Polo Comunitário Os Amigos de Sempre

What Polo Comunitário Os Amigos de Sempre does

Polo Comunitário Os Amigos de Sempre operates as a Cooperativa de Solidariedade Social (Cooperativa de Responsabilidade Limitada) with IPSS status, founded in 1997 by former members of Juventude Operária Católica to address gaps in elderly care in Loures, Portugal. The institution has run its purpose-built five-story community facility in São João da Talha since November 2009, delivering an integrated portfolio of elderly care services across three primary lines: Estrutura Residencial para Pessoas Idosas (ERPI) with 58 residents across 22 double and 6 single rooms organized in three nuclei; Centro de Dia serving 25 weekday clients; and Serviço de Apoio Domiciliário reaching 40 clients in their homes across the União de Freguesias de Santa Iria de Azóia, São João da Talha, and Bobadela. Beyond these core responses, the institution offers Projeto TRAPI personalized transportation (€21-€26 per trip) and home-based psychological consultations at €13 per session for elderly 65+ in social isolation.

The underlying technology stack is operationally modest: the cooperative runs MySenior software (developed by Mais Eficaz since 2016) to manage daily activity records, individual care plans, and inter-stakeholder information sharing, and it maintains a unique Snoezelen multisensory therapy room within its facility for dementia care. The institution holds ISO 9001 quality certification (2025) and the Selo Boas Práticas (2022), and is governed by a Board of Directors led by Deolinda Machado with Teresa Pires serving as both Treasurer and Technical Director.

The business model combines private fee-for-service revenue across ERPI, day care, home support, transportation, and psychology services with partial subsidies from a formal Cooperation Agreement with Segurança Social that covers ~32% of residential care costs and reserves 11 placements for state-referred residents. The cooperative is funded in part through 50 cooperante participatory capital contributions of €15,000 each and recurring IRS solidary donations (0.5% consignment), but operates with an annual deficit exceeding €50,000 driven by the gap between public reimbursement and actual service cost.

Name

Polo Comunitário Os Amigos de Sempre

Legal name

Cooperativa de Solidariedade Social Os Amigos de Sempre, CRL

Website

https://amigosdesempre.pt

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1–10 employees

Short description

Polo Comunitário Os Amigos de Sempre is a Portuguese social solidarity cooperative providing integrated elderly care, including residential, day care, home support, and transportation services, to seniors across the Loures municipality.

Ownership category

akta.pro rank

Product category

Elderly Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Home Health Care Services (62161), Assisted Living Facilities for the Elderly (623312), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

akta.pro secondary industries

Assisted Living with Memory Care (Mixed Campus) (HLADABAB), Companion Care & Social Support (non-clinical) (HLADAGAB), Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL)

Keywords

• Elderly residential care
• Home support services
• Day care center
• Personalized elderly transport
• Social solidarity cooperative

Headquarters

HQ city

São João da Talha

HQ country

Portugal

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D

Revenue model

1. Residential Care Fees (ERPI): Revenue from residential care services (Estrutura Residencial para Pessoas Idosas) with 50 residential beds. Partially subsidized through Cooperation Agreement with Segurança Social for 16 residents.
2. Day Care Center Fees: Revenue from Centro de Dia (Day Care Center) services for 25 clients under Cooperation Agreement with Segurança Social.
3. Home Support Services: Revenue from Serviço de Apoio Domiciliário (Home Support) serving 40 clients under Cooperation Agreement with Segurança Social.
4. Transportation Services (TRAPI): Personalized transportation service for elderly (Transporte Personalizado para Idosos) with fees ranging from €21 to €26 based on income.
5. Psychology Consultations: Psychology at Home service for elderly aged 65+ in social isolation, charged at €13 per consultation.
6. IRS Solidary Donations: Collection of 0.5% of IRS donations from supporters (NIF 504 665 065), representing non-monetary support to sustainability.
7. Cooperation Agreement Subsidies: Government subsidies from Segurança Social through Cooperation Agreements covering part of operational costs for ERPI (16 residents), SAD (40 clients), and Centro de Dia (25 clients).

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Polo Comunitário Os Amigos de Sempre operates an integrated elderly care ecosystem through a five-story community center in São João da Talha, Loures. The institution delivers residential care (ERPI) for up to 50 residents across 20 double and 6 single rooms organized in three nuclei, day care (Centro de Dia) for 25 clients, home support services (SAD) for 40 clients, personalized elderly transportation (TRAPI), and home-based psychology consultations. Services include accommodation, meals, hygiene, nursing, physiotherapy, psychosocial support, and specialized Snoezelen multisensory therapy.

Product overview

Polo Comunitário Os Amigos de Sempre is a social solidarity cooperative providing an integrated ecosystem of elderly care services. The core offerings include: Estrutura Residencial para Pessoas Idosas (ERPI) for residential care, Serviço de Apoio Domiciliário (SAD) for home-based support, Centro de Dia for day care, Projeto TRAPI for personalized transportation, and Acompanhamento Psicológico Domiciliário for home psychological support. The institution operates a five-story community center with residential facilities, common areas, and specialized rooms including a snoezelen room, gym/physiotherapy, and therapy rooms. Services span from full-time residential care to daytime programs and domiciliary assistance across the Union of Freguesias of Santa Iria de Azóia, São João da Talha, and Bobadela.

Differentiator

Problem solved

Functional benefit

Brands

• TRAPI: Transporte Personalizado para Idosos – personalized transport service for elderly persons, providing accompaniment to medical appointments, therapies, and other destinations.

Products and services

• Estrutura Residencial para Pessoas Idosas (ERPI) Residential care facility for elderly persons providing accommodation, personal hygiene, medical care, nutrition, psychosocial support, and recreational activities in a community setting with 50 beds organized in three nuclei.
• Serviço de Apoio Domiciliário (SAD) Home support service extending across the Union of Freguesias, delivering personal hygiene, housekeeping, meal distribution, laundry, and psychosocial support through direct action assistants during weekdays (8h20-17h30).
• Centro de Dia Day care service providing meals, transportation, laundry, and sociocultural animation activities for elderly persons during weekdays (8h20-17h30) at the facility, serving 25 clients.
• Projeto TRAPI - Transporte Personalizado para Idosos Personalized transportation service for elderly persons to medical appointments, health centers, hospitals, complementary therapies, finance offices, Social Security, and other essential services, with sliding-scale pricing from €21 to €26 based on income.
• Acompanhamento Psicológico Domiciliário Home-based psychological support service for persons aged 65+ in social or familial isolation, providing individual psychological assessment, regular follow-up, emotional support, and mental health promotion at €13 per consultation.

Quantifiable outcome

• Very positive results in recovery of capabilities for people suffering from various types of dementia through Snoezelen therapy
• +1 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature1 record

Partnerships

Six partnerships are on record, tiered core, strategic and minor.

• Mais Eficaz (MySenior)coreTechnology or Integration · 1 January 2016Software partnership for MySenior platform - a daily activity records and care plan management system. The institution adopted the software in 2016 and participated in its improvement and growth, contributing to feature development based on real institutional needs and legal requirements.
• Segurança Social (Social Security)coreOthersCooperation agreement partner providing partial funding for ERPI (16 residents), SAD (40 clients), and Centro de Dia (25 clients). Covers approximately 32% of actual residential care costs. The institution maintains 11 reserved places for Social Security placements.
• TRAPI Partner NetworkcoreOthersNetwork including PSP (Police), Centro de Saúde (Health Center), União de Freguesias (Parish Union), CURPI, CURPISIA, Centro Social e Paroquial da Bobadela, Bombeiros (Fire Brigade), Farmácias (Pharmacies) for coordinated elderly care referrals and transportation service delivery.
• Câmara Municipal de LouresstrategicOthersMunicipal government of Loures. The institution received land from the municipality and participates in municipal senior programs including Passeio Sénior. The institution has advocated for improved public transportation in the area.
• Companhia Nacional de BailadominorOthersNational Ballet Company partnership for Solidary General Rehearsal event (Ensaio Geral Solidário) supporting the TRAPI transportation project through ticket sales donations.
• Giving Tuesday PortugalminorGTM or Marketing PartnerParticipation in Giving Tuesday Portugal solidarity campaign for visibility and fundraising support for the institution's projects.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Korian: Large European elderly care group operating nursing homes, assisted living, and home care across multiple countries including Portugal. Comparable service lines (residential, home care, specialist dementia) but as a broad incumbent rather than a community-embedded cooperative.
• DomusVi: Major French-headquartered European operator of nursing homes, assisted living facilities, and home care services with presence in Iberia. Comparable broad service portfolio (residential, day, home care) targeting similar elderly populations, but at significantly larger scale and as a for-profit operator.
• Orpea (emeis): One of the largest European residential and home care operators, present in Portugal through a network of clinics, nursing homes, and home services. Comparable as a multi-site residential and home care provider for elderly, but operates as a large for-profit incumbent rather than a community cooperative.
• Colisée Group: European operator of nursing homes, assisted living residences, and home care services active across France, Spain, Italy, and Portugal. Comparable as a multi-country residential and home care provider for elderly, with overlapping service model but for-profit governance.

Direct peers

• Cáritas Portuguesa: Portuguese Catholic social services confederation operating elderly care, home support, and community programs through diocesan branches. Directly comparable mission and service mix (residential, day care, home support for elderly) with similar dependence on government cooperation agreements and solidarity-based funding.
• Santa Casa da Misericórdia de Lisboa: Large Portuguese charitable social services organization operating residential care, home support, and day programs for the elderly and other vulnerable populations. Directly comparable as a Portuguese IPSS providing the same triad of ERPI/SAD/Centro de Dia services under a solidarity mission, but at significantly larger scale across multiple Lisbon parishes.
• Montepio - Associação Mutualista: Portuguese mutual aid association operating Residências Montepio senior living communities and home care services. Comparable as a non-profit/mutual Portuguese organization delivering residential and home-based elderly care to a similar Lisbon-area demographic, with a member-based governance model analogous to the cooperative structure.

Others

• Sodexo Seniors: Global services group with a dedicated Seniors segment providing facility management, concierge, food services, and well-being programs to senior living operators. Adjacent enabler rather than direct competitor — comparable only insofar as both touch the operational ecosystem surrounding residential elderly care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/osamigosdesempre
• LinkedInlinkedin.com/company/os-amigos-de-sempre
• Instagraminstagram.com/osamigosdesempre

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Polo Comunitário Os Amigos de Sempre