Customer Service Subcontractor

What Customer Service Subcontractor does

Founded in January 2022 and organized as a SARL in Antananarivo, Madagascar, Customer Service Subcontractor (CSS) is a business process outsourcing firm operating with a registered capital of 500,000 Malagasy Ariary (approximately USD 115). The company delivers customer-experience and back-office services to European clients, leveraging the one-hour time-zone offset between Madagascar and Europe. Its portfolio is organized into four branded service lines: Caller for voice inbound and outbound support; Chatter for multi-channel messaging covering email, live chat, and social networks; Datavore for data entry, processing, and management; and Codeur for outsourced software development, alongside bespoke custom solutions configured per client engagement.

CSS self-positions as a "Talent Factory," explicitly marketing human-powered service delivery rather than technology-driven automation. The firm employs 118 people across voice, chat, data, and code functions, led by Stanislas de Poyferré in the combined role of Président Directeur Général. Its commercial model is direct B2B outreach via email and WhatsApp, with no disclosed marketing budget, channel partners, or programmatic lead generation.

No external funding, institutional investors, certifications, patents, or industry awards are reported. No customer names, contract values, or revenue figures have been disclosed in the available material. The cost base is anchored to Madagascar labor markets while the client base is oriented toward Europe, particularly Francophone markets given the French-language commercial surface.

Name

Customer Service Subcontractor

Legal name

Customer Service Subcontractor (CSS), Société à Responsabilité Limitée (SARL)

Website

https://bpo-css.com

Company type

Private

Founded year

2022

Operating status

Operating

Short description

Customer Service Subcontractor (CSS) is a Madagascar-based BPO firm offering voice, messaging, data management, and software development services to European clients through a 118-person multilingual workforce.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (BPO) Services

NAICS

Telephone Call Centers (56142), Custom Computer Programming Services (541511)

SIC

Services-Computer Processing & Data Preparation (7374), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industry

Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB)

Keywords

• Business process outsourcing
• Customer service outsourcing
• Call center services
• Data entry services
• Offshore development services

Headquarters

HQ city

Antananarivo

HQ country

Madagascar

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. BPO Services - Caller: Inbound and outbound telephone services including hotlines, customer service, after-sales service, and appointment scheduling. Revenue is generated through service contracts, likely on a per-agent or per-hour basis.
2. BPO Services - Chatter: Messaging services covering chats, email, social media, forums. Revenue generated through service contracts for messaging operations.
3. BPO Services - Datavore: Data entry and data processing services, from simple data entry to complete data transformation. Revenue model based on service contracts.
4. BPO Services - Codeur: Development services for web, applications, software, ERP, and automation. Revenue generated through project-based or retainer development contracts.
5. Custom Solutions: Tailored team solutions for specific client needs, from one-time needs to long-term solutions. Revenue negotiated on a custom basis.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

CSS is a human-powered Business Process Outsourcing (BPO) "Talent Factory" providing five service lines: Caller (inbound/outbound telephone operations including hotlines, customer service, after-sales support, and appointment scheduling), Chatter (messaging across live chat, email, social media, and forums), Datavore (data entry and processing/transformation), Codeur (web, application, ERP, and automation development), and Custom (bespoke team configurations for specialized needs). The company is headquartered in Antananarivo, Madagascar and primarily serves international clients in Europe.

Product overview

Customer Service Subcontractor (CSS) operates as a Business Process Outsourcing (BPO) company offering a portfolio of five distinct customer service solutions: Caller for telephone operations (inbound/outbound calls, hotline, customer service, after-sales support, appointment scheduling), Chatter for messaging operations (live chat, email, social media, forums), Datavore for data entry and processing services, Codeur for web/application/software development and automation, and Custom for bespoke team solutions. The company positions itself as a "Talent Factory" providing human-powered services rather than technology products, with operations based in Madagascar serving European clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Caller Inbound and outbound call handling service covering hotlines, customer service, after-sales support, and appointment scheduling. Designed for companies needing telephone-based customer support without building in-house teams.
• Chatter Messaging services covering live chat, email, social media management, and forum interactions. Built for companies requiring multi-channel digital communication handling.
• Datavore Data entry and data processing services, ranging from simple data input to complete data transformation. Targeted at companies with high-volume back-office data tasks.
• Codeur Software development services covering web applications, mobile apps, software, ERP integration, and automation solutions. Delivered through project-based or retainer agreements using technologies including React, Flutter, Bubble, and Rust.
• Custom Custom-built team solutions for specific business needs not covered by the standard service categories. Ranges from one-time engagements to long-term partnerships, with solutions negotiated on a bespoke basis.

Quantifiable outcome

• Talent retention through 30% above-market salaries
• +1 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Teleperformance: Global leader in customer experience management and BPO with a major presence in Madagascar (the country's largest private employer). Most directly comparable competitor in scale, multilingual coverage, and French-market orientation.
• Concentrix: Large global CX/BPO player with extensive offshore and nearshore delivery, including African sites. Directly competes for the same European client voice, chat and back-office work CSS targets.
• Majorel: Global CX operator with a particularly strong African footprint, including multilingual hubs serving European clients. Closely comparable on language stack, nearshore delivery model and SMB-to-enterprise client mix.
• Foundever: Customer experience and BPO provider formed from Sitel/Maxcess, serving global brands across voice and digital channels. Directly comparable on omnichannel customer service, data processing and CX outsourcing.
• TTEC: Global CX and digital customer management provider with nearshore/offshore delivery centers serving European clients. Comparable on voice, chat and back-office BPO offerings.
• Contact Center International (CCI): Madagascar-headquartered BPO and contact center operator with similar focus on multilingual customer service for European and African clients. Direct regional peer competing for the same local talent pool.
• Webhelp: French-origin CX/BPO player with deep European client base and multilingual delivery across EMEA. Now operating under the Concentrix brand, but historically the closest European nearshore BPO comparable for a French-language-focused firm like CSS.

Broad incumbents

• WNS: Global BPM and CX provider with large offshore delivery centers. Comparable on data processing, voice and customer service, but operates at much larger scale and across more verticals.
• Infosys BPM: Business process management arm of Infosys offering customer service, data processing and back-office outsourcing globally. Overlaps with CSS on Datavore-style data work and customer support, but serves predominantly enterprise contracts.
• Genpact: Global professional services and digital transformation firm with a sizable BPO practice covering customer service, finance & accounting, and data operations. Comparable on the data processing and back-office side of CSS's offering.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Customer Service Subcontractor