BilbaoTIK
BilbaoTIK is the digital-services unit of the Ayuntamiento de Bilbao, running the municipal web portal, e-Udala electronic-administration platform, Open Data portal, 010 hotline, and Bilbao Zuzenean live streaming for Bilbao's residents and businesses.
- Company typePrivate
- Founded1984
- HeadquartersBilbao, Bizkaia, Spain
- Headcount51–100
- GTM typeB2C
- OfferingServices
What BilbaoTIK does
BilbaoTIK is the digital services and innovation unit of the Ayuntamiento de Bilbao (Bilbao City Council), one of Spain's most digitally advanced municipal administrations, headquartered in Bilbao, Bizkaia. The unit was constituted within the municipal structure dated to 1984 and operates with a headcount in the 51–100 range, sitting inside the broader city government led by Mayor Juan Mari Aburto Rique. Its functional remit covers the municipal website portal, the e-Udala electronic-administration platform (procedures, certificates, appointments), the Bilbao Open Data platform that publishes municipal datasets to external developers, and the 010 citizen-service hotline. The unit also operates Bilbao Zuzenean, a YouTube-based live-streaming channel that broadcasts council sessions and public events.
BilbaoTIK firmographics
Firmographics- Name
- BilbaoTIK
- Legal name
- Ayuntamiento de Bilbao
- Website
- https://bilbao.eus
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- BilbaoTIK is the digital-services unit of the Ayuntamiento de Bilbao, running the municipal web portal, e-Udala electronic-administration platform, Open Data portal, 010 hotline, and Bilbao Zuzenean live streaming for Bilbao's residents and businesses.
- Ownership category
- akta.pro rank
Where BilbaoTIK is headquartered
LocationHeadquarters
- HQ city
- Bilbao, Bizkaia
- HQ country
- Spain
- HQ region
- Europe
Offices2 records
Markets served
BilbaoTIK business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Others
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Citizen information and municipal services |
Distribution channels4 records
Marketing channels5 records
BilbaoTIK product offering
Product offeringCore offering
BilbaoTIK is the digital services portal of the Ayuntamiento de Bilbao (Bilbao City Council), delivering municipal government services to the residents of Bilbao. Its core offerings include the e-Udala electronic administration site for citizen procedures, the Bilbao OPEN DATA open data platform, the Bilbao Zuzenean live streaming service for municipal sessions, the 010 telephone information service, and the Plan Auzokide neighborhood improvement program. Services are delivered through physical district offices, the municipal website, and electronic channels for citizen engagement and administrative transactions.
Product overview
The bilbao.eus website is the official portal of the Ayuntamiento de Bilbao (Bilbao City Council), a municipal government administration. It provides citizens with access to city information, municipal services, procedures, district-level government, news (InfoBilbao), the Bilbao Open Data service, and the electronic administration site (e-Udala). The content describes municipal services across areas including public works, mobility, social services, culture, education, and urban planning. No commercial product portfolio or technology offerings are described.
Differentiator
Problem solved
Functional benefit
Brands
- Plan Auzokide: A neighborhood improvement plan with 56 million euros investment over four years (2024-2027), distributed equally among 8 districts.
- Bilbao Zuzenean
- Anillo Verde de Bilbao
- Bilbao OPEN DATA
- Bilbao Bilbao
Products and services
- e-Udala Electronic administration site for citizens of Bilbao to complete administrative procedures and transactions online with the municipal government.
- Bilbao OPEN DATA Open data service providing citizens and organizations with public access to municipal datasets and information published by Bilbao City Council.
- Bilbao Zuzenean Live streaming service that broadcasts municipal press conferences, plenary sessions, and council commissions to the public for transparency and civic engagement.
- 010 Citizen Information Service Telephone and email municipal information service available at 944 010 010 or 010 and [email protected], operating 8:00 to 20:00 year-round, providing citizens with municipal information and guidance.
- Plan Auzokide Neighborhood improvement plan investing 56 million euros over four years (2024-2027), distributed equally across Bilbao's 8 districts to deliver localized infrastructure and community services.
- InfoBilbao Municipal news service delivering city announcements, notices, and updates to Bilbao residents through the official website and digital channels.
- Bilbao Bilbao / Bilbao Participativo Citizen participation initiative that enables Bilbao residents to engage in participatory budgeting and contribute to municipal decision-making processes.
Quantifiable outcome
- Green areas increased from 6 square meters per person in 1999 to 24 square meters projected upon completion of current projects
Companies that use BilbaoTIK
Customer profileSegments2 records
Ideal customer profiles1 record
BilbaoTIK technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
BilbaoTIK partnerships and signals
Strategic signalRecent moves6 records
Expansion highlights4 records
BilbaoTIK competitors and assessment
Company assessmentDirect peers
- Valencia City Council (Ajuntament de València): Spain's third-largest municipal government with a comparable citizen service portal, e-administration capabilities, and district-based service model. Comparable peer operating under the same Spanish local administration law as Bilbao.
- Seville City Council (Ayuntamiento de Sevilla): Andalusian municipal government providing citizen services via a similar digital portal and physical district offices. Comparable Spanish municipal government with comparable service scope and citizen engagement infrastructure.
- Donostia-San Sebastián City Council: Basque Country municipal government with similar Basque-language digital services, citizen portal, and district-level administration. Closely comparable peer within the same regional jurisdiction, sharing cultural and administrative frameworks with Bilbao.
- Zaragoza City Council (Ayuntamiento de Zaragoza): Aragonese municipal government operating a digital citizen portal with open data and e-administration capabilities. Comparable peer in the Spanish municipal-government segment with similar digital infrastructure maturity.
- Madrid City Council (Ayuntamiento de Madrid): Spain's largest municipal government, operating Madrid.es as the official citizen portal with e-administration, open data, and district-level services. Directly comparable to Bilbao as a Spanish municipal authority delivering citizen-facing digital services under Spanish local administration law, though at substantially larger scale.
- Barcelona City Council (Ajuntament de Barcelona): Catalan municipal government serving ~1.6M residents with a comparable digital portal, open data platform, and district-based service delivery. Highly comparable to Bilbao as a Spanish municipal government with mature e-government infrastructure and multi-language citizen services.
- Ayuntamiento de Vitoria-Gasteiz: Capital city of the Basque Country with a comparable Basque-Spanish bilingual citizen portal, district services, and e-administration tools. Comparable peer operating under the same regional regulatory framework as Bilbao.
Others
- Open Data Bilbao (municipal initiative): This is actually an initiative of the subject entity itself, listed for completeness as part of Bilbao's transparency infrastructure. Third-party open-data platform vendors (e.g., CKAN-based solutions, CKAN-affiliated providers) and civic-tech enablers are the comparable adjacent ecosystem participants.
Broad incumbents
- Basque Government (Gobierno Vasco / Eusko Jaurlaritza): Regional government authority overseeing the Basque Country autonomous community. Comparable to Bilbao as a public-sector entity within the same jurisdiction providing citizen-facing digital services, but operating at a broader regional scale with overlapping service areas (e.g., transport, education, social services).
Regional players
- City of Amsterdam (Gemeente Amsterdam): Dutch municipal government with a comparable digital citizen portal, open data program (data.amsterdam.nl), and district-based service delivery. Comparable from a European smart-city and e-government best-practices perspective but operating under a different national jurisdiction (Netherlands vs Spain), serving as a regional rather than direct competitor.
Market position
Strengths3 records
Weaknesses3 records
Competitive moat4 records
Key risks4 records
Key highlights5 records
Customer concentration
BilbaoTIK social profiles
Digital presenceBilbaoTIK financial estimates
Financial estimateRevenue estimate
Valuation estimate
BilbaoTIK leadership team
Management profileNumber of profiles
Profiles1 record
BilbaoTIK funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BilbaoTIK M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BilbaoTIK
What does BilbaoTIK do?
BilbaoTIK is the digital services portal of the Ayuntamiento de Bilbao (Bilbao City Council), delivering municipal government services to the residents of Bilbao. Its core offerings include the e-Udala electronic administration site for citizen procedures, the Bilbao OPEN DATA open data platform, the Bilbao Zuzenean live streaming service for municipal sessions, the 010 telephone information service, and the Plan Auzokide neighborhood improvement program. Services are delivered through physical district offices, the municipal website, and electronic channels for citizen engagement and administrative transactions.
Is BilbaoTIK a public or private company?
BilbaoTIK is a private company. It is classified as state government owned and is currently operating.
When was BilbaoTIK founded?
BilbaoTIK was founded in 1984. It employs 51 to 100 people.
Where is BilbaoTIK based?
BilbaoTIK is headquartered in Bilbao, Bizkaia, Spain, in the Europe region.
Who are BilbaoTIK's main competitors?
Direct peers on record are Valencia City Council (Ajuntament de València), Seville City Council (Ayuntamiento de Sevilla), Donostia-San Sebastián City Council, Zaragoza City Council (Ayuntamiento de Zaragoza), Madrid City Council (Ayuntamiento de Madrid), Barcelona City Council (Ajuntament de Barcelona) and Ayuntamiento de Vitoria-Gasteiz. Open Data Bilbao (municipal initiative) is listed as an others. Basque Government (Gobierno Vasco / Eusko Jaurlaritza) is listed as a broad incumbent. City of Amsterdam (Gemeente Amsterdam) is listed as a regional player.
Does BilbaoTIK have an API?
No public API is recorded for BilbaoTIK.