What Computer Generated Solutions does

Computer Generated Solutions, Inc. (CGS) is a privately held, founder-led global technology and business services group headquartered in New York, founded in 1984 by Phil Friedman and operating with approximately 8,000 professionals across 50+ countries. Following a 2025/2026 reorganization, the business is structured into three focused brands: BlueCherry by CGS, which provides purpose-built ERP, PLM, MES, AI Planning, and a B2B Wholesale Platform for fashion, apparel, and consumer-lifestyle supply chains; CGS Immersive, which delivers AI- and XR-powered enterprise learning including the Cicero immersive roleplay platform, TeamworkAR extended-reality collaboration, and Immersive Learning as a Service (ILaaS); and CGS Nexus, which provides AI-enriched business process outsourcing and customer experience services (customer care, technical support, sales support, renewals, channel enablement, professional and financial services) across voice, digital, and self-service channels.

CGS earns revenue through a mix of software subscriptions and licenses (BlueCherry), enterprise learning programs and managed XR deployments (CGS Immersive), and managed BPO/CX services (CGS Nexus), augmented by implementation, consulting, and IT managed services. The company is fully self-funded with no outside capital raised, reported $1 billion in ARR for 2024, and serves 3,500+ customers including Microsoft, McDonald's, Deloitte, Dell, Takeda, CDC, Urban Outfitters, Tommy Bahama, Fabletics, Cuisinart, and Bell. Delivery is anchored by large operations in Romania (largest BPO footprint, 3,508+ employees), Chile (1,694 employees), India (581-employee software development center), and the United States, with compliance certifications including ISO 27001, ISO 9001:2015, PCI DSS, SOC 2 Type II, and GDPR.

The go-to-market is enterprise field sales across fashion, healthcare, retail, financial services, hospitality, technology, telecom, and government verticals, supplemented by managed-services and industry-consulting partners. Strategic positioning is reinforced by consistent industry recognition — Training Industry Top IT & Technical Training Company for nine consecutive years, IAOP Global Outsourcing 100 for seven consecutive years, and Fast Company's 2026 Most Innovative Companies (CGS Immersive) — alongside executive leadership additions including COO John Samuel (2024) and Chief Investment Officer Jonathan Ohm (2024), with founder Phil Friedman now serving as Executive Chairman.

Name

Computer Generated Solutions

Legal name

Computer Generated Solutions, Inc.

Website

https://cgsinc.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Computer Generated Solutions (CGS) is a privately held, founder-led global technology and business services group operating BlueCherry (fashion supply chain ERP/PLM/MES), CGS Immersive (AI- and XR-powered enterprise learning), and CGS Nexus (AI-enriched BPO and customer experience services) for 3,500+ enterprise customers across 50+ countries.

Ownership category

akta.pro rank

Product category

Enterprise Software & Business Process Outsourcing

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371), Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

akta.pro secondary industries

Customer Experience (CX) & Service Excellence (EDABACAB), Learning Technology & LMS/LXP Implementation (BPACANAH), Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)

Keywords

• Enterprise software solutions
• Fashion supply chain management
• Business process outsourcing
• Immersive learning platforms
• Customer experience services

Headquarters

HQ city

West New York

HQ country

United States

HQ region

North America

Offices21 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Business Applications (Software): Revenue from BlueCherry enterprise software solutions including ERP, PLM, MES, AI Planning, and B2B Wholesale Platform. Software licenses and subscriptions for fashion and apparel supply chain management.
2. Enterprise Learning Services: Custom learning solutions, immersive training programs, extended reality learning as a service (ILaaS), and workforce development services leveraging AI, AR/VR, and gamification technologies.
3. Outsourcing/BPO Services: Customer experience outsourcing, technical support, sales support, renewals management, channel enablement, professional services, and financial services through CGS Nexus.
4. Professional Services & Implementation: Implementation, consulting, and managed services for BlueCherry deployments, including IT managed services and industry consulting.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

Computer Generated Solutions (CGS) operates three wholly-owned subsidiaries delivering enterprise solutions: BlueCherry provides ERP, PLM, MES, and AI planning software for fashion and apparel supply chains; CGS Immersive delivers AI-powered immersive learning platforms including Cicero and TeamworkAR; and CGS Nexus provides business process outsourcing and customer experience services across voice, digital, and self-service channels. The company also offers enterprise learning, custom training content, and professional services across 50+ countries.

Product overview

CGS Group operates as a multi-brand technology and business solutions provider organized into three distinct operating companies: BlueCherry (fashion supply chain management), CGS Immersive (workforce training and experiential learning), and CGS Nexus (customer experience BPO services). The portfolio includes enterprise software platforms (BlueCherry ERP, PLM, MES, AI Planning, B2B Wholesale), AI-powered learning technologies (Cicero, TeamworkAR, ILaaS), and comprehensive outsourcing services (customer care, technical support, sales, renewals, channel management, professional and financial services). The companies are independently operated yet united by shared resources and global reach across 50+ countries.

Differentiator

Problem solved

Functional benefit

Brands

• BlueCherry by CGS: Enterprise software for fashion and apparel supply chain management - transforming fashion's digital backbone from concept to consumer. Offers ERP, PLM, Manufacturing Solutions, AI Planning, B2B Wholesale Platform, Consulting & Training, and Managed Services.
• CGS Immersive
• CGS Nexus

Products and services

• BlueCherry Enterprise Software Platform
• Cicero AI-Powered Immersive Roleplay Platform
• TeamworkAR Extended Reality Collaboration Platform
• Immersive Learning as a Service (ILaaS)
• CGS Nexus Customer Care Services
• CGS Nexus Technical Support Services
• CGS Nexus Sales Support Services
• CGS Nexus Renewals Management Services
• CGS Nexus Channel Enablement Services
• CGS Nexus Professional Services
• CGS Nexus Financial Services
• Transformation Learning & Consulting
• Custom eLearning
• Custom Immersive Learning
• Employee Training Solutions

Quantifiable outcome

• 4x faster speed-to-performance in workforce training with XR Immersive Learning as a Service
• +4 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• iFabric CorpcoreTechnology or Integration · 17 March 2025iFabric Corp, a Canadian company listed on TSX, implemented the BlueCherry ERP system from CGS with a strategic investment of CAD $500,000 over two years. The AI-powered system will enhance operational efficiency and inventory management capabilities to support iFabric's growth trajectory toward C$30 million in annual revenues. Full operational deployment targeted by end of 2025.
• MicrosoftcoreStrategic or Co-development Partner · 2 February 2023CGS partnered with Microsoft on enterprise learning projects, including the award-winning 'Microsoft: Driving Growth with an Inclusive Marketing Journey' program. The project developed an inclusive marketing training course using gamified learning approaches. CGS Enterprise Learning serves as a trusted partner delivering innovative, custom learning solutions leveraging AI, AR/VR, and machine learning technologies.
• IBMcoreStrategic or Co-development Partner · 1 January 1992In 1992, CGS partnered with IBM to provide CSS (Customer Satisfaction Services) for Ernst & Young and launched a CSS practice. This strategic partnership marked an important milestone in CGS's expansion and capability development.

Scale indicators8 records

Recent moves10 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/cgs
• Xx.com/cgsinc
• Facebookfacebook.com/computergeneratedsolutionsinc

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Computer Generated Solutions