BPT Consulting Services

What BPT Consulting Services does

BPT Consulting Services is a privately held, boutique management consulting firm headquartered in Windhoek, Namibia, operating across Southern Africa. The firm delivers an integrated consulting platform comprising four core service modules: Strategic Management Consulting, Business Process Management (BPM), Performance Management, and Customer Experience Management. These services are positioned as a holistic, interconnected methodology rather than discrete software products, with strategy informing process design, performance frameworks measuring execution, and customer experience insights feeding back into both strategy and process improvement.

The firm is led by Principal Advisor Hannelie Eksteen, whose expertise and personal brand are central to delivery. BPT maintains a small team, supplemented by a partnership ecosystem that includes The CX Group SA (core CX partner), GBTEC and Tregear BPM (BPM technology providers), and Kippy KPI (performance management tooling). Customer engagement is project-based and enterprise-oriented, targeting banks, regulators, state-owned enterprises, and corporate clients in Namibia, South Africa, Botswana, and Zambia, with documented repeat engagements dating from 2009 through 2022.

Revenue is generated through professional services fees on multi-year, project-based consulting engagements with no publicly disclosed pricing. The firm's customer base is heavily weighted toward Namibian financial services institutions (Standard Bank, Nedbank, Bank of Namibia, Capricorn, Trustco) and public enterprises (Ministry of Public Enterprises, NIPAM, Development Bank of Namibia), with more recent diversification into mining (Harmony Gold). The firm is founder-led, bootstrapped, and operates without external investment, subsidiaries, or formal corporate structural changes. A forthcoming Governance Summit 2026 signals an emerging expansion into event-based thought leadership.

Name

BPT Consulting Services

Legal name

BPT Consulting Services

Website

https://bptconsulting.com.na

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

BPT Consulting Services is a Windhoek-based boutique management consulting firm serving financial institutions, public enterprises, and corporates across Namibia, South Africa, Botswana, and Zambia with integrated strategy, BPM, performance management, and customer experience advisory services.

Ownership category

akta.pro rank

Product category

Management Consulting Services

NAICS

Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Operations & Process Improvement Consulting (BPAHACAB)

akta.pro secondary industry

Strategy & Corporate Development Consulting (BPAHACAA)

Keywords

• Management consulting services
• Business process management
• Strategic management consulting
• Performance management consulting
• Customer experience consulting

Headquarters

HQ city

Windhoek

HQ country

Namibia

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D

Revenue model

1. Management Consulting Services: Project-based consulting engagements providing strategic management, business process management, performance management, and customer experience advisory services. Revenue is generated through professional service fees for advisory, implementation, and facilitation engagements with organisations across Africa.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

BPT Consulting Services is a boutique management consulting firm that delivers integrated strategic management, business process management (BPM), performance management, and customer experience (CX) advisory services to large organisations across Southern Africa. Engagements cover strategic and business plan development, corporate strategy formulation, end-to-end process mapping and redesign, balanced scorecard design, KPIs and dashboards, and CX strategy integration, executed via a proprietary five-phase methodology.

Product overview

BPT Consulting Services offers an integrated consulting platform comprising four core service modules: Strategic Management Consulting, Business Process Management, Performance Management, and Customer Experience Management. These services are delivered as a unified, holistic consulting offering rather than discrete software products. The modules are designed to interconnect—strategy informs process design, process execution is measured through performance management frameworks, and customer experience insights feed back into both strategy and process improvement—enabling organisations to drive sustainable transformation across the full value chain.

Differentiator

Problem solved

Functional benefit

Products and services

• Strategic Management Consulting Guiding organisations in defining, planning, and executing effective strategies to achieve long-term goals. Offerings include development of strategic and business plans, corporate strategy formulation, strategic review and repositioning, visioning, scenario planning and futures thinking, stakeholder strategy and environmental scanning, alignment of strategy with organisational capabilities, change management for strategy execution, and governance and leadership advisory. Target buyers are senior leadership teams in financial institutions, public enterprises, and corporate organisations across Southern Africa.
• Business Process Management Designing, analysing, and optimising business processes for operational excellence and efficiency. Offerings include end-to-end business process mapping, modelling and redesign, development of process architecture and process governance, process maturity assessments, Standard Operating Procedures (SOPs), Business Process Reengineering (BPR), digital enablement and BPM technology solutions, and continuous improvement initiatives. Target buyers are operational leaders in banks, public enterprises, and corporate organisations across Southern Africa.
• Performance Management Establishing frameworks to measure, monitor, and enhance organisational performance. Offerings include Balanced Scorecard (BSC) design and implementation, corporate and functional KPIs, individual performance management systems, performance measurement frameworks, monitoring and evaluation (M&E) systems, scorecards, dashboards and analytics, Results-Based Management (RBM), and performance culture development. Target buyers are executives and operational leaders who require measurable KPIs and dashboards to manage performance.
• Customer Experience Management Improving customer journeys and touchpoints to deliver exceptional experiences and drive loyalty. Approach includes designing holistic Customer Experience strategies aligned to organisational purpose and strategy, mapping and optimising the whole customer journey, integrating customer insights into process and performance frameworks, building organisational capability for a customer-centric culture, and ensuring that CX is embedded into strategy execution and operational decision-making. Target buyers are customer-centric leaders in financial services, public enterprises, and corporate organisations.

Quantifiable outcome

• Clients receive measurable results through established KPIs, dashboards, and performance measurement frameworks
• +2 more outcomes

Named customers19 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• The CX Group SAcoreStrategic or Co-development PartnerThe CX Group South Africa is a customer experience consultancy. They partner with BPT Consulting Services to deliver integrated customer experience transformation projects, combining strategic CX expertise with BPT's process and performance management capabilities.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Ernst & Young (EY): Big Four advisory firm with significant African consulting operations spanning strategy, customer experience, and performance transformation. Overlaps with BPT on CX and transformation work in financial services and public sector.
• Accenture: Global professional services firm with deep BPM, performance management, and customer experience capabilities across Africa. Directly comparable on the operations/process redesign and CX dimensions of BPT's offering, particularly in financial services.
• Bain & Company: Global strategy and management consultancy with deep financial-services and public-sector expertise, including a longstanding African presence. Comparable on corporate strategy, performance improvement, and operating-model engagements BPT delivers.
• Deloitte Consulting: Big Four advisory firm with an established Southern African practice spanning strategy, operations, ERP/CRM, and human capital. Competes with BPT for the same enterprise and public-sector transformation mandates at significantly greater scale.
• Boston Consulting Group (BCG): Global management consultancy operating across Africa in strategy, BPM, and organizational transformation. Overlaps with BPT's integrated strategy-plus-execution offering for banks and public enterprises.
• McKinsey & Company: Global management consulting leader with a strong African practice serving banks, public-sector entities, and corporates across strategy, operations, and transformation. Directly comparable to BPT's strategy and transformation work but at vastly larger scale and broader geographic reach.
• KPMG Advisory: Big Four advisory firm with strong Africa coverage in strategy, operations, governance, and risk consulting. Comparable to BPT in serving banks, regulators, and state-owned enterprises on governance and performance frameworks.

Regional players

• Genesis Analytics: Boutique African consulting firm headquartered in South Africa with deep expertise in financial services, public health, and economic development across the continent. Closest like-for-like comparable to BPT by size, regional focus, and sector specialization.
• Stratagem Africa: African-focused management and strategy consultancy serving corporates and governments across the continent. Comparable to BPT in integrated strategy, transformation, and policy advisory delivery in Southern African markets.

Direct peers

• Tregear BPM: Australian BPM consultancy and BPT's own international partner. Directly comparable on business process management consulting, maturity assessments, and BPM software-enabled transformation engagements BPT delivers across Namibia and Southern Africa.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/heksteen
• Facebookfacebook.com/bptconsult
• LinkedInlinkedin.com/company/bpt-consulting-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BPT Consulting Services