Care & Repair Cymru

What Care & Repair Cymru does

Care & Repair Cymru is a Welsh registered charity (No. 1163542) and company limited by guarantee (No. 09574555), founded in 1979 as the successor to the Ferndale Home Improvement Service. It helps older people in Wales live independently and safely at home by delivering home repairs, adaptations, benefits advice, and home energy support through a network of 13 locally branded agencies that cover every principal area of Wales, supported by a national coordinating office in Cardiff. Its portfolio of named programs includes Hospital to a Healthier Home (caseworkers embedded in 17 hospitals to coordinate safe discharge), Managing Better (specialist support for people with dementia, sensory loss, or stroke), Older Not Colder / Hynach Nid Oerach (12 specialist Home Energy Officers tackling fuel poverty), and Mamwlad (rural farming community support in Powys, delivered with Age Cymru Powys).

The underlying delivery model is service- and casework-led rather than technology-led. Caseworkers, handypersons, technical officers, and administrators operate at the local agency level, conducting home assessments, arranging adaptations such as wet rooms, grab rails, and door widening, installing Telecare/Lifeline systems, and integrating consumer smart-home devices (e.g., Alexa, vibrating doorbells, hearing loops, linked smoke/CO alarms) for sensory-impaired clients. There are no proprietary AI or software platforms; the technology base is operational, with referral pathways into NHS Wales health boards, Welsh Government fuel poverty schemes (NEST, Nyth), utility partners (Wales & West Utilities, Western Power), and condition-specific charities (Stroke Association, Alzheimer's Society Cymru, RNIB Cymru, RNID).

Care & Repair Cymru is funded primarily through Welsh Government core grants, Welsh local authority contracts (including Integrated Care Fund, Healthy Homes Grants, and Winter Pressures Grants), charitable donations and legacies, commercial memberships, and ancillary income such as room hire at its Cardiff headquarters. All core services are provided free to eligible clients. The organization also runs a Commercial Membership program, a Care & Repair Ambassadors scheme, the annual Care & Repair Conference, and the Healthy Homes Appeal 2026 fundraising campaign, alongside active policy advocacy — including a 2026 Senedd Election manifesto calling for a Welsh Government housing repair Safety Net Grant.

Name

Care & Repair Cymru

Legal name

Care & Repair Cymru

Website

https://careandrepair.org.uk

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

11–50 employees

Short description

Care & Repair Cymru is a Welsh charity, founded 1979, that helps older people live independently at home through repairs, adaptations, benefits advice, and energy support delivered via 13 local agencies covering all of Wales, plus hospital caseworkers in 17 sites.

Ownership category

akta.pro rank

Product category

Older people's housing and home adaptation services

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

Keywords

• Home repair services
• Housing adaptations
• Independent living support
• Hospital discharge support
• Fuel poverty assistance

Headquarters

HQ city

East Moors Road, Cardiff

HQ country

United Kingdom

HQ region

Europe

Offices14 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others, Technology or R&D

Revenue model

1. Welsh Government Funding: Core funding from Welsh Government for national coordination and specific programs
2. Local Authority Funding: Funding from Welsh local authorities for local agency operations and services
3. Charitable Donations: Individual donations, bequests, and legacies from supporters; 100% of donations go directly to helping older people
4. Commercial Membership: Businesses can become commercial members to support the charity's work
5. Room Hire: National office meeting/training room hire in Cardiff

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Care & Repair Cymru is a Welsh charity that helps older people live independently in their own homes through free home repairs, adaptations, and home maintenance. It delivers services through a network of 13 local agencies across Wales using caseworkers, technical officers, handypersons, and administrators, and runs specialist programmes including Hospital to a Healthier Home (discharge support across 17 hospitals), Managing Better (dementia/sensory loss/stroke support), Older Not Colder / Hynach Nid Oerach (fuel poverty and home energy), and Mamwlad (farming community support in Powys). All services are provided free to eligible clients, funded by Welsh Government, local authorities, and charitable grants.

Product overview

Care & Repair Cymru is a Welsh charity operating a network of 13 local agencies that help older people live independently through repairs, adaptations, and home maintenance. The organization offers a portfolio of coordinated services including Hospital to a Healthier Home (hospital discharge support), Managing Better (dementia/sensory loss/stroke support), Older Not Colder (fuel poverty and energy efficiency), and the Ambassador Scheme. Services are delivered through caseworkers, technical officers, handypersons, and administrators who provide holistic support including home assessments, benefits advice, and referral to partner services. The national organization coordinates these local agencies across Wales.

Differentiator

Problem solved

Functional benefit

Products and services

• Hospital to a Healthier Home (Ysbyty i Gartref Iachach)

Quantifiable outcome

• Saves NHS Wales 25,000 bed days per year
• +4 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

13 partnerships are on record, tiered core, major and minor.

• NHS Wales / Cwm Taf University Health BoardcoreStrategic or Co-development PartnerHospital to a Healthier Home service operates in partnership with NHS Wales across 17 hospitals. Health boards refer patients and coordinate discharge planning. Cwm Taf University Health Board specifically partners for Hospital to a Healthier Home in Rhondda Cynon Taf and Merthyr Tydfil.
• Wales & West UtilitiescoreStrategic or Co-development PartnerSupporting partner for Hynach Nid Oerach (Older Not Colder) fuel poverty project. Helps enable the service to provide energy efficiency support to older people in Wales.
• Electrical Safety FirstmajorStrategic or Co-development PartnerCo-authored report 'Home Safety: How Improving Electrics is Changing Lives in Wales' examining the impact of electrical improvements on older people's lives.
• NEST (Welsh Government Warm Homes Scheme)coreChannel Partner/ Reseller/ DistributorReferral partner for heating assistance. Care & Repair helps clients access NEST scheme for new boiler installations and heating improvements. Supports clients through application process.
• Western PowerminorChannel Partner/ Reseller/ DistributorPriority Services Register partner - helps clients sign up for priority support during power cuts, including welfare checks and alternative heating/lighting provisions.
• Telecare / Lifeline ServicesminorChannel Partner/ Reseller/ DistributorEmergency response partnership providing Telecare Lifeline with mobile response teams - wearable devices with emergency buttons for clients at high falls risk.
• Age Cymru PowyscoreStrategic or Co-development PartnerJoint delivery partner for Mamwlad project in Powys. Age Cymru Powys provides benefits advice and confidential services while Care & Repair provides home adaptation support.
• Stroke AssociationmajorStrategic or Co-development PartnerPartnership for Managing Better project providing support to stroke survivors. Ensures correct support is available at the right time for stroke survivors.
• Alzheimer's Society CymrumajorStrategic or Co-development PartnerPartnership for Managing Better project providing support to people with dementia. Ensures correct support is available at the right time for dementia patients.
• RNIB CymrumajorStrategic or Co-development PartnerPartnership for Managing Better project providing support to people with sight loss. Ensures correct support is available at the right time for visually impaired individuals.
• RNIDmajorStrategic or Co-development PartnerPartnership for Managing Better project providing support to people with hearing loss in Wales. Ensures correct support is available at the right time for deaf and hard of hearing individuals.
• BBC WalesmajorGTM or Marketing PartnerMedia coverage partner for Safety Net Grant campaign. BBC Wales Today featured Care & Repair's work and advocacy for housing repair safety net grant for older people on national news.
• Nyth (Welsh Government fuel poverty scheme)coreChannel Partner/ Reseller/ DistributorReferral pathway and support partner for fuel poverty assistance - helps clients access heating and energy efficiency improvements.

Scale indicators9 records

Recent moves10 records

Expansion highlights6 records

Market position

Competitive moat4 records

Customer concentration

• Xtwitter.com/CRCymru
• Facebookfacebook.com/careandrepaircymru
• LinkedInlinkedin.com/company/careandrepaircymru
• Instagraminstagram.com/careandrepaircymru

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Care & Repair Cymru