Providence Holy Cross Medical Center

What Providence Holy Cross Medical Center does

Providence Holy Cross Medical Center is a regional acute care hospital located in Mission Hills, California, founded in 1961 and operated as part of the Providence health system, a Catholic non-profit organization serving communities across the western United States with an explicit mission to serve the poor and vulnerable. The facility delivers a full continuum of clinical services including emergency medicine, inpatient care, surgical procedures, cancer treatment, heart and vascular care, gastroenterology, pediatrics, maternity, orthopedics, neurosciences, women's health, primary care, and urgent care, and it runs a community benefit program targeting uninsured and underinsured populations through charity care and financial assistance.

The hospital's technology platform consists of a digital front door spanning the Providence mobile application (iOS and Android), the MyChart patient portal, and a virtual care/telehealth offering for video and phone visits, supplemented by an online bill-pay and price-estimate tool. Distribution is multi-modal: in-person care on the hospital campus, affiliated physician practices, urgent care/ExpressCare walk-in clinics with extended hours, and remote consultations through the app and web. Marketing and patient acquisition rely on the providence.org web properties, major social channels (Facebook, Twitter, LinkedIn, Instagram, YouTube), earned media, blog content, and direct app downloads.

Revenue is generated through patient care services reimbursed by commercial insurance, Medicare, Medicaid, and self-pay, plus ancillary services (laboratory, diagnostic imaging, pharmacy, physical therapy). Pricing is governed by insurance contracts and fee schedules rather than a published rate card, with price transparency supported through an estimation tool. As a non-profit within a parent non-profit health system, the medical center does not publish a profit-driven revenue trajectory; growth, capital allocation, and strategic direction are set at the system level, with facility-level moves (such as the 2026 launch of MRI-guided radiation therapy and ongoing oncology clinical-trial participation) implementing broader system priorities.

Name

Providence Holy Cross Medical Center

Legal name

Providence

Website

https://california.providence.org

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

Providence Holy Cross Medical Center is a regional acute care hospital in Mission Hills, California, operating within the Catholic non-profit Providence health system. It delivers comprehensive inpatient, emergency, specialty, and outpatient services, plus digital access via the Providence App, MyChart, and telehealth.

Ownership category

akta.pro rank

Product category

Acute Care Hospital Services

NAICS

General Medical and Surgical Hospitals (62211), General Medical and Surgical Hospitals (6221), Outpatient Care Centers (6214), Ambulatory Health Care Services (621)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060), Services-Health Services (8000)

akta.pro primary industry

Faith-Based & Nonprofit Hospital Systems (HLAFAAAE)

akta.pro secondary industries

Hospital-Based Emergency Departments (EDs) (HLAFADAA), Hospital-Operated Urgent Care Centers (HLAFADAC), Hospital-at-Home & Acute Virtual Care Platforms (HLALABAC), Urgent Care & On-Demand Virtual Visits (HLALAAAB)

Keywords

• Acute care hospital
• Emergency medical services
• Specialty healthcare services
• Telehealth virtual care
• Patient portal access

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Patient Care Services: Medical center generates revenue through providing healthcare services to patients covered by health insurance plans (commercial insurance, Medicare, Medicaid) as well as self-pay patients. Services include emergency care, surgical procedures, inpatient care, outpatient services, and specialty care.
2. Ancillary Services: Revenue from laboratory services, diagnostic imaging, pharmacy, physical therapy, and other ancillary healthcare services provided to patients.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Providence Holy Cross Medical Center is a non-profit acute care hospital providing emergency, inpatient, outpatient, surgical, and specialty medical services, including cancer, heart and vascular, pediatrics, maternity, neurosciences, orthopedics, gastroenterology, and women's health care. Services are delivered through in-person hospital and clinic visits, urgent care walk-in clinics, and a digital health platform comprising the Providence mobile app, MyChart patient portal, and Virtual Care telehealth for appointment scheduling, remote consultations, health record access, and care-team communication.

Product overview

Providence is a comprehensive healthcare system offering a multi-service platform with digital and clinical products. The core digital offerings include the Providence App (mobile healthcare access), Virtual Care (telehealth video/phone consultations), MyChart patient portal, and Same Day Care scheduling. Clinical services span Cancer, Gastroenterology, Heart & Vascular, Pediatrics, Maternity, Neurosciences, Orthopedics, Women's Health, Primary Care, and Urgent Care. Financial services include Online Bill Pay and Price Estimate tools. The ecosystem integrates these services through the Providence App and MyChart, enabling patients to schedule appointments, conduct virtual visits, view health records, and manage billing.

Differentiator

Problem solved

Functional benefit

Products and services

• Providence App A mobile application providing personalized healthcare access, allowing users to schedule appointments, conduct virtual visits, view health records, and receive updates from their care team on iOS and Android devices.
• Virtual Care Virtual visit services enabling patients to see healthcare providers through online video and phone appointments for treatment and diagnosis without visiting a doctor's office.
• Same Day Care Same-day healthcare services at neighborhood urgent care and ExpressCare clinics with extended hours open 7 days a week for non-emergency medical needs.
• MyChart Online patient portal for scheduling appointments, accessing medical records, viewing test results, and communicating with care teams.
• Cancer Services Comprehensive cancer care services including treatment, diagnostics, and specialized oncology care.
• Heart and Vascular Services Cardiac and vascular healthcare services including diagnostics, treatment, and surgical interventions.
• Gastroenterology Services Digestive system and gastrointestinal healthcare services for patients with related conditions.
• Pediatrics Services Pediatric healthcare services for infants, children, and adolescents.
• Maternity Services Prenatal, childbirth, and postpartum healthcare services for mothers and newborns.
• Neurosciences Services Neurological and neurosurgical healthcare services.
• Orthopedics Services Musculoskeletal healthcare services including bone, joint, and spine care.
• Women's Health Services Comprehensive women's healthcare including gynecological services, breast health, and reproductive health.
• Primary Care General and family medicine services providing routine checkups, preventive care, and management of common health conditions.
• Urgent Care Immediate care services for non-emergency medical needs with extended hours and walk-in availability.
• Online Bill Pay Digital platform for paying medical bills online with options for payment plans and financial assistance.
• Price Estimate Tool Cost estimation tool providing price transparency for medical procedures and services.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Dignity Health (CommonSpirit Health): Dignity Health, part of CommonSpirit Health, operates multiple Catholic non-profit hospitals across California including facilities in the LA area. It shares Providence Holy Cross's faith-based, non-profit acute care hospital model and patient population.
• Providence Cedars-Sinai Tarzana Medical Center: This is another Providence system facility in the San Fernando Valley area, offering similar services and competing for the same patient base as Providence Holy Cross. It represents intra-system geographic overlap and resource allocation considerations.
• Providence Saint Joseph Medical Center: Providence Saint Joseph Medical Center is a sister facility within the same Providence health system located in Burbank, California. It offers overlapping acute care and specialty services and shares the same parent organization, digital platforms, and referral network.
• Adventist Health Glendale: Adventist Health Glendale is a faith-based community hospital in the LA metro area offering similar acute care services. It competes directly with Providence Holy Cross for patients in the greater San Fernando Valley and Glendale regions.

Broad incumbents

• UCLA Health (Ronald Reagan Medical Center): UCLA Health is an academic health system with major hospitals in LA providing tertiary and quaternary care. It competes with Providence Holy Cross for specialty referrals and complex cases in the same Southern California market.
• Tenet Healthcare (Providence Saint John's Health Center area): Tenet Healthcare operates multiple hospitals in California and across the US, including facilities in the Los Angeles metro area. It competes with Providence Holy Cross for both insured and specialty care patients in the regional market.
• Cedars-Sinai Medical Center: Cedars-Sinai is a major academic medical center in Los Angeles offering comprehensive acute care, specialty services, and research programs. It competes with Providence Holy Cross for complex cases in the LA market and represents the larger end of the spectrum in the same geography.
• HCA Healthcare (Los Robles Regional Medical Center): HCA Healthcare operates Los Robles Regional Medical Center in Thousand Oaks and other facilities in Southern California. As the largest investor-owned hospital operator in the US, it represents a different ownership model competing in the broader regional market.
• Kaiser Permanente Los Angeles Medical Center: Kaiser Permanente operates an integrated health system with hospitals across California, including a major LA medical center. It competes directly with Providence Holy Cross for insured patients in the LA metro area and offers a vertically integrated payer-provider model.

Regional players

• MemorialCare (Long Beach Medical Center/Miller Children's): MemorialCare is a non-profit health system serving Southern California with multiple hospitals and outpatient facilities. It provides comparable acute and ambulatory services and competes for patients across the broader Southern California region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/providence
• YouTubeyoutube.com/channel/UCCJ8wEkiHBHkVD8Jb7sbIBg/featured
• Facebookfacebook.com/providence
• LinkedInlinkedin.com/company/providence-holy-cross-medical-center
• Instagraminstagram.com/providencehealthsystem

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Providence Holy Cross Medical Center