Call The Care

What Call The Care does

Call The Care LLC is a privately held, Florida-based non-emergency medical transportation (NEMT) operator founded in 2023 and headquartered in Hollywood, Florida, with a regional office in Fort Worth, Texas. It provides ambulatory sedan, wheelchair-accessible van, stretcher, gurney, and hospital-discharge transportation to mobility-limited patients — primarily seniors, wheelchair users, post-hospital patients, and those with chronic conditions requiring recurring treatment — across Miami-Dade, Broward, and Palm Beach counties and the Dallas-Fort Worth metroplex.

The company runs a proprietary fleet of ADA-compliant vehicles (Toyota Camry/Kia Forte sedans, Toyota Sienna Hybrid, Ford Transit Connect and Ford Transit vans) equipped with ramps, power lifts, 4-point wheelchair tie-downs, climate control, and GPS tracking. Staff are PASS (Passenger Assistance, Safety and Sensitivity) certified by the Community Transportation Association of America. Core technology is limited to a Webflow-hosted website with Stripe-backed online booking; there is no mobile app, API, or AI/ML capability.

Commercially, Call The Care operates a direct-to-consumer, private-pay model — it does not bill insurance directly despite holding Medicaid-approval and an NPI. Revenue comes from per-trip fees ($15–$300 depending on service tier), weekly subscription packages ($199–$495/week for recurring wheelchair rides), long-distance interstate transport, airport/cruise transfers, and an emerging line of insurance-coordinated durable medical equipment (DME) supplies. Distribution is fully direct via a 24/7 phone line and online booking portal. With 7 employees and no disclosed external funding, the company remains an early-stage, founder-led operation expanding both geographically and across adjacent healthcare transport verticals.

Name

Call The Care

Legal name

Call The Care LLC

Website

https://callthecare.com

Company type

Private

Operating status

Operating

Short description

Call The Care is a private, Florida-based non-emergency medical transportation company operating its own ADA-compliant fleet across South Florida and Dallas-Fort Worth, serving seniors, wheelchair users, and post-hospital patients with ambulatory, wheelchair, stretcher, and long-distance rides on a direct-to-consumer, private-pay basis.

Ownership category

akta.pro rank

Product category

Non-Emergency Medical Transportation

NAICS

Services for the Elderly and Persons with Disabilities (624120), Social Assistance (624)

SIC

Transportation Services (4700), Services-Health Services (8000)

akta.pro primary industry

Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB)

akta.pro secondary industries

Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services (TLAFAKAC), Special Needs & Senior Transportation Services (TLAFAKAI), Non-Emergency Medical Transportation (NEMT) & Wheelchair/Stretcher Transport (HLAFANAJ)

Keywords

• Non-emergency medical transportation
• Wheelchair transportation services
• Stretcher transport services
• Medical transport
• Hospital discharge transport

Headquarters

HQ city

Hollywood

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Non-Emergency Medical Transportation (Private Pay): Private-pay NEMT services for ambulatory, wheelchair, stretcher, and gurney transportation. Customers pay out-of-pocket per trip based on transport type and distance. Pricing includes base rates plus per-mile charges. The company is Medicaid-approved but does not bill insurance directly.
2. Subscription Plans: Weekly subscription plans for recurring wheelchair transportation needs. Plans include 2, 3, or 5 rides per week at set weekly prices. Covers Miami-Dade and Broward counties for trips within 10 miles.
3. Medical Supplies (Insurance-Covered): Durable medical equipment (DME) and medical supplies including wheelchairs, walkers, diabetic supplies, incontinence supplies, wound care, patient room equipment, enteral feeding, urological supplies, and orthotics. Services coordinated with insurance providers at no cost to patients.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Call The Care is a non-emergency medical transportation (NEMT) company that provides private-pay transportation for elderly, disabled, and mobility-challenged patients using its own fleet of ADA-compliant vehicles and PASS-certified drivers. Services cover ambulatory, wheelchair, stretcher/gurney, long-distance, and hospital discharge transport across South Florida (Miami-Dade, Broward, Palm Beach) and the Dallas-Fort Worth metroplex. The company complements rides with weekly subscription plans, insurance-coordinated durable medical equipment, and CTAA-recognized PASS training offered externally.

Product overview

Call The Care is a non-emergency medical transportation (NEMT) company offering a portfolio of transport services across Miami-Dade, Broward, and Palm Beach counties in Florida, and Dallas-Fort Worth in Texas. The core offering consists of six transportation types: Ambulatory Transportation (using sedans for patients who can walk), Wheelchair Transportation (ADA-compliant vans with ramps/lifts), Stretcher Transportation (for patients who must lie flat), Gurney Transportation (similar to stretcher but with hospital-style equipment), Long-Distance Transportation (trips over 100 miles), and Hospital Discharge Transportation (24/7 discharge-to-home service). These are complemented by Subscription Plans (recurring weekly rides), PASS Certification (staff training by CTAA), PASS Training (offered to external companies), Medical Supplies (insurance-covered DME coordination), and an online Book a Ride portal. The company operates a fleet of Toyota Camry, Kia Forte (ambulatory), Toyota Sienna Hybrid, Ford Transit Connect, and Ford Transit vans (wheelchair/stretcher), all ADA-compliant with climate control and GPS tracking. Payments are processed through Stripe.

Differentiator

Problem solved

Functional benefit

Products and services

• Ambulatory Transportation Non-emergency medical transportation for individuals who can walk but need some assistance during their journey, using sedans such as Toyota Camry and Kia Forte. Priced at $15 base for first 1-3 miles plus $2.50 per additional mile.
• Wheelchair Transportation ADA-compliant wheelchair-accessible transportation using Toyota Sienna Hybrid and Ford Transit vans equipped with ramps, power lifts, and 4-point securement systems for manual, power, and bariatric wheelchairs. Standard wheelchair $50 load fee + $3/mile; bariatric (over 250 lb) $80 load fee + $3/mile.
• Stretcher Transportation Non-emergency medical transport for patients who cannot sit upright and must remain lying down, using Ford vans equipped with secure stretcher mounting systems, climate control, and GPS tracking. Standard $200-$250 base + $3/mile; bariatric $260-$300 base + $3/mile.
• Gurney Transportation Medical transportation for patients who cannot walk independently, using gurneys/stretchers with side rails and straps in ADA-compliant Ford vans. Designed for passengers needing a stretcher or gurney for the journey.
• Long-Distance Transportation Medical transportation for trips over 100 miles, including state-to-state transfers, in specialized vans and cars equipped for stretcher, wheelchair, and ambulatory transport. Example pricing: Miami to Tampa stretcher ~$1,250, Miami to Orlando wheelchair ~$745, Miami to Tampa ambulatory sedan ~$395.
• Hospital Discharge Transportation Specialized 24/7 non-emergency transport for patients being discharged from hospitals or rehabilitation centers to their homes or post-acute care facilities, with door-to-door or bed-to-bed assistance. Coordinates with nurses and case managers.
• Subscription Plans Recurring weekly wheelchair transportation subscription packages for regular medical appointments. Plans include 2 rides/week at $199, 3 rides/week at $299, and 5 rides/week at $495. Each ride is a 10-mile round trip in Miami-Dade and Broward counties; additional miles at $2.85/mile.
• Airport to Cruise Port Transportation Wheelchair-accessible transportation from Miami International Airport and Fort Lauderdale Airport to PortMiami cruise terminals. Includes cruise line terminal coordination and capacity for the wheelchair passenger plus up to three companions with luggage; example fixed rate Miami/FLL Airport to Cruise Port ~$120.
• Medical Supplies Insurance-covered durable medical equipment (DME) and medical supplies coordination including wheelchairs, walkers, diabetic supplies, incontinence supplies, wound care, patient room equipment, enteral feeding, urological supplies, and orthotics. Services coordinated with insurance providers at no cost to patients.
• PASS Training Official CTAA-recognized PASS (Passenger Assistance, Safety and Sensitivity) training program offered externally to other transportation companies and individual drivers to elevate standards of passenger care, sensitivity, and emergency preparedness in the transportation sector.

Quantifiable outcome

• Common trip types include: routine medical/dental appointments, outpatient procedures, dialysis, physical therapy, rehabilitation, hospital discharges, airport/bus/train transfers

Named customers12 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Modivcare: Largest U.S. NEMT broker and provider (formerly LogistiCare/MTM-acquired), serving Medicaid, Medicare Advantage, and managed-care plans nationwide. Directly comparable as a NEMT operator but at vastly larger scale and primarily insurance-billing-driven, whereas Call The Care is private-pay.
• MTM (Medical Transportation Management): Major NEMT broker and call-the-care-style operator managing Medicaid and Medicare NEMT benefits across dozens of states. Comparable in service mix (ambulatory, wheelchair, stretcher) but operates as a payer-contracted network manager rather than a private-pay direct fleet.
• Lyft Healthcare (Lyft Concierge): Rideshare giant's NEMT arm providing non-emergency rides for Medicaid and health-plan members via the Lyft platform. Comparable as a tech-enabled NEMT provider targeting ambulatory and basic wheelchair riders, but lacks stretcher/gurney capability and direct fleet ownership.
• Uber Health: Rideshare-based NEMT solution for healthcare organizations, payers, and patients. Comparable as an on-demand ambulatory NEMT competitor, but does not operate stretcher/gurney vehicles or specialized accessibility equipment at the level Call The Care provides.

Direct peers

• WellRide Health: Tech-enabled NEMT platform partnering with health plans and providers to coordinate rides. Comparable as a non-emergency medical transportation operator focused on improving access for elderly and disabled riders, though more software-led than Call The Care's owned-fleet model.
• Roundtrip: NEMT marketplace and management platform connecting patients, providers, and payers with ride options including wheelchair and stretcher transport. Comparable in service scope and healthcare-channel focus, but operates as a tech platform rather than a fleet operator.
• Kaizen Health: Healthcare-focused NEMT platform offering on-demand rides for medical appointments, including wheelchair-accessible options. Comparable target market (patients, hospitals, health plans) and similar multi-modal positioning, though smaller scale than Call The Care's owned-fleet approach.
• Circulation: NEMT platform acquired by Modivcare, integrating rideshare, taxi, and specialized transport for healthcare trips. Comparable as a NEMT coordination service for ambulatory and wheelchair patients with health-plan channel exposure, though now embedded within a larger incumbent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Callthecare
• Facebookfacebook.com/Callthecare
• LinkedInlinkedin.com/company/callthecare
• Instagraminstagram.com/callthecare

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Call The Care