1 Police Plaza

What 1 Police Plaza does

The New York City Police Department (NYPD), headquartered at 1 Police Plaza in Manhattan, is a municipal government agency under the City of New York that operates the NYPD Online Scheduling Portal (appointments.nypdonline.org). The portal is a self-service web application that enables New York City residents across all five boroughs (Brooklyn, Bronx, Manhattan, Queens, and Staten Island) to schedule appointments for two administrative services: Certificate of Conduct (criminal history searches and background checks within NYC) and Non-Criminal Fingerprints (for permits or licenses). Users must register an account with email, username, and password, pass BotDetect CAPTCHA verification, and book one appointment at a time.

The underlying technology is a standard web-based scheduling system with user authentication, account management, multilingual support via Google Translate integration, and BotDetect .NET CAPTCHA for anti-bot protection. There is no mobile app; access is browser-based. The portal has no disclosed pricing, no marketing or distribution channels beyond direct URL access, and no enterprise customers; its user base is the general public.

As a municipal entity, NYPD does not operate under a commercial revenue model. It is funded through the New York City government budget, has no parent company in the private sector sense (City of New York is its governmental parent), and reports no funding rounds, M&A activity, or revenue figures. The only disclosed strategic partnerships are supporting-tier integrations with Google Translate and BotDetect CAPTCHA.

Name

1 Police Plaza

Legal name

New York City Police Department (NYPD)

Website

https://appointments.nypdonline.org

Company type

Private

Operating status

Operating

Short description

The New York City Police Department's online scheduling portal enables NYC residents across all five boroughs to book appointments for Certificate of Conduct background checks and Non-Criminal Fingerprint services.

Ownership category

akta.pro rank

Product category

Government Public Safety Administrative Services

NAICS

Investigation and Personal Background Check Services (561611), Police Protection (92212)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro industry

PRIMARYBPACALAA

Criminal Background Checks (National/State/County)

Business & Public Services/HR, Staffing & Recruitment Services/Background Screening & Pre-Employment Verification

SECONDARYBPAAAAAD

Appointment Setting, Dispatch & Scheduling Centers

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)

Keywords

• Criminal background checks
• Fingerprinting services
• Online appointment scheduling
• Government identity services
• Public safety records

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Go-to-market motion1 record

Distribution channels1 record

Core offering

1 Police Plaza (NYPD) operates a public-facing online scheduling portal that allows New York City residents to book appointments for two administrative services: Certificate of Conduct (criminal history/background checks within the five NYC boroughs) and Non-Criminal Fingerprints (for permits or licenses that do not include criminal history searches). Users must register, sign in, and complete required questions to schedule one appointment at a time.

Product overview

The NYPD Online Scheduling Portal is a single, unified web-based service platform that allows users to schedule appointments for two main services: Certificate of Conduct (criminal history/background checks within NYC's five boroughs) and Non-Criminal Fingerprints (for permits or licenses). Users must register an account, sign in, and answer all required questions to schedule one appointment at a time.

Differentiator

Problem solved

Functional benefit

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered supporting.

• Google TranslatesupportingTechnology or IntegrationGoogle Translate integration provides multilingual support for the NYPD Online Scheduling Portal, enabling users to access the service in multiple languages beyond English.
• BotDetect CAPTCHAsupportingTechnology or IntegrationBotDetect CAPTCHA technology provides security verification during user registration on the portal, protecting against automated account creation and bot activity.

Scale indicators1 record

Recent moves3 records

Expansion highlights2 records

Direct peers

• Sterling: Sterling provides background screening services including criminal history checks, employment verification, and fingerprinting for employers and government agencies — directly comparable to the Certificate of Conduct and Non-Criminal Fingerprint services offered by the NYPD portal.
• Checkr: Checkr is a modern background check platform offering criminal history searches, identity verification, and continuous monitoring — competing for the same end-user need (criminal background checks) that the NYPD portal serves.
• IDEMIA: IDEMIA is a global leader in biometric and identity solutions, including fingerprinting services for government and law enforcement applications — directly comparable to the Non-Criminal Fingerprints service offered by the NYPD portal.
• IdentoGO: IdentoGO (operated by IDEMIA) provides fingerprinting and identity-related services through a nationwide network of locations, offering a private-sector alternative to government-operated fingerprinting services like the NYPD portal.
• HireRight: HireRight provides employment background checks, including criminal history searches and identity verification, serving similar use cases (employment, licensing) as the NYPD's Certificate of Conduct service.
• Accurate Background: Accurate Background offers background screening solutions including criminal history checks for employers — competing in the same space as the NYPD portal's Certificate of Conduct service with private-sector speed and convenience.

Broad incumbents

• LexisNexis Risk Solutions: LexisNexis Risk Solutions provides comprehensive data and analytics including criminal records, public records, and identity verification — a broad incumbent in the background check data ecosystem that the NYPD portal draws upon for verification.
• TransUnion: TransUnion offers identity and background data services including criminal history, credit, and verification products — a broad incumbent serving similar use cases as the NYPD portal's background check and identity verification functions.

Regional players

• LAPD Online Services: The Los Angeles Police Department offers online services for police records, background checks, and fingerprinting — a regional peer providing similar government-operated online scheduling and background check services in a different geography.

Others

• ServiceNow: ServiceNow provides government digital service platforms including appointment scheduling and citizen service portals — an adjacent technology provider whose platform could potentially replace or upgrade the NYPD scheduling portal.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 1 Police Plaza