Avec Nos Proches
Avec Nos Proches is a French non-profit association founded in 2012 that provides free emotional support and listening services to family caregivers of people affected by illness, disability, or age, primarily through a national telephone helpline staffed by trained volunteer listeners, complemented by phone workshops, written support, and caregiver self-management tools.
- Company typePrivate
- Founded2012
- HeadquartersParis, France
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Avec Nos Proches does
Avec Nos Proches is a French non-profit association (loi 1901, recognized as 'intérêt général') founded in 2012 and headquartered in Paris at 2bis rue Dupont de l'Eure, 75020. It provides free emotional support, listening, and guidance to family caregivers (proches aidants) of individuals affected by illness, disability, or age-related issues in France. The core service is a national telephone listening line (01 84 72 94 72) staffed by trained volunteer listeners (bénévoles écoutants), available 7 days a week from 8h to 22h. The association reports outcome metrics including 79% of callers feeling better understood and 80% of accompanied caregivers discovering previously unconsidered solutions. Its product surface extends beyond the helpline to include phone-based group workshops (Ateliers Connect'Aidants), written support, occasional psychological support by phone, and a set of caregiver self-management tools (Mon Journal Santé d'Aidant, Mon Agenda de Proche Aidant, the 'Être aidant, et après ?' carnet and livre blanc). A registered trademark, La Fresque de l'Aidance®, supports an interactive awareness-workshop format.
The association's intellectual and methodological assets include the proprietary Parcours Type de l'Aidant six-stage caregiver journey framework (developed from 71 caregiver testimonies and 851 interviews), the 2022 and 2024 Barometers of Former Caregivers, and Qualiopi certification for training activities (granted April 28, 2025). It operates a national partner network, Union Allô Aidants (launched September 18, 2025), through which external organizations adopt its listening-line methodology, tools, and volunteer training. Core institutional partners include AG2R La Mondiale, CNAV, Klesia, émiCité, Université de Bordeaux, and France Bleu.
The business model is donation-dependent. Services are free to end-users; funding comes from individual donations (eligible for a 66% tax deduction up to 20% of taxable income) and institutional partnership grants supporting specific studies and programs. No revenue, headcount, or commercial pricing is disclosed. Recent strategic moves include Qualiopi certification (enabling paid formation programs), the Union Allô Aidants network buildout (franchising methodology to partner organizations), addition of addiction-vertical caregiver resources, and a governance evolution announced September 11, 2025. The association maintains a presence across web, social media, radio (France Bleu), and webinars, and is led by a Conseil d'Administration with Maxime Samdja serving as Directeur de la publication.
Avec Nos Proches firmographics
Firmographics- Name
- Avec Nos Proches
- Legal name
- Avec Nos Proches
- Website
- https://avecnosproches.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Avec Nos Proches is a French non-profit association founded in 2012 that provides free emotional support and listening services to family caregivers of people affected by illness, disability, or age, primarily through a national telephone helpline staffed by trained volunteer listeners, complemented by phone workshops, written support, and caregiver self-management tools.
- Ownership category
- akta.pro rank
Avec Nos Proches industry classification
Industry- Product category
- Caregiver Support Services
- NAICS
- Other Individual and Family Services (62419), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical) (HSABAAAG)
Keywords
Where Avec Nos Proches is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Avec Nos Proches business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Donations: Primary funding source. Association receives donations from individuals and organizations. As a loi 1901 association recognized as 'intérêt général', donations qualify for 66% tax deduction up to 20% of taxable income.
- Partnership funding: Financial support from institutional partners and foundations for specific projects and studies, including AG2R La Mondiale, CNAV, Klesia, and others.
Go-to-market motion1 record
Distribution channels6 records
Marketing channels8 records
Avec Nos Proches product offering
Product offeringCore offering
Avec Nos Proches is a French non-profit association (loi 1901) that provides free, anonymous, confidential emotional listening support to family caregivers (proches aidants) of people affected by illness, disability, or age-related issues. The core service is a national telephone helpline (01 84 72 94 72) staffed by trained volunteer listeners, available 7 days a week from 8h to 22h. This is complemented by phone-based peer support workshops, written support, psychological counseling, and practical tools such as caregiver journals and calendars.
Product overview
Avec Nos Proches operates as a non-profit association (loi 1901) providing a comprehensive ecosystem of support services for caregivers (proches aidants) of individuals affected by illness, disability, or age-related challenges. The core offering centers on a national telephone listening line (7j/7, 8h-22h) staffed by trained volunteer listeners. This is complemented by peer-support phone workshops (Connect'Aidants), written support services, psychological support from a psychologist, and practical tools including the Mon Journal Santé d'Aidant (caregiver health journal) and Mon Agenda de Proche Aidant (caregiver calendar). The organization also developed the La Fresque de l'Aidance® workshop format for awareness training and manages Union Allô Aidants, a national network enabling other organizations to create or strengthen caregiver listening services using its proven methodology. Additionally, the association produces research publications including the '100 voix pour 1 voie' study identifying the typical caregiver journey in six stages, barometers on former caregivers, and white papers on caregiving transitions.
Differentiator
Problem solved
Functional benefit
Products and services
- Ligne d'écoute nationale (National Listening Line) A free, anonymous national telephone helpline staffed by trained volunteer listeners, available 7 days a week from 8h to 22h, providing emotional support and guidance to caregivers.
- Ateliers par téléphone (Phone Workshops) Collective phone-based workshops allowing caregivers to exchange experiences with peers without needing to travel or arrange care for their loved one.
- Soutien par écrit (Written Support) Written support services allowing caregivers to communicate their concerns and receive guidance through written exchanges.
- Ateliers Connect'Aidants Peer-support workshops where caregivers can share experiences and gain understanding, with reported outcome that 81% of participants better understand their needs and relationship with their loved one.
- Accompagnement psychologique de second niveau Free, occasional psychological support by phone provided by a psychologist, offering caregivers a space for reflection and personalized guidance.
- Union Allô Aidants A national network allowing organizations to create or strengthen listening lines for caregivers using Avec Nos Proches' methodology, tools, training, and support for volunteer listeners.
- Formation Programs (Qualiopi-certified training) Qualiopi-certified training programs for organizations, healthcare professionals, and companies on caregiver support and collective listening methods.
- Soutien aux aidants d'une personne concernée par une addiction Specialized support services and free awareness materials (posters, flyers) to help caregivers of people struggling with addiction.
- Mon Journal Santé d'Aidant (Caregiver Health Journal) A dedicated journal tool to help caregivers track and manage their own health and well-being alongside their caregiving responsibilities.
- Mon Agenda de Proche Aidant (Caregiver Calendar) A planning and organization tool specifically designed to help caregivers manage appointments, tasks, and responsibilities.
- La Fresque de l'Aidance® An interactive workshop format designed to raise awareness and train participants about the caregiver experience through collaborative exercises.
Companies that use Avec Nos Proches
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles4 records
Avec Nos Proches technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Avec Nos Proches partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- émiCitécoreResearch bureau that collaborated on the '100 voix pour 1 voie' study and the Barometer of Former Caregivers, providing methodological expertise and data analysis.
- Union Allô Aidants networkcoreNational network of listening services for caregivers. Structures wanting to develop or strengthen listening solutions can join to receive methodology, tools, training, and support for volunteer listeners.
- Université de BordeauxminorAcademic partner for the 2019 national survey on healthcare professional training regarding caregiver support.
Scale indicators10 records
Recent moves7 records
Expansion highlights5 records
Avec Nos Proches competitors and assessment
Company assessmentBroad incumbents
- Croix-Rouge française: Major French social services organization operating listening services, home support, and crisis lines — a broad incumbent with overlapping caregiving-adjacent capabilities.
- France Alzheimer: Larger, well-established national association supporting families affected by Alzheimer's — overlapping on caregiver listening lines and training, with significantly broader disease-specific scope.
- UNA (Union Nationale de l'Aide aux familles): Federation of home-help and family-support associations in France, providing adjacent in-home care services and training across the caregiver support ecosystem.
- ADMR (Aide à Domicile en Milieu Rural): Large French network of home-help associations delivering personal and family services across rural France — adjacent population and operating model.
Others
- Carers UK: UK national charity supporting unpaid family caregivers — a thematically comparable international benchmark for caregiver advocacy, information, and peer support.
Direct peers
- Association Française des Aidants: The leading French national association supporting family caregivers, with a directly comparable mission of listening, training, and advocacy for proches aidants in France.
- La Maison des Aidants: French caregiver support organization providing workshops, listening, and resources for proches aidants — closely comparable in offering and target audience.
- La Compagnie des Aidants: French caregiver support organization offering peer-support cafés, training, and resources — directly aligned with Avec Nos Proches' caregiver community model.
- Collectif Je t'Aide: French collective of associations supporting caregivers, coordinating awareness campaigns and resources aimed at the same proches aidants population.
Emerging players
- Baluchon France: Specialized French organization offering respite care for caregivers of people with Alzheimer's — narrower use case but overlapping caregiver-support mission.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Avec Nos Proches social profiles
Digital presenceAvec Nos Proches compliance and trust
Trust signalCompliance1 record
Avec Nos Proches financial estimates
Financial estimateRevenue estimate
Valuation estimate
Avec Nos Proches leadership team
Management profileNumber of profiles
Profiles1 record
Avec Nos Proches funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Avec Nos Proches M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Avec Nos Proches
What does Avec Nos Proches do?
Avec Nos Proches is a French non-profit association (loi 1901) that provides free, anonymous, confidential emotional listening support to family caregivers (proches aidants) of people affected by illness, disability, or age-related issues. The core service is a national telephone helpline (01 84 72 94 72) staffed by trained volunteer listeners, available 7 days a week from 8h to 22h. This is complemented by phone-based peer support workshops, written support, psychological counseling, and practical tools such as caregiver journals and calendars.
Is Avec Nos Proches a public or private company?
Avec Nos Proches is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Avec Nos Proches founded?
Avec Nos Proches was founded in 2012. It employs 11 to 50 people.
Where is Avec Nos Proches based?
Avec Nos Proches is headquartered in Paris, France, in the Europe region.
How does Avec Nos Proches make money?
Two revenue lines are on record. Donations are the primary driver. The others are partnership funding.
Who are Avec Nos Proches's main competitors?
Broad incumbents on record are Croix-Rouge française, France Alzheimer, UNA (Union Nationale de l'Aide aux familles) and ADMR (Aide à Domicile en Milieu Rural). Carers UK is listed as an others. Direct peers are Association Française des Aidants, La Maison des Aidants, La Compagnie des Aidants and Collectif Je t'Aide. Baluchon France is listed as an emerging player.
Does Avec Nos Proches have an API?
No public API is recorded for Avec Nos Proches.
What industry is Avec Nos Proches in?
Avec Nos Proches's product category is Caregiver Support Services. Its primary akta.pro industry code is HSABAAAG, Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical). Its NAICS code is 62419 and its SIC code is 8300.