Gemeente Amersfoort

What Gemeente Amersfoort does

Gemeente Amersfoort is the municipal government of Amersfoort, a city in the province of Utrecht, Netherlands. City rights date to 1247, making it among the older Dutch cities. The municipality administers local public services for approximately 160,000 residents through a workforce of 1,550, organized under a college of burgemeester en wethouders and an elected gemeenteraad. Its service portfolio covers civil registration (passports, ID cards, driver's licenses, vital records), municipal taxation (WOZ valuations and OZB/RIO levies), urban planning and building permits, social support (Wmo begeleiding, Beschermd wonen, income support), waste management through partner ROVA, public-space reporting, and cultural/community programming through majority-owned Theater- en congrescentrum Flint NV.

Service delivery is anchored by the amersfoort.nl web portal and a portfolio of specialized platforms: a tax counter (debelastingbalie.amersfoort.nl), an online form system (formulier.amersfoort.nl), and a case management system (zaken.amersfoort.nl) built on xxllnc Zaken. Authentication is provided via DigiD for citizens and eHerkenning for businesses; internal staff access runs on Azure AD. The municipality publishes an Algoritmeregister on the national algoritmes.overheid.nl platform and operates a Klankbordgroep Digitalisering & Ethiek (8 residents) advising on ethical AI deployment. It holds CO₂-Prestatieladder Level 3 certification from SKAO, has achieved a 40% CO₂ reduction versus a 2018 baseline, and is planning relocation to a gas-free Huis voor de Stad in early 2027.

Revenue is generated through local taxes (OZB on property, RIO sewerage charges), transactional service fees (e.g., €5.30 per authentication page, €3 first-hour Stadhuisplein parking since October 2025, €300 nadeelcompensatie applications), and central government funding. The municipality is the majority shareholder of Parkeren Amersfoort B.V. and Theater- en congrescentrum Flint NV, and collaborates regionally via Bureau Regio Amersfoort with 8 neighboring municipalities (Baarn, Barneveld, Bunschoten, Eemnes, Leusden, Nijkerk, Soest, Woudenberg). In July 2026, Amersfoort and regional partners signed 9-year contracts for Wmo begeleiding and Beschermd wonen effective January 1, 2027.

Name

Gemeente Amersfoort

Legal name

Gemeente Amersfoort

Website

https://amersfoort.nl

Company type

Public

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Gemeente Amersfoort is the Dutch municipal government of Amersfoort (province of Utrecht), serving approximately 160,000 residents and regional partners with statutory services including civil registration, taxation, permitting, social support, and waste management, delivered via the amersfoort.nl portal, xxllnc-powered case management, and DigiD/eHerkenning authentication.

Ownership category

akta.pro rank

Headquarters

HQ city

3800 EA, Amersfoort

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes: Revenue generated from local taxes including Onroerendezaakbelasting (OZB), rioolheffing (RIO), and other municipal levies based on WOZ values.
2. Service Fees: Fees for various municipal services such as passport applications, ID cards, driver's licenses, building permits, and administrative certifications.
3. Government Funding: Central government funding and regional cooperation contributions for public service delivery.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Gemeente Amersfoort is the Dutch municipal government for the city of Amersfoort, delivering statutory public administration and citizen services. Its core offering covers civil registration (passports, ID cards, driver's licenses, birth/death/marriage records), municipal taxation (WOZ, OZB, rioolheffing), building and event permits, social support (Wmo begeleiding, Beschermd wonen), waste management coordination, urban planning, parking management, and subsidization programs. Services are delivered via the amersfoort.nl digital portal, the Stadhuis (town hall) by appointment, telephone (14 033), and WhatsApp.

Product overview

Gemeente Amersfoort operates as a Dutch municipal government providing a comprehensive digital service portfolio for its residents and businesses. The core offering consists of the citizen-facing municipal website (amersfoort.nl) serving as the main service hub, complemented by specialized portals including the appointment scheduling system for civil affairs (afspraken.amersfoort.nl), the tax counter portal (debelastingbalie.amersfoort.nl) for WOZ and tax management, the case management system (zaken.amersfoort.nl, powered by xxllnc) for processing complaints, damage claims, and information requests, and the financial transparency portal (financien.amersfoort.nl) for budget and policy documents. Supporting services include Archief Eemland for historical records, the Algoritmeregister for AI/algorithm transparency, privacy management services including GDPR compliance, and sustainability tracking via the CO₂-Prestatieladder. Citizen authentication is handled through government identity systems (DigiD for individuals, eHerkenning for organizations), while staff access to internal systems uses Azure AD.

Differentiator

Problem solved

Functional benefit

Products and services

• Afspraken Burgerzaken (Civil Affairs Appointment Scheduling) Online appointment scheduling system enabling residents to book in-person appointments at the Stadhuis for passports, ID cards, driver's licenses, declarations, and other civil registry matters.
• debelastingbalie.amersfoort.nl (Municipal Tax Counter Portal) Online portal for municipal tax administration including WOZ valuation report viewing, tax assessment inspection, and filing of WOZ objections.
• Formulier Amersfoort (Online Forms Platform) Multi-step web forms platform enabling residents to submit municipal requests including construction drawings, damage compensation, disadvantage compensation (nadeelcompensatie), and general information requests.
• zaken.amersfoort.nl / xxllnc Zaken (Case Management System) Centralized case management system powered by xxllnc for tracking and processing citizen requests including complaints, damage claims, subsidy applications, and Woo (Wet Open Overheid) information requests. Staff access via Azure AD; citizen access via DigiD or eHerkenning.
• financien.amersfoort.nl (Financial Transparency Portal) Public digital portal providing open access to municipal budget documents (begroting), annual accounts (jaarstukken), policy frameworks (kadernota), and summer reports (zomerrapportage).
• Archief Eemland (Eemland Archive) Historical archive center preserving thousands of records for Amersfoort and the Eemland region, with many documents available online for research purposes.
• Algoritmeregister Amersfoort (Algorithm Register) Public transparency register disclosing the municipality's use of algorithms and AI in service delivery, published on the national algoritmes.overheid.nl platform and reviewed by an 8-member resident advisory group.
• Privacy and Data Subject Rights Services Municipal privacy rights management covering data subject requests (right of access, correction, deletion, portability), GDPR/AVG and Wpg compliance handling, and oversight by a Functionaris Gegevensbescherming (Data Protection Officer).
• Melding Openbare Ruimte (Public Space Reporting) Online reporting system enabling residents to report issues in public spaces such as broken infrastructure, cleanliness problems, or nuisance, with reports routed to the relevant municipal department.
• CO2-Prestatieladder (CO2 Performance Ladder) Municipal sustainability measurement and reporting framework tracking the carbon footprint across municipal operations including buildings, vehicle fleet, street lighting, traffic regulation systems, sewers, and pumping stations. Certified at Level 3 with a CO2-neutral operations target by 2050.

Quantifiable outcome

• 40% CO₂ reduction achieved (vs. 2018 baseline) by 2023, with new target of 10% reduction by 2027 vs. 2024
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature1 record

Partnerships

Nine partnerships are on record, tiered core and minor.

• ROVAcoreStrategic or Co-development PartnerROVA collects household waste in Amersfoort, operating as a waste management partner that separates waste collection as much as possible. This partnership ensures effective municipal waste handling for residents.
• SterkcoreStrategic or Co-development PartnerNew organization starting January 1, 2027, formed from Incluzio, Leger des Heils, and Abrona, providing Wmo begeleiding (social support) services in the Amersfoort region. 9-year contract.
• ChiqcarecoreStrategic or Co-development PartnerProvider of Beschermd wonen (protected housing) services for the Amersfoort region starting January 1, 2027, as part of 9-year regional contracts.
• KwintescoreStrategic or Co-development PartnerProvider of Beschermd wonen (protected housing) services for the Amersfoort region starting January 1, 2027.
• Leger des HeilscoreStrategic or Co-development PartnerProvider of both Wmo begeleiding and Beschermd wonen services in the Amersfoort region from January 1, 2027.
• Tussenvoorziening/Aanzien/TimoncoreStrategic or Co-development PartnerCombined providers of Beschermd wonen (protected housing) services in the Amersfoort region from January 1, 2027.
• Regiogemeenten (Baarn, Bunschoten, Leusden, Nijkerk, Soest, Woudenberg)coreStrategic or Co-development PartnerRegional cooperation through Bureau Regio Amersfoort for 9 municipalities. Collaboration areas include regional energy strategy, housing deals, and regional economic development.
• Dienst Uitvoering Onderwijs (DUO)minorChannel Partner/ Reseller/ DistributorEducational services organization handling diploma verification and authentication for educational institutions.
• Archief EemlandminorStrategic or Co-development PartnerHistorical information center for Amersfoort and the Eemland region, preserving thousands of archive documents, some available online for research.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Gemeente Eindhoven: Gemeente Eindhoven is a mid-sized Dutch municipality comparable to Amersfoort in population and economic profile. Both operate similar digital service portals, sustainability programs, and regional cooperation frameworks, making them natural peers for benchmarking public-service delivery.
• Gemeente Almere: Gemeente Almere is a fast-growing Dutch municipality of comparable size with similar urban development and housing challenges. Both municipalities manage rapid population growth and similar service-delivery modernization initiatives.
• Gemeente Utrecht: Gemeente Utrecht is a Dutch municipal government in the same Utrecht province as Amersfoort, delivering comparable public services (civil affairs, taxation, social services, urban planning) to a comparable citizen base. Both municipalities share provincial governance context and face similar Dutch regulatory and demographic pressures.
• Gemeente Arnhem: Gemeente Arnhem is a mid-sized Dutch municipality delivering similar public services including civil affairs, taxation, social support, and urban planning. Comparable population base and similar regional cooperation structures make it a direct operational peer.
• Gemeente Nijmegen: Gemeente Nijmegen is a Dutch municipality with comparable population size and service offerings. Both are notable for digital innovation in public services and comparable sustainability commitments, making them natural peer municipalities for benchmarking.
• Gemeente Breda: Gemeente Breda is a Dutch municipal government offering similar administrative, social, and urban planning services to a comparable population. Both operate within the Dutch municipal governance framework with similar central-government funding structures.
• Gemeente Apeldoorn: Gemeente Apeldoorn is a Dutch municipal government of comparable population and service scope. Both operate similar regional cooperation frameworks and digital service portals for citizen-facing administration.
• Gemeente Groningen: Gemeente Groningen is a Dutch municipal government providing comparable public administration services to a similar-sized population. Both municipalities manage university-adjacent populations, social services, and urban planning on a comparable scale.
• Gemeente Tilburg: Gemeente Tilburg is a Dutch municipal government of comparable size and service portfolio to Amersfoort. Both operate similar digital service platforms, Wmo/social services, and economic development programs in regional Noord-Brabant/Utrecht contexts.

Broad incumbents

• Gemeente Den Haag: Gemeente Den Haag is a larger Dutch municipality (G4) operating similar services at a larger scale. As a major-city peer, it provides a benchmark for scaled digital service delivery, sustainability programs, and complex social service management.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/GemeenteAmersfoort
• Facebookfacebook.com/gemeenteamersfoort
• LinkedInlinkedin.com/company/gemeente-amersfoort
• Instagraminstagram.com/gemeenteamersfoort

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Amersfoort