Hotel Des Balances

What Hotel Des Balances does

Hotel Des Balances is an independent, privately-held 4-star superior boutique hotel located at Weinmarkt in the historic old town of Lucerne, Switzerland. The property operates 7 room categories ranging from Queen Room Old Town to Romantic Suite, complemented by a Gault Millau-rated restaurant under Chef Andy Fluri (Andy Fluri), a bar and lounge, terrace dining, and breakfast service. Supporting operations include seminar and banquet facilities, external catering at two historic venues (Haus der Herren zu Schützen and Schloss Meggenhorn), an online gift voucher shop, and a branded merchandise boutique selling house gin, wines, and accessories.

The business generates revenue across 7 streams: accommodation, restaurant and bar, seminars and banquets, external catering, hotel shop merchandise, gift vouchers, and ancillary services (valet parking at CHF 35/night, EV charging, pet fees of CHF 25/day, and document services). Go-to-market is direct-to-consumer via the hotel's own multilingual website (9 languages), 24-hour phone reservations, and walk-in traffic, supplemented by partnerships with Luzern Tourismus and Schweiz Tourismus. Distribution also leverages standard hospitality SaaS: Aleno for restaurant reservations, e-guma for vouchers, Brevo for email marketing, and Meta/Google ad platforms for paid acquisition.

The customer base is diversified across leisure and tourist travelers (primary), corporate and seminar groups, external restaurant diners, and event/wedding planners. The hotel has received multiple industry recognitions including World Luxury Hotel Awards 2017 (Luxury Small Hotel and Luxury Gourmet Hotel) and Outstanding Best Customer Experience 2026 from the Swiss Hotel Management School Lucerne. It holds an AEnEC energy efficiency certificate, with heating, cooling, and hot water powered exclusively by Reuss river water. The firm operates with approximately 18 employees and no disclosed institutional ownership or funding.

Name

Hotel Des Balances

Legal name

Hotel des Balances

Website

https://balances.ch

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Hotel Des Balances is an independent 4-star superior boutique hotel in Lucerne's historic old town, offering 7 room categories, a Gault Millau-rated restaurant, seminars, banquets, and external catering, serving leisure travelers, corporate groups, and event clients primarily in the Swiss tourism market.

Ownership category

akta.pro rank

Product category

Boutique Hotel Accommodation

NAICS

Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211)

SIC

Hotels & Motels (7011), Retail-Eating & Drinking Places (5810)

akta.pro primary industry

Resort-Area Full-Service Hotels (Non–All-Inclusive) (THAGAAAD)

akta.pro secondary industries

Hotel & Resort Restaurants (THAFACAH), Resort Convention Hotels (THAGALAC)

Keywords

• Boutique hotel services
• Luxury accommodation
• Fine dining restaurant
• Event catering
• Seminar banquets

Headquarters

HQ city

Lucerne (Luzern)

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Accommodation: Room bookings across 7 room categories ranging from Queenroom to Romantic Suite, with check-in from 15:00 and check-out by 12:00.
2. Restaurant and Bar: On-site restaurant 'Balances' with Gault Millau cuisine under Chef Andreas Fluri, serving from 07:00 to 00:30. Terrace dining available. Bar and Lounge service.
3. Seminars and Banquets: Event spaces for seminars, banquets, and meetings with technical facilities and framework programs.
4. External Catering: Catering services at external venues including Haus der Herren zu Schützen guild house and Schloss Meggenhorn castle.
5. Hotel Shop: Sale of branded products including Balanced Gin, house wines, spirits, and merchandise items. Products available online with shipping within Switzerland only.
6. Gift Vouchers: Gift vouchers for hotel stays and restaurant dining available for purchase.
7. Ancillary Services: Parking (CHF 35/night), pet fees (CHF 25/day), room service, laundry service, ironing service, and miscellaneous guest services.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Hotel Des Balances operates a 4-star boutique hotel at Weinmarkt in the historic old town of Lucerne, offering overnight accommodation across 7 room categories, a Gault Millau-rated restaurant and bar, breakfast service, seminar and banquet facilities with technical equipment, and off-site catering at two historic partner venues (Haus der Herren zu Schützen and Schloss Meggenhorn). It also sells branded merchandise and gift vouchers through its own online shop.

Product overview

Hotel Des Balances is a 4-star hotel in Lucerne, Switzerland, offering a unified hospitality experience centered on its core accommodation and dining products. The property features 7 room types (from Queen Room to Romantic Suite) as a primary product, complemented by a Gault Millau-rated restaurant, bar, terrace, and breakfast service. Supporting services include seminar and banquet facilities with catering options at external historic venues (Haus der Herren zu Schützen and Schloss Meggenhorn), an online boutique shop selling branded products (gin, wines, accessories), gift vouchers, and parking with electric vehicle charging. The hotel positions itself at the intersection of historic charm and modern luxury.

Differentiator

Problem solved

Functional benefit

Products and services

• Hotel Rooms and Suites Four-star superior accommodation in the historic old town of Lucerne, featuring 7 room types ranging from Queen Old Town to Romantic Suite, with amenities such as Nespresso machines, free WLAN, international TV channels, minibar, and climate control. Targets leisure and business travelers.
• Restaurant Balances Gault Millau-rated restaurant serving imaginative, market-fresh cuisine including a 7-course gourmet menu. Open daily from 07:00 to 00:30 for hotel guests and external diners.
• Bar and Lounge Hotel bar and lounge open from 07:00 to 00:30, serving drinks and light refreshments to hotel guests and external visitors.
• Breakfast Service Breakfast served from 07:00 to 11:00 in the restaurant, with optional room service delivery for hotel guests.
• Terrace Dining Outdoor terrace dining area adjacent to the restaurant offering al fresco meals with views.
• Seminars and Banquets Event and meeting services including seminars, banquets, dedicated rooms, technical equipment, and framework programs for corporate clients and private celebrations.
• External Catering Full-service catering at two partner heritage venues: the Haus der Herren zu Schützen guild house and Schloss Meggenhorn castle, for weddings, private events, and special celebrations.
• Hotel Boutique Shop Online shop selling branded products including Balanced Gin (organic, distilled by Haldihof in Meggen), Ottiger house wines (white Riesling x Sylvaner and red Pinot Noir), Marc de Rosenau spirit, and branded accessories, with delivery within Switzerland only.
• Gift Vouchers Gift certificates for hotel overnight stays and restaurant meals, purchasable online through the e-guma platform.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• Lucerne FestivalminorStrategic or Co-development PartnerPartnership with the international classical music festival held in Lucerne. Supports cultural tourism and positions the hotel as a destination for classical music enthusiasts visiting during festival periods.
• Luzern TourismuscoreGTM or Marketing PartnerOfficial partnership with Lucerne's municipal tourism organization. Provides referral traffic, joint marketing initiatives, and positions the hotel within Lucerne's tourism ecosystem.
• Schweiz TourismuscoreGTM or Marketing PartnerPartnership with Switzerland's national tourism marketing organization. Features the hotel in national tourism promotion and international marketing campaigns.
• SBB (Swiss Federal Railways)minorGTM or Marketing PartnerPartnership with Swiss Federal Railways for transportation connections. Promotes sustainable travel to the hotel via train with proximity information (5-minute walk from station).
• SGV (Schifffahrtsgesellschaft des Vierwaldstättersees)minorGTM or Marketing PartnerPartnership with Lake Lucerne navigation company. Promotes combined lake and city experiences for hotel guests.
• Luzerner KantonalbankminorOthersPartnership with local cantonal bank for financial services and banking needs.
• Krystal LimousinenminorGTM or Marketing PartnerLuxury limousine service partner providing premium transportation options for hotel guests arriving at airports or requiring chauffeur services.
• Taxi Ernst HessminorGTM or Marketing PartnerLocal taxi service partner recommended for airport transfers, railway station pickups, and general transportation needs.
• Läderach ChocolatierminorOthersPartnership with Swiss premium chocolatier for gift options and sweet treats available at the hotel.
• Alte Suidtersche ApothekeminorOthersPartnership with historic pharmacy for guest convenience and health-related services.
• Blumen BucherminorOthersFlorist partner for flower arrangements and special occasion decorations.
• Verkehrsbetriebe Luzern (vbl)minorGTM or Marketing PartnerPartnership with local public transport operator for city transportation integration.

Scale indicators5 records

Recent moves3 records

Expansion highlights4 records

Direct peers

• Hotel Château Gütsch: Boutique castle-style luxury hotel overlooking Lucerne, comparable 4-star superior positioning and historic charm-versus-modern-design identity in the same local market.
• Hotel Splendid Royal (Lugano): Small luxury boutique hotel in Lugano with comparable 4- to 5-star superior positioning, gourmet restaurant, and emphasis on personalized service and historic character.
• Hotel Schweizerhof Luzern: Historic 5-star hotel in central Lucerne with comparable seminar/banquet, restaurant, and luxury accommodation offerings directly overlapping the Balances addressable market.
• Boutique Hotel Wellenberg (Zurich): Independent 4-star boutique hotel in a historic Swiss city, with similar full-service offering including restaurant, bar, and event facilities targeting the same international leisure segment.
• Hotel Wilden Mann (Lucerne): Historic 4-star boutique hotel in central Lucerne with overlapping room, restaurant, bar, and event positioning, directly competing for the same old-town tourist and corporate customer base.
• Art Deco Hotel Montana: 4-star superior lakefront hotel in Lucerne with comparable room, F&B, and event offerings, and a similarly curated luxury positioning in central Lucerne.
• The Hotel Lucerne (Autograph Collection): Design-led boutique hotel near Lucerne train station, competing for the same design-conscious leisure and corporate traveler with comparable pricing and amenity profile.

Broad incumbents

• Mandarin Oriental Palace, Luzern: Recently reopened luxury flagship in central Lucerne, competing for the same high-end leisure and corporate demand at a higher price tier with comparable seminar/banquet capabilities.
• Hotel d'Angleterre (Geneva): Heritage luxury Swiss hotel with comparable 5-star independent boutique operations, award-winning restaurant, and lakeside historic positioning attractive to the same high-spend international guest.

Regional players

• Hotel & Spa Nidwaldnerhof: Central-Swiss 4-star boutique hotel with similar full-service amenities (rooms, restaurant, events, sustainability focus), operating in the adjacent Nidwalden/Engelberg catchment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/hoteldesbalances
• Instagraminstagram.com/hoteldesbalances
• LinkedInlinkedin.com/company/hotel-des-balances

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hotel Des Balances