Australian Mediation Association

What Australian Mediation Association does

The Australian Mediation Association (AMA) is a Brisbane-headquartered professional association (ABN 51118576337) that trains, accredits, and lists mediators under the Australian Mediator and Dispute Resolution Accreditation System (AMDRAS), and operates the Australian Mediation Register (AMR), a public-facing online directory of accredited mediators. Its core offerings are the AMR directory (currently listing 290 mediators across all Australian states and territories plus international locations such as London), structured mediator training courses for prospective Family Dispute Resolution Practitioners and general mediators, and Continuing Professional Development (CPD) webinars for accredited practitioners. Underlying technology is limited to a standard website and online directory; no proprietary software platforms, APIs, or AI systems are described in source material.

AMA monetises through three streams: recurring annual mediator registration and accreditation fees under AMDRAS benchmark standards, per-enrollment mediation training course fees (with disclosed 1.8% credit card and 3% PayPal surcharges, fee-free bank transfer), and CPD webinar registration fees. End customers are individuals and organisations seeking mediation across ten+ dispute categories (family law, commercial/business, workplace, Indigenous, community/neighbour, wills/estates, environmental/planning, restorative, schools, in-court), plus federal and state government departments, courts, and tribunals that engage AMA-accredited mediators. Government and institutional clients include the Administrative Appeals Tribunal, Legal Aid, Queensland Civil and Administrative Tribunal, and the Federal Attorney General's Department, where AMA holds Primary Dispute Resolution Practitioner status enabling issuance of Section 60I family law certificates.

Internationally, CEO Callum Campbell has led training and accreditation programs for the PNG National Court judiciary under the PNG Court Annexed ADR program, completed parallel engagements for the Solomon Islands Judiciary, and serves on the Mediator Project Panel for East Timor/Fiji with Mediators Beyond Borders. The association is founder/operator managed, privately held with no disclosed institutional investors, and has accumulated consecutive industry awards from 2021 through 2026.

Name

Australian Mediation Association

Legal name

Australian Mediation Association

Website

https://ama.asn.au

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

The Australian Mediation Association is a Brisbane-based professional association that trains and accredits mediators under Australia's AMDRAS standards, operates the 290-mediator Australian Mediation Register directory, and sells training courses and CPD webinars to professionals and end clients across family, commercial, workplace, and community dispute categories.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Professional Organizations (81392), Business Associations (813910)

SIC

Services-Legal Services (8111), Services-Membership Organizations (8600)

akta.pro primary industry

Litigation & Dispute Resolution (BPAHAAAB)

akta.pro secondary industry

Mediation, Negotiation Support & Peace Processes (BPADAFAC)

Keywords

• Alternative dispute resolution
• Mediation services
• Mediator accreditation
• Conflict resolution training
• Dispute resolution consulting

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Mediator Accreditation and Registration: AMA charges mediators to register on the Australian Mediation Register (AMR) and to obtain and maintain accreditation under AMDRAS standards. Revenue is generated through registration fees, accreditation fees, and annual membership/renewal charges.
2. Mediation Training Courses: AMA provides structured mediation training courses for professionals seeking to become mediators. Course fees are charged per enrollment. Additional fees apply for credit card payments (1.8%) and PayPal (3%); direct bank payments are fee-free.
3. Continuing Professional Development (CPD) Webinars: AMA offers ongoing professional development webinars to accredited mediators for CPD requirements, generating revenue through webinar registration and participation fees.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

The Australian Mediation Association (AMA) trains and accredits mediators and conflict resolution practitioners and provides private mediation, consulting, and education services in mediation, communication, and negotiation. It maintains the Australian Mediation Register (AMR), a public directory of accredited mediators, and delivers mediation services across family law, commercial, workplace, Indigenous, community, wills and estates, environmental, restorative practices, schools/peers, and in-court categories through its 290-member mediator network.

Product overview

The Australian Mediation Association (AMA) operates primarily as a membership and directory organization rather than a software product company. Its core offerings include the Australian Mediation Register (AMR), an online registry listing accredited mediators across Australia, and mediator training and accreditation programs. The organization provides various mediation service categories including Family Law, Commercial/Business, Workplace, Indigenous Dispute Resolution, Community/Neighbour, Wills and Estates, Environmental/Planning, Restorative Practices, Schools/Peers, and In-Court mediation. Additional services include Continuing Professional Development (CPD) webinars and training courses for prospective mediators. The AMA does not offer a technology platform with APIs, integrations, or AI capabilities; it functions as a professional association and mediator directory service.

Differentiator

Problem solved

Functional benefit

Products and services

• Australian Mediation Register (AMR) An independent online registry listing mediators who meet benchmark quality standards, providing free public access to information about mediators practicing across a range of mediation services in Australia.
• Mediator Training Courses Training programs that qualify individuals to become mediators, including courses for those seeking to become Family Dispute Resolution Practitioners and general mediators. Available as an AMDRAS-Recognised Training Provider offering.
• Continuing Professional Development (CPD) Webinars Ongoing professional development opportunities for practicing mediators to maintain their accreditation and skills through webinar-based training.
• Family Law Mediation Services Mediation services for family law matters including divorce, separation, parenting disputes, and property/financial matters under the Family Law Act. AMA-accredited Family Dispute Resolution Practitioners can issue Section 60I certificates for family law court applications.
• Commercial and Business Mediation Services Mediation for commercial disputes including contracts, franchises, business partnerships, supplier-manufacturer conflicts, wrongful dismissal, and professional negligence.
• Workplace Mediation Services Mediation for workplace conflicts including wrongful dismissal, employment disputes, enterprise bargaining, and workplace relations matters.
• Indigenous Dispute Resolution Services Specialized mediation for Indigenous communities, land owner disputes, resource sector conflicts, and Aboriginal and Torres Strait Islander community matters.
• Community and Neighbour Mediation Services Mediation for community disputes, neighbour conflicts, landlord/tenant disputes, and restorative practices.
• Wills and Estates Mediation Services Mediation for wills and estates disputes, inheritance conflicts, elder mediation, and estate planning disagreements.
• Environmental and Planning Mediation Services Mediation for environmental disputes and planning-related conflicts.
• Restorative Practices and Conferencing Services Restorative justice practices including conferencing for various dispute types.
• Schools/Peers Mediation Services Mediation services for school-related disputes and peer conflicts in educational settings.
• In Court Mediation Services Court-annexed mediation services provided within or in connection with judicial proceedings, including services supporting the PNG Court Annexed ADR program and Australian courts/tribunals.

Quantifiable outcome

• Over 85% of initiated disputes settle through mediation
• +2 more outcomes

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• AMDRAS (Australian Mediation and Dispute Resolution Accreditation System)coreStrategic or Co-development PartnerAMA is a Recognised Accreditation Provider and Recognised Training Provider under AMDRAS. This enables AMA to accredit mediators and provide training that meets national benchmark standards. AMDRAS sets the Australian Mediator and Dispute Resolution Accreditation Standards for training, mediation, co-mediation, and continuing practice development.
• World Mediation Organisation (WMO)minorStrategic or Co-development PartnerAMA holds WMO Fellow status, indicating affiliation with the World Mediation Organisation. This international affiliation connects AMA to a global network of mediation professionals and standards.
• Mediator Training AcademyminorStrategic or Co-development PartnerAMA is partnered with the Mediator Training Academy, which provides training resources and programs for mediator development and continuing professional education.
• Federal Government – Attorney General's DepartmentcoreOthersAMA is registered as a Primary Dispute Resolution Practitioner under the Federal Government's Attorney General's Department. This enables AMA mediators to issue Section 60I certificates required for family law court applications.
• Mediators Beyond Borders – Partnering for PeaceminorStrategic or Co-development PartnerCEO Callum Campbell serves as a specialist dispute consultant on the Mediator Project Panel for the East Timor/Fiji initiative with Mediators Beyond Borders, a non-profit humanitarian organisation that partners with communities worldwide to build conflict resolution capacity.
• PNG Judiciary / PNG Court Annexed ADR ProgramcoreStrategic or Co-development PartnerAMA leads a team of specialist mediators in Papua New Guinea and mentors judges of the PNG National Court in mediation via the PNG Court Annexed ADR program. AMA also completed a training and accreditation program for the Solomon Islands and PNG Judiciary.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• LEADR Association of Dispute Resolvers: Australian dispute resolution body that pioneered the National Mediator Accreditation System and runs mediator accreditation, training, and a national register. Directly comparable to AMA on accreditation authority, training offerings, and mediator directory services.
• Resolution Institute: Australia's largest professional membership association for mediators, arbitrators, and dispute resolution practitioners (formed from the merger of LEADR and the Institute of Arbitrators and Mediators Australia). Directly comparable to AMA as a competing AMDRAS Recognised Accreditation Provider with a national mediator register and training programs.
• Mediation Institute: Australian training and accreditation body offering NMAS-accredited mediator courses, family dispute resolution practitioner training, and workplace mediator certification. Directly comparable as a competitor in the Australian mediation training market.
• Institute of Arbitrators and Mediators Australia (IAMA): Long-standing Australian professional body for arbitrators and mediators that provides accreditation, training, and professional development. Now part of Resolution Institute but historically a direct AMA competitor for mediator accreditation and court panel appointments.

Broad incumbents

• Centre for Effective Dispute Resolution (CEDR): UK-based leading independent mediation and ADR body operating a global mediator panel, training the Chartered Institute of Arbitrators-accredited mediators, and providing commercial mediation services. Comparable to AMA as a mature professional association with international mediator accreditation authority.
• World Mediation Organisation (WMO): Global membership body for mediators offering accreditation and Fellow status (AMA holds WMO Fellow status). Comparable as an umbrella international mediator accreditation network and standards-setting body.

Others

• Mediators Beyond Borders International: International non-profit humanitarian organisation partnering with communities to build conflict resolution capacity, including the East Timor/Fiji initiative where AMA CEO Callum Campbell serves on the Mediator Project Panel. Comparable through international peace-building mediation programs in the Pacific.
• National Mediator Accreditation System (NMAS): Australian national accreditation framework administered through the Mediator Standards Board that sets the benchmark standards recognised by AMDRAS. Comparable to AMA in defining and upholding mediator competency standards in Australia.

Emerging players

• ADR Institute of Ontario (ADRIO): Canadian professional association for mediators, arbitrators, and other ADR professionals offering Chartered Mediator designation, training, and a national member directory. Comparable as a mid-sized national ADR professional body offering similar membership, training, and accreditation services.

Regional players

• Singapore International Mediation Institute (SIMI): Singapore-based international mediation institute developing professional standards, accreditation, and a certified mediator register for the Asia-Pacific region. Comparable as a regional peer building mediator accreditation infrastructure across Asia-Pacific.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/australian-mediation-association

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Australian Mediation Association