Bērnu aizsardzības centrs/Child Protection Centre Republic of Latvia

What Bērnu aizsardzības centrs/Child Protection Centre Republic of Latvia does

Bērnu aizsardzības centrs (Child Protection Centre) is a Latvian direct administration institution under the Ministry of Welfare, established in 2005 and substantially restructured in January 2024 from its prior identity as the State Inspectorate for Protection of Children's Rights. It is the single state body in Latvia responsible for supervising compliance with child protection legislation, providing methodological support to municipal orphan's courts, and delivering direct services to children, parents, and child protection professionals. The institution operates through a headquarters in Riga (Ventspils iela 53), regional offices in Rēzekne and Daugavpils, and a dedicated Analytics Unit, with a staff of approximately 111 employees organised across 15+ departments and units.

The Centre's core service portfolio centres on the Trust Line 116111 — a 24/7 free helpline available via phone, chat, e-consultation, and a dedicated mobile app (Uzticības tālrunis) including Latvian Sign Language access for hearing-impaired children — and the Barnahus/Barnahouse interinstitutional cooperation programme for child victims of violence and abuse. Additional offerings include e-consultations, out-of-family care support centres, an interactive education game ('Hei, mosties!'), and training programmes for school staff and specialists (notably a 2025–2027 ESF-funded partnership with Ernst & Young Baltic targeting 100+ schools). The technology platform is a Drupal-based government website (Tīmekļvietņu vienotā platforma) with standard accessibility features (screen reader support, font magnification, contrast modes) and Google Analytics.

The business model is effectively that of a publicly funded agency: the institution is financed through annual state budget allocations under the Ministry of Welfare's supervision, supplemented by EU co-funded projects (ESF) and a small paid-services price list. Core services are provided free of charge to the public. The go-to-market is direct-to-public via the helpline, app, website, regional offices, and outreach through schools, orphan's courts, and social workers.

Name

Bērnu aizsardzības centrs/Child Protection Centre Republic of Latvia

Legal name

Bērnu aizsardzības centrs

Website

https://bac.gov.lv

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

The Child Protection Centre of Latvia is a state institution under the Ministry of Welfare that supervises child rights compliance, provides methodological support to orphan's courts, and delivers direct services — including the 24/7 Trust Line 116111, Barnahus interinstitutional programme, and e-consultations — to children, parents, and child protection professionals nationwide.

Ownership category

akta.pro rank

Product category

Government Child Welfare Services

NAICS

Child and Youth Services (624110), Individual and Family Services (6241), Social Assistance (624)

SIC

Services-Social Services (8300)

akta.pro industry

PRIMARYBPADAGAG

Child Rights & Protection

Business & Public Services/International Organizations & Development/Human Rights, Democracy & Governance

SECONDARYBPAGABAG

Child Protection & Child Rights

Business & Public Services/Nonprofit, NGO & Social Services/International Development & Poverty Alleviation

SECONDARYBPAGAEAE

Child Welfare, Foster Care & Adoption Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

Keywords

• Child protection services
• Government welfare institution
• Helpline crisis support
• Family support programs
• Social services coordination

Headquarters

HQ city

Riga

HQ country

Latvia

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Others

Revenue model

1. Government Budget Allocation: The institution is funded through the State Budget as a direct administration institution under the Ministry of Welfare. Core operations are financed through annual government allocations.
2. EU Funded Projects: The institution implements EU co-funded projects including ESF projects for professional qualification enhancement and child protection system improvements.
3. Paid Services: The Centre collects fees for paid services in accordance with the approved price list of paid services, as specified in its regulations.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

The Child Protection Centre Republic of Latvia (Bērnu aizsardzības centrs) is a government direct administration institution under the Minister of Welfare that provides child protection services including the 24/7 Children and Teenagers Trust Line 116111 (phone, chat, mobile app), the Barnahus interinstitutional programme for child victims of violence and abuse, e-consultations, out-of-family care support centers, methodological guidance to orphan's courts, and professional training programmes. Services are delivered free of charge to children, parents, and specialists across Latvia.

Product overview

Bērnu aizsardzības centrs is a government institution providing a comprehensive portfolio of child protection services. The core offerings include the Children and Teenagers Trust Line 116111 (a 24/7 hotline with phone, chat, and app access), the Barnahus Unit implementing the interinstitutional cooperation program for child abuse cases, E-consultations for online guidance, and out-of-family care support centers. The institution serves three main client groups: children, parents, and specialists working with children, while also maintaining public education and training programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Children and Teenagers Trust Line 116111 A 24/7 toll-free hotline providing psychological support and crisis intervention for children and teenagers in difficult situations. Available via phone, chat (workdays 12:00-20:00), email, and a dedicated mobile app for iOS and Android.
• Barnahus Unit (Bērna māja) An interinstitutional cooperation model providing coordinated services for children who have experienced violence or abuse, bringing together law enforcement, social services, and medical professionals in one location.
• E-consultations Online consultation services providing guidance to children, parents, and specialists through electronic channels, including specialized e-consultations for hearing-impaired children in Latvian Sign Language.
• Interdisciplinary Cooperation Programme 'Barnahouse' A coordinated interinstitutional programme ensuring comprehensive support for child victims of violence through collaboration between multiple agencies.
• Out-of-Family Care Support Centers Support centers providing assistance to children in out-of-family care arrangements and foster families across Latvia.
• School Staff Training Programme on Discrimination and Violence Training programme developed with Ernst & Young Baltic for school staff on handling discrimination and violence cases, targeting teachers, school leaders, psychologists, and social pedagogues from at least 100 schools across Latvia.

Quantifiable outcome

• Over 309,000 Trust Line calls received in first year of operation (2006-2007)
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Ernst & Young BalticcoreStrategic or Co-development Partner · 26 September 2025Partnership with Ernst & Young Baltic for development of a training programme on handling discrimination and violence cases in schools. The ESF-supported programme targets teachers, school leaders, psychologists, and social pedagogues from at least 100 schools across Latvia, with 24 academic hours of training per participant. Training will run from October 2025 to June 2027.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Childline (UK): UK-based free helpline service for children and young people, operated by the NSPCC. Comparable in operating a national 24/7 telephone/digital crisis support service for children, similar in concept to the Latvian Trust Line 116111.
• ANPC Portugal (Associação Nacional de Proteção e Cuidado Infantil): Portuguese national child protection organisation providing shelter, crisis intervention, and family support. Comparable as a national-level child welfare body combining hotline services, family support, and inter-agency coordination.
• Statens barnevern (Norwegian Child Welfare Services): Norway's national child welfare agency under the Norwegian Directorate for Children, Youth and Family Affairs. Directly comparable as a government institution responsible for child protection supervision, methodological support, and direct services for at-risk children.
• Barnahus Iceland: Iceland's Barnahus (Children's House), the original model for the Barnahus interinstitutional child-friendly investigation approach that the Latvian CPC operates. Directly comparable as a multi-agency coordination body for child victims of violence and abuse.
• Estonian Child Protection Services (Lastekaitseseadus): Estonia's national child protection system administered by the Social Insurance Board. Highly comparable as a neighbouring Baltic state government child protection authority with similar statutory mandate and supervisory role over municipal services.
• Barnombudsmannen (Swedish Children's Ombudsman): Sweden's independent government agency advocating for children's rights. Comparable as a Nordic statutory child rights body with public-facing education, advisory, and oversight functions targeting children and families.
• Lastensuojelu (Finnish Child Welfare Services): Finland's statutory child welfare system administered via THL (Finnish Institute for Health and Welfare) and municipal services. Comparable as a Nordic-style government child protection regime with supervisory, methodological, and crisis intervention functions.

Others

• European Child Helpline Network (Childhelp) / 116 116111 Network: International umbrella coordinating the European 116111 child helpline network of which the Latvian Trust Line is a member. Comparable as an ecosystem coordinator for child helpline services and standards across European jurisdictions.

Broad incumbents

• NSPCC (National Society for the Prevention of Cruelty to Children): UK charity providing child protection advice, helplines, training, and policy advocacy. Comparable as a broader, well-established child protection organisation combining service delivery, training, and public education in the child welfare space.

Emerging players

• Joonas Riihelä / Pelastakaa Lapset (Save the Children Finland): Finnish branch of Save the Children, operating child welfare and family support programmes in Finland. Comparable as an NGO operating child helplines and family support services in the same Nordic-Baltic regional context as the Latvian CPC.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/vbtai
• Facebookfacebook.com/VBTAInspekcija
• Instagraminstagram.com/bernutiesibas
• LinkedInlinkedin.com/company/b%C4%93rnu-aizsardz%C4%ABbas-centrs-child-protection-centre-republic-of-latvia

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Bērnu aizsardzības centrs/Child Protection Centre Republic of Latvia