What BAY Mediation & Arbitration Services does

BAY Mediation & Arbitration Services, LLC is a Georgia-based alternative dispute resolution (ADR) firm founded in 2002 by Bruce Barrickman and Scott Young, headquartered at 5775 Glenridge Drive in Atlanta. The firm provides mediation, arbitration, and Fast-Track Mediation services to attorneys and their clients across a broad range of civil litigation matters including personal injury, insurance coverage, commercial disputes, construction, employment, family/divorce, healthcare, and civil rights. Service delivery is performed by a panel of 28 neutrals — mediators and arbitrators with at least 25 years of legal/judicial experience — including former superior court judges and senior trial attorneys with hundreds of jury trials and thousands of cases to their credit. BAY reports an approximately 80% settlement rate in mediations.

The firm operates no proprietary technology platform; its infrastructure consists of 30 fully-equipped conference rooms at the Atlanta headquarters (expanded by 4,000 square feet in 2017) plus Zoom-based virtual delivery, an online scheduling portal, and a dedicated scheduling coordinator. Marketing is content-led through 'The Mediator' blog, a monthly newsletter, GTLA event sponsorship, and attorney peer referrals, with credibility reinforced by Daily Report Best of ADR recognition since 2011 and multiple Georgia Super Lawyers and Martindale-Hubbell AV Preeminent ratings.

Revenue is generated on a professional services model via per-party hourly billing (rates ranging roughly $150-$500/party/hour depending on neutral and case complexity), plus $200/party/day administrative fees and travel surcharges for matters outside Atlanta. In 2024 BAY introduced Fast-Track Mediation, a flat-fee product ($650-$800/party) for smaller 2-party cases. Contracts are executed with attorneys rather than litigants directly, and the firm does not disclose revenue or financial metrics publicly.

Name

BAY Mediation & Arbitration Services

Legal name

Bay Mediation & Arbitration Services, LLC

Website

https://bayadr.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

BAY Mediation & Arbitration Services provides alternative dispute resolution through a 28-neutral panel to Georgia attorneys and their clients across personal injury, commercial, insurance, employment, and family law matters, delivered from its Atlanta headquarters and via Zoom.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Legal Services (5411)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Litigation & Dispute Resolution (BPAHAAAB)

Keywords

• Alternative dispute resolution
• Mediation services
• Arbitration services
• Civil litigation mediation
• Neutral dispute resolution

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others, Infrastructure

Revenue model

1. Mediation Services: BAY charges per-party hourly fees for mediation and arbitration services, with rates varying by neutral and number of parties. Additional administrative and cancellation fees apply. Payment is contracted with attorneys, not directly with their clients.
2. Arbitration Services: Arbitration services are billed on an hourly per-party basis similar to mediation, with the same administrative fee structure.
3. Fast-Track Mediation: A flat-fee expedited mediation service for smaller 2-party cases, offered at $800/party for 3 hours (live or Zoom) or $650/party for 2 hours (Zoom only).

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

BAY Mediation & Arbitration Services provides professional alternative dispute resolution (ADR) services in Georgia through a panel of 28 trained neutrals who mediate and arbitrate civil disputes including personal injury, employment, construction, family, insurance, commercial, and civil rights matters. The firm offers traditional per-party hourly mediation and arbitration and a flat-fee Fast-Track Mediation program for smaller 2-party cases. Services are billed to attorneys and delivered in-person at BAY's Atlanta facility or remotely via Zoom.

Product overview

BAY Mediation & Arbitration Services offers a suite of alternative dispute resolution services centered on professional mediation and arbitration. The core offerings include traditional mediation services across multiple legal specialty areas (injuries/accidents, employment, construction, healthcare, family/divorce, business/commercial, civil rights, environmental), arbitration services for binding and non-binding dispute resolution, and a Fast-Track Mediation program for smaller 2-party cases at flat fees. The company operates a panel of experienced neutrals (mediators and arbitrators) and provides educational content through its blog 'The Mediator.' Services are delivered primarily in-person at their Atlanta office with 30 conference rooms, and also via Zoom for Fast-Track mediations.

Differentiator

Problem solved

Functional benefit

Brands

• BAY Fast-Track: Quick, easy mediation service for smaller 2-party cases with flat fee pricing options starting at $650-$800 per party.

Products and services

• Mediation Services Professional mediation services provided by trained neutrals (mediators) to help parties resolve disputes outside of court. Covers specialty areas including personal injury/accidents, employment, construction, family/divorce, healthcare, business/commercial, environmental, and civil rights matters. Billed per-party hourly with a $200/party/day administrative fee; rates vary by neutral and number of parties.
• Arbitration Services Binding and non-binding arbitration services where neutral arbitrators hear arguments and render decisions to resolve disputes. Includes arbitrator selection, scheduling, and hearing facilitation at BAY's Atlanta facility or via remote means. Billed on an hourly per-party basis similar to mediation, with the same administrative fee structure.
• Fast-Track Mediation Quick-resolution mediation service for smaller 2-party cases offered at flat-fee pricing: 3 hours live or via Zoom for $800 per party, or 2 hours on Zoom only for $650 per party, with administrative fee included in both rates. Scheduling handled via online calendar and dedicated scheduling coordinator.

Quantifiable outcome

• Approximately 80% of mediations result in agreement/settlement
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Georgia Trial Lawyers Association (GTLA)coreGTM or Marketing Partner · 1 January 2024BAY Mediation & Arbitration Services represents Georgia as a sponsor at GTLA events, positioning the firm in front of plaintiff attorneys who are primary users of BAY's mediation and arbitration services. GTLA is a major professional bar association in Georgia, and sponsorship gives BAY visibility among its target attorney customer base.

Scale indicators6 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• JAMS: The largest private ADR provider globally (~400+ neutrals, multi-state). Competes with BAY for panel-neutral selection in Georgia; BAY is the regional specialist counterpart in Atlanta.
• Resolute Systems: National mediation and arbitration firm with multiple regional offices; competes with BAY for mid-market and complex multi-party matters.
• National Arbitration and Mediation (NAM): National ADR provider with a panel-neutral model across multiple states; overlaps with BAY on mid-complexity commercial and personal injury matters.
• American Arbitration Association (AAA/ICDR): The largest U.S. ADR organization, operating the International Centre for Dispute Resolution; broad portfolio across arbitration and mediation, often the default choice for large commercial and international matters.

Direct peers

• Miles Mediation & Arbitration: Atlanta-based ADR firm with a large panel of neutrals; shares BAY's regional Georgia focus and same customer base of plaintiff and defense attorneys.
• ADR Systems: Atlanta-headquartered ADR firm offering mediation and arbitration across Georgia with a panel of neutrals; the closest head-to-head regional competitor to BAY.

Others

• Georgia Commission on Dispute Resolution: State-administered ADR registry that governs and lists Georgia neutrals; a quasi-regulatory counterpart rather than a commercial peer, but shapes the supply and credentialing of neutrals that BAY relies on.
• Kluwer Arbitration Blog / ICDR: Not a direct peer, but illustrative of the broader arbitration publishing and information ecosystem that increasingly competes with traditional ADR firms for thought leadership with corporate counsel.

Regional players

• Strauss Dispute Resolution: Pacific Northwest-focused ADR firm with a panel-neutral model analogous to BAY's; comparable in structure (mid-sized senior panel) but operating in a different geography.
• Hagood Briggs Mediation: Southeast U.S. mediation firm with senior-experience neutrals; similar positioning to BAY as a regional, talent-led mediation boutique.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/bay-mediation-&-arbitration-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BAY Mediation & Arbitration Services