Canberra Health Services

What Canberra Health Services does

Canberra Health Services (CHS) is a directorate of the Australian Capital Territory Government and the primary public healthcare provider for the ACT and surrounding Southern New South Wales region. It operates a multi-site hospital network comprising Canberra Hospital (tertiary trauma and major medical/surgical services), North Canberra Hospital (acute and sub-acute, transitioned from Calvary Public Hospital Bruce in 2024), University of Canberra Hospital (rehabilitation) and Clare Holland House (palliative care), including the Centenary Hospital for Women and Children. Beyond hospitals, CHS runs five free Walk-in Centres (Belconnen, Tuggeranong, Inner North/Dickson, Weston Creek, Gungahlin) open 7:30am–10pm daily, 24/7 Emergency Departments at two sites, and a broader network of community health centres.

The service portfolio spans 20+ clinical specialties including adult and child/adolescent mental health (with a 24/7 Access Mental Health Line at 1800 629 354), cancer services, surgical, medical, maternity, neonatal, rehabilitation, palliative, alcohol and drug, justice health, sexual health, dental, medical imaging, pathology and pharmacy. Technology is anchored by the Digital Health Record (DHR) with patient access via MyDHR, supplemented by the COMPASS clinical deterioration program and ACT Pathology. Core digital integrations include ReadSpeaker accessibility, National Relay Service, TIS National, Google Translate and Google Analytics.

CHS is funded by the ACT Government and primarily through Australia's Medicare universal healthcare system, with additional NDIS funding for eligible participants. Most services are free to Medicare-eligible residents; Walk-in Centre services are free to anyone over one year of age without a Medicare card. Indirect monetisation occurs via Medicare Urgent Care Clinics participation. The organisation is led by CEO Janet Zagari and a 30+ member executive team, and holds full NSQHS Standards accreditation (to July 2028 for main facilities, to July 2027 for North Canberra Hospital and Clare Holland House). There is no PE/VC or listed shareholding; CHS is a state government entity.

Name

Canberra Health Services

Legal name

Australian Capital Territory (ACT) Government - Canberra Health Services

Website

https://canberrahealthservices.act.gov.au

Company type

Private

Operating status

Operating

Short description

Canberra Health Services is the ACT Government directorate operating the public hospital network (Canberra, North Canberra, University of Canberra, Clare Holland House) plus five Walk-in Centres and community health centres, delivering free public healthcare to ACT and Southern NSW residents under Medicare.

Ownership category

akta.pro rank

Product category

Public Healthcare Services

NAICS

General Medical and Surgical Hospitals (622110), Outpatient Care Centers (6214), Freestanding Ambulatory Surgical and Emergency Centers (621493)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Health Services (8000)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

akta.pro secondary industries

Retail & Walk-In Primary Care Clinics (HLAFAGAC), Children’s Hospitals (Acute Care) (HLAFAAAI), Independent/Chain Urgent Care Centers (HLAFADAD)

Keywords

• Public healthcare services
• Hospital services
• Emergency medical care
• Mental health services
• Walk-in healthcare

Headquarters

HQ city

Garran

HQ country

Australia

HQ region

Oceania

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Public Healthcare Funding: Canberra Health Services is a public healthcare provider funded by the ACT Government to deliver health services to the community. Services are primarily covered under Australia's Medicare universal healthcare system, with additional funding through the National Disability Insurance Scheme (NDIS) for eligible participants.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Canberra Health Services is a public healthcare provider delivering integrated hospital-based care, community health services, and free Walk-in Centres across the Australian Capital Territory and surrounding Southern New South Wales region. It operates three major hospitals (Canberra Hospital, North Canberra Hospital, University of Canberra Hospital), a palliative care facility (Clare Holland House), a women and children's hospital (Centenary Hospital), five free Walk-in Centres, and multiple community health centres offering 20+ clinical specialties.

Product overview

Canberra Health Services is a public healthcare organization delivering health services across the Australian Capital Territory (ACT) and surrounding Southern New South Wales region. The organization operates a multi-site hospital network consisting of Canberra Hospital (major trauma and tertiary services), North Canberra Hospital (acute and sub-acute care), University of Canberra Hospital (rehabilitation), and Clare Holland House (palliative care), plus the Centenary Hospital for Women and Children. Beyond hospitals, CHS operates five Walk-in Centres (Belconnen, Tuggeranong, Inner North/Dickson, Weston Creek, Gungahlin) providing free nurse-led care for non-emergency conditions, multiple community health centres, and 24/7 Emergency Departments. The service portfolio spans 20+ clinical specialties including mental health (adult and CAMHS with dedicated inpatient units), cancer services, dental, medical imaging, pathology, pharmacy, rehabilitation, surgical services, women's health, palliative care, justice health, allied health, alcohol and drug services, and sexual health. Mental health support is accessible via the 24/7 Access Mental Health Line (1800 629 354) with integrated assessment and referral services. All services are integrated with the Digital Health Record system for patient access.

Differentiator

Problem solved

Functional benefit

Brands

• Walk-in Centres (WiC): Free health care for non-life threatening injuries and illnesses, open 7.30am to 10pm daily, staffed by Advance Practice Nurses and Nurse Practitioners. Part of the national network of Medicare Urgent Care Clinics.
• Access Mental Health
• ACT Pathology
• Canberra Region Cancer Centre
• Centenary Hospital for Women and Children
• Digital Health Record (DHR)

Products and services

• Canberra Hospital Major tertiary hospital providing trauma services and most major medical and surgical services, serving as the primary hospital for the ACT region. Located at Yamba Drive, Garran ACT 2605.
• North Canberra Hospital Acute and sub-acute services hospital (previously Calvary Public Hospital Bruce). Transitioned to CHS management in 2024. Located at Mary Potter Cct, Bruce ACT 2617.
• University of Canberra Hospital Rehabilitation facility offering additional outpatient services, located at 20 Guraguma St, Bruce ACT 2617.
• Clare Holland House Public palliative care services facility providing end-of-life care and comfort-focused services.
• Centenary Hospital for Women and Children Specialized hospital providing inpatient and outpatient services for women and children, including pregnancy, birth, neonatal care (NICU), and children's health services.
• Walk-in Centres (WiC) Free healthcare centres staffed by Advance Practice Nurses and Nurse Practitioners for non-life-threatening injuries and illnesses. Open 7:30am-10pm daily including public holidays, no appointment needed. Located in Belconnen, Tuggeranong, Inner North (Dickson), Weston Creek, and Gungahlin. Part of the national network of Medicare Urgent Care Clinics.
• Emergency Departments 24-hour emergency services at Canberra Hospital (Garran) and North Canberra Hospital (Bruce) for life-threatening emergencies and trauma care. Free for Medicare card holders.
• Access Mental Health Line 24/7 telephone service (1800 629 354) providing free information, recommendations, and referrals for mental health concerns. Free for all callers.
• Adult Mental Health Services Mental health services for adults including inpatient and community-based care across the ACT region.
• Child and Youth Mental Health Services (CAMHS) Mental health services for children and adolescents including the CAMHS Adolescent Unit for inpatient care.
• Cancer Services Comprehensive cancer treatment and care services including chemotherapy, radiation, and support programs through the Canberra Region Cancer Centre.
• Surgical Services Surgical procedures across multiple specialties at hospital locations including Canberra Hospital and North Canberra Hospital.
• Rehabilitation Services Rehabilitation programs to help patients recover from illness, injury, or surgery, primarily delivered through University of Canberra Hospital.
• Palliative Care Services End-of-life care services focused on comfort and quality of life, primarily provided through Clare Holland House.
• Pregnancy, Birth and Early Childhood Services Maternity and pediatric services including antenatal care, birthing, and early childhood health clinics provided through Centenary Hospital for Women and Children.
• Medical Imaging Diagnostic imaging services including X-ray, CT, MRI, and ultrasound for patients across CHS facilities.
• Pathology and Pharmacy Laboratory testing and pharmaceutical services for patients, including ACT Pathology services for clinicians across the ACT.
• Allied Health Services Support services including physiotherapy, occupational therapy, speech pathology, and other allied health professions.
• Dental Services Dental health services provided through community health centres across the ACT region.
• Women's Health Services Specialized health services for women including reproductive health and gynecological care.
• Justice Health Services Health services for people within the justice system including those in custody in the ACT.
• Alcohol and Drug Services Services for alcohol and drug addiction including withdrawal unit and treatment programs.
• Canberra Sexual Health Centre Sexual health services including testing and treatment for sexually transmitted infections.
• Urgent Care Immediate care for conditions requiring prompt attention but not emergency services.
• Community Health Centres Multiple community-based health centres across Canberra including Belconnen Health Centre, Tuggeranong Health Centre, Gungahlin Health Centre, City Health Centre, and others, providing general and specialist health services including early childhood services, youth and women's health, dental health, mental health, and alcohol/drug services.

Quantifiable outcome

• Accredited against National Safety and Quality Health Service (NSQHS) Standards until July 2028 (excluding North Canberra Hospital and Clare Holland House until July 2027)

Named customers2 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core.

• Healthcare Consumers' Association (HCCA)coreStrategic or Co-development PartnerHCCA recruits, trains, and supports consumer representatives who provide a voice for consumers on health issues and advocate for health of all people. They participate in health service planning, policy development, and decision making.
• Carers ACTcoreStrategic or Co-development PartnerCarers ACT recruits, trains, and supports consumer representatives, specifically representing carers' perspectives in health service planning and delivery.
• ACT Mental Health Consumer NetworkcoreStrategic or Co-development PartnerACT Mental Health Consumer Network recruits, trains, and supports consumer representatives with lived experience of mental health issues, ensuring consumer voices in mental health service planning.
• Australian National University (ANU)coreStrategic or Co-development PartnerResearch collaboration with ANU enables clinical trials and world-class research. CHS teams regularly collaborate with researchers at ANU to keep staff at the forefront of medical advances.
• University of CanberracoreStrategic or Co-development PartnerResearch partnerships with University of Canberra support clinical research and innovation. CHS teams collaborate with UC researchers for clinical trials and healthcare research.
• Commonwealth Government (Medicare Urgent Care Clinics)coreStrategic or Co-development PartnerThe ACT Government has partnered with the Commonwealth Government to support delivery of Medicare Urgent Care Clinics. Walk-in Centres are part of the national network of Medicare Urgent Care Clinics, providing free, accessible care for non-life-threatening conditions during extended hours.

Scale indicators4 records

Recent moves17 records

Expansion highlights6 records

Direct peers

• Alfred Health: Alfred Health is a major Victorian public health service operating tertiary hospitals (including The Alfred), with research and university affiliations - directly comparable to CHS's tertiary trauma hospital and university research partnerships.
• Sydney Local Health District: Sydney Local Health District is a publicly funded local health network in NSW operating multiple hospitals and community health services, structurally analogous to CHS as a state-government-operated multi-site hospital and community health provider in Australia.
• Northern Sydney Local Health District: NSLHD is a NSW public local health district delivering inpatient, outpatient, community, and mental health services across multiple hospital campuses - directly comparable to CHS in service breadth, public funding model, and multi-site governance.
• Western Sydney Local Health District: WSLHD operates multiple public hospitals, community health centres, and walk-in style services in NSW, making it a close operational and structural peer to CHS as a state-funded, multi-campus public health service.
• Melbourne Health (Royal Melbourne Hospital): Melbourne Health operates Royal Melbourne Hospital, a major tertiary trauma and academic hospital affiliated with the University of Melbourne - structurally analogous to Canberra Hospital in role, scale, and academic integration.
• Eastern Health (Victoria): Eastern Health is a multi-site Victorian public health service delivering acute, sub-acute, mental health, and community services across several hospitals, mirroring CHS's integrated acute/sub-acute/rehabilitation/community portfolio.
• Western Health (Victoria): Western Health operates Sunshine Hospital, Footscray Hospital, and community services in Melbourne's west, providing a comparable multi-site public hospital and community health model to CHS in the ACT region.
• Tasmanian Health Service: The Tasmanian Health Service is a state-run, multi-site public health service delivering hospital, community, and mental health care across Tasmania - comparable to CHS as a regional, government-operated integrated health network.

Broad incumbents

• NSW Health: NSW Health is the state-wide public health system encompassing multiple local health districts and networks. It is a broader incumbent that includes direct peers (Sydney LHDs) but operates at a system level rather than a single regional service like CHS.

Regional players

• Te Whatu Ora - Health New Zealand: Te Whatu Ora / Health New Zealand is a national, government-funded public health system delivering hospital, community, and mental health services across NZ districts - comparable to CHS as a publicly funded integrated health provider, though operating in a different national jurisdiction.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/CanberraHealth
• YouTubeyoutube.com/channel/UC3yxKHvXeCQ_sdSwFwSVunw
• Facebookfacebook.com/CanberraHealthServices
• LinkedInlinkedin.com/company/canberrahealthservices
• Instagraminstagram.com/act.chs

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Canberra Health Services