BEHAVIOURAL SUPPORTS ONTARIO

What BEHAVIOURAL SUPPORTS ONTARIO does

Behavioural Supports Ontario (BSO) is a provincially-funded healthcare initiative that delivers behavioural healthcare services to older adults in Ontario who present with, or are at risk of, responsive behaviours/personal expressions associated with dementia, complex mental health, substance use, and other neurological conditions. BSO operates through six regional networks — North West, North East, East, Central, Toronto, and West — providing universal access for all long-term care home residents in Ontario, with some regional availability in community settings, retirement homes, and hospitals. The program also supports family care partners with information, coaching, and emotional support, and equips healthcare teams with education, training, in-the-moment coaching, and care-plan development assistance.

The technology underpinning BSO is a modest web platform: a central provincial portal at behaviouralsupportsontario.ca with a postal-code/city lookup that routes users to one of six regional websites, complemented by clinical tools and resources hosted on the external brainxchange.ca platform. The website infrastructure is operated by thehealthline.ca Information Network. BSO does not sell a product or service directly; it is a coordination and service-delivery framework administered under Ontario Health's oversight, with services provided at no direct cost to eligible individuals.

BSO's business model is government-funded rather than commercial. Funding flows from the Ontario government through Ontario Health, and the organization functions as a provincial initiative rather than a private enterprise. It has no disclosed revenue, no funding rounds, no ownership structure typical of a venture-backed or publicly traded company, and no independent M&A activity. BSO generates operational value by standardizing behavioral healthcare delivery across Ontario's LTC sector and building sector-wide capacity through best-practice sharing, with the strategic role of bridging clinical expertise between specialized behavioural teams and front-line LTC, hospital, retirement-home, and community caregivers.

Name

BEHAVIOURAL SUPPORTS ONTARIO

Legal name

Behavioural Supports Ontario

Website

https://behaviouralsupportsontario.ca

Company type

Private

Operating status

Operating

Short description

Behavioural Supports Ontario is a provincially-funded initiative under Ontario Health that delivers behavioural healthcare services to older adults across Ontario, with universal access for all long-term care residents and additional support for family caregivers and healthcare teams.

Ownership category

akta.pro rank

Product category

Geriatric Behavioural Healthcare Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI)

Keywords

• Behavioural healthcare services
• Dementia care support
• Older adult mental health
• Long-term care support
• Responsive behaviour management

Headquarters

HQ city

Ontario

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Government-Funded Healthcare Services: BSO is a provincial initiative funded by the Ontario government through Ontario Health, providing behavioural healthcare services at no direct cost to eligible recipients. Services for long-term care home residents are universally accessible across Ontario.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels3 records

Core offering

Behavioural Supports Ontario (BSO) is a provincial initiative that provides behavioural healthcare services for older adults in Ontario who have, or are at risk of, responsive behaviours/personal expressions associated with dementia, complex mental health, substance use, and other neurological conditions. BSO also delivers coaching, emotional support, and guidance to family care partners and provides education, training, in-the-moment coaching, and care-plan development support to healthcare teams across long-term care, retirement homes, hospitals, and community settings.

Product overview

Behavioural Supports Ontario (BSO) is a coordinated provincial initiative that provides behavioural healthcare services for older adults in Ontario. The core offering consists of the BSO Provincial Website as the central information hub, BSO Regional Services delivered across six geographic regions (North West, North East, East, Central, Toronto, and West) providing direct care and support, and BSO Tools and Resources for Healthcare Providers accessible through brainxchange.ca for clinical use. The service supports three main populations: older adults presenting with or at risk of responsive behaviours/personal expressions related to dementia, mental health, substance use, or neurological conditions; family care partners; and healthcare teams across sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• BSO Provincial Website Central information hub at behaviouralsupportsontario.ca that provides information about BSO services, enables users to locate regional teams via postal code or city lookup, and links to clinical tools and resources.
• BSO Regional Services Coordinated service delivery across six Ontario regions (North West, North East, East, Central, Toronto, West) providing behavioural healthcare for older adults with responsive behaviours associated with dementia, mental health, substance use, and neurological conditions, delivered in long-term care homes, hospitals, retirement homes, and community settings.
• BSO Clinical Tools and Resources for Healthcare Providers Clinical tools, education, training materials, and in-the-moment coaching resources hosted on brainxchange.ca for healthcare team members caring for the BSO population.

Named customers1 record

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Four partnerships are on record, tiered core and minor.

• Ontario HealthcoreStrategic or Co-development PartnerOntario Health is the provincial funder and strategic partner of Behavioural Supports Ontario. BSO operates as a provincial initiative under Ontario Health's oversight, providing standardized behavioural healthcare services across all Ontario regions.
• North Bay Regional Health CentrecoreStrategic or Co-development PartnerNorth Bay Regional Health Centre hosts the provincial BSO contact email ([email protected]) and serves as a key regional hub for the North East region. The organization plays a central role in coordinating BSO services in northeastern Ontario.
• thehealthline.ca Information NetworkminorStrategic or Co-development PartnerThe healthline.ca Information Network hosts and maintains the BSO provincial and regional websites. They provide the technical infrastructure and web platform for BSO's online presence across all regions.
• brainxchange.cacoreChannel Partner/ Reseller/ Distributorbrainxchange.ca is the designated platform for BSO clinical tools and resources, and houses the BSO Regional Contacts page. Healthcare team members access clinical resources and regional contact information through this platform.

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Market position

Strengths4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BEHAVIOURAL SUPPORTS ONTARIO