Brent Carers Centre

What Brent Carers Centre does

Brent Carers Centre is a UK-registered charity (Charity No: 1066691, Company No: 3354038) founded in 1994 and headquartered in Willesden, London, delivering a single-access-point hub of support services for unpaid and family carers in the London Borough of Brent. Its core offer spans Carers Support Services (information, advice, carers assessments, benefits and form-filling support, emergency planning with Carers Emergency Cards, and respite referrals), a dedicated Young Carers Service for under-18s, a Young Adult Carers Service for ages 14–25, Working Carers support, and Mental Health Well-Being Support including free face-to-face and virtual counselling. Beyond the core hub, the charity runs three distinct contract-funded programmes: the Diabetes Digital Inclusion Service with Brent Council's Brent Health Matters initiative, the Health Educators Partnership Service (HEPS) — a consortium it leads with Brent Mencap, Brent Young Thrive, PLIAS and SAAFI delivering health education across five Brent localities — and a Wellbeing Outreach Service embedded in 8+ GP practices to drive annual health checks and flu vaccine uptake among patients with Serious Mental Illness and registered carers.

The organisation operates with no proprietary technology platform; service delivery is conducted face-to-face at the Willesden office, through home visits, at community venues across Brent, and via Microsoft Teams and Zoom for online support groups and virtual counselling. Core records and communications run on standard email, telephony (020 3802 7070 / 7080) and a content-managed website (brentcarerscentre.org.uk), with no public-facing app, API or data product. Operational staff comprise approximately 20 paid roles spanning leadership (CEO Anne-Marie Morris, Operations Manager Alan D'Arcy), the Carer Information Advice Support Officer team (six staff), Young Carers team (Service Manager plus three Support Officers), Health Education team (Service Manager, Case Management and six Health Educators), plus Counselling, Well-being Outreach, Volunteer & Befriending Coordination and Finance functions, supported by volunteers.

Brent Carers Centre is funded through a mix of statutory grants and contracts from Brent Council and NHS partners — underwriting the HEPS, Diabetes Digital Inclusion and Wellbeing Outreach programmes — and charitable income from donations, fundraising events, and mechanisms including The Giving Machine and Brent Community Lottery. All core services are provided free of charge to registered carers; some events carry a nominal fee and respite grants are highly competitive. The go-to-market model is community-led and referral-driven: the Carers Forum meets quarterly, peer support groups operate across localities, and inbound referrals flow from 8+ GP practices, social workers and schools. Strategic positioning is anchored on Carerstrust Network Partner status and on the charity's role as lead convener within the local health and social care ecosystem.

Name

Brent Carers Centre

Legal name

Brent Carers Centre

Website

https://brentcarerscentre.org.uk

Company type

Private

Operating status

Operating

Short description

Brent Carers Centre is a Willesden-based UK charity providing free information, advice, assessments, counselling and respite services to unpaid and family carers, young carers and working carers across the London Borough of Brent, funded by statutory grants and donations.

Ownership category

akta.pro rank

Product category

Social Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (62419)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Emergency / On-Demand Respite Care (HSABAGAD)

akta.pro secondary industries

Palliative Care, Hospice & Serious Illness Support (BPAGACAK), Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical) (HSABAAAG)

Keywords

• Carer support services
• Social care charity
• Young carers support
• Community health services
• Unpaid family carers

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Charitable Donations and Fundraising: The charity relies on donations from the public, fundraising activities, and institutional funders to sustain operations. They participate in the Brent Community Lottery and The Giving Machine scheme for fundraising.
2. Government/Statutory Funding: Funding from Brent Council and NHS partners to deliver carer support services, including Carers Assessments and health check support services.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Brent Carers Centre is a registered charity providing a single access point for free, comprehensive support services to unpaid family carers in the London Borough of Brent. Its offering includes information and advice, carers assessments, benefits guidance, counselling, respite services, emergency planning, training workshops, and well-being programmes for adults, young carers, and working carers. The charity also delivers partnership programmes such as the Diabetes Digital Inclusion Service, the Health Educators Partnership Service (HEPS), and a Wellbeing Outreach Service supporting annual health checks for people with serious mental illness.

Product overview

Brent Carers Centre is a charity providing a comprehensive suite of support services for unpaid carers in Brent, London. The organization operates as a single-access-point service hub rather than a technology platform. Core services include Carers Support Services (information, advice, assessments, benefits guidance), Young Carers Service (for those 18 and under), Young Adult Carers Service (ages 14-25), Working Carers Support, Emergency Planning with Carers Emergency Cards, Mental Health Well-Being Support including counselling, and Respite Services (befriending, sitting service, grants). Additional services include the Diabetes Digital Inclusion Service (digital training for diabetes patients), Health Educators Partnership Service (HEPS - a multi-agency partnership), Wellbeing Outreach Service (health checks for SMI patients and carers), and Carer Training Workshops. The organization also provides resources including information guides, booklets, and coordinates a Carers Forum for quarterly meetings. All services are delivered through their physical office location and partner organizations, with no public-facing technology platform or API.

Differentiator

Problem solved

Functional benefit

Products and services

• Carers Support Services

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• CarerstrustcoreStrategic or Co-development PartnerNetwork Partner of Carerstrust, a national charity working to improve support and services for carers. The partnership provides access to resources, best practices, and potentially shared services.
• Brent Council (Brent Health Matters)coreStrategic or Co-development PartnerPartnership with Brent Council's Brent Health Matters initiative to deliver the Diabetes Digital Inclusion Service, providing free digital training for diabetes patients in Brent.
• Health Educators Partnership Service (HEPS) ConsortiumcoreStrategic or Co-development PartnerPartnership led by Brent Carers Centre with Brent Mencap, Brent Young Thrive, PLIAS, and SAAFI to deliver health education services across five localities in Brent, addressing health inequalities exposed by the Covid-19 pandemic.
• GP Practices in BrentcoreStrategic or Co-development PartnerCollaboration with 8+ GP practices in Brent to increase uptake of health checks and flu vaccines for patients with Serious Mental Illness and carers. Wellbeing Outreach Workers engage with practices to support patient health monitoring.
• CarefreebreaksminorGTM or Marketing PartnerMember of the Care Free Breaks Scheme providing short breaks for unpaid carers in hotels and holiday cottages during low season, donated by owners across the UK.
• The Giving MachineminorGTM or Marketing PartnerOnline fundraising partner through which supporters can make donations to Brent Carers Centre when shopping online.
• Brent Community LotteryminorGTM or Marketing PartnerPartnership with Brent Community Lottery allowing supporters to support the charity while potentially winning prizes up to £25,000.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Carers Trust: National charity and network of local carer organisations, of which Brent Carers Centre is a Network Partner. Comparable as a carer support provider, but operates at national scale rather than a single borough.
• Carers UK: The UK's national membership charity for unpaid carers, providing advice, information and policy advocacy. Comparable mission in supporting unpaid carers, but operates nationally rather than locally.
• Carers Federation: Mid-sized UK charity delivering carer support services across multiple local authority areas. Comparable service offering (information, advice, assessments, training) but with broader geographic reach.
• Crossroads Care: National network of local charities providing respite care and support for unpaid carers. Comparable as a provider of respite breaks and befriending services, the core of BCC's respite offering.

Regional players

• Age UK Brent: Local Age UK branch serving the same London Borough of Brent, providing services for older people. Comparable as a hyper-local charity supporting elderly residents and their families in the same geographic footprint.
• Action for Carers (Surrey): Local carer support charity in Surrey providing information, advice, assessment and respite services for unpaid carers. Directly comparable operating model and service mix, but in a different county.
• Carers Leeds: Local carer support charity in Leeds providing information, advice, training and respite. Comparable as a borough-level unpaid carer support organisation with a similar range of services.

Direct peers

• Brent Mencap: Brent-based charity supporting people with learning disabilities and their families, a partner of Brent Carers Centre in the HEPS consortium. Comparable as a local non-profit delivering similar community-based support services in Brent.

Emerging players

• TIDE (Together in Dementia Everyday): National involvement network for carers of people with dementia. Comparable as a dedicated support organisation for family carers in the dementia space, which aligns with BCC's primary caregiver population.

Others

• Brent Council (Adult Social Care): Local authority commissioner and statutory partner funding BCC's services. Comparable as a stakeholder in the Brent health and social care ecosystem, though not a competing charity.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Brent Carers Centre