CAGI - International Geneva Welcome Centre

What CAGI - International Geneva Welcome Centre does

CAGI - Centre d'Accueil de la Genève Internationale - is a non-profit association founded in 1996 by the Swiss Confederation and the Republic and Canton of Geneva, headquartered at La Pastorale on Route de Ferney in Geneva. It functions as the official single entry point (porte d'entrée unique) for the reception and integration of international newcomers to Geneva, serving staff and families of international organizations, NGOs, permanent missions, multinational corporations, visiting delegates from developing countries, PhD students and professors, interns, and private domestic employees holding F permits. CAGI is governed by a Committee chaired by Ambassador Anna Ifkovits Horner, with operational leadership by Co-Director ad interim Gregory Bozzetti, and is supported by more than 30 public and private member entities.

CAGI's service offering is delivered through a portfolio of digital platforms and in-person programs. Core digital products include the cagi.ch website with an integrated text-and-voice chatbot (built on LLM models from Anthropic and OpenAI, with ElevenLabs text-to-speech and Twilio telephony infrastructure), the Delegates Welcome Application (cagi.kalyss.ch) for visiting delegate accommodation requests, the recruitment platform (jobs.cagi.ch) for NGO and permanent mission job postings, the housing exchange platform, and the private household employees platform (household.cagi.ch). Programmatic services include the year-long Welcome Programme, language exchange (Bourse d'Echanges Linguistiques), Cultural Kiosks operating at UN Geneva (Building A) and CERN (Building 500), the Delegates Information Desk at UN Geneva during major conferences, NGO establishment support, financial accommodation support for developing-country delegates, and the hosted Bureau de l'Amiable Compositeur mediation service for labor disputes. The organization operates with approximately 24 staff across specialized service teams and is recognized through International Gender Champion, 1+ pour tous, and 2050today commitments.

CAGI operates as a fully subsidized non-profit with no revenue-generating customer fees; all services are provided free of charge to eligible beneficiaries. The organization is financed through membership contributions and institutional funding from founding members (Swiss Confederation, Republic and Canton of Geneva), associate members (BCGE, CCIG, Canton Vaud, FER Genève, FIPOI, Fondation pour Genève, HUG, SIG, UNIGE, Ville de Genève, gva.ch, Genève.com), and supporting members (CERN, WIPO, ITU, Graduate Institute, and other companies and institutions). GTM is direct and service-led, operating a single physical entry point at La Pastorale complemented by multilingual digital channels (FR, EN, DE, IT, PT, ES, AR), social media presence, and member-organization referral flows. The customer base is structurally captive to the Geneva international ecosystem - serving a population whose presence is dictated by employer assignments to UN agencies, NGOs, diplomatic missions, and Geneva-headquartered multinationals - which makes CAGI the de facto institutional coordinator rather than a discretionary vendor.

Name

CAGI - International Geneva Welcome Centre

Legal name

Centre d'Accueil de la Genève Internationale

Website

https://cagi.ch

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

CAGI is the official Geneva Welcome Centre, a non-profit founded in 1996 by the Swiss Confederation and the Canton of Geneva. It serves as the single entry point for integration, housing, and administrative support to staff of international organizations, NGOs, permanent missions, visiting delegates, and multinationals in International Geneva.

Ownership category

akta.pro rank

Product category

International Integration and Welcome Services

NAICS

Convention and Visitors Bureaus (561591), Civic and Social Organizations (813410)

SIC

Services-Membership Organizations (8600)

akta.pro primary industry

Cultural Adjustment & Integration Services (intercultural programs, community connection) (EDALANAD)

akta.pro secondary industry

Economic Growth, Trade & Private Sector Development Programs (BPADABAF)

Keywords

• International integration services
• Welcome centre services
• Housing exchange platform
• NGO support services
• Cultural kiosk ticketing

Headquarters

HQ city

Geneva

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Public Funding: CAGI is a non-profit association founded in 1996 by the Swiss Confederation and the Republic and Canton of Geneva. The organization is supported by more than 30 national and local, public and private entity members including founding members (Swiss Confederation, Republic and Canton of Geneva), associate members (BCGE, CCIG, Canton Vaud, FER Genève, FIPOI, Fondation pour Genève, HUG, SIG, UNIGE, Ville de Genève, gva.ch, Genève.com), and supporting members (various companies, organizations, and institutions). All CAGI services are provided free of charge to eligible beneficiaries.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

CAGI is the official Geneva Welcome Centre providing free integration services to international newcomers, NGOs, and visiting delegates. Its core offerings include a Welcome Programme with conferences and cultural activities, housing exchange and search assistance, NGO establishment and administrative support, accommodation support for delegates from developing countries, recruitment and household employee platforms, cultural ticketing at UN Geneva and CERN, language exchange, and mediation services through the Bureau de l'Amiable Compositeur.

Product overview

CAGI operates as a government welcome center providing a suite of services for international arrivals to Geneva, comprising a central website with chatbot assistance, multiple digital platforms (housing exchange, recruitment, private household employment, and visiting delegates applications), and programmatic services including the Welcome Programme, Language Exchange, Cultural Kiosk, Delegates Information Desk, and Bureau de l'Amiable Compositeur. The offering functions as an integrated service ecosystem rather than a single product, with digital platforms enabling service access and programmatic offerings providing direct support for integration, cultural participation, and dispute resolution.

Differentiator

Problem solved

Functional benefit

Brands

• Bureau de l'Amiable Compositeur (BAC): Independent mediation service for amicable settlement of labor disputes between foreign representations and local employees, and between private household employees and employers.

Products and services

• Welcome Programme Year-long integration program for international newcomers and their families in Geneva, providing practical conferences, excursions, language exchange partnerships, and cultural activities to facilitate settling in. Free of charge, valid for one year and non-renewable.
• Housing Exchange and Housing Services Online housing exchange platform connecting housing seekers with available properties in Geneva, Vaud, and neighboring France, including listings for furnished apartments and priority housing for international employees. Includes lease review and housing search assistance.
• NGO Services Comprehensive support for international NGOs established in or wishing to establish in Geneva, including registration assistance, office space search, meeting rooms, legal guidance, recruitment platform access, and financing assistance.
• Visiting Delegates Accommodation Support Financial support program for accommodation during international conferences, available to delegates from developing countries and least developed countries (LDCs) participating in Geneva-based conferences, training, and working meetings.
• Delegates Information Desk On-site assistance service at UN Geneva providing conference participants with practical information, cultural guidance, and support during major international meetings including Human Rights Council sessions, Universal Periodic Review, WHO World Health Assembly, ILO International Labour Conference, ITU AI For Good, WIPO Assemblies, and WTO Public Forum.
• Recruitment Platform Job board platform allowing NGOs and Permanent Missions to post employment opportunities and applicants to search and apply for positions within International Geneva at jobs.cagi.ch.
• Private Household Employees Platform Online platform connecting domestic workers holding an F permit with employers from diplomatic missions and international organizations, managed in coordination with the DFAE under the Ordonnance sur les domestiques privés (ODPr).
• Cultural Kiosk at UN Geneva & CERN Ticketing and tourist information service at UN Geneva (Building A) and CERN (Building 500) offering preferential rates for cultural events, concerts, sports, leisure activities, and tourist services to international community members.
• Bureau de l'Amiable Compositeur (BAC) Free, confidential mediation service for amicable settlement of labor disputes between foreign representations and local employees, and between domestic workers and employers with diplomatic status. Administratively hosted by CAGI.
• Language Exchange Programme (Bourse d'Echanges Linguistiques) Free service matching participants for conversational language exchange partnerships to practice foreign languages at intermediate level, supporting linguistic integration of international newcomers in Geneva.

Quantifiable outcome

• Free integration services for all eligible international newcomers to Geneva
• +2 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature5 records

Partnerships

25 partnerships are on record, tiered core and supporting.

• Swiss Confederation (Confédération Suisse)coreStrategic or Co-development Partner · 1 January 1996Founding member and primary funder of CAGI. The Confederation provides institutional support and funding as part of Switzerland's commitment to hosting International Geneva.
• Republic and Canton of GenevacoreStrategic or Co-development Partner · 1 January 1996Founding member and primary funder of CAGI. The Canton provides institutional support, funding, and coordinates with municipal authorities.
• Banque Cantonale de Genève (BCGE)coreStrategic or Co-development PartnerAssociate member providing banking services and financial support to CAGI. Offers preferential banking services to international newcomers.
• Chambre de commerce, d'industrie et des services de Genève (CCIG)coreStrategic or Co-development PartnerAssociate member representing Geneva commerce and industry, supporting business integration for international professionals.
• FIPOI (Fondation des Immeubles pour les Organisations Internationales)coreStrategic or Co-development PartnerAssociate member facilitating office space solutions for international organizations establishing in Geneva since 1964.
• Hôpitaux Universitaires de Genève (HUG)coreStrategic or Co-development PartnerAssociate member providing healthcare guidance and integration support for international medical professionals and researchers.
• Université de Genève (UNIGE)coreStrategic or Co-development PartnerAssociate member providing academic integration support, including the UNIGE Welcome Center for international researchers and students.
• Graduate Institute of International and Development StudiessupportingStrategic or Co-development PartnerSupporting member offering 10% discount on executive education programs in international affairs with code 'CAGI25'.
• CERNcoreStrategic or Co-development PartnerSupporting member and host of the CERN Cultural Kiosk. CERN staff benefit from preferential cultural and leisure rates through the Kiosque Culturel.
• United Nations Office at Geneva (UNOG)coreStrategic or Co-development PartnerCore partner hosting the Delegates Information Desk and Cultural Kiosk at UN Geneva. Provides conference facilities and supports NGO participation in UN activities.
• WIPO (World Intellectual Property Organization)supportingStrategic or Co-development PartnerSupporting member hosting the WIPO Knowledge Centre and providing resources for the Cultural Kiosk agenda.
• UIT/ITU (International Telecommunication Union)supportingStrategic or Co-development PartnerSupporting member partnered for AI for Good initiatives and featured in the Cultural Kiosk agenda.
• Organisation internationale de la FrancophoniesupportingStrategic or Co-development PartnerSupporting member promoting French-language culture and Francophone unity through the Geneva International network.
• Ville de GenèvecoreStrategic or Co-development PartnerAssociate member providing municipal support and coordination for international integration activities.
• Fondation pour GenèvecoreStrategic or Co-development PartnerAssociate member supporting CAGI through the volunteer Reception Network (Réseau d'Accueil) that animates Welcome Programme activities.
• Aelia Duty FreesupportingOthersSupporting member offering tax-free shopping privileges for diplomats and their family members at Geneva airport.
• AXA Versicherungen AG, VerniersupportingOthersSupporting member providing preferential insurance advice and bank guarantee services for international newcomers.
• TCS (Touring Club Suisse)supportingOthersSupporting member offering 20% discount on first-year TCS membership, legal protection in traffic, or ETI booklet for CAGI beneficiaries.
• Duperrex International LtdsupportingOthersSupporting member offering 10% discount on international moving services plus free quotes for CAGI members arriving or departing Geneva.
• Bubbles CrèchessupportingOthersSupporting member offering free registration fees and priority access to Green Village childcare facilities for CAGI beneficiaries.
• Proper Languages & PEP EnglishsupportingOthersSupporting members offering free registration fees for language courses and camps for young people through the CAGI network.
• Genève TourismsupportingOthersSupporting member promoting Geneva tourism through the Cultural Kiosk agenda and Ambassador Programme.
• Geneva InternationalcoreStrategic or Co-development PartnerCollaborative network representing International Geneva, providing resources on international organizations, permanent missions, and Geneva as a hub for global governance.
• CICG (Centre International de Conférence Genève)supportingStrategic or Co-development PartnerConference center partner providing resources and information about conference facilities for international events in Geneva.
• PalexposupportingStrategic or Co-development PartnerConference and exhibition center partner with 7 halls and 100,000m2 of modular space for international congresses.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Regional players

• Geneva International Centre for Humanitarian Demining (GICHD): GICHD is a Geneva-based international organization that, like CAGI, participates in the broader ecosystem of international Geneva entities. While focused on humanitarian demining, it operates in the same international Geneva context and serves similar stakeholder community.
• Welcome to Country (UK-style regional welcome hubs): Regional welcome/integration hubs in other global cities (e.g., International Welcome Center Nord Holland, Welcome Center Berlin) serve similar newcomer integration functions for international employees. They are comparable in business model (government-backed, free services) but operate in different geographies.
• ICVolunteers: ICVolunteers is a Geneva-based non-profit connecting volunteers with international organizations and humanitarian work. It serves similar diplomatic and international Geneva community but focuses on volunteer placement rather than settlement/integration services.

Direct peers

• UNIGE Welcome Center (Université de Genève): UNIGE Welcome Center is a co-located academic integration service for international researchers and students at Université de Genève, partnered with CAGI. It serves overlapping beneficiaries (PhD students, professors, international researchers) with similar integration and welcome services, though scoped to academia.
• FIPOI (Fondation des Immeubles pour les Organisations Internationales): FIPOI is a CAGI associate member facilitating office space for international organizations in Geneva since 1964. It shares CAGI's mission of supporting international organizations establishing in Geneva and serves overlapping beneficiaries (international organizations, NGOs needing physical infrastructure).
• Geneva Tourism (Genève Tourisme): Geneva Tourism is a CAGI supporting member that promotes Geneva tourism and cultural activities through the Cultural Kiosk agenda. Both organizations serve international visitors and Geneva-based stakeholders with cultural and visitor information, with overlapping target audiences at UN Geneva and CERN.
• Geneva International (geneva-int.ch): Geneva International is the collaborative network representing International Geneva, providing resources on international organizations, permanent missions, and Geneva as a hub for global governance. It operates as a closely tied partner network to CAGI, with overlapping stakeholder community and complementary mission around promoting International Geneva.
• Relocation Agencies (e.g., Crown Relocations, Santa Fe Relocation): Private relocation services firms provide housing search, settling-in, and cultural integration services to corporate transferees in Geneva. They directly compete with CAGI's housing and welcome services for multinational employees, operating as paid commercial alternatives to CAGI's free offerings.
• Knightsbridge Relocation Services: Knightsbridge is a private relocation services firm operating in Geneva, competing directly with CAGI for multinational employee relocation needs including housing search, settling-in services, and cultural orientation.

Others

• INTERPOL General Secretariat: INTERPOL is a major international organization headquartered in Lyon but with a Geneva presence. It is part of the broader International Geneva ecosystem that CAGI serves, providing new arrivals to Geneva with welcome services, and an indirect comparator for international organization support infrastructure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CagiGeneva
• YouTubeyoutube.com/@cagigeneva1202
• Facebookfacebook.com/cagi.geneva
• LinkedInlinkedin.com/company/cagigeneva

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CAGI - International Geneva Welcome Centre