ArrivalAid gUG
ArrivalAid gUG is a Munich-based German non-profit founded in 2015 that delivers free, volunteer-led integration programs to refugees and migrants across five German locations, including asylum hearing preparation, language mediation, trauma help, health and disability support, job mentoring, and digital skills coaching.
- Company typePrivate
- Founded2015
- HeadquartersMunich, Germany
- Headcount11–50
- GTM typeB2C
- OfferingServices
What ArrivalAid gUG does
ArrivalAid gUG is a Munich-headquartered German non-profit (gemeinnützige UG) founded in 2015 that delivers free, volunteer-led integration support to refugees and migrants across five German locations. The organization runs 13 named programs covering the full arc of arrival: BAMF asylum hearing preparation, integration support, job mentoring, apprenticeship accompaniment (EducAid), trauma help, language mediation (TranslAid), A2-level German practice (CommunicAid), health system navigation (HealthAid), disability consulting (AbilityAid), digital skills coaching (DigitalAid), sports and community activities (ActivAid), a simple-German newspaper (ArrivalNews), and a volunteer/refugee academy (Akademie). Since founding, ArrivalAid reports serving 15,000+ clients, deploying 5,000+ language mediation assignments, training 2,000+ volunteer mentors, and delivering 1,000+ qualifications and workshops.
The delivery model is built on trained volunteers supported by a 23-person paid staff and an implementation partner network of major German welfare organizations including AWO, Diakonie (Düsseldorf, Cologne, and Bavaria), Caritas, Bellevue di Monaco, Willkommen in München, Evangelisches Bildungswerk München, and Kulturhaus Milbertshofen. Services are offered both in-person at partner venues and online, with intake routed through the organization's website. ArrivalAid operates no proprietary technology platform; its infrastructure is operational and human-capital-based rather than software-based.
Revenue is generated entirely from non-commercial sources: individual donations, project-tied grants from federal and EU institutions (Bundesministerium für Familie, EU co-funding of Trauma Hilfe), foundation grants (Postcode-Lotterie, BürgerStiftung München, Bürgerstiftung Stuttgart, Stiftung Soziales München, Cents for Help, CMS Stiftung, Bundesverband Deutscher Stiftungen), and CSR partnerships with corporate sponsors including Amazon, Salesforce, Adobe, Oracle, UniCredit, Swiss Re, and Sage. All services are provided free of charge to clients. The Trauma Hilfe project funding period ended in March 2026, with the organization continuing its remaining programs.
ArrivalAid gUG firmographics
Firmographics- Name
- ArrivalAid gUG
- Legal name
- ArrivalAid gUG
- Website
- https://arrivalaid.org
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ArrivalAid gUG is a Munich-based German non-profit founded in 2015 that delivers free, volunteer-led integration programs to refugees and migrants across five German locations, including asylum hearing preparation, language mediation, trauma help, health and disability support, job mentoring, and digital skills coaching.
- Ownership category
- akta.pro rank
ArrivalAid gUG industry classification
Industry- Product category
- Refugee & Migrant Integration Services
- NAICS
- Social Assistance (624), Emergency and Other Relief Services (624230)
- SIC
- Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Integration & Inclusion Services (Housing, Education, Employment) (BPADAHAI)
- akta.pro secondary industries
- Refugee & Immigrant Support Services (BPAGAEAI), Migrant & Refugee Legal Aid and Documentation Services (BPADAHAE), Refugee, IDP & Migration Humanitarian Assistance (BPAGAAAH)
Keywords
Where ArrivalAid gUG is headquartered
LocationHeadquarters
- HQ city
- Munich
- HQ country
- Germany
- HQ region
- Europe
Offices9 records
Markets served
ArrivalAid gUG business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- Donations: Individual donations from private supporters, solicited particularly around year-end and Christmas campaigns, to sustain free programs for refugees.
- Project Funding / Grants: Project-specific funding from public institutions and foundations (e.g., Bundesministerium für Familie, Senioren, Frauen und Jugend, EU, Postcode-Lotterie, BürgerStiftung München, Bürgerstiftung Stuttgart, Bundesverband Deutscher Stiftungen, Menschen stärken Menschen). Funding is tied to specific program delivery.
- CSR Cooperation with Companies: Corporate partnerships where companies sponsor ArrivalAid programs, receive diversity hiring support, and engage employees in volunteering — a form of CSR contribution.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free for all clients — services are provided at no cost to refugees and migrants. |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
ArrivalAid gUG product offering
Product offeringCore offering
ArrivalAid gUG delivers free, volunteer-led support programs to refugees and migrants across Germany at five locations. Its offerings span asylum hearing preparation, trauma help, health system navigation, disability consulting, German language courses (A1–B2), digital skills coaching, job mentoring, translation/interpretation, sports activities, and integration assistance. The organization also runs an Academy for training refugees and volunteers, and publishes ArrivalNews, a newspaper in simple German for language learners.
Product overview
ArrivalAid gUG operates a multi-program support platform for refugees and migrants in Germany, comprising 13 named programs organized around key integration areas: administrative procedures (Anhörungsbegleitung), employment (Jobmentoring), digital skills (DigitalAid), health navigation (HealthAid), disability support (AbilityAid), education (EducAid), language services (TranslAid, CommunicAid, German courses), trauma support (Trauma Hilfe), community engagement (ActivAid), integration assistance (Integrationsbegleitung), and a German-language newspaper (ArrivalNews). The organization functions as a coordination hub, connecting refugees with trained volunteers and professional staff at five locations across Germany.
Differentiator
Problem solved
Functional benefit
Brands
- AbilityAid: Mentoring and support for refugees with disabilities or chronic illnesses
- HealthAid
- DigitalAid
- EducAid
- TranslAid
- CommunicAid
- ActivAid
- ArrivalNews
- Akademie
Products and services
- Anhörungs- u. Klagebegleitung (Asylum Hearing & Legal Accompaniment) Prepares asylum seekers for BAMF hearings or administrative court proceedings, helping them become self-determined actors in their own asylum procedures.
- Integrationsbegleitung (Integration Accompaniment) Support with the most important integration steps such as learning German or finding housing, helping newly arrived refugees navigate their early integration needs.
- Jobmentoring (Jobs & Careers) Assistance with creating application documents, searching for suitable jobs or training positions, and preparing for job interviews for refugees and migrants.
- DigitalAid Digital coaching service that supports young people with refugee backgrounds in developing digital competencies that facilitate entry into professional life, helping overcome digital barriers and promote independence.
- HealthAid Orientation assistance in the healthcare system, helping clients navigate health services and improve their health literacy.
- AbilityAid Consultation and German courses for people with disabilities or chronic illnesses, supporting refugees with disabilities in their integration process.
- EducAid Apprenticeship accompaniment helping mentees succeed through joint learning and communication with authorities and training companies.
- TranslAid Translation and interpreting services for appointments at doctors or government offices, delivered by trained volunteer interpreters.
- CommunicAid A2-level German exercise courses taught by volunteers to improve language skills of people with migration backgrounds.
- ActivAid Sports and leisure activities for refugees, organized through a WhatsApp community.
- Trauma Hilfe (Trauma Help) Trauma assistance for refugees including multiple meetings with trained trauma helpers, anti-stress training, and stress and trauma consultation sessions. The concept is based on education about trauma effects combined with simple body exercises.
- Akademie (Academy for Refugees and Volunteers) Academy for refugees and volunteers offering professional engagement opportunities under the ArrivalAid umbrella, including training and qualification programs.
- ArrivalNews A newspaper in simple German with news and topics designed for people learning German.
Companies that use ArrivalAid gUG
Customer profileSegments3 records
Ideal customer profiles3 records
ArrivalAid gUG technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
ArrivalAid gUG partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- AWO (Arbeiterwohlfahrt)coreImplementation partner (Umsetzungs-Partner) hosting ArrivalAid programs and referring clients. AWO is a major German welfare organization.
- Diakonie DüsseldorfcoreImplementation partner (Umsetzungs-Partner) in Düsseldorf hosting programs and referring clients.
- Diakonie KölncoreImplementation partner (Umsetzungs-Partner) in Cologne hosting programs and referring clients.
- Diakonie BayerncoreImplementation partner (Umsetzungs-Partner) in Bavaria hosting programs and referring clients.
- Bellevue di MonacominorMunich-based housing and integration project acting as Umsetzungs-Partner.
- Willkommen in MünchenminorMunich welcome network acting as Umsetzungs-Partner, supporting refugee integration.
- Evangelisches Bildungswerk München e.V.minorMunich Protestant educational institution acting as Umsetzungs-Partner.
- Kulturhaus MilbertshofenminorCommunity center in Munich acting as Umsetzungs-Partner for ArrivalAid programs.
- CaritasminorMajor Catholic welfare organization; referenced as a source of volunteer recruitment (discovered via Caritas).
- Initiative Transparente ZivilgesellschaftminorAlliance partner promoting transparency in civil society organizations.
- TranslAidminorSeparate but affiliated language mediation program (www.translaid.org) that handles volunteer interpreting; referenced in the volunteer signup process.
Scale indicators5 records
Recent moves1 record
Expansion highlights6 records
ArrivalAid gUG competitors and assessment
Company assessmentBroad incumbents
- Deutsches Rotes Kreuz (German Red Cross): National Red Cross society operating refugee shelters, integration programs, language and health services across Germany. Direct overlap with ArrivalAid's HealthAid and integration support programs at much larger scale.
- Malteser Hilfsdienst: Large German humanitarian organization running refugee integration services including language courses, mentoring, and emergency relief. Competes for similar federal grants and volunteer pools in German cities.
- AWO (Arbeiterwohlfahrt): Major German welfare association providing refugee integration services including housing, language, and employment support. AWO is both a core implementation partner of ArrivalAid and a direct provider of overlapping services at national scale.
- Caritas Germany: Germany's largest Catholic welfare organization providing refugee integration services including counseling, language courses, and housing support. Listed as one of ArrivalAid's volunteer-recruitment partners but also a direct competitor for the same federal, EU, and foundation grants.
- Diakonie Deutschland: National federation of Protestant welfare organizations operating refugee integration programs (Migrationsberatung, language courses, asylum procedure support) across Germany. ArrivalAid partners with multiple regional Diakonie chapters (Düsseldorf, Köln, Bayern) that also deliver overlapping services.
Regional players
- Bellevue di Monaco: Munich-based housing and integration project for refugees offering accommodation, cultural activities, and integration support. Functions as an ArrivalAid implementation partner while delivering its own overlapping refugee programs locally.
- Willkommen in München: Munich-based welcome network supporting newly arrived refugees with housing, integration, and orientation. Listed as an ArrivalAid implementation partner in Munich but also delivers directly comparable integration services in the same city.
Direct peers
- Refugee Welcome / start with a friend: German community-led NGO pairing refugees with local volunteer mentors and friends. Closely mirrors ArrivalAid's volunteer mentor model (Ehrenamtliche Mentor*innen) and community-led integration philosophy.
- ProAsyl: Leading German refugee-rights organization offering asylum procedure counseling, legal aid, and advocacy — closely overlapping with ArrivalAid's BAMF hearing preparation program (Anhörungsbegleitung).
- UNO-Flüchtlingshilfe: German national partner of UNHCR supporting refugees with integration programs, emergency aid, and advocacy. Listed as a financial supporter of ArrivalAid and operates directly comparable refugee assistance programs in Germany.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks1 record
Key highlights6 records
Customer concentration
ArrivalAid gUG social profiles
Digital presenceArrivalAid gUG financial estimates
Financial estimateRevenue estimate
Valuation estimate
ArrivalAid gUG leadership team
Management profileNumber of profiles
Profiles3 records
ArrivalAid gUG funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ArrivalAid gUG M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ArrivalAid gUG
What does ArrivalAid gUG do?
ArrivalAid gUG delivers free, volunteer-led support programs to refugees and migrants across Germany at five locations. Its offerings span asylum hearing preparation, trauma help, health system navigation, disability consulting, German language courses (A1–B2), digital skills coaching, job mentoring, translation/interpretation, sports activities, and integration assistance. The organization also runs an Academy for training refugees and volunteers, and publishes ArrivalNews, a newspaper in simple German for language learners.
Is ArrivalAid gUG a public or private company?
ArrivalAid gUG is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was ArrivalAid gUG founded?
ArrivalAid gUG was founded in 2015. It employs 11 to 50 people.
Where is ArrivalAid gUG based?
ArrivalAid gUG is headquartered in Munich, Germany, in the Europe region.
How does ArrivalAid gUG make money?
Three revenue lines are on record. Donations are the primary driver. The others are project Funding / Grants and CSR Cooperation with Companies.
Who are ArrivalAid gUG's main competitors?
Broad incumbents on record are Deutsches Rotes Kreuz (German Red Cross), Malteser Hilfsdienst, AWO (Arbeiterwohlfahrt), Caritas Germany and Diakonie Deutschland. Regional players are Bellevue di Monaco and Willkommen in München. Direct peers are Refugee Welcome / start with a friend, ProAsyl and UNO-Flüchtlingshilfe.
Does ArrivalAid gUG have an API?
No public API is recorded for ArrivalAid gUG.
What industry is ArrivalAid gUG in?
ArrivalAid gUG's product category is Refugee & Migrant Integration Services. Its primary akta.pro industry code is BPADAHAI, Integration & Inclusion Services (Housing, Education, Employment), with a secondary code of BPAGAEAI, Refugee & Immigrant Support Services. Its NAICS code is 624 and its SIC code is 8090.