Repair England

What Repair England does

Care & Repair England is a small, national charitable organisation established in 1986 and headquartered at Unit 9, The Renewal Trust Business Centre, 3 Hawksworth Street, Nottingham. Registered as an Industrial and Provident Society with Charitable Status (No. 25121R), the organisation is led by CEO Sue Adams and operates with approximately 5 employees, serving as a convening and advocacy hub rather than a direct service-delivery body. Its stated mission is to improve housing conditions and related services so that older people in England can live independently in their own homes for as long as they choose. There is no proprietary technology platform or software product; the portfolio comprises advisory services, research publications, training guides, self-help materials, and convening programmes, all distributed free of charge.

Core programmes include the Silverlinks peer-support initiative (Big Lottery Funded, 2013-2018), the Catch 22 research-practice network, handyperson services guidance, Housing Options Advice delivered in partnership with EAC FirstStop, Home from Hospital discharge support, home adaptations advisory work (including Disabled Facilities Grants), training guides, self-help guides for older people with long-term conditions, and the integration of housing information into health settings (hospitals, GP surgeries). Notable partnerships span EAC FirstStop, Centre for Ageing Better, Age UK, Independent Age, Public Health England, Foundations, the Home Adaptations Consortium, the British Society of Gerontology, MICRA, the University of Manchester, and the Building Research Establishment.

The business model is non-commercial. Care & Repair England derives income exclusively from grants: from government (DCLG), lottery (Big Lottery Fund), and charitable trusts (Dunhill Medical Trust, Esmée Fairbarn Charitable Trust). All information, advice, research, and advocacy outputs are provided free of charge; there are no products or services sold. The go-to-market is community-led, reaching older people and commissioners through local Care & Repair/Home Improvement Agencies, local authority and NHS partnerships, health-sector integration channels, and the Older People's Housing Champions volunteer network. Primary stakeholders are older people (65+) in England and local authorities/NHS organisations; secondary users are Home Improvement Agencies accessing training and evidence resources.

Name

Repair England

Legal name

Care & Repair England

Website

https://careandrepair-england.org.uk

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

1–10 employees

Short description

Care & Repair England is a Nottingham-based national charity founded in 1986 that improves housing and related services for older people in England. It delivers free research, advice, and convening programmes through local Home Improvement Agencies, NHS partnerships, and grant-funded initiatives such as Silverlinks and Catch 22.

Ownership category

akta.pro rank

Product category

Older People's Housing Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industry

Flooring, Trip-Hazard Removal & Anti-Slip Surface Upgrades (HSABAJAG)

Keywords

• Older people's housing
• Home adaptations advice
• Ageing in place
• Home improvement agencies
• Housing policy advocacy

Headquarters

HQ city

Nottingham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Grant Funding: Care & Repair England receives grant funding from government departments (DCLG, Dept for Communities & Local Government), charitable trusts (Dunhill Medical Trust, Esmée Fairbarn Charitable Trust), and lottery funding (Big Lottery Fund for Silverlinks programme).

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Care & Repair England is a small national charitable organisation, established in 1986, that provides free information, advice, research, advocacy, and training to help older people in England live independently and with dignity in their own homes. It focuses on integrating housing with health and social care, supporting home repairs and adaptations, and producing an evidence base that informs national housing policy for an ageing population.

Product overview

Care & Repair England is a charitable organization (established 1986) focused on improving housing and related services for older people. It does not operate a unified software product but rather delivers a portfolio of advisory services, research initiatives, and practical support programs. Core offerings include: Silverlinks (peer support program for housing decisions), Catch 22 research project (evidence generation), handyperson services (small repairs/minor adaptations), housing options advice (with EAC FirstStop), home from hospital discharge support, home adaptations guidance, training/self-help guides, housing information in health settings, and housing action advocacy. These services are delivered through partnerships with local agencies, universities, and health organizations, with a focus on enabling older people to live independently at home.

Differentiator

Problem solved

Functional benefit

Brands

• Silverlinks: A programme that created networks of mutual support to enable older people to make informed decisions about their housing and related care through peer support from older volunteers. Ran from 2013-2018.
• Catch 22

Products and services

• Silverlinks A peer support programme (2013–2018) that created networks of mutual support to enable older people to make informed decisions about housing and related care through one-to-one help, 'Pass it on' workshops and informal networks of older volunteers. Funded by the Big Lottery Fund.
• Catch 22 (Better Evidence) Project A research-practice network connecting researchers, service providers and older people to improve the evidence base on the impact of housing interventions, particularly home adaptations, on healthy and independent later life.
• Handyperson Services

Quantifiable outcome

• £11.5 million savings from £500,000 investment through FirstStop services
• +4 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and major.

• Centre for Ageing BettercoreStrategic or Co-development Partner · 1 July 2019New partnership to work together on shared aim of improving quality of existing housing for an ageing population. Includes updating data and evidence around decent homes and defining 'what works' with regard to improving homes.
• EAC FirstStop (Elderly Accommodation Council)coreStrategic or Co-development Partner · 1 October 2013Care & Repair England works with the national housing and care information & advice service EAC FirstStop to improve older people's access to independent, impartial housing, care and related financial advice. C&RE manages the local partnership programme which supported creation of fifteen new local options advice services since October 2013.
• British Society of Gerontology (BSG)coreStrategic or Co-development PartnerCollaboration on events including national conferences ('Small but Significant' 2017, 'Health at Home - The Right Prescription' 2016, 'Falling through the Gaps' 2015) and joint initiatives to bring together academics and stakeholders.
• Manchester Institute for Collaborative Research on Ageing (MICRA)coreStrategic or Co-development PartnerCollaborative events and research partnerships including 'All our futures: Creating a healthy built environment for older people' (April 2018) and joint conferences on health and housing integration.
• FoundationscoreChannel Partner/ Reseller/ DistributorNational body for Home Improvement Agencies. Care & Repair England directs people to Foundations to find local accredited Care & Repair schemes.
• Age UKmajorStrategic or Co-development PartnerWorking with Age UK and other main providers of information and advice for older people to improve access to housing and care information.
• Independent AgemajorStrategic or Co-development PartnerPartner in improving access to independent, impartial housing, care and related financial advice for older people.
• University of ManchestermajorStrategic or Co-development PartnerCollaboration on PHD studentship on 'The impact of the home environment on independent living for people with dementia in later life' and other research initiatives.
• Building Research Establishment (BRE)majorStrategic or Co-development PartnerData analysis partnership for 'Off the Radar' report on housing disrepair and health impact; joint work on modelling financial benefits to NHS from preventative housing interventions.
• Public Health EnglandmajorStrategic or Co-development PartnerMember of National Falls Prevention Co-Ordination Group; co-produced Falls and Fractures Consensus Statement and resource pack; supported integration briefings.
• Home Adaptations ConsortiumcoreStrategic or Co-development PartnerCollaboration on good practice guidance for home adaptations and Disabled Facilities Grant delivery, endorsed by Public Health England.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Independent Age: Independent Age is a national charity providing free, impartial information and advice on care, money, housing and health for older people. It is named as a strategic partner alongside Care & Repair England in delivering housing, care and financial advice to older adults.
• EAC FirstStop / Elderly Accommodation Counsel: EAC FirstStop is Care & Repair England's longest-standing strategic partner, providing the national housing-and-care information and advice service for older people. The two organizations co-deliver the Housing Options Advice programme and share overlapping missions on later-life housing, care and related financial advice.
• Foundations (National Body for Home Improvement Agencies): Foundations is the national body that represents and accredits Home Improvement Agencies across England, including local Care & Repair schemes. It is Care & Repair England's closest operational counterpart, jointly guiding older and disabled homeowners to local repair and adaptation services.
• Centre for Ageing Better: Centre for Ageing Better is a charitable body focused on improving later life, with explicit workstreams on housing quality for an ageing population. It is a formal partner of Care & Repair England (announced July 2019) and a peer in producing evidence and policy recommendations on housing and ageing.

Emerging players

• Habinteg Housing Association: Habinteg is a specialist housing association focused on accessible and inclusive homes, including for older and disabled people. It overlaps with Care & Repair England's home-adaptation and accessible-housing mission, though from a provider/investor perspective rather than an advice/advocacy one.

Others

• Royal National Institute of Blind People (RNIB): RNIB is a major disability-focused charity that advises on accessible housing, home adaptations and independent living. While not a housing-specific charity, it shares Care & Repair England's model of combining evidence-based policy work with practical information and advice for people with sight loss living in their own homes.
• Carers UK: Carers UK is a national charity supporting unpaid carers, including those caring for older relatives at home. Its information, advice and policy work on housing-related care decisions overlaps thematically with Care & Repair England's later-life housing and independence agenda.

Broad incumbents

• Age UK: Age UK is the largest UK charity dedicated to older people, offering a much broader portfolio (advice, campaigns, products, local services) than Care & Repair England. They overlap substantively in local housing-advice and home-from-hospital delivery through affiliated local Age UKs (e.g., Age UK Warwickshire, Age UK Nottingham and Nottinghamshire).
• Housing 21: Housing 21 is a large not-for-profit provider of retirement and extra-care housing and housing-with-support services for older people in England. It is a broader incumbent operating housing stock directly, but addresses the same ageing-in-place and independent-living agenda as Care & Repair England's advocacy work.
• Anchor Hanover Group: Anchor Hanover is one of the largest not-for-profit providers of housing and care for older people in England, operating retirement housing, care homes and Home Help services. It addresses the same ageing-population housing and support mission, but at much greater operational scale and as a direct provider rather than an advocacy/advice body.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cr_england
• LinkedInlinkedin.com/company/repair-england

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Repair England