What Union Station Homeless Services does

Union Station Homeless Services (USHS) is a Pasadena, California-based 501(c)(3) nonprofit (EIN 95-3958741) founded in 1973 that operates the San Gabriel Valley's largest comprehensive response to homelessness. The organization delivers services through a four-pillar model: street Outreach, Interim Housing, Permanent Housing, and Community Integration, supporting both individuals and families experiencing homelessness across LA County — a region where the 2024 point-in-time count identified 75,312 unhoused individuals. USHS reports a 97% housing retention rate as its headline program outcome metric and maintains a GuideStar Platinum transparency designation.

USHS employs between 101 and 250 staff and is governed as a nonprofit corporation; it does not sell products or technology services. There is no disclosed software platform, proprietary technology, or AI/ML capability in the input data — service delivery is human-led case management, housing placement, and on-the-ground outreach. In 2025 the organization added an Eaton Fire Housing Assistance Program to serve households displaced by the January 2025 wildfire in the Altadena/Pasadena area, extending its vertical beyond chronic homelessness into disaster-displacement response.

USHS's revenue model is non-commercial and diversification-heavy across funder types: foundation grants (notably a $5 million Bezos Day 1 Families Fund award in December 2025 building on an earlier $5 million Bezos grant, plus Elevance Health Foundation support), corporate partnerships (Bigo Live Grateful Streams campaign in November 2025; goop kitchen), individual donations, event fundraising, and in-kind contributions. The organization does not disclose a single audited revenue figure; based on layered major-funder commitments, headcount scale, and the regional mid-size nonprofit benchmark, operating revenue most plausibly sits in the $10M–$25M annual band. Customer concentration risk is moderate, driven primarily by repeat reliance on the Bezos Day 1 Families Fund rather than by any paying-customer base.

Name

Union Station Homeless Services

Legal name

Union Station Homeless Services

Website

https://unionstationhs.org

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

101–250 employees

Short description

Union Station Homeless Services is a Pasadena-based 501(c)(3) nonprofit founded in 1973 that delivers outreach, interim housing, permanent housing, and community integration services to individuals and families experiencing homelessness across the San Gabriel Valley.

Ownership category

akta.pro rank

Product category

Homeless and Social Services

NAICS

Community Housing Services (62422), Temporary Shelters (624221), Emergency and Other Relief Services (624230), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

Keywords

• Homeless services
• Supportive housing
• Interim housing
• Community integration
• Food assistance

Headquarters

HQ city

Pasadena

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Foundation and Corporate Grants: Major grants from foundations such as the Bezos Day 1 Families Fund providing multi-year funding for housing placements and supportive services. Corporate grants support specific programs and initiatives.
2. Individual Donations: Direct donations from individuals through the website, Leadership Circle recurring giving program, and planned giving options. One-time and recurring contribution options available.
3. Campaign Partnerships: Partnership campaigns such as Bigo Live's Grateful Streams initiative that raises funds through livestreaming and creator-led content during specific months.
4. Event-Based Fundraising: Annual events including Brunch for the Station, Dinner in the Park, and corporate partnership dine-out events that generate donations and community engagement.
5. In-Kind Donations: Receipt of physical goods including food items (turkeys for Thanksgiving), household items, and other supplies donated by individuals and corporate partners.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Union Station Homeless Services provides free housing solutions and supportive services to individuals and families experiencing homelessness in Pasadena and the San Gabriel Valley. Its core offering is organized around four pillars: Outreach/Intake/Assessment, Interim Housing, Permanent Supportive Housing, and Community Integration. Wrap-around services include employment development, food assistance, life skills workshops, and specialized programs such as the Eaton Fire Housing Assistance Program.

Product overview

Union Station Homeless Services (USHS) offers a comprehensive homeless services platform organized around four core service pillars: Outreach/Intake/Assessment, Interim Housing, Permanent Supportive Housing, and Community Integration. The organization provides wrap-around supportive services including employment development, food assistance, and specialized programs like the Eaton Fire Housing Assistance Program and H.O.U.S.E. program. With a 97% housing retention success rate, USHS serves individuals and families experiencing homelessness in Pasadena and the San Gabriel Valley region. The organization's approach focuses on meeting people where they are and providing tailored continuum-of-care services.

Differentiator

Problem solved

Functional benefit

Products and services

• Outreach, Intake, and Assessment Initial engagement services that meet people experiencing homelessness where they are, providing assessment and connection to appropriate USHS programs. Available to individuals and families experiencing homelessness in the San Gabriel Valley.
• Interim Housing Temporary shelter and housing stabilization services for individuals and families experiencing homelessness, serving as a transitional step within the USHS continuum of care.
• Permanent Supportive Housing Long-term housing solutions with ongoing supportive services designed to help individuals maintain housing stability, achieving a 97% retention rate among program participants.
• Community Integration Services that help program participants rebuild their lives and connect to community resources to prevent returning to homelessness.
• Eaton Fire Housing Assistance Program Emergency housing assistance program for individuals and families affected by the Eaton Fire disaster in the Pasadena/Altadena area.
• H.O.U.S.E. Program Housing opportunity and support services program providing housing resources to community members in the San Gabriel Valley.
• Employment Development Services Job readiness workshops, life skills training, and career development support to help participants re-enter the workforce after experiencing homelessness.
• Food Assistance Program Thanksgiving meal drives, food box distribution, and community meal events addressing food insecurity in the San Gabriel Valley.

Quantifiable outcome

• 97% housing retention rate among program participants
• +2 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• Bigo LivecoreGTM or Marketing Partner · 1 November 2025Month-long Grateful Streams charity campaign partnership running November 1-27, 2025, to raise funds and support for homeless individuals through livestreaming and creator-led content. Partnership leverages Bigo Live's platform and creator community to amplify USHS fundraising efforts.
• goop kitchenminorGTM or Marketing PartnerDine Out at goop kitchen event partnership where a portion of sales supports Union Station Homeless Services. Part of ongoing corporate partnership program to engage the business community in supporting homeless services.
• Local Officials and Community SponsorscoreStrategic or Co-development PartnerPartnership with local officials and community sponsors supporting Thanksgiving meal distribution events. Notable contributions from personalities like David Lee Roth. Sponsors provide food items, funds, and volunteer support for large-scale meal distribution serving thousands of community members.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ascencia: Ascencia provides interim and permanent supportive housing along with case management for homeless individuals in Glendale and greater LA County. Closely comparable to USHS in service area, population served, and Housing First approach.
• Chrysalis: Chrysalis provides employment development, job training, and supportive services to homeless and low-income individuals in LA. Directly comparable to USHS's employment development and life skills programming for people rebuilding after homelessness.
• Union Rescue Mission: Union Rescue Mission is a major LA-based emergency services and transitional housing nonprofit serving homeless and impoverished individuals. Comparable in mission, scale, and reliance on donations and corporate partnerships.
• LA Family Housing: LA Family Housing is a major Los Angeles County nonprofit providing interim housing, permanent supportive housing, and homelessness prevention services. Directly comparable to USHS in mission, four-pillar service model, and target population of homeless individuals and families in LA County.
• PATH (People Assisting The Homeless): PATH provides interim housing, permanent supportive housing, and rapid re-housing across Southern California. Operates a similar Housing First continuum-of-care model serving homeless individuals, with comparable scale and funding sources to USHS.
• Shelter Partnership: Shelter Partnership is a Los Angeles nonprofit that supports the homeless services ecosystem through resource development, training, and program support. Comparable to USHS in serving the LA homeless services network, though operating more as an ecosystem convener than direct service provider.
• The Midnight Mission: The Midnight Mission is a long-standing downtown LA nonprofit offering emergency shelter, transitional housing, and recovery programs. Comparable to USHS in providing wrap-around services and food assistance to homeless populations.
• Skid Row Housing Trust: Skid Row Housing Trust develops and manages permanent supportive housing for chronically homeless individuals in downtown Los Angeles. Comparable to USHS in focus on long-term housing solutions with supportive services for vulnerable populations.
• Hope of the Valley: Hope of the Valley operates interim housing shelters, permanent supportive housing, and outreach programs across the San Fernando Valley and greater LA region. Closely comparable to USHS in service pillars and target demographics.

Regional players

• National Health Foundation: National Health Foundation operates recuperative care and supportive housing programs for homeless individuals exiting hospitals in Southern California. Comparable in target population and housing stability outcomes, but more clinically focused than USHS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ushsnews

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Union Station Homeless Services