Bundesamt für Familie und zivilgesellschaftliche Aufgaben

What Bundesamt für Familie und zivilgesellschaftliche Aufgaben does

The Bundesamt für Familie und zivilgesellschaftliche Aufgaben (BAFzA) is a German federal agency headquartered in Cologne that administers social, family, and civil-society programs on behalf of the Federal Ministry for Education, Family Affairs, Senior Citizens, Women and Youth (BMBFSFJ). Approximately 1,500 employees work from the Cologne headquarters, regional offices, and training centres throughout Germany to deliver services including 24/7 hotlines for women affected by violence (116 016) and pregnant women in crisis (0800 40 40 020), the Pflegetelefon for caregiving advice, the Wegweiser Demenz portal, and the Vertrauliche Geburt confidential-birth service.

Its program portfolio is structured in three blocks: (1) 'Rat und Hilfe' (advice and help) – direct counseling and administrative services; (2) 'Engagement und Aktionen' (engagement and actions) – the Bundesfreiwilligendienst (BFD), Freiwilliges Soziales / Ökologisches Jahr (FSJ/FÖJ), Internationaler Jugendfreiwilligendienst (IJFD), Mehrgenerationenhäuser, Aktion zusammen wachsen, Menschen stärken Menschen, Girls'Day/Boys'Day, and Qualifizierung Pflegeberufe; and (3) 'Programme und Förderungen' – Conterganstiftung, Demokratie leben!, ESF Plus programmes, Familienpflegezeit, the Fonds Sexueller Missbrauch office, fertility-treatment subsidies, and the Bundesinitiative Gemeinsam gegen Gewalt an Frauen. The agency also processes conscientious-objector applications under Article 4(3) of the Basic Law.

BAFzA does not sell commercial products; it is funded through the federal budget of the BMBFSFJ and disburses grants to roughly 130 recognized IJFD carriers, around 555 Mehrgenerationenhäuser, 24 civil-society organizations, and over 900 local substructures. All end-user services are free at point of use. Technology infrastructure is conventional government IT: a TYPO3 CMS website (bafza.de) hosted by domainfactory in Germany, Matomo for privacy-compliant local analytics with a 90-day retention window, GDPR-compliant cookie consent, and an electronic personnel-file system (eAkte). HiSolutions AG serves as external data protection officer.

Name

Bundesamt für Familie und zivilgesellschaftliche Aufgaben

Legal name

Bundesamt für Familie und zivilgesellschaftliche Aufgaben

Website

https://bafza.de

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

251–500 employees

Short description

German federal agency under BMBFSFJ, headquartered in Cologne with ~1,500 staff nationwide, administering family, civil-society, and volunteer programs including 24/7 help hotlines, the Federal Volunteer Service, and EU-funded social initiatives for citizens across Germany.

Ownership category

akta.pro rank

Product category

Federal Social Welfare Administration

NAICS

Social Assistance (624), Grantmaking and Giving Services (81321), International Affairs (92812)

SIC

Services-Management Services (8741)

akta.pro primary industry

Maternal, Child & Family Health Program Funding (HLAJALAG)

Keywords

• Federal family services
• Civil society programs
• Volunteer service coordination
• Public helpline services
• Social welfare administration

Headquarters

HQ city

Köln

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Government Budget Allocation: BAFzA is funded through the federal budget of the Federal Ministry for Education, Family Affairs, Senior Citizens, Women and Youth (BMBFFSFJ). As a government agency, it does not generate commercial revenue but administers public funds for social programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

BAFzA is a German federal agency that administers and coordinates public programs related to family affairs, civil society engagement, and social welfare on behalf of the Federal Ministry for Education, Family Affairs, Senior Citizens, Women and Youth (BMBFSFJ). It operates national confidential help hotlines, manages the federal volunteer service (Bundesfreiwilligendienst), administers funding and accreditation for civil society and family-support programs, and provides informational and counseling services to individual citizens free of charge.

Product overview

The Bundesamt für Familie und zivilgesellschaftliche Aufgaben (BAFzA) is a multi-faceted German federal agency operating under the Federal Ministry for Family Affairs. It does not offer a unified software product but rather delivers a broad portfolio of public service programs, helplines, and administrative services. Key offerings include nationwide helplines for violence victims (Hilfetelefon „Gewalt gegen Frauen" with number 116 016, Hilfetelefon „Schwangere in Not" at 0800 40 40 020) and Pflegetelefon for caregiving support; volunteer service programs including Bundesfreiwilligendienst (BFD), Freiwilliges Soziales Jahr (FSJ), Freiwilliges Ökologisches Jahr (FÖJ), and Internationaler Jugendfreiwilligendienst (IJFD); federal programs such as Mehrgenerationenhäuser, Aktion zusammen wachsen, Menschen stärken Menschen, Demokratie leben!, Conterganstiftung, and ESF-Förderprogramme; advisory services for nursing professions; administrative services for conscientious objection; and confidential birth services. These services are delivered through the bafza.de website, dedicated internet portals (e.g., Wegweiser Demenz), and physical operations across Germany.

Differentiator

Problem solved

Functional benefit

Brands

• Hilfetelefon Gewalt gegen Frauen: A nationwide help hotline providing confidential, free, and multilingual assistance 24/7 for women affected by violence.
• Hilfetelefon Schwangere in Not
• Bundesfreiwilligendienst (BFD)
• Menschen stärken Menschen
• Mehrgenerationenhaus
• Wegweiser Demenz

Products and services

• Hilfetelefon Gewalt gegen Frauen

Quantifiable outcome

• Over 285,000 sponsorships created through 'Menschen stärken Menschen' program
• +3 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Kompetenzzentrum Technik-Diversity-Chancengleichheit e.V.coreStrategic or Co-development PartnerOrganizes Girls'Day and Boys'Day programs. BAFzA administers the application and approval procedures and supports the organization in all funding-related questions. Located in Bielefeld, the center handles registrations and public relations for the action days.
• Mehrgenerationenhäuser (Multi-generation houses)coreStrategic or Co-development PartnerNationwide network of approximately one multi-generation house per district and independent city in Germany. These are meeting places and contact points for people of all ages, promoting intergenerational exchange and voluntary engagement.
• International Youth Voluntary Service Organizations (approx. 130 recognized carriers)coreStrategic or Co-development PartnerOrganizations through which volunteers can participate in the IJFD. The Bund provides subsidies for pedagogical support, pocket money, travel costs, accommodation and insurance.
• Lokale Allianzen für Menschen mit Demenz (Local Alliances for People with Dementia)minorStrategic or Co-development PartnerLocal projects supported through the Wegweiser Demenz portal, enabling networking and information exchange
• 24 civil society organizations in 'Menschen stärken Menschen'coreChannel Partner/ Reseller/ DistributorFoundations, welfare associations coordinating and supporting over 900 local substructures for the patronage program 'Menschen stärken Menschen'

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Bundesamt für Migration und Flüchtlinge (BAMF): German federal agency under a related ministry portfolio administering integration programs, federal funding for refugees, and nationwide service delivery — directly comparable as another Bundesamt executing family/civil-society-adjacent mandates at scale.
• Bundeszentrale für gesundheitliche Aufklärung (BZgA): Federal agency under the same ministry family responsible for nationwide health education, helplines, and information campaigns — directly comparable as a Bundesamt delivering prevention/care information services to citizens via hotlines and portals.
• Bundesamt für Justiz: German federal agency under the Ministry of Justice administering federal registers, public services, and administrative programs — directly comparable as another Bundesamt providing nationwide administrative services to citizens under federal authority.

Others

• Deutsches Jugendinstitut (DJI): Federal research institute on childhood, youth, and family affairs — adjacent actor informing policy and evaluation for BAFzA-administered programs like Girls'Day/Boys'Day and Mehrgenerationenhäuser, but focused on research rather than program administration.

Emerging players

• Caritas Deutschland: Germany's largest Catholic welfare organization operating in caregiving, family support, and refugee integration — a non-state partner in many BAFzA-administered programs (BFD carriers, Menschen stärken Menschen) and the closest NGO counterpart.
• Diakonie Deutschland: Protestant welfare association delivering social services, elder care, and refugee integration across Germany — operates as a recognized carrier under BAFzA's IJFD/BFD programs and shares the family-services target population.

Broad incumbents

• UN Women: United Nations entity dedicated to gender equality and the elimination of violence against women — directly comparable in mandate to BAFzA's Hilfetelefon "Gewalt gegen Frauen" and Bundesservicestelle "Gemeinsam gegen Gewalt an Frauen," though operating at global rather than national level.
• Bundesagentur für Arbeit: Federal employment agency administering labor market programs, ESF-related initiatives, and benefit schemes — overlaps with BAFzA on ESF program administration and employment-promotion funding, but with a much broader mandate.

Regional players

• Eurofound (European Foundation for the Improvement of Living and Working Conditions): EU agency providing research on living/working conditions, family policy, and social cohesion — addresses overlapping thematic territory but at the EU rather than German-federal level and as a research body rather than program administrator.
• Caisse d'Allocations Familiales (CAF): French national family benefits agency administering family allowances, housing support, and caregiving programs — the closest foreign equivalent in mandate and scale, but operating under French statutory frameworks rather than German federal law.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/bundesamt-f%C3%BCr-familie-und-zivilgesellschaftliche-aufgaben

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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