Teléfono De La Esperanza

What Teléfono De La Esperanza does

Teléfono De La Esperanza is a Spanish nonprofit association legally registered as ASOCIACIÓN INTERNACIONAL DEL TELÉFONO DE LA ESPERANZA, headquartered in Málaga, Spain. The organization operates a crisis hotline and emotional support service, serving individuals in distress across Spanish-speaking and other markets. Its digital footprint is limited to a private member-only portal (areaprivada.telefonodelaesperanza.org) built on the Nexus 1.7.4.205 document management system developed by iWonder Designs, which handles internal document storage, access control, and file management for authorized users. The platform supports seven languages (Spanish, English, Dutch, Czech, Italian, Portuguese, and German), consistent with the organization's international scope as reflected in its legal name.

The organization has no disclosed commercial revenue model, no stock listing, and no documented funding rounds. The 7-person employee base and association status indicate a volunteer-driven nonprofit model reliant on donations, grants, or public subsidies—none of which are quantified in the available data. No public-facing product portfolio, customer segments, pricing, partners, awards, or management team details are evidenced. The only product recognized in the source material is the internal Nexus document management system, which is licensed from a third-party vendor rather than built in-house.

No AI/ML capabilities, integration partnerships, certifications, M&A activity, or strategic moves beyond the ongoing operation of the portal are disclosed. The data available is sufficient to describe the legal entity, its geographic base, and its digital infrastructure, but is insufficient to characterize business model, revenue mechanics, or commercial strategy with any granularity. Material data gaps include funding sources, leadership, donor/sponsor composition, volunteer scale, and any service-level metrics.

Name

Teléfono De La Esperanza

Legal name

ASOCIACIÓN INTERNACIONAL DEL TELÉFONO DE LA ESPERANZA

Website

https://areaprivada.telefonodelaesperanza.org

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Teléfono De La Esperanza is a Spanish nonprofit association (Asociación Internacional del Teléfono de la Esperanza) based in Málaga, operating a crisis hotline and emotional support service for individuals in distress, supported by a multilingual internal member portal.

Ownership category

akta.pro rank

Product category

Crisis and Emotional Support Services

NAICS

Emergency and Other Relief Services (62423), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)

Keywords

• Crisis hotline services
• Emotional support services
• Mental health support
• Nonprofit association management
• Telephone counseling

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Core offering

Teléfono De La Esperanza operates as a crisis hotline and emotional support service organization, providing individuals in need with telephone-based emotional support. The association, formally known as ASOCIACIÓN INTERNACIONAL DEL TELÉFONO DE LA ESPERANZA, is structured as an international nonprofit and uses a private web portal for internal member coordination and document management.

Product overview

Teléfono De La Esperanza is a crisis hotline and emotional support service organization. Based on the source data, their primary digital presence includes a private internal document management system (Nexus) for their International Association. No public-facing product portfolio is detailed in the available source material.

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Hotline and Emotional Support Service Telephone-based crisis intervention and emotional support service provided to individuals in distress by the Asociación Internacional del Teléfono de la Esperanza. The service operates through a private member association structure with multilingual support.

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves3 records

Expansion highlights3 records

Regional players

• Lifeline Australia: Australian national crisis support and suicide prevention service offering 24/7 phone and text support, comparable as a volunteer-staffed crisis hotline but operating primarily within Australia rather than competing in Europe.
• Tel-Aide (France): French nonprofit emotional support helpline offering listening and crisis support by phone and email, comparable in service model but focused primarily on France rather than Spanish-speaking or broader European markets.

Emerging players

• Crisis Text Line: US-based nonprofit providing free 24/7 crisis support via text message, comparable to Teléfono De La Esperanza as a nonprofit crisis support service but differentiated by its text-first, technology-enabled delivery model.
• The Trevor Project: US-based nonprofit providing crisis intervention and suicide prevention services for LGBTQ+ young people via phone, text, and chat, comparable as a crisis support nonprofit but focused on a specific demographic niche.

Broad incumbents

• 988 Suicide & Crisis Lifeline (US): US national network of crisis call centers funded by federal and state government, broadly comparable as a hotline-based crisis support service but operating at much larger national scale than the Spanish-headquartered association.

Direct peers

• Befrienders Worldwide: International network coordinating emotional support helplines across more than 30 countries, highly comparable as an umbrella association for crisis hotline services with multi-country reach similar to the Asociación Internacional del Teléfono de la Esperanza.
• TelefonSeelsorge Deutschland: German national crisis hotline operated by a network of nonprofit associations providing 24/7 emotional support, directly comparable to Teléfono De La Esperanza's volunteer-based multilingual crisis support model.
• Samaritans (UK & ROI): Long-standing nonprofit operating a confidential emotional support hotline in the UK and Ireland, directly comparable to Teléfono De La Esperanza as a volunteer-staffed crisis helpline serving Spanish-speaking and broader populations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks4 records

Key highlights4 records

Customer concentration

• LinkedInlinkedin.com/company/tel%C3%A9fono-de-la-esperanza

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teléfono De La Esperanza