arusha urban water supply sanitation authority

What arusha urban water supply sanitation authority does

Arusha Urban Water Supply and Sanitation Authority (AUWSA) is a government-owned autonomous water utility established in January 1998 under the Water Works Act CAP 272 amendment (Act No. 8 of 1997) and now operating under the Water Supply and Sanitation Act No. 12 of 2019. It is the sole mandated provider of water supply and sanitation services for Arusha City and extended service areas (Monduli, Usa River, Ngaramtoni, Longido) per Government Notices GN No. 490 of 2018 and GN No. 661 of 2019, regulated by the Energy and Water Utilities Regulatory Authority (EWURA) under GN 332 AUWSA.

AUWSA operates an integrated utility spanning source protection, treatment, and distribution. Water is produced from a diversified source mix — springs (46.3% of production from Olesha-Masama, Ngarendolu, Machare, and others), boreholes (30% across 32 boreholes), and rivers (23.7% from Nduruma, Mto Simba, Olgilai) — and treated with calcium hypochlorite before distribution through 843+ km of pipeline (32mm to 700mm diameter) using Cast Iron, Ductile Iron, PVC, and Polythene materials. Storage infrastructure includes 34,919.5 m3 of reservoir capacity, 28 break-pressure tanks, 381 water kiosks, and 59 standpipes. Daily production averages 50,000-65,000 m3/day across dry and rainy seasons against demand of 121,459 m3/day (2020). The sanitation arm operates 61.20 km of sewer network with 699 manholes and a 22,000 m3/day wastewater treatment capacity (upgraded from 3,414 m3/day) through a five-pond Waste Stabilization Pond system delivered under the ASUWSDP Project.

Revenue is generated through EWURA-regulated usage-based water supply charges, sewage collection charges, one-time new connection fees, and reconnection fees. Service delivery is managed through ten zonal offices (Lemara, Moivo, Ngaramtoni, Safari City, Moshono, Merelani, Monduli, Muriet, Longido, Usa River) plus digital channels including USSD (*152*00#), the GePG government payment gateway, and a customer e-services portal. The authority is governed by a ten-member Board of Directors (30% female representation) appointed by the Minister of Water, with day-to-day operations led by Managing Director Eng. Iddy Yazidi Msuya (appointed June 2026) and a senior management team covering water supply, procurement, HR, customer service, finance, legal, ICT, internal audit, and planning/M&E. A TZS 520 billion multi-year capex programme is currently in execution to expand Arusha City coverage from approximately 325,000 to 600,000 residents and serve ~1,009,548 citizens across Arumeru, Hai, and Simanjiro districts.

Name

arusha urban water supply sanitation authority

Legal name

Mamlaka ya Majisafi na Usafi wa Mazingira Arusha

Website

https://auwsa.go.tz

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

AUWSA is the government-mandated autonomous water utility for Arusha City and surrounding districts in Tanzania, providing regulated water supply, sewerage collection, and wastewater treatment services to approximately one million residents through an integrated pipeline and treatment network.

Ownership category

akta.pro rank

Product category

Water and Sanitation Utility Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132), Sewage Treatment Facilities (221320)

SIC

Water Supply (4941), Sanitary Services (4950), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industries

Water Quality Monitoring, Compliance & Reporting (Sampling, Lab, Regulatory) (EUANAAAG), Water & Wastewater Compliance (NPDES/Stormwater, Pretreatment, Drinking Water/SDWA) (EUAHABAB)

Keywords

• Water supply services
• Sanitation services
• Wastewater treatment
• Sewerage management
• Municipal water utility

Headquarters

HQ city

Arusha

HQ country

Tanzania

HQ region

Africa

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Supply Chain, Technology or R&D

Revenue model

1. Water Supply Charges: AUWSA collects revenue from customers for water consumed, based on tariff rates regulated by EWURA under GN 332 AUWSA
2. Sewage Collection Charges: Revenue collected from customers for sewage collected and disposed by the Authority
3. New Connection Fees: Customers pay for cost estimates of new water connections, including materials and installation performed by AUWSA
4. Reconnection Fees: Fees charged for reconnection of previously disconnected water services

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

AUWSA is a government-mandated water utility that provides potable water supply and sanitation services to residents of Arusha City and extended areas (Monduli, Usa River, Ngaramtoni, Longido). The authority sources water from springs (46.3%), boreholes (30%), and rivers (23.7%), distributes it through an 843+ km pipeline network, and operates wastewater treatment via waste stabilization ponds with 22,000 m3/day capacity. Revenue is collected through regulated tariffs (GN 332 AUWSA) covering water consumption, sewage disposal, new connections, and reconnections.

Product overview

AUWSA operates as a public utility authority providing essential water and sanitation services to Arusha City and surrounding areas. The organization offers a unified service portfolio centered on water supply (sourced from springs, boreholes, and rivers), sewerage collection and treatment, and associated customer services. Key offerings include the Water Supply Service for clean water distribution, Sanitation and Sewerage Services for wastewater management, Bill Payment Services for water billing via GePG and USSD, New Water Connection Service for customer onboarding, Water Bowsers Service for areas with limited coverage, Customer Complaints Handling for service quality management, and Water Tariffs for regulated pricing. The services work together as an integrated utility operation managed through zonal offices across the service area.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Supply Service Provides clean, portable water supply to Arusha City and surrounding areas including Monduli, USA River, Ngaramtoni and Longido towns. Water is sourced from springs (46.3%), boreholes (30%), and rivers (23.7%).
• Sanitation and Sewerage Services Sewer network management and wastewater treatment through waste stabilization ponds. The sewer network spans 61.20 km with 699 manholes, and treatment capacity was increased to 22,000 m3/day through ASUWSDP Project.
• New Water Connection Service Application and installation service for new residential and institutional water connections. Process includes application form, required attachments, survey, cost estimation, payment via government control number, and connection implementation.
• Water Bowsers Service Emergency water supply service using water bowsers with capacity of up to 10,000 litres, targeting areas with limited piped water coverage to improve service availability.
• Bill Payment Services Water bill inquiry and payment services via USSD code (*152*00#), GePG application, and customer service centers. Customers can check outstanding balances and make payments through these channels.
• Customer Complaints Handling Complaints and feedback management service available through zonal offices, email, toll-free customer service line, and WhatsApp. Complaints are resolved within 5 working days.
• Water Tariffs Water pricing and tariff schedules regulated by EWURA, published under GN 332 AUWSA. Tariffs vary by customer category and consumption levels.

Quantifiable outcome

• Network coverage increased from 44% (2017) to 57% (2020)
• +3 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Partnerships

Eight partnerships are on record, tiered core, supporting and minor.

• VEI (Vitens Evangelical Institutions / Dutch Water Authorities)coreStrategic or Co-development Partner · 1 January 2026AUWSA in partnership with Dutch water authorities (VEI) is implementing water improvement projects including the Baraa, Moivaro, Moshono, and Shangarai area water project at 37% completion. VEI provides technical cooperation and funding support for water service improvements targeting low-income households.
• EWURA (Energy and Water Utilities Regulatory Authority)coreOthersEWURA is the autonomous multi-sectoral regulatory authority established under EWURA Act Cap 414-2006 responsible for technical and economic regulation of water services in Tanzania. EWURA conducts tariff review, licensing, performance monitoring, and quality standards regulation for AUWSA.
• e-Government Authority (Mamlaka ya Serikali Mtandao)supportingTechnology or Integratione-Government Authority designed, developed and maintains the AUWSA website. Provides digital government services support including e-service infrastructure and systems.
• Pangani Water Basin (PWB)minorOthersPangani Water Basin authority mentioned as related organization in water sector coordination.
• RUWASA (Rural Water Supply and Sanitation Authority)minorOthersRelated government organization under Ministry of Water responsible for rural water supply and sanitation. Listed as related link and stakeholder in water sector meetings.
• Zongii Construction LimitedcoreImplementation/ SI/ Consulting PartnerContractor executing major water projects including Mlangarini water project (65km pipeline, TZS 3.6 billion) and Sinya-Namanga water project (TZS 13.5 billion). The company is responsible for pipe installation and tank construction.
• TARURA (Tanzania Rural and Urban Roads Agency)supportingImplementation/ SI/ Consulting PartnerTARURA works with AUWSA on infrastructure coordination, particularly for road construction projects that require water pipe relocation such as the AFCON stadium access road project.
• Ministry of Water (Wizara ya Maji)coreOthersParent ministry responsible for water sector policy, board member appointments, and oversight of AUWSA operations. Minister appoints Managing Director on Board recommendation and appoints Board members.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Moshi Urban Water Supply and Sanitation Authority (MUWSA): Regional urban water utility in the Kilimanjaro region operating under the same Tanzanian regulatory framework (EWURA). One of AUWSA's Director of Customer Service previously served as Tender Board Chairman at MUWSA, confirming direct institutional parallels.
• Dodoma Urban Water Supply and Sanitation Authority (DUWASA): Urban water utility serving Tanzania's capital city, also established under the Water Supply and Sanitation Act and regulated by EWURA. Comparable mandate, service portfolio, and regulatory exposure to AUWSA.
• Dar es Salaam Water and Sewerage Authority (DAWASA): Tanzania's largest urban water utility, also established under the Water Supply and Sanitation Act, providing water and sewerage services to Dar es Salaam. Direct functional and regulatory peer operating the same model in a different Tanzanian city.
• Mwanza Urban Water Supply and Sanitation Authority (MWAUWASA): Urban water utility serving Mwanza, the second-largest Tanzanian city. Operates under the same statutory framework with similar water supply and sewerage service mandate, making it a directly comparable peer.

Regional players

• Athi Water Works Development Agency: Kenyan state corporation responsible for water infrastructure development in the Athi River basin, serving Nairobi and surrounding counties. Comparable mandate in water supply infrastructure planning and development in East Africa.
• Lusaka Water Supply and Sanitation Company (LWSC): Zambian state-owned utility providing water supply and sanitation services to Lusaka. Comparable urban water utility operating under a similar regulatory and concession model in Sub-Saharan Africa.
• National Water and Sewerage Corporation (NWSC Uganda): Ugandan government-owned water and sewerage utility operating urban water supply across multiple cities under a comparable statutory framework. Functions as a strong regional benchmark for utility performance in East Africa.
• Rural Water Supply and Sanitation Authority (RUWASA): Tanzanian government authority responsible for rural water supply under the Ministry of Water. AUWSA's website explicitly lists RUWASA as a key stakeholder; they serve complementary rather than overlapping geographies within Tanzania.

Broad incumbents

• Veolia Environnement: Global water and wastewater services operator with extensive African utility concessions. Represents the broad incumbent benchmark for utility-scale water operations that AUWSA's regulated model parallels.
• SUEZ Group: International water and waste management services provider operating concessions globally, including in Africa. Comparable broad water utility operator with multi-jurisdictional service delivery model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/arusha-urban-water-supply-sanitation-authority

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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