What Ares 118 does

ARES 118 (Azienda Regionale Emergenza Sanitaria 118) is the public regional emergency medical service of Lazio, Italy, established in 2001 and wholly owned and governed by Regione Lazio. It coordinates emergency healthcare response across the five provinces of Lazio (Roma, Frosinone, Latina, Rieti, Viterbo), serving the regional population of approximately 5.9 million residents and visitors. The Director General is appointed by the regional government, and the entity is led by a Direttore Generale, Direttore Sanitario, and Direttore Amministrativo.

The service portfolio is built around three CORES 118 operational coordination centers (Roma Area Metropolitana, Lazio Nord, Lazio Sud) that triage and dispatch real-time emergency interventions coded by clinical urgency (verde, giallo, rosso). Specialized capabilities include the Elisoccorso (HEMS) helicopter emergency medical service, which operates three helicopters 24/7 from bases in Latina, Viterbo, and Roma, performing approximately 2,500 missions annually with one aircraft equipped with HHO (verricello) winch capability for inaccessible areas. The organization also fields USAR (Urban Search & Rescue) teams, UNIDEC field decontamination units for NBCR (Nuclear-Biological-Chemical-Radiological) emergencies, neonatal transport with thermal incubators, mass-casualty and large-event medical support, NEA 116117 non-urgent healthcare continuity, and a public-access AED registration and BLS-D training program. The technology backbone includes a DEP ONLINE digital platform, SharePoint-based intranet, and public-facing real-time intervention dashboards.

As a public Azienda Regionale, ARES 118 does not operate on a commercial revenue model. It is funded through the regional healthcare budget of Regione Lazio, and its services are accessed by the public through the 118 emergency number, healthcare system referrals, and institutional channels. There are no commercial pricing structures, no private capital, and no equity instruments. The strategic trajectory since founding has been one of operational capacity expansion (HEMS scale-up, UNIDEC build-out, USAR formation) and organizational consolidation, including a 2025 real-estate initiative to create a unified emergency hub in Roma.

Name

Ares 118

Legal name

Azienda Regionale Emergenza Sanitaria 118

Website

https://ares118.it

Company type

Public

Founded year

2001

Operating status

Operating

Short description

ARES 118 is the public regional emergency medical service of Lazio, Italy, coordinating emergency response across three CORES 118 operational centers, three 24/7 HEMS helicopter bases, and specialized USAR, NBCR decontamination, and neonatal transport teams serving the region's 5.9 million residents.

Ownership category

akta.pro rank

Headquarters

HQ city

Roma

HQ country

Italy

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Distribution channels1 record

Marketing channels3 records

Core offering

Ares 118 (Azienda Regionale Emergenza Sanitaria 118) is a public regional emergency healthcare service in Lazio, Italy. It coordinates 118 emergency medical dispatch through regional operational centers (CORES) and provides Helicopter Emergency Medical Service (HEMS/Elisoccorso), Urban Search and Rescue (USAR), NBCR field decontamination (UNIDEC), neonatal transport, and non-urgent continuity-of-care services.

Product overview

Ares 118 (Azienda Regionale Emergenza Sanitaria 118) is a regional emergency healthcare organization operating in Lazio, Italy. The company provides a unified emergency medical services system comprising operational coordination centers (CORES) managing real-time intervention codes, supported by specialized air (Elisoccorso/HEMS), ground rescue (USAR), and decontamination (UNIDEC) teams. The portfolio also includes territorial emergency response units, neonatal transport services, non-urgent healthcare continuity (NEA 116117), and public-access defibrillator programs. Digital services include internal portals and the DEP ONLINE platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Centrali Operative 118 (CORES) Operational coordination centers that manage emergency response across Lazio region, including real-time tracking of interventions coded by urgency level (verde/giallo/rosso). Three centers serve Roma Metropolitan Area, Lazio Nord (Viterbo, Rieti), and Lazio Sud (Latina, Frosinone).
• Elisoccorso (HEMS) Helicopter Emergency Medical Service providing rapid medical assistance and transport to areas difficult to reach by land, operating 24/7 with three helicopters from bases in Latina, Viterbo, and Roma. Performs approximately 2,500 missions annually, with one helicopter equipped with HHO winch for inaccessible-area recovery.
• Team USAR Urban Search and Rescue team specialized in locating and rescuing victims in collapsed structures or hazardous environments.
• Team UNIDEC

Quantifiable outcome

• ~2,500 helicopter missions annually
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• SalutelaziocoreStrategic or Co-development PartnerRegional healthcare information portal providing links to real-time emergency department information (PS in tempo reale) and health services coordination
• Regione LaziocoreOthersRegional government authority that nominates the Director General and defines healthcare programming and strategies that ARES 118 implements
• Scuola NBC Interforze di RieticoreStrategic or Co-development PartnerInterforze NBC School in Rieti providing NBCR (Nuclear-Biological-Chemical-Radiological) training for ARES 118 operators who then become trainers for the organization
• Nucleo NBCR dei Vigili del Fuoco di RomacoreStrategic or Co-development PartnerFire Brigade NBCR unit in Rome providing specialized training for ARES 118 personnel in hazardous materials response
• ENAC (Ente Nazionale per l'Aviazione Civile)coreTechnology or IntegrationCivil Aviation Authority that regulates helicopter operations including HHO (Helicopter Host Operations) procedures for winch rescue operations approved by ENAC

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Market position

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ares 118