Citizens Advice Elmbridge (West)

What Citizens Advice Elmbridge (West) does

Citizens Advice Elmbridge (West) is a UK-registered charity (charity number 1094025, company limited by guarantee number 4372959) founded in 1942 in Walton-on-Thames, Surrey, and currently headquartered at the Elmbridge Community Hub on the High Street. The organization provides free, confidential, independent, and impartial advice to anyone who lives, works, or studies in the Walton-on-Thames, Weybridge, and Hersham catchment area (postcodes KT12 and KT13), and is a member of the national Citizens Advice charity and the Citizens Advice Surrey network. It operates with seven paid staff supported by trained volunteers, and is governed by a board of trustees chaired by Terence Gale under CEO Margaret Bourne.

Name

Citizens Advice Elmbridge (West)

Legal name

Citizens Advice Elmbridge (West)

Website

https://caew.org.uk

Company type

Private

Founded year

1942

Operating status

Operating

Headcount range

1–10 employees

Short description

Citizens Advice Elmbridge (West) is a UK charity providing free, independent advice on debt, benefits, housing, family, employment, and immigration to residents of Walton-on-Thames, Weybridge, and Hersham (KT12 and KT13) via phone, digital, in-person, and GP outreach channels, funded by local councils and charitable grants.

Ownership category

akta.pro rank

Product category

Community Advice Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120), Child and Youth Services (62411)

SIC

Services-Social Services (8300)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

akta.pro secondary industries

Family & Parenting Support Services (BPAGAEAC), Housing Assistance & Homeless Services (BPAGAEAB), Domestic Violence & Abuse Support Services (BPAGAEAD), Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

Keywords

• Free legal advice
• Debt counselling services
• Welfare benefits advice
• Community advice services
• Charitable advisory services

Headquarters

HQ city

Walton-on-Thames

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Charitable Funding & Grants: Funding from local government (Elmbridge Borough Council, Surrey County Council), charitable trusts (Community Foundation for Surrey, Walton Charity, Weybridge Charity, London Legal Support Trust, Postcode Society Trust, National Lottery), and corporate donors (Tesco Bags of Help).
2. Individual Donations: Regular monthly donations and one-off donations via JustGiving and PayPal. Free service funded by donations from individuals.
3. Fundraising Activities: Corporate partnerships, community events, Elmbridge Lottery, easyfundraising (affiliate), Facebook fundraisers, and public speaking engagements.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Citizens Advice Elmbridge (West) is a registered charity providing free, confidential, independent, and impartial advice to everyone who lives, works, or studies in Walton on Thames, Weybridge, and Hersham (postcodes KT12 and KT13) in Surrey. Services are delivered by trained advisers and volunteers via phone helpline, email, online referral forms, video calls, and pre-booked in-person appointments covering debt, benefits, housing, immigration, family, employment, consumer issues, and domestic abuse. Specialized offerings include IDVA outreach, GP outreach, young people's advice, and income maximisation support for unpaid carers.

Product overview

Citizens Advice Elmbridge (West) is a local charity providing free, independent, confidential and impartial advice services to residents of Walton on Thames, Weybridge, and Hersham (postcodes KT12 and KT13). The organization operates a single unified service delivery model offering advice through multiple channels (phone, email, video, in-person) and specializes in debt, benefits, housing, immigration, family, employment, and consumer issues. Core services include general advice provision and the North Surrey Domestic Abuse Service (NSDAS). Additional specialized modules include the GP Outreach Project (launched January 2024), Young Citizens Advice (16-24s), Advice for Carers (income maximisation), Debt Advice Explained (educational resources), Crisis Contacts directory, Self-Help Online Resources, and Research and Campaigns advocacy work.

Differentiator

Problem solved

Functional benefit

Brands

• North Surrey Domestic Abuse Service (NSDAS): Domestic abuse advice and support service for adults and children in Epsom & Ewell, Elmbridge and Spelthorne

Quantifiable outcome

• 3,584 clients helped in 2023-2024
• +3 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Elmbridge Borough CouncilcoreStrategic or Co-development PartnerLocal government authority providing core funding and partnership support for advice services to Walton on Thames, Weybridge and Hersham residents. Funder of housing options team.
• Surrey County CouncilcoreStrategic or Co-development PartnerCounty council providing funding and partnership for advice and social care services. Co-funder of Mental Health Investment Fund and Surrey Crisis Fund.
• Citizens Advice SurreycoreStrategic or Co-development PartnerMembership organization connecting local Citizens Advice offices across Surrey for shared learning, research and campaign coordination.
• Fort House SurgerycoreStrategic or Co-development PartnerGP surgery in Walton on Thames partner for GP Outreach Project launched January 2024. Provides on-site advice services to reach patients earlier.
• PA HousingminorStrategic or Co-development PartnerHousing association partner for referrals and joint support of tenants with advice needs.
• Citizens Advice Surrey NetworkcoreStrategic or Co-development PartnerNetwork of local Citizens Advice offices across Surrey including Kingston, Runnymede & Spelthorne, Woking, Esher, Mole Valley, South West Surrey, Epsom and Ewell, Reigate & Banstead, and Sutton providing mutual support and Surrey Adviceline.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Christians Against Poverty (CAP): UK charity providing free debt advice and money coaching services; smaller-scale, faith-based specialist that competes in the same debt advice space as CAE West's Debt Advice service.

Broad incumbents

• StepChange Debt Charity: National debt advice charity that operates as a specialist comparator for CAE West's significant debt advice workload (£806,933 debts managed annually); a broader-scale incumbent in the same advice area.
• Shelter: National housing and homelessness charity providing comparable advice on housing-related issues, one of CAE West's core advice categories, but at significantly greater scale and specialization.
• Citizens Advice UK: National umbrella organization that CAE West is a member of; provides the Citizens Advice brand, FCA authorization umbrella, research capabilities, and policy advocacy that local offices leverage.

Direct peers

• Citizens Advice Mole Valley: Local Citizens Advice office in the Surrey network delivering similar free advice services to Mole Valley residents, comparable funding mix and service scope.
• Citizens Advice Runnymede & Spelthorne: Local Citizens Advice office operating immediately adjacent to CAE West in Surrey, sharing the Citizens Advice brand, AQS standards, and Surrey network membership while serving postcodes in Runnymede and Spelthorne.
• Citizens Advice Woking: Sister local Citizens Advice office in the Surrey network providing comparable free advice services under the same brand and standards to Woking residents.
• Citizens Advice Surrey: Regional membership body coordinating Citizens Advice offices across Surrey. CAE West is a member; the network coordinates shared services like Surrey Adviceline and joint funding applications, making it the closest operational peer for shared learning and scale.
• Citizens Advice Epsom & Ewell: Local Citizens Advice office covering Epsom & Ewell, sharing the Surrey-wide co-funding arrangement and collaborating on the North Surrey Domestic Abuse Service with CAE West.
• Citizens Advice Esher: Local Citizens Advice office within the Surrey network serving the borough of Elmbridge alongside CAE West, operating with similar volunteer/staff model and FCA authorization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/fundraisers
• LinkedInlinkedin.com/company/citizens-advice-elmbridge-west

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Advice Elmbridge (West)