Agencia de Aduana Ramírez

What Agencia de Aduana Ramírez does

Agencia de Aduana Ramírez is a Chilean licensed customs brokerage founded in 1983, headquartered at Av. Los Leones 382, Oficina 602 in Santiago, with a stated 15-person team and 43+ years of continuous operation under the Dirección Nacional de Aduanas framework. The company coordinates and processes import and export customs operations for Chilean importers and exporters, covering general merchandise, spare parts, medical supplies, and machinery, and offers adjacent services including transportation advisory (air, sea, land), insurance advisory, national and international freight contracting, suspensive regimes, and cargo redestinations.

The firm operates a physical network spanning Chile's principal trade corridors: Antofagasta (Av Sucre 215), Puerto Valparaíso, Puerto San Antonio, Aeropuerto Arturo Merino Benítez (Pudahuel), Aduana Los Andes (Los Libertadores border crossing), and Talcahuano (Avenida Latorre 1590). It complements this footprint with a proprietary client portal branded "Agencia en Línea" — an Editrade-based platform providing end-to-end traceability, digital folder management, customs clearance workflows, simplified costing, statistics, and KPIs for clients' foreign trade operations.

Commercially, Ramírez runs a sales-led, quote-based model generating transaction-fee revenue on customs clearances and advisory mandates. Marketing is conducted primarily through its website, direct phone and email contact, and a LinkedIn company page. The ownership structure is undisclosed but characterized in the available material as an independent private operator without parent companies, institutional investors, or disclosed PE backing, consistent with a typical family-run Chilean customs agency. The company has documented more than 150,000 successful operations across its history.

Name

Agencia de Aduana Ramírez

Legal name

Agencia de Aduanas Ramírez

Website

https://aramirez.cl

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Agencia de Aduana Ramírez is a Santiago-based Chilean customs brokerage, licensed since 1983, that processes import/export clearance and logistics advisory for importers and exporters across seven Chilean ports, airports, and border crossings using its proprietary "Agencia en Línea" tracking platform.

Ownership category

akta.pro rank

Product category

Customs Brokerage Services

akta.pro primary industry

Customs Consulting & Brokerage Outsourcing (Managed Brokerage, Brokerage Operations) (TLACAFAI)

akta.pro secondary industries

Customs Declaration & Filing (Import/Export Entry) Platforms (TLAEAOAA), Customs Brokerage Workflow & Case Management Software (TLAEAOAH)

Keywords

• Customs brokerage services
• Foreign trade advisory
• Import export management
• Logistics coordination
• Customs clearance

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Customs Brokerage Services: Customs agency fees for processing import and export operations, managing compliance with Dirección Nacional de Aduanas regulations. Revenue generated through transaction-based fees for customs clearance, advisory, and logistics coordination services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Agencia de Aduana Ramírez is a Chilean customs brokerage agency that coordinates and processes import and export operations on behalf of businesses engaged in international trade. Its offering combines active customs management, regulatory compliance with the Dirección Nacional de Aduanas, transportation advisory across air, sea and land freight, and a proprietary online tracking platform ("Agencia en Línea") that provides end-to-end operational traceability, digital documentation, cost estimation, and KPI reporting.

Product overview

Agencia de Aduana Ramírez operates as a customs agency offering a unified platform combining its proprietary 'Agencia en Línea' online portal with comprehensive customs management services. The portfolio includes core customs agency services (import/export processing, customs management), transportation advisory (air, sea, land), and specialized modules for suspensive customs regimes and cargo redestination. The online platform enables clients to track shipments, manage digital documentation, process customs clearance, and access cost estimation and statistical reporting.

Differentiator

Problem solved

Functional benefit

Products and services

• Agencia en Línea

Quantifiable outcome

• More than 150,000 successful operations completed

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators2 records

Expansion highlights3 records

Broad incumbents

• DSV: Global transport and logistics company with customs brokerage capabilities in Chile following its DB Schenker-related expansions. Overlaps directly with Ramirez's import/export clearance and transport advisory but at significantly greater scale and geographic reach.
• DHL Global Forwarding: Operates customs clearance and freight forwarding in Chile through its Global Forwarding division. Comparable in core customs service but addresses enterprise and SMB clients with a much broader international network and integrated logistics offering.
• Expeditors: US-headquartered global logistics provider with customs brokerage services across Latin America including Chile. Competes with Ramirez for medium and large importers/exporters needing air/ocean clearance plus integrated forwarding.
• DB Schenker: Global logistics provider with Chilean customs brokerage and freight forwarding operations (now part of DSV). Comparable service scope across air, sea, and land customs clearance for Chilean trade flows.
• Kuehne+Nagel: Global freight forwarder with customs brokerage operations across Chile, including air, sea, and road clearance. Directly competes with Ramirez for import/export brokerage clients but serves them as part of a worldwide logistics portfolio.

Direct peers

• Sitrans: Chilean freight forwarder and customs broker offering import/export clearance, transport coordination, and logistics services. Direct competitor in the same domestic market and customer segments as Ramirez.
• Agunsa: Chilean logistics group offering port operations, freight forwarding, and customs agency services domestically. The most direct regional peer, with comparable customs brokerage services and a Chilean operating base, though at much larger scale and broader service portfolio.

Emerging players

• Customs Support Group: European-headquartered managed customs services provider that has expanded across multiple geographies. Comparable in offering outsourced/managed brokerage and trade compliance services, though focused on a different regional footprint than Ramirez.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/agencia-de-aduana-ramirez

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Agencia de Aduana Ramírez