Alcaldía de Calarcá

What Alcaldía de Calarcá does

Alcaldía Municipal de Calarcá en Quindío is the local executive government authority of Calarcá municipality in the department of Quindío, Colombia, headed by Mayor Juan Sebastián Ramos Velazco and operating under the development plan 'Calarcá Renace 2024-2027.' The entity delivers public administration, public works, health and social services, cultural and sports programs, environmental management, citizen security, and economic development support to a resident population of 80,000+ across the urban center and rural corregimientos (La Virginia, Quebradanegra, Barcelona, and others). Administrative procedures (trámites) are provided free of charge to citizens, funded primarily through municipal tax collection (ICA, predial) and national government SGP transfers.

The technology backbone is the national Mi Colombia Digital platform provided by MinTIC, supplemented by the Ventanilla Única Virtual for PQRDS submission/tracking, the Portal Tributario for online tax payments, and integrations with SECOP II (procurement), SUCOP (normative participation), and SIA OBSERVA (contract monitoring). Service delivery uses a multi-channel model: in-person at the main headquarters and branch offices (Mon-Fri 7:30am-12pm and 2-5:30pm), self-serve digital portals, and EMCA-led mobile service brigades. Specialized offerings include the Guía-Intérprete accessibility service for deaf-blind citizens and a citizen participation strategy covering participatory budgeting, public hearings, and deliberative channels (including Facebook). Core subsidiaries are EMCA E.S.P. (public utilities), Secretaría de Salud, and Secretaría de Hacienda.

Revenue mechanics are public-sector: own-source tax collection, SGP transfers from the national government for education/health/infrastructure, and public contracting revenue. The go-to-market is direct-to-citizen rather than commercial — the entity does not sell to customers, it delivers statutory services to a captive territorial constituency. Commercial activity is limited to the emerging Ciudad Sobre Letras cultural-tourism platform, which is being leased to merchants and entrepreneurs. Compliance is anchored in Ley 1712/2014 (transparency), Ley 1581/2012 (data protection), and the MIPG integrated management framework.

Name

Alcaldía de Calarcá

Legal name

Alcaldía Municipal de Calarcá en Quindío

Website

https://calarca-quindio.gov.co

Company type

Public

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Community Food and Housing, and Emergency and Other Relief Services (6242), Community Housing Services (62422)

SIC

Services-Social Services (8300), Transportation Services (4700), Services-To Dwellings & Other Buildings (7340)

akta.pro industry

PRIMARYBPAIACAD

Municipal Tax & Revenue Administration (Local)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAH

Solid Waste & Recycling Services Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIADAM

Taxpayer Services, Education & Outreach

Business & Public Services/Public Sector & Government Administration/Tax, Revenue & Customs Administration

SECONDARYBPAIACAJ

Housing & Neighborhood Services (Local Housing Programs)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

Keywords

• Municipal government services
• Local public administration
• Citizen services portal
• Local tax collection
• Community development programs

Headquarters

HQ city

Calarcá

HQ country

Colombia

HQ region

Latin America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Tax collection: Collection of municipal taxes including Industry and Commerce tax (Impuesto de Industria y Comercio - ICA), property tax (Impuesto Predial), and other local levies. Revenue supports municipal operations and public services.
2. National government transfers: General System of Participations (SGP) transfers and other national government allocations for education, health, and infrastructure
3. Public contracting: Revenue from public procurement processes and service contracts managed by the municipality

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Alcaldía de Calarcá provides municipal government services to the residents of Calarcá, Quindío, including administrative procedures (trámites), municipal tax collection (Industry and Commerce tax and property tax), citizen complaint handling (PQRDS), social and health programs, public works and infrastructure delivery, cultural and sports programming, disaster risk management, and participatory budgeting. Services are delivered through physical offices, a virtual single-window portal, online tax portals, mobile brigades, and rural corregimiento outposts, with most procedures provided free of charge to residents.

Product overview

Alcaldía de Calarcá operates a comprehensive digital government portal providing citizen services through multiple interconnected platforms. The core offering consists of the main municipal website (calarca-quindio.gov.co) integrated with specialized systems including the Ventanilla Única Virtual for single-window procedures, the Portal Tributario for tax payments, and PQRDS for citizen complaints and requests. Additional services include the Plan de Desarrollo strategic planning framework, Gestión SST for occupational safety, Servicios Sociales y Salud for social programs, the Banco de Programas y Proyectos for infrastructure initiatives, and citizen participation mechanisms. The platform also supports accessibility features like the Guía-Intérprete service for deaf-blind citizens. The system integrates with national government platforms including Mi Colombia Digital, SECOP II, and SUCOP for standardized government functions.

Differentiator

Problem solved

Functional benefit

Products and services

• PQRDS - Peticiones, Quejas, Reclamos, Sugerencias y Denuncias Citizen request and complaint system allowing residents to submit petitions, complaints, claims, suggestions, denunciations, and information requests with tracking and appointment scheduling capabilities.
• Ventanilla Única Virtual Single window virtual system for processing administrative procedures, requests, and registrations with centralized citizen service online.
• Portal Tributario Online municipal tax payment and declaration portal for Industria y Comercio (ICA) and predial (property) taxes.
• Trámites y Servicios Government procedures and services catalog including civil registry, permits, licenses, sports venue loans, burial licenses, and other administrative services offered to citizens.
• Servicios Sociales y Salud Social services and health programs including family observatory, youth observatory, food security programs, gender equity initiatives, and vulnerable population support.
• Secretaría de Hacienda Digital Digital treasury services including tax notifications, payment processing, and municipal financial management.
• Contrataciones y SECOP II Public procurement management through SECOP II platform including contract publication, execution monitoring, and citizen oversight.
• Guía-Intérprete para Personas Sordociegas Accessibility service providing guide-interpreter support for deaf-blind individuals to access municipal government services.
• Gestión del Riesgo de Desastres Disaster risk management system including climate variability monitoring, threat mapping, and community preparedness programs.

Quantifiable outcome

• Free administrative procedures for all citizens
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• Ministerio de Tecnologías de la Información y las Comunicaciones (MinTIC)coreTechnology or Integration · 1 January 2026Strategic partnership with Colombia's Ministry of ICT for the Mi Colombia Digital platform, providing government digital infrastructure including electronic offices (sedes electrónicas), virtual counter, and online administrative procedures.
• Empresas Públicas de Calarcá E.S.P. (EMCA)coreStrategic or Co-development PartnerMunicipal public utilities company (E.S.P.) providing water, sanitation, and environmental services. Conducts social, community, and intervention brigades throughout the municipality.
• UNICEFcoreStrategic or Co-development PartnerPartnership for the 'Golombiao' strategy - family school and restorative justice program to transform households through community activities.
• Platform Interpretative Center of Coffee Cultural Landscape (Ciudad sobre Letras)coreOthersCultural and commercial platform under development for promoting local commerce, tourism, and cultural activities. Public tender process for commercial space rentals.

Scale indicators1 record

Recent moves14 records

Expansion highlights5 records

Broad incumbents

• Alcaldía de Ibagué: Larger capital of Tolima department. Comparable in service mix (tax admin, social programs, citizen participation) but operates at materially greater scale, offering benchmark for scaled municipal government operations.

Direct peers

• Alcaldía de Pereira: Capital of Risaralda, another Coffee Cultural Landscape department. Comparable municipal government structure with similar tax administration, citizen services, and tourism-economy linkages.
• Alcaldía de Manizales: Capital of Caldas department within the same Coffee Cultural Landscape region. Shares similar fiscal structure, citizen service platform dependencies, and tourism-economy strategy tied to coffee heritage.
• Alcaldía de Salento: Quindío municipality with a tourism-led economy and Coffee Cultural Landscape anchor. Comparable in scale and service delivery model, particularly relevant as a tourism-economy benchmark.
• Alcaldía de Montenegro (Quindío): Another Quindío municipality running the same Colombian municipal government model: Mi Colombia Digital-based services, ICA/predial tax administration, and corregimiento-based service delivery.
• Alcaldía de Armenia: Capital city of Quindío department and immediate neighbor of Calarcá. Operates the same municipal government service portfolio (tax administration via Portal Tributario, Ventanilla Única, social programs, Mi Colombia Digital platform), making it the most directly comparable peer.
• Alcaldía de Quimbaya: Adjacent Quindío municipality with similar population scale, same departmental context, and identical national platform integrations (Mi Colombia Digital, SECOP II, Portal Tributario).
• Alcaldía de Filandia: Another Quindío municipality, smaller scale, with similar colonial-heritage tourism positioning and the same national government digital platform integrations as Calarcá.

Others

• MinTIC — Mi Colombia Digital: National Ministry of ICT entity that provides the underlying digital infrastructure (sedes electrónicas, virtual counter) for Calarcá's online services. Acts as the upstream technology and integration counterpart.
• Gobernación del Quindío: Departmental-level government that coordinates with Calarcá on SGP transfers, infrastructure co-financing, and shared tourism strategy. Provides context on Calarcá's place within departmental fiscal flows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/calarcalcaldia
• YouTubeyoutube.com/user/alcaldiadecalarca
• Facebookfacebook.com/alcaldiacalarca
• Instagraminstagram.com/alcaldiadecalarca?igshid=NTc4MTIwNjQ2YQ==
• LinkedInlinkedin.com/company/alcald%C3%ADa-de-calarc%C3%A1

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alcaldía de Calarcá