locations (Euskadi, Italy, and Austria) testing and demonstrating the benefits of decentralized heat pump systems for domestic hot water and heating from an environmental and energy efficiency perspective.
• ERAIKI HUBminorStrategic or Co-development PartnerERAIKI HUB is the Basque Government's initiative presented at REBUILD for the industrial transformation of construction, with Alokabide actively participating in the Basque delegation led by Housing Minister Denis Itxaso. The initiative focuses on construction sector modernization and innovation.
• Basque municipalities (16 recognition agreements)coreChannel Partner/ Reseller/ DistributorAlokabide has 16 recognition agreements with Basque municipalities through UDALBIZIGUNE and other bodies, plus 50 collaboration agreements, to promote housing mobilization in municipalities and facilitate housing access for residents.
• Financial institutions (6 property park agreements)minorStrategic or Co-development PartnerFinancial institutions that provide housing stock to Alokabide for management through the public rental system. These agreements contribute to expanding the available social housing stock in the Basque Country.

Scale indicators18 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• AVRA - Agencia de Vivienda y Rehabilitación de Andalucía: Andalusian regional housing agency for public housing stock and rehabilitation. Comparable to Alokabide as a regional government-owned housing administrator operating social rental and rehabilitation programs.
• VISESA - Viviendas y Suelo de Euskadi: Basque Government public housing developer and partner. Comparable as a sibling entity within the Basque public housing ecosystem, focused on development and promotion rather than rental management.
• Aedes (Dutch Social Housing Association): Dutch sector association for housing corporations managing large social rental portfolios. Comparable as a mature, large-scale social housing ecosystem reference and best-practice benchmark for Alokabide's strategic framework.
• Agència de l'Habitatge de Catalunya: Catalan regional government housing agency administering housing programs, subsidies, and protected housing. Comparable as a regional public housing administrator with broader portfolio and policy scope than Alokabide.

Regional players

• GVAhabitatge (Generalitat Valenciana): Valencian regional housing agency administering affordable housing and rental assistance programs. Comparable to Alokabide as a Spanish regional public housing administrator with similar program portfolio.
• Viviendas Municipales de Bilbao: Bilbao municipal housing entity operating within the same Basque territory as Alokabide. Directly comparable peer in regional social housing management, though smaller in scope.

Direct peers

• EMVS Madrid (Empresa Municipal de la Vivienda y Suelo): Madrid's municipal public housing company managing social rental stock and housing programs. Directly comparable to Alokabide as a Spanish public social housing operator with portfolio management, tenant allocation, and government mandate.
• Empresa Municipal de Vivienda de Málaga: Municipal public housing company in Málaga managing social rental stock. Directly comparable to Alokabide in structure as a city-owned social housing operator with portfolio management responsibility.
• IMHAB - Institut Municipal de l'Habitatge i Rehabilitació de Barcelona: Barcelona's municipal housing institute managing social rental housing, rehabilitation, and affordable housing programs. Closely comparable to Alokabide in mission, social mandate, and urban housing stock management.

Others

• Housing Europe (CECODHAS): European federation of public, cooperative, and social housing providers. Relevant as an ecosystem/peer network for Alokabide's EU adoption initiatives (e.g., HAPPENING project) and benchmarking social housing performance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/alokabide

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alokabide - Agencia Pública de Alquiler