What Buurtservicepunt does

Stichting Buurtservicepunt is a non-profit foundation (stichting) registered in Leeuwarden, Netherlands (KVK 69161259), operating free walk-in consultation services for residents of the Leeuwarden municipality on matters related to housing, work, and welfare. The foundation runs inloopspreekuren (walk-in consultation hours) at more than 12 neighborhood community rooms and library branches, where approximately 30 volunteer client advisors — many of whom are themselves benefit recipients — provide one-on-one assistance with government paperwork, benefits applications (uitkering, toeslagen), tax returns, special financial assistance (bijzondere bijstand), municipal tax exemptions (kwijtschelding), WMO support, objection filings, and referrals to specialized welfare organizations.

The service is entirely human-delivered; the foundation operates no proprietary technology platform, no mobile application, and no API. Its only digital surface is an informational website (buurtservicepunt.nu). The offering is composed of one core product (the walk-in consultation session) and roughly ten supporting service lines corresponding to specific Dutch government benefit and assistance programs, all delivered free of charge.

Buurtservicepunt's business model is non-commercial: the foundation is funded primarily through a municipal subsidy from Gemeente Leeuwarden, supplemented by sponsorships from De Haan advocaten & notarissen and KNR/PIN (an interchurch solidarity fund). The foundation employs approximately 9 paid staff and is governed by a board plus a Supervisory Board (Raad van Toezicht). Strategic partners include Amaryllis Sociale Wijkteams (referral pathway for complex cases), DBieb library (joint operation of the Informatiepunt Digitale Overheid), and the Belastingdienst (official Toeslagenservicepunt designation). Customers — in the sense of service users — are low-income residents and benefit recipients of Leeuwarden and surrounding villages including Grou and Stiens; no fees are charged to any user.

Name

Buurtservicepunt

Legal name

Stichting Buurtservicepunt

Website

https://buurtservicepunt.nu

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Stichting Buurtservicepunt is a non-profit foundation that provides free, volunteer-led walk-in consultations to low-income residents of Leeuwarden, Netherlands, helping them navigate housing, work, and welfare matters including benefits applications, tax returns, and government paperwork.

Ownership category

akta.pro rank

Product category

Community Social Welfare Services

NAICS

Other Community Housing Services (624229)

SIC

Services-Social Services (8300)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

akta.pro secondary industry

Income Support & Cash Assistance Programs (BPAIAKAE)

Keywords

• Social welfare services
• Government benefits assistance
• Community advisory services
• Volunteer client advisors
• Citizen support services

Headquarters

HQ city

Leeuwarden

HQ country

Netherlands

HQ region

Europe

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Municipal Subsidy: Primary funding from the municipality of Leeuwarden to organize free walk-in consultation services for citizens on housing, work, and welfare matters.
2. Sponsors and Funds: Financial support from sponsors including De Haan advocaten & notarissen and KNR/PIN (solidarity contribution from religious communities in the Netherlands).

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Stichting Buurtservicepunt operates free walk-in consultation services (inloopspreekuren) at neighborhood rooms and DBieb library locations across the municipality of Leeuwarden, where approximately 30 volunteer client advisors help citizens with questions and administrative tasks related to housing, work, and welfare. The portfolio covers assistance with benefit applications (uitkering, toeslagen), tax returns (belastingaangifte), special financial assistance (bijzondere bijstand), municipal tax exemptions (kwijtschelding), WMO support, objection filings (bezwaar), income-enhancement measures, and digital government services via the IDO information point.

Product overview

Buurtservicepunt is a community service organization offering free walk-in consultation services across multiple locations in Leeuwarden and surrounding areas. The core offering consists of volunteer-based client advisor support, where 30 volunteer advisors help citizens with questions about housing, work, and welfare. The service portfolio includes assistance with benefits applications (uitkering, toeslagen), tax filing (belastingaangifte), special financial assistance (bijzondere bijstand), tax exemptions (kwijtschelding), WMO support, income enhancement measures, objection filings, and digital government services (IDO). All services are provided free of charge at neighborhood community centers (buurtkamers) and the DBieb library, with services primarily targeting welfare recipients and low-income residents.

Differentiator

Problem solved

Functional benefit

Products and services

• Inloopspreekuur (Walk-in Consultation Services) Free in-person consultation sessions where citizens can walk in during scheduled hours at neighborhood rooms across Leeuwarden and receive one-on-one support with questions on housing, work, and welfare, including help with government paperwork, benefits applications, tax returns, and referrals to welfare organizations. Targeted at residents of Leeuwarden, Stiens, and Grou, particularly benefit recipients and minimum-income individuals.
• Cliëntadviseur (Client Advisor Support) One-on-one assistance delivered by approximately 30 volunteer client advisors to residents navigating government services, completing applications for benefits (uitkering, toeslagen), filing tax returns, and communicating with institutions. Available to all Leeuwarden-municipality residents during walk-in hours at all locations.
• Uitkering Assistance (Benefits Application Support) Free help with applying for unemployment benefits (WW) and welfare benefits (WWW). Available at all Buurtservicepunt locations during walk-in hours. Targeted at Leeuwarden residents seeking income support.
• Bijzondere Bijstand (Special Assistance) Free assistance applying for bijzondere bijstand (special financial assistance) for extraordinary expenses that cannot be covered from regular income. Available at all Buurtservicepunt locations for Leeuwarden residents.
• Belastingaangifte (Tax Return Assistance) Free tax filing assistance for individual citizens (Particulieren), provided during dedicated Belastingen/toeslagen consultation hours at DBieb library and all other Buurtservicepunt locations. Available to Leeuwarden residents only; availability on the day is confirmed on arrival.
• Toeslagen (Allowances Service) Free help applying for healthcare allowance (zorgtoeslag) and housing allowance (huurtoeslag). Available during Belastingen & toeslagen consultation hours at Buurtservicepunt locations and the official Toeslagenservicepunt channel through the Belastingdienst.
• Kwijtschelding (Exemption Assistance) Free assistance applying for municipal tax exemptions (kwijtschelding), such as HEF (municipal taxes). Available at all Buurtservicepunt locations for Leeuwarden residents.
• Informatiepunt Digitale Overheid (IDO) (Digital Government Information Point) Free help with online government services and forms, delivered through the IDO information point hosted by Buurtservicepunt in collaboration with DBieb library. Available at the Centrum dbieb, Stiens, and Grou library locations. Targeted at Leeuwarden residents who need support with digital government interactions.
• WMO Ondersteuning (Social Support Act Assistance) Free assistance with applications under the Wet maatschappelijke ondersteuning (WMO), including taxi services and general WMO information. Available at all Buurtservicepunt locations for Leeuwarden residents.
• Inkomens Verruimende Maatregelen (Income Enhancement Measures) Free help applying for income-enhancing measures, including SUN (Stichting Uitkering). Available at all Buurtservicepunt locations for Leeuwarden residents.
• Bezwaar (Objection Filing) Free assistance filing objections (bezwaar) related to government decisions, such as rent increases. Available at all Buurtservicepunt locations for Leeuwarden residents.

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Amaryllis (Sociale wijkteams)coreStrategic or Co-development PartnerAmaryllis provides the social neighborhood teams that work in conjunction with Buurtservicepunt. When clients have complex issues, Buurtservicepunt refers them to the social neighborhood teams for specialized support.
• DBieb (Bibliotheek)coreStrategic or Co-development PartnerBuurtservicepunt organizes the Informatiepunt Digitale Overheid (IDO - Digital Government Information Point) in collaboration with DBieb library. IDO consultations available at multiple library locations to help citizens with digital government services.
• BelastingdienstcoreChannel Partner/ Reseller/ DistributorBuurtservicepunt operates as an official Toeslagenservicepunt (Benefits Service Point) for the Dutch Tax Authority, providing assistance with tax returns and benefits applications at all locations.
• De Haan advocaten & notarissenminorOthersSponsor providing financial support to Buurtservicepunt. Law firm offering legal and notarial services.
• KNR/PINminorOthersSolidarity contribution from religious communities in the Netherlands via KNR projects supporting Dutch initiatives. Provides financial sponsorship.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• VluchtelingenWerk Nederland: Dutch non-profit supporting refugees and migrants with benefits applications, government paperwork, and welfare navigation. Comparable in volunteer-driven model helping vulnerable populations with Dutch government bureaucracy.
• Amaryllis (Sociale Wijkteams Leeuwarden): Municipal social neighborhood teams in Leeuwarden providing broader social work and welfare support. Already a referral partner of Buurtservicepunt and partially overlaps in scope, but operates as municipal in-house teams with professional social workers rather than volunteers.
• Kwadraad Maatschappelijk Werk: Regional Dutch social work organization providing broader welfare, debt, and social support services. Comparable in helping citizens with financial and administrative welfare matters but as a larger, professionally staffed organization.

Direct peers

• Stichting Leergeld: Dutch non-profit foundation supporting low-income families with access to benefits, school supplies, and welfare programs. Directly comparable model of helping minimum-income citizens navigate Dutch benefits and welfare systems.
• SchuldHulpMaatje: Dutch non-profit providing volunteer-based debt counseling and financial assistance support across multiple municipalities. Directly comparable to Buurtservicepunt in its free, volunteer-driven model helping low-income citizens navigate financial welfare services.
• Humanitas Nederland: Large Dutch non-profit offering volunteer-supported social services including financial and administrative support. Comparable in offering citizen-facing help with welfare administration and benefits navigation at neighborhood level.
• Formulierenbrigade: Dutch initiative helping citizens complete government forms and benefits applications, often via libraries and community centers. Closely mirrors Buurtservicepunt's core walk-in form-assistance service.

Others

• Bibliotheek DBieb Leeuwarden: Public library network in Leeuwarden serving as host location and partner for Buurtservicepunt's IDO digital government services. Not a direct competitor but an enabling ecosystem partner.
• Gemeente Leeuwarden (Social Domain): Municipal government of Leeuwarden providing direct social welfare services and the primary funder of Buurtservicepunt via subsidy. Acts as both commissioner and partial alternative provider of welfare services.

Regional players

• Stichting Buurtteams Amsterdam: Dutch non-profit social support organization operating neighborhood-based welfare services in Amsterdam. Comparable operating model (neighborhood-level social support) but in a different region.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/buurtservicepunt

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Buurtservicepunt