Centro de Análisis y Resolución de Conflictos (CARC) - PUCP

What Centro de Análisis y Resolución de Conflictos (CARC) - PUCP does

The Centro de Análisis y Resolución de Conflictos (CARC) is an interdisciplinary academic center of the Pontificia Universidad Católica del Perú (PUCP), established in 1998 in Lima, Peru, with approximately 88 employees. It provides institutional dispute resolution and conflict management services, including arbitration (authorized for minor, medium, and major disputes), extrajudicial and decisory conciliation, and Juntas de Prevención y Resolución de Disputas (JPRD) for construction contracts. Beyond adjudication services, CARC designs custom consulting projects covering social conflict prevention, stakeholder management, prior consultation, and environmental certification processes, alongside continuous professional education programs in public procurement, conflict prevention, and dispute resolution.

The center operates two proprietary digital platforms: the Mesa de Partes Virtual, a 24/7 virtual filing system for arbitration requests and documents, and the Sistema de Gestión Arbitral, which tracks arbitration case files with timestamped document entry and exit. Education programs are delivered through PUCP's PAIDEIA and CANVAS learning management systems with synchronous and asynchronous sessions. A Court of Arbitration and JPRD composed of recognized Peruvian legal, business, and academic professionals administers the proceedings.

CARC generates revenue through transaction-based fees scaled to dispute amounts for arbitration and JPRD services, transaction fees for conciliation, and professional services fees for training programs and bespoke consulting. Its customer base spans mining, energy, hydrocarbons, construction, and infrastructure enterprises (Barrick, Yanacocha, Pluspetrol, Graña y Montero, ARUP), government agencies (GIZ, SENACE), and international development organizations (Expertise France). In December 2025, CARC was incorporated into REGAJU under OECE, authorizing it to administer arbitrations and JPRD in Peruvian public procurement under Law 32069.

Name

Centro de Análisis y Resolución de Conflictos (CARC) - PUCP

Legal name

Pontificia Universidad Católica del Perú

Website

https://carc.pucp.edu.pe

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Short description

CARC is PUCP's interdisciplinary center providing arbitration, conciliation, JPRD dispute boards, and conflict management consulting to Peruvian public and private sector clients across mining, energy, construction, and government.

Ownership category

akta.pro rank

Headquarters

HQ city

San Isidro, Lima

HQ country

Peru

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Arbitration Services: Fees charged for administering arbitration proceedings, including filing fees, administrative fees, and arbitrator honorarios based on dispute amount
2. Junta de Prevención y Resolución de Disputas (JPRD) Services: Administrative fees for dispute boards in construction sector contracts, with adjudicator honorarios
3. Conciliation Services: Fees for extrajudicial and decisive conciliation services
4. Continuous Education Programs: Revenue from training programs, courses, and certifications in conflict management, public procurement, and dispute resolution
5. Consulting and Custom Projects: Fees for bespoke consulting services, social studies, stakeholder management, and project-specific interventions for public and private clients

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

CARC PUCP administers arbitration, extrajudicial and decisory conciliation, and Dispute Prevention and Resolution Boards (JPRD) for construction contracts. It also delivers customized training, continuing education programs, and bespoke consulting projects in social conflict prevention and stakeholder management for public and private clients.

Product overview

Centro de Análisis y Resolución de Conflictos (CARC) PUCP is an interdisciplinary center at Pontifical Catholic University of Peru with over 26 years of experience, offering a comprehensive suite of conflict resolution services. The center operates as a unified institutional platform comprising core services (Arbitration, Extrajudicial Conciliation, Decisory Conciliation, Dispute Prevention and Resolution Boards), training programs, consulting and project services, digital platforms (Virtual Document Submission Portal and Arbitration Management System), academic publications, and transparency channels. The center also provides continuing education through programs like Práctico en Contrataciones Públicas, Prevención de Conflictos y Gestión Social Sostenible, and JPRD training, all designed to prevent and manage conflicts in sectors such as mining, energy, hydrocarbons, and construction.

Differentiator

Problem solved

Functional benefit

Products and services

• Arbitraje (Arbitration) Administration of arbitration processes for minor, medium, and major disputes with optimized tariff schedules; provides ethical, effective, impartial, and independent arbitration services to companies and organizations.
• Conciliación Extrajudicial (Extrajudicial Conciliation) Extrajudicial conciliation services across business, family, and other matters, helping parties resolve conflicts outside of court through neutral facilitation.
• Conciliación Decisoria (Decisory Conciliation) Binding decisory conciliation services under the modified 2026 directive, offering binding resolution mechanisms for specific dispute types.
• Junta de Prevención y Resolución de Disputas (Dispute Prevention and Resolution Board - JPRD) Dispute prevention and resolution mechanisms designed for construction contracts, helping parties address conflicts before they escalate. Includes REGAJU/OECE authorization for public contracting disputes.
• Capacitación (Customized Training) Customized in-house and open training programs covering conflict management, negotiation, public procurement, and dispute resolution topics, tailored to client needs and interests.
• Consultorías, Proyectos y Licitaciones (Consulting, Projects and Bidding) Design and implementation of ad hoc intervention projects including social studies, conflict prevention and management, effective communication, citizen participation, prior consultation, and stakeholder engagement for public and private clients.
• Formación Continua (Continuing Education Programs) Ongoing professional development subscription programs including Práctico en Contrataciones Públicas, Prevención de Conflictos y Gestión Social Sostenible, JPRD in the Construction Sector, and Soft Skills for Dispute Boards. Delivered via PAIDEIA/Canvas PUCP platforms with live ZOOM sessions.
• Mesa de Partes Virtual (Virtual Filing System) Online portal for submitting arbitration requests, responses, briefs, and general documents, available 24 hours on business days at sigeapucp.com/gestionarbitraje.
• Sistema de Gestión Arbitral (Arbitration Management System) IT platform that allows users to track documentation comprising the arbitration file, verifying exact dates of document entry and exit throughout the proceeding.
• Mesa de Partes Virtual y Sistema de Gestión Arbitral (Virtual Counter and Arbitration Management System) Combined digital entry point providing the virtual document submission portal and arbitration case management system for clients initiating and tracking arbitration proceedings.

Quantifiable outcome

• Over 26 years of experience accompanying processes related to mining, energy, hydrocarbon, transport, and other key sector projects
• +2 more outcomes

Named customers14 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered minor and core.

• ARBITRIminorStrategic or Co-development Partner · 1 January 2026Collaboration partner for organizing the Moot de Arbitraje Universitario 2026, a national arbitration competition for law students from universities across Peru.
• REGAJU / OECE (Organismo Especializado para las Contrataciones Públicas Eficientes)coreStrategic or Co-development Partner · 1 December 2025CARC was incorporated into REGAJU under OECE, becoming authorized to administer Arbitrations and Juntas de Prevención y Resolución de Disputas (JPRD) in public procurement. This recognition validates the center's technical capacity and institutional trajectory based on ethics, transparency, and impartiality.
• Expertise FrancecoreStrategic or Co-development Partner · 1 January 2024Trinational project supporting indigenous peoples and rural communities in Colombia, Ecuador, and Peru on mechanisms for protecting traditional knowledge associated with biodiversity and genetic resources, and fair distribution of benefits derived from their use.
• ARUP (UK Government Team)coreStrategic or Co-development Partner · 1 January 2020Advisory on Stakeholder Management Strategy and Communication Strategy for reconstruction and construction projects under the Integral Plan for Reconstruction with Changes, as part of the Government-to-Government Agreement between Peru and the UK.
• Defensoría del Cliente Inmobiliario (DCI) - AssociationcoreStrategic or Co-development Partner · 1 January 2020Administrative and functional management of the Complaint Procedure (PAR) for the Real Estate Client Ombudsman, established jointly by CAPECO, ASEI, ADI, and backed by INDECOPI.
• Cooperación Alemana para el Desarrollo (GIZ)coreStrategic or Co-development Partner · 1 January 2019Consulting service to define the scopes of the Sixth Complementary Provision of the Regulations of Law 29785 (Prior Consultation Law) for indigenous peoples in the environmental certification process under SENACE.
• Fondo Nacional del Ambiente (FONAM)minorStrategic or Co-development Partner · 1 January 2018Development of Communication Strategy for the Administrative Board of the Environmental Remediation Contingency Fund under Law 30321, for native communities in Loreto region.
• Simon Fraser University (Canada)minorStrategic or Co-development Partner · 1 January 2017Social validation of mobile platform pilot implementation during environmental certification process under the Colaboratorio Peru project, focusing on gender and mining.
• Servicio Nacional de Certificación Ambiental para las Inversiones Sostenibles (SENACE)coreStrategic or Co-development Partner · 1 January 2016Multiple engagements including gender approach integration in citizen participation mechanisms, citizen participation guide development, SEIA implementation diagnosis, and environmental impact evaluation course for SENACE officials.
• Minera Goldfields La Cima S.A.minorStrategic or Co-development Partner · 1 January 2010Perception diagnosis of stakeholders for Cerro Corona project along with conflict evaluation.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• JAMS: U.S.-based private alternative dispute resolution provider with neutrals and arbitration/mediation administration. Comparable in providing institutional arbitration and mediation services with established panels of professionals; broader scope (construction, employment, commercial) but private rather than academic-anchored.
• ICC International Court of Arbitration: The world's largest international arbitration institution administering cross-border commercial disputes. Operates a much broader geographic and case-volume footprint than CARC, but shares the model of administering arbitration under institutional rules with fee schedules and an established secretariat.
• American Arbitration Association (AAA) / ICDR: Major U.S. alternative dispute resolution provider administering arbitrations and mediations globally, including through its international arm ICDR. Comparable model of institutional case administration, fee schedules, and panel composition; broader scale and recognized internationally.

Direct peers

• Centro de Arbitraje de la Cámara de Comercio de Lima: Peru's oldest and largest commercial arbitration center, operating since the 1990s. Directly comparable to CARC as a Peruvian institution administering arbitrations and conciliation across commercial disputes, with similar national reach and overlapping client base in construction, infrastructure, and commercial matters.
• Centro de Arbitraje AMCHAM Perú: Arbitration center operated by the American Chamber of Commerce of Peru (AmCham). Offers arbitration, mediation, and dispute resolution services with an international commercial orientation, competing with CARC for the same Peruvian corporate client pool seeking English-language capable arbitration infrastructure.
• Centro de Arbitraje de la Pontificia Universidad Católica del Perú (legacy/separate): University-affiliated arbitration centers in Peru provide a directly comparable service bundle (arbitration + conciliation + training). While CARC IS PUCP's center, the broader institutional environment includes other university-based arbitration initiatives operating similar academic-anchored models in Latin America.

Regional players

• Câmara de Conciliação, Mediação e Arbitragem CIESP/FIESP: Brazilian arbitration and mediation center operated by the São Paulo Federation of Industries (FIESP) and CIESP. Comparable as a Latin American institutional arbitration center serving commercial and construction disputes; relevant for regional benchmarking of scale and service mix.
• Centro de Arbitraje y Mediación de la Cámara de Comercio de Santiago (CAM Santiago): Chile's leading commercial arbitration and mediation center. Comparable business model and Andean regional context; serves as a regional benchmark for institutional arbitration centers in Latin America with similar commercial/public sector client mix.
• Centro de Arbitraje y Mediación de la Cámara de Comercio Ecuatoriana de Quito: Ecuadorian institutional arbitration center. Directly comparable given CARC's existing trinational engagement in Ecuador through the Expertise France indigenous knowledge project; relevant peer for understanding Andean regional ADR market structure.
• Centro de Mediación y Arbitraje de la Cámara de Comercio de Bogotá: Colombian commercial arbitration center based at the Bogotá Chamber of Commerce. Operates a comparable model administering arbitrations and conciliation, and is a relevant comparable for CARC's trinational Andean ambitions (CARC already runs Colombia-Ecuador-Peru projects).

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

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Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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