The Carers' Centre (Bath and North East Somerset)

What The Carers' Centre (Bath and North East Somerset) does

The Carers' Centre (Bath and North East Somerset) is a registered charity (Charity Number 1060080) and company limited by guarantee (03289938), established in 1996 to support unpaid carers across the Bath and North East Somerset region of England. It serves approximately 6,000 registered adult carers and nearly 1,000 young carers (aged 5-17), within an estimated regional population of at least 20,000 unpaid carers, including over 2,000 unidentified young carers. The organisation delivers a comprehensive portfolio of free services including a Freephone Support Line, Carer Cafes, Dementia and Mental Health support groups, wellbeing activities, Young Carers Council, Carers' Voice advisory group, Young Carer Assessments, and the Carer Money Matters financial support scheme.

The core technology stack centres on the Bridgit Care AI-powered digital support platform launched in 2025, which uses natural language chat with AI "coaches" covering wellbeing and finance domains, knowledge retrieval from curated local and national carer support sources, and multilingual capabilities. The organisation also operates an Online Carer Portal for account management and activity booking, the My Caring Role planning tool, and integrates with the Bath and North East Somerset, Swindon and Wiltshire Integrated Care Record (BSW ICR) for coordinated care support, with Microsoft providing cloud infrastructure.

The revenue model is multi-stream: core funding flows through a managed-services agreement with Bath and North East Somerset Council and its lead provider HCRG Care Group, supplemented by the Carers' Trust-funded Carer Money Matters programme, individual and corporate charitable donations, community fundraising (including the Bath Half Marathon), and the Easy Fundraising shopping scheme. All services are provided free to carers. The go-to-market combines a community-led model (peer support groups, in-person activities at The Woodlands headquarters and community venues) with a referral-led model (professional referral pathways from education, health, and social care settings) and digital self-service via Bridgit Care and the online portal.

Name

The Carers' Centre (Bath and North East Somerset)

Legal name

Bath and North East Somerset Carers' Centre

Website

https://banescarerscentre.org.uk

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

The Carers' Centre is a registered charity supporting nearly 6,000 adult and 1,000 young unpaid carers across Bath and North East Somerset through free services including peer support, wellbeing activities, financial guidance, and the Bridgit Care AI platform, funded primarily by local council contracts and charitable donations.

Ownership category

akta.pro rank

Product category

Charitable Carer Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Caregiver Support, Coaching & Training (HLADALAG)

akta.pro secondary industries

Family Caregiver Coaching, Education & Support (HSABAIAI), Caregiver Support & Education Programs (Center-Based) (HSABANAN)

Keywords

• Carer support services
• Unpaid carer advice
• Young carer assessments
• Community wellbeing activities
• Charity financial guidance

Headquarters

HQ city

Bath

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Government and Council Funding: Core funding under agreement with Bath and North East Somerset Council and their lead provider HCRG Care Group for delivery of information, advice and support services to carers
2. Charitable Donations: Voluntary donations from individuals, corporate donors, and supporters. Multiple donation mechanisms including one-time gifts, payroll giving, and in-memory donations
3. Fundraising Activities: Community fundraising events including Bath Half Marathon, corporate fundraising, and Easy Fundraising shopping scheme
4. Carers' Trust Partnership: National Carer Money Matters scheme funded by Carers' Trust supporting local households with financial guidance and grants

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

The Carers' Centre is a local registered charity that delivers free advice, emotional support, wellbeing activities, peer support groups, financial guidance, and statutory young carer assessments to unpaid adult and young carers in Bath and North East Somerset. Services are delivered in-person, by telephone, and digitally, with proprietary digital tools including the Bridgit Care AI-powered support platform and the My Caring Role planning tool.

Product overview

The Carers' Centre is a local charity providing a comprehensive support ecosystem for unpaid carers of all ages in Bath and North East Somerset. The core offerings include Bridgit Care (an AI-powered digital self-help platform with interactive coaches for wellbeing and finance support), the My Caring Role planning tool, a Freephone Support Line, and an online carer portal. The organization delivers in-person services including Carer Cafes, Dementia Support Groups, and Wellbeing Activities, alongside specialist programs such as Young Carers Council, Carers' Voice, Young Carer Assessments, and Carer Money Matters financial guidance. Professional training for education and health workers is also provided.

Differentiator

Problem solved

Functional benefit

Products and services

• Bridgit Care An AI-powered digital self-help and support platform for unpaid adult carers, providing personalised guidance, wellbeing check-ins, and signposting to resources through interactive AI coaches covering areas such as wellbeing and finance, available 24/7 in multiple languages.
• My Caring Role Online planning tool that enables carers to document and share their caring responsibilities, creating a detailed record that can be shared with family members or used if others need to step in to provide care.
• Freephone Support Line Confidential telephone support service available Monday to Friday 9am to 1pm, providing advice, guidance, and emotional support to unpaid carers and family members.
• Carer Cafes Informal peer support groups held at community venues (including Bath Abbey) where carers can share experiences, gain knowledge, and connect with others in similar situations.
• Dementia Support Groups Dedicated peer support and facilitated conversation groups for carers of people with dementia, run in partnership with Avon and Wiltshire Mental Health Partnership NHS Trust.
• Wellbeing Activities Free in-person activities including mental health support groups, wellbeing walks, exercise classes, creative workshops, and social events to support carer wellbeing and connection.
• Young Carers Council Monthly in-person advocacy group at The Carers' Centre in Bath where young carers aged 5-17 can share views, influence services, and participate in decision-making.
• Carers' Voice Advisory group where adult carers share experiences, influence organisational decisions, and participate in consultations in person at The Carers' Centre or virtually via Zoom.
• Young Carer Assessments Statutory needs assessments for young carers aged 5-17, conducted privately with personalised support plans shared with parents/guardians and optionally with schools.
• Carer Money Matters Financial support scheme funded by Carers' Trust providing personalised advice on benefits, energy usage, and grants to help unpaid carers maximise income and avoid debt.
• Online Carer Portal Web-based account system enabling carers to register for services, book activities, update personal details, manage My Caring Role plans, and access support 24/7.
• Professional Training and Information Training and workshops for professionals in education and health settings, including the Working Together for Young Carers programme and school workshop resources to help identify and support young carers.

Quantifiable outcome

• Over 1,000 young carers registered with the organization
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability4 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core, minor and supporting.

• Bath and North East Somerset CouncilcoreStrategic or Co-development PartnerPrimary funder and statutory partner under agreement with the council for delivery of information, advice and support services to carers. Young carer data (name, date of birth, postcode) shared under this agreement. Council also conducts statutory needs assessments.
• HCRG Care GroupcoreStrategic or Co-development PartnerLead provider for Bath and North East Somerset Council managing social care services. The Carers' Centre shares personal information (name, address, age, ethnic background, religious beliefs) of carers accessing services under the agreement with HCRG.
• Avon and Wiltshire Mental Health Partnership NHS Trust (AWP)coreStrategic or Co-development PartnerPartnership to run the AWP Mental Health Support Group - a dedicated space for carers looking after someone with mental health difficulties. Trust provides clinical oversight and collaboration.
• Carers' TrustcoreStrategic or Co-development PartnerNational charity partnership funding the Carer Money Matters scheme which has supported 854 local households. Also leads the Young Carers Challenge programme in schools.
• Rotary Club of BathminorGTM or Marketing PartnerCommunity organization that has raised funds for young carers through various initiatives.
• MicrosoftsupportingTechnology or IntegrationTechnology provider for cloud-based systems and data storage. Some personal data may be transferred to or accessible from the US through Microsoft products, but data protection is ensured through Microsoft's Privacy Shield certification.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Carers Trust: National network of carer support centres across the UK. The Carers' Centre is a Carers' Trust partner; Carers Trust provides funding, programmes, and infrastructure to a network of local carer-support charities with virtually identical service models.
• Carers UK: National charity advocating for and supporting unpaid carers across the UK. Directly comparable mission, services, and target population; Carers UK operates at the national policy and direct-support level while The Carers' Centre delivers at the local level.
• Crossroads Care: Network of local charities providing respite and carer-support services across the UK. Direct peer in delivering local, community-based unpaid-carer support including breaks, training, and information.

Emerging players

• Together for Short Lives: UK charity for children with life-limiting conditions and their families. Partial overlap with The Carers' Centre's young-carer segment, particularly around young carers' assessments and family support, but condition-specialist.
• Alzheimer's Society: National charity supporting people affected by dementia and their carers, with local services. Comparable in delivering condition-specific support groups and advice lines; intersects on dementia carer segment but does not serve all carer populations.

Others

• Mind: National mental-health charity with local associations. Adjacent provider through mental health peer-support services (AWP-partnered) and wellbeing programmes; not a direct carer specialist but co-serves carer wellbeing needs.
• Macmillan Cancer Support: UK charity providing information, financial guidance, and support for people affected by cancer, including family carers. Comparable financial-guidance and peer-support service mix (Carer Money Matters) but condition-specific scope.

Broad incumbents

• Age UK: Largest UK charity for older people, providing information, advice, and local services. Significant overlap in the older-adult carer segment but operates as a much broader elderly-services incumbent rather than a carer-specialist.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/banes-carers-centre

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Carers' Centre (Bath and North East Somerset)