London Hydro
London Hydro Inc. is a regulated Local Distribution Company wholly owned by the City of London, Ontario, distributing electricity to 160,000+ residential, commercial, and industrial customers and providing integrated water billing services under OEB regulation.
- Company typePrivate
- Founded2000
- HeadquartersLondon, Canada
- Headcount251–500
- GTM typeB2B
- OfferingServices
What London Hydro does
London Hydro Inc. is a regulated Local Distribution Company (LDC) that distributes electricity to more than 160,000 residential, commercial, and industrial customers within the City of London, Ontario. Incorporated on April 26, 2000 under the Business Corporations Act (Ontario) pursuant to Section 142 of the Electricity Act, the utility is wholly owned by the City of London and operates under a license from the Ontario Energy Board (OEB), which sets and approves its electricity distribution rates. Beyond electricity distribution, London Hydro reads water meters and bills customers for water, wastewater, and stormwater services on behalf of the City, producing an integrated utility bill. The company also facilitates distributed energy resource interconnections (net metering, load displacement, backup generation) and administers electric-vehicle charging rate programs in line with OEB frameworks.
The technology stack is centered on a regulated smart distribution network supported by smart metering infrastructure connected through the Independent Electricity System Operator (IESO). Customer-facing technology is anchored by the MyLondonHydro web portal and mobile app (formerly 'Trickl'), supported by specialized modules: the Builder's Portal for construction developers, the Property Management Portal for landlords, the Interval Data Centre for commercial/industrial energy analytics, and the MyWater portal for consumption tracking. Payment processing is integrated with Paymentus Corporation and a broad roster of Canadian banks and credit unions. Procurement is dominated by Canadian suppliers (99.83% of $15.8M in annual goods), with less than 1% sourced from US Tier 1 manufacturers. Total assets stood at CAD $472M as of 2024, with capital expenditures of CAD $50M (11.8% of assets) in the same year.
London Hydro's business model is a regulated rate-of-return utility: revenue is earned primarily through OEB-approved distribution rates charged on a usage-and-demand basis, with additional subscription-like revenue from water billing services rendered on behalf of the municipality. Residential customers choose among Time-of-Use, Tiered, and Ultra-Low Overnight pricing plans; commercial customers are segmented by demand class (General Service <50 kW, >50 kW, Large User) with separate rate structures. Customer acquisition is driven by geography rather than active sales, and churn is effectively zero within the licensed territory. Revenue for 2024 was approximately CAD $84.23M, and the company employs approximately 302 people.
London Hydro firmographics
Firmographics- Name
- London Hydro
- Legal name
- London Hydro Inc.
- Website
- https://londonhydro.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- London Hydro Inc. is a regulated Local Distribution Company wholly owned by the City of London, Ontario, distributing electricity to 160,000+ residential, commercial, and industrial customers and providing integrated water billing services under OEB regulation.
- Ownership category
- akta.pro rank
Where London Hydro is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
London Hydro business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Infrastructure, Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales
Revenue model
- Electricity Distribution: London Hydro's primary revenue stream is electricity distribution fees charged to customers within its regulated service territory in the City of London, Ontario. Revenue is approximately $84.23M per year (2024 figures). Rates are regulated and approved by the Ontario Energy Board (OEB). The utility imports less than 1% of goods (approximately $26,000 of $15.8M total goods purchased annually).
- Water Billing Services: London Hydro reads water meters and bills customers for water usage on behalf of the City of London. Monthly water readings are taken and included on London Hydro bills alongside electricity charges. Stormwater charges and wastewater rates are also billed through London Hydro.
- Regulatory Rate Adjustments: London Hydro applies to the Ontario Energy Board to adjust electricity distribution rates. Rate hearings determine approved revenue requirements, with the company required to submit evidence and justification for rate changes.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Residential Time-of-Use (TOU) rates |
| Usage-based | Monthly | Residential Tiered pricing rates |
| Usage-based | Monthly | Residential Ultra-Low Overnight (ULO) rates |
| Usage-based | Monthly | Commercial electricity rates (General Service <50 kW) |
| Usage-based | Monthly | General Service >50 kW (Interval Meter) |
| Usage-based | Monthly | Large User rates |
| Unit Pricing | Monthly | Water volumetric rates (Jan 1, 2026) |
| Subscription | Monthly | Water connection charges by meter size (Jan 1, 2026) |
| Usage-based | Monthly | Electric Vehicle Charging (EVC) Rate |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels6 records
London Hydro product offering
Product offeringCore offering
London Hydro is a regulated Local Distribution Company that distributes electricity to residential, commercial, and industrial customers across the City of London, Ontario, with rates approved by the Ontario Energy Board. It also reads water meters and bills for water, wastewater, and stormwater charges on behalf of the City of London, providing integrated utility billing. Additional offerings include net metering, load displacement, backup generation interconnection, and EV charging rate programs.
Product overview
London Hydro operates as a Local Distribution Company providing electricity distribution and water services to the City of London, Ontario. The product portfolio centers on MyLondonHydro, a unified customer portal (web and mobile app) that integrates all customer-facing services including account management, billing, payments, and usage tracking. Supporting the core portal are specialized modules: the Builder's Portal for construction site management, Property Management Portal for landlords, and Interval Data Centre for commercial energy analytics. Service offerings include Net Metering and Load Displacement for renewable energy generation, Electric Vehicle Charging rate programs, Backup Generation services, and Water/Wastewater billing. Customer assistance is provided through OESP and LEAP programs. Payment options are integrated with major Canadian financial institutions and the Aeroplan rewards program.
Differentiator
Problem solved
Functional benefit
Products and services
- MyLondonHydro Online Portal
- London Hydro Mobile App
- Real-Time Outage Map
- Net Metering Service
- Load Displacement Generation Service
- Backup Generation Service
- Electric Vehicle Charging (EVC) Rate
- Water and Wastewater Billing Service
- Business Customer Hub
Quantifiable outcome
- Serving over 160,000 customers as the sole electricity distribution provider for the City of London, Ontario
- +3 more outcomes
Companies that use London Hydro
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles6 records
London Hydro technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
Feature8 records
London Hydro partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered minor and core.
- Federation of Canadian Municipalities (Green Municipal Fund)minorThe City of London (London Hydro's sole shareholder) is considering entering a funding agreement with the Federation of Canadian Municipalities for a grant of up to $200,000 from the Green Municipal Fund. This would fund energy audits and feasibility studies on municipal buildings along Wellington Road, exploring a micro-scale district energy system to reduce greenhouse gas emissions by at least 80% over 20 years.
- GridSmartCity CooperativecoreInnPower joined the GridSmartCity Cooperative along with London Hydro and Stratford's Festival Hydro on January 7, 2026, bringing the cooperative's network membership to 21 local distribution companies. The partnership is framed as a move to drive innovation and manage costs across the distribution network. London Hydro participates as a member alongside other Ontario local distribution companies.
- Ontario Energy Board (OEB)coreLondon Hydro is regulated by the Ontario Energy Board, which approves electricity distribution rates. Rate adjustments require OEB approval following hearings. The OEB also establishes province-wide rate options such as the Electric Vehicle Charging Rate.
- Electrical Safety Authority (ESA)coreAll London Hydro customer generation systems (net metering, load displacement) must be inspected and approved by the ESA to guarantee correct grid connection. ESA electrical permits are required for generation installations, and ESA inspection is required for backup generator installations. London Hydro collaborates with ESA on the interconnection approval process.
- AeroplanminorLondon Hydro offers Aeroplan rewards to paperless billing customers: 100 points for enrolling and 5 points per electronic invoice. This incentivizes paperless adoption and customer loyalty through the Aeroplan loyalty program.
- Ontario Electricity Support Program (OESP)coreOESP is a provincial program that provides a monthly credit on electricity bills for qualifying low-income households. London Hydro administers OESP credits applied directly to customer bills and promotes the program to expand access among Londoners. An award-winning approach to helping customers access this program has been recognized.
- Independent Electricity System Operator (IESO)coreLondon Hydro's smart meters connect through the IESO Smart Metering Entity. The IESO oversees Ontario's electricity market and system operations, and London Hydro participates in provincial electricity markets and demand response programs through IESO infrastructure.
- City of LondoncoreLondon Hydro is a wholly owned subsidiary of the City of London, Ontario, incorporated on April 26, 2000 under the Business Corporations Act (Ontario) pursuant to Section 142 of the Electricity Act. The City of London is London Hydro's sole shareholder. London Hydro also provides water billing services on behalf of the City.
Scale indicators7 records
Recent moves6 records
Expansion highlights4 records
London Hydro competitors and assessment
Company assessmentDirect peers
- Toronto Hydro: Toronto Hydro is the largest Ontario Local Distribution Company, serving approximately 785,000 customers in the City of Toronto under OEB regulation. Operates the same regulated municipal LDC model as London Hydro, with substantially greater scale.
- Hydro Ottawa: Hydro Ottawa is a regulated Ontario Local Distribution Company serving Ottawa's roughly 360,000 customers with comparable OEB rate-regulated electricity distribution. Operates a similar municipal-utility model with comparable revenue scale, making it one of the closest direct comparables to London Hydro.
- Oakville Hydro: Oakville Hydro is a smaller Ontario Local Distribution Company serving the Town of Oakville under OEB regulation. Operates the same regulated municipal electricity distribution model as London Hydro at a smaller scale.
- Milton Hydro: Milton Hydro is a small Ontario Local Distribution Company serving the Town of Milton under OEB regulation. Operates an equivalent regulated municipal electricity distribution model to London Hydro at a smaller customer scale.
- Festival Hydro: Festival Hydro is a small Ontario Local Distribution Company serving Stratford and surrounding municipalities. Co-participant with London Hydro in the GridSmartCity Cooperative (January 2022), and operates under the same OEB-regulated LDC model.
- Elexicon Energy: Elexicon Energy is an Ontario Local Distribution Company serving Durham Region with comparable OEB-regulated operations. Operates a similar mid-size LDC business model to London Hydro, distributing electricity to residential, commercial, and industrial customers.
- Alectra Utilities: Alectra Utilities is one of the largest Ontario Local Distribution Companies, formed from the merger of PowerStream, Enersource, and Horizon Utilities. It serves over a million customers across multiple Greater Toronto and Hamilton-area municipalities under the same OEB-regulated LDC model as London Hydro.
- EnWin Utilities: EnWin Utilities is a mid-sized Ontario LDC serving the City of Windsor and surrounding areas under OEB regulation. Operates a comparable regulated electricity distribution model with similar customer count scale to London Hydro.
- Burlington Hydro: Burlington Hydro is a smaller Ontario Local Distribution Company serving the City of Burlington under OEB regulation. Uses a similar regulated LDC business model to London Hydro at smaller scale.
- Newmarket-Tay Power Distribution: Newmarket-Tay Power Distribution is a small Ontario Local Distribution Company serving the Towns of Newmarket and Tay under OEB regulation. Operates a comparable regulated electricity distribution model at smaller scale than London Hydro.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key highlights6 records
Customer concentration
London Hydro social profiles
Digital presenceLondon Hydro compliance and trust
Trust signalCompliance1 record
London Hydro financial estimates
Financial estimateRevenue estimate
Valuation estimate
London Hydro leadership team
Management profileNumber of profiles
Profiles8 records
London Hydro funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
London Hydro M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about London Hydro
What does London Hydro do?
London Hydro is a regulated Local Distribution Company that distributes electricity to residential, commercial, and industrial customers across the City of London, Ontario, with rates approved by the Ontario Energy Board. It also reads water meters and bills for water, wastewater, and stormwater charges on behalf of the City of London, providing integrated utility billing. Additional offerings include net metering, load displacement, backup generation interconnection, and EV charging rate programs.
Is London Hydro a public or private company?
London Hydro is a private company. It is classified as state government owned and is currently operating.
When was London Hydro founded?
London Hydro was founded in 2000. It employs 251 to 500 people.
Where is London Hydro based?
London Hydro is headquartered in London, Canada, in the North America region.
How does London Hydro make money?
Three revenue lines are on record. Electricity Distribution is the primary driver. The others are water Billing Services and regulatory Rate Adjustments.
Who are London Hydro's main competitors?
Direct peers on record are Toronto Hydro, Hydro Ottawa, Oakville Hydro, Milton Hydro, Festival Hydro, Elexicon Energy, Alectra Utilities, EnWin Utilities, Burlington Hydro and Newmarket-Tay Power Distribution.
Does London Hydro have an API?
No public API is recorded for London Hydro.