Capita IT Professional Services

What Capita IT Professional Services does

Capita plc is a UK publicly listed business services company (London Stock Exchange: CPI) with approximately 34,000 colleagues operating across eight countries. It functions as an outsourcer executing complex, time-consuming processes for public and private sector clients across central government, local government, defence, health, and transport, as well as regulated private sector industries. Named anchor clients include Transport for London, HMRC, and the British Army.

The company's core offerings follow a platform-plus-modules architecture. AI Solutions comprise Capita AI Agents, the AI Catalyst Stack, Forward Deployed Orchestrator, Data Management and Intelligence, and Managed WAN/SD-WAN for AI-driven networks. Service modules span Citizen Experience (contact centres and customer communications), Learning and Specialised Training, Payments and Collections, Pensions Administration, Place Estates and Net Zero, and Public Sector Productivity. Underlying technology rests on hyperscaler partnerships with Microsoft, Salesforce, ServiceNow, and AWS, plus a Databricks partnership (formalized 2025) under which Capita acts as 'customer zero' for Databricks Genie in finance operations. Robotic process automation is deployed at scale, exemplified by the HMRC tax-recovery programme, which unites data from 20 systems, saves up to 6.5 hours per case, and frees 105 FTEs annually.

The business model combines long-term managed services contracts (BPO) with subscription and recurring revenue from AI-enabled solutions. Capita acquires customers through direct enterprise sales to government agencies and regulated private sector buyers, frequently via competitive procurement tenders, and operates as both prime contractor and consortium member (e.g., Raytheon UK's Omnia Training consortium for the British Army ACTS). On 31 July 2026, Capita completed the sale of its private sector contact centre business to Inspirit Capital, signalling active portfolio reshaping toward higher-value AI-enabled services.

Name

Capita IT Professional Services

Legal name

Capita plc

Website

https://capita-itps.co.uk

Company type

Public

Operating status

Operating

Headcount range

251–500 employees

Short description

Capita plc is a UK publicly listed AI-enabled business process outsourcer serving central and local government, defence, health, and regulated private sector clients across eight countries with approximately 34,000 colleagues, delivering AI agents, RPA, pensions administration, and citizen experience services.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Facilities Management Services (541513)

SIC

Services-Business Services, Nec (7389), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), Custom Corporate IT Training & Upskilling Programs (BPAEANAB)

Keywords

• Business process outsourcing
• Public sector services
• AI enabled solutions
• Pensions administration
• Contact centre services

Headquarters

HQ city

UK

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Business Process Outsourcing: Capita generates revenue through long-term outsourcing contracts with public and private sector organisations, delivering essential services at scale including contact centres, pensions administration, payments and collections, learning services, and public sector productivity solutions.
2. AI and Technology Services: Revenue from AI-enabled solutions, automation services, and digital transformation consulting across government and private sector clients.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Capita IT Professional Services delivers AI-enabled business process outsourcing and managed services to UK central government, local government, defence, health and regulated private sector organisations. Core offerings include AI agents and the AI Catalyst Stack, contact centre operations, pensions administration, payments and collections, learning and specialised training, and public sector productivity services. The company combines proprietary AI capabilities (Forward Deployed Orchestrator, Databricks Genie, RPA) with hyperscaler partnerships (Microsoft, Salesforce, ServiceNow, AWS) to modernise service delivery.

Product overview

Capita IT Professional Services is an AI-enabled business services partner operating a platform-plus-modules architecture. The core offering combines AI Solutions (including Capita AI agents, AI Catalyst Stack, Forward Deployed Orchestrator, and Data Management and Intelligence) with specialized service lines spanning Citizen Experience, Learning and Specialised Training, Payments and Collections, Pensions Administration, Place Estates and Net Zero, and Public Sector Productivity. The company leverages hyperscaler partnerships with Microsoft, Salesforce, ServiceNow, and AWS to deliver AI-powered transformations, combining technology, data and AI with human expertise to help public and private sector clients deliver better services.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Solutions AI-enabled business solutions applying artificial intelligence to redefine traditional business processing and modernise service delivery, including AI agents, data management, and intelligent automation.
• AI Catalyst Stack Proprietary AI infrastructure and technology stack enabling enterprise AI deployments and AI-powered solutions.
• Forward Deployed Orchestrator Orchestration layer for managing AI-driven operations and multi-step agent workflows across enterprise deployments.
• Data Management and Intelligence Data management capabilities enabling retrieval and synthesis of information from structured and unstructured enterprise data sources, leveraging Databricks Genie.
• Managed WAN and SD-WAN Network management services providing software-defined wide area networking optimised for AI-driven operations.
• Citizen Experience Services improving citizen and customer interactions through better infrastructure, targeted support and seamless processes, including customer communications and contact centres.
• Learning and Specialised Training Organisational upskilling services including managed learning services, rapid scalable learning, and transformational learning programmes delivered at scale.
• Payments and Collections Technology-enabled solutions building supportive payment processes that improve payment rates and prevent debt for public and private sector clients.
• Pensions Administration Responsible and sustainable pension scheme administration including software, consulting, and experience and engagement services for pension schemes.
• Place, Estates and Net Zero Services decarbonising organisations and future-proofing physical infrastructure including building safety, estates transformation, planning and regeneration, and sustainability.
• Public Sector Productivity

Quantifiable outcome

• 6.5 hours saved per case and 105 FTE freed annually for HMRC automation

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability9 records

Feature5 records

Partnerships

Six partnerships are on record, tiered major and core.

• Raytheon UKmajorStrategic or Co-development Partner · 14 July 2026Capita delivers training services for the British Army's Collective Training System (ACTS) as part of the Omnia Training consortium led by Raytheon UK.
• DatabrickscoreTechnology or Integration · 1 January 2026As a Databricks Partner, Capita uses the Databricks Data Intelligence Platform and Genie product. Capita serves as 'customer zero' proving Databricks Genie value in finance operations before client deployment.
• MicrosoftcoreTechnology or IntegrationHyperscaler partnership for AI solutions delivery. Microsoft Azure cloud platform used for AI workloads and enterprise deployments.
• SalesforcecoreTechnology or IntegrationHyperscaler partnership for customer experience and citizen-facing service solutions.
• ServiceNowcoreTechnology or IntegrationHyperscaler partnership for workflow automation and service management solutions.
• Amazon AWScoreTechnology or IntegrationHyperscaler partnership for cloud infrastructure and AI services delivery.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Wipro: Global IT services and BPO firm with extensive UK and European delivery capability and AI-services portfolio. Comparable on managed services delivery model and AI-led business process transformation, though with different geographic mix.
• Accenture: Global professional services leader with major public-sector practice and aggressive AI services push. Comparable on hyperscaler alliances, agentic AI offerings and large-scale government digital-transformation mandates.
• Capgemini: Global IT services and consulting leader with deep public-sector and regulated-industry practice. Comparable on AI-led digital transformation, hyperscaler partnerships and large government programme delivery, though operating at significantly larger scale.
• TCS (Tata Consultancy Services): Largest Indian-headquartered IT services provider with significant UK public-sector and regulated-industry business. Comparable on managed services scale, AI-led transformation programmes and government framework contracts.
• DXC Technology: Global IT services incumbent with significant UK public-sector footprint and broader enterprise portfolio. Comparable on managed services, IT modernisation and large-scale government engagements, though not as BPO-concentrated as Capita.
• Infosys: Global IT services provider with strong UK public-sector and BFSI presence, plus a substantial AI/topaz offering. Comparable on AI-led modernisation of legacy processes for large enterprise and government clients.
• Cognizant: Global IT services provider with established public-sector, healthcare and financial-services BPO practices. Comparable on AI-led service modernisation, hyperscaler relationships and outcome-based delivery to regulated clients.

Direct peers

• Atos: European-headquartered IT services and digital transformation provider serving public-sector and regulated industries. Closely comparable on managed services, systems integration and government digital transformation, with overlapping hyperscaler-style delivery model.
• Serco Group: UK-listed outsourcer with comparable UK and international public-sector BPO contracts across defence, transport, health and justice. Directly comparable business mix, customer base and contract-driven revenue model to Capita's government-led portfolio.
• Sopra Steria: European IT services and BPO group with strong UK and French public-sector exposure. Comparable in delivering managed services, digital transformation and process automation to government clients, similar scale, similar European footprint.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/CapitaPlc
• YouTubeyoutube.com/@capita
• Facebookfacebook.com/Capitaplc
• LinkedInlinkedin.com/company/capita-it-professional-services
• Instagraminstagram.com/lifeatcapita

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Capita IT Professional Services