CARERS' SUPPORT (BEXLEY)

What CARERS' SUPPORT (BEXLEY) does

Carers' Support (Bexley) is an independent registered charity (Charity No. 1075801, Company Limited by Guarantee No. 3709684) providing information, emotional support, respite, social care assessments, and practical at-home assistance to unpaid adult carers residing in the London Borough of Bexley and the Royal Borough of Greenwich. The organisation operates from Wolsley House, 64 Wolsley Close, Crayford, DA1 4BE, trading under the names Carers Support Bexley and Greenwich Volcare, with a team of seven named staff supported by trained volunteers including international volunteers on 12-month placements who deliver respite cover.

The service portfolio is organised into five interconnected offerings. Emotional Support comprises the In Touch Volunteer Support Service (a volunteer-led listening ear service) and Counselling for Carers delivered by supervised volunteer or trainee counsellors. Respite for Carers provides at-home companionship and supervision for cared-for individuals so that carers can take breaks; this service is branded as Greenwich Volcare in the Royal Borough of Greenwich. Information & Support delivers a Carers Information Pack, the Adult Unpaid Carers Guide, a bi-monthly e-bulletin, annual newsletters, welfare benefits advice, support groups, and the Carers Emergency Card and Emergency Plan scheme. Social Care Assessments are conducted through the OneBexley consortium (Bexley Pathways), an eight-charity partnership delivering Trusted Assessor work on behalf of the London Borough of Bexley. The Support Worker Service, priced at £23.00 per hour with DBS-checked staff, provides companionship, trips out, shopping and appointment accompaniment but excludes personal care.

The operating model is community-led, with three dedicated phone lines (Main Office 020 8302 8011, Greenwich Volcare 020 8302 0198, Bexley Respite 020 8302 6579), walk-in access at Crayford, home visits, and referral pathways via the OneBexley/BVSC consortium and local partner charities. Most services are free to carers, funded primarily by grants from London Borough of Bexley and Royal Borough of Greenwich, with supplementary income from donations (including Gift Aid) and fees from the Support Worker Service. The technology stack is modest: a WordPress website (carerssupport.org), Google Analytics for usage statistics, and Mailchimp for the e-bulletin; there is no proprietary technology platform. Annual revenue is not publicly disclosed.

Name

CARERS' SUPPORT (BEXLEY)

Legal name

Carers' Support (Bexley)

Website

https://carerssupport.org

Company type

Private

Operating status

Operating

Short description

Carers' Support (Bexley) is an independent registered charity providing free emotional support, respite, information, benefits advice and social care assessments to unpaid adult carers in the London Borough of Bexley and Royal Borough of Greenwich, funded primarily by the two borough councils and a network of trained volunteers.

Ownership category

akta.pro rank

Product category

Social Care and Carer Support Services

NAICS

Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Non-Hospice Serious-Illness / Community-Based Palliative Care (In-Home) (HSABAFAF)

akta.pro secondary industry

Post-Operative Personal Care Support (Non-Clinical) (HSABABAK)

Keywords

• Carer support services
• Respite care services
• Social care assessments
• Unpaid carer advice
• Counselling for carers

Headquarters

HQ city

Crayford

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others, Technology or R&D

Revenue model

1. Local Government Funding: Primary funding from London Borough of Bexley and Royal Borough of Greenwich to provide free services to carers. Respite services and social care assessments are funded by these local authorities.
2. Support Worker Service Fees: Chargeable support worker service at £23.00 per hour providing companionship, trips out, shopping assistance, and appointment accompaniment.
3. Donations and Fundraising: Voluntary donations accepted via bank transfer, standing order, cheque, and legacy gifts. Gift Aid reclaim available for UK taxpayers.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

Carers' Support (Bexley) provides information, advice, emotional support and respite services to unpaid adult carers residing in the London Borough of Bexley and Royal Borough of Greenwich. The charity delivers emotional support (including the In Touch volunteer listening service and free counselling), at-home respite care (branded as Greenwich Volcare in Greenwich), information and welfare benefits support, Social Care Assessments via the OneBexley consortium, and a chargeable Support Worker Service at £23.00 per hour. Most services are free to carers, funded by London Borough of Bexley and Royal Borough of Greenwich.

Product overview

Carers' Support (Bexley) is an independent registered charity offering a portfolio of support services to unpaid adult carers in the London Borough of Bexley and Royal Borough of Greenwich. The service portfolio consists of five interconnected offerings: Emotional Support (encompassing the In Touch Volunteer Support Service and Counselling for Carers), Respite for Carers (branded as Greenwich Volcare in Greenwich), Information & Support (including the Carers Emergency Card and Emergency Plan), Social Care Assessments delivered through the OneBexley consortium, and the Support Worker Service for at-home practical assistance. Most services are free to carers, funded by local authorities, with only the Support Worker Service being chargeable at £23.00 per hour.

Differentiator

Problem solved

Functional benefit

Products and services

• Information & Support Comprehensive information and advice service for unpaid adult carers in Bexley and Greenwich. Includes a Carers Information Pack, the Adult Unpaid Carers Guide, a bi-monthly e-bulletin, two annual newsletters, welfare benefits advice, support groups, help completing claim forms, the free Carers Emergency Card scheme and a Carers Emergency Plan.
• Emotional Support & Counselling Emotional support programme for unpaid carers and former carers. Encompasses the In Touch volunteer listening ear service (companionship, telephone support, non-judgmental space to talk) and free professional counselling delivered by supervised volunteer or trainee counsellors.
• Respite for Carers Flexible at-home respite service providing trained volunteers — primarily international volunteers on 12-month placements — who provide companionship and supervision to cared-for individuals, enabling unpaid carers to take temporary breaks. Operates as Greenwich Volcare within the Royal Borough of Greenwich.
• Social Care Assessments Social Care Needs and Carers Assessments delivered through the OneBexley consortium (also known as Bexley Pathways), a partnership of 8 local charities conducting trusted assessments on behalf of the London Borough of Bexley. Referred through Bexley Voluntary Services Council (BVSC).
• Support Worker Service Chargeable at-home support service providing DBS-checked support workers for companionship, trips out, shopping assistance and appointment accompaniment. Does not include personal care. Priced at £23.00 per hour on a pay-as-you-go basis.

Quantifiable outcome

• Free services to carers
• +1 more outcomes

Named customers8 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

14 partnerships are on record, tiered core and minor.

• OneBexley Consortium (Bexley Pathways)coreStrategic or Co-development PartnerConsortium of 8 local charities carrying out Social Care Needs & Carers Assessments on behalf of London Borough of Bexley. Partners include Age UK Bexley, Bexley Mencap, BVSC, Crossroads Care SE London, Greenwich & Bexley Community Hospice, Inspire Community Trust, Mind in Bexley.
• Bexley Voluntary Services (BVSC)coreStrategic or Co-development PartnerLead organization for OneBexley Pathways. Contact point for social care assessments at [email protected] or 020 4530 6580.
• Age UK BexleyminorStrategic or Co-development PartnerOneBexley consortium partner providing services for older people in Bexley.
• Bexley MencapminorStrategic or Co-development PartnerOneBexley consortium partner providing services for people with learning disabilities in Bexley.
• Crossroads Care South East LondonminorStrategic or Co-development PartnerOneBexley consortium partner providing carers' breaks, and services for children and adults with disabilities.
• Greenwich & Bexley Community HospiceminorStrategic or Co-development PartnerOneBexley consortium partner organizing specific groups for carers.
• Inspire Community TrustminorStrategic or Co-development PartnerOneBexley consortium partner providing information and advice services for adults with disabilities.
• Mind in BexleyminorStrategic or Co-development PartnerOneBexley consortium partner providing mental health support services in Bexley.
• Bexley Carers PartnershipcoreStrategic or Co-development PartnerJoint initiative bringing together carers, local charities and services. Website at bexleycarers.co.uk serves as one-stop-shop for all unpaid carer information. Produced the Unpaid Carers Guide 2026.
• Age UK BexleyminorStrategic or Co-development PartnerLocal partner organization providing services and information for older people.
• Carers UKminorStrategic or Co-development PartnerNational charity providing help and advice for carers. Linked as resource partner.
• Carers TrustminorStrategic or Co-development PartnerNational charity providing action, help and advice for carers. Linked as resource partner.
• Dementia UK (Admiral Nursing Direct)minorStrategic or Co-development PartnerPartner providing dementia-specific support and Admiral Nursing services.
• Findon Legal ConsultantsminorImplementation/ SI/ Consulting PartnerLegal consultants providing educational sessions at Carers Cafe events on Wills, Powers of Attorney, Trusts and Pre-Paid Funeral Plans.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Carers Trust: National network of 144 local carers charities across the UK. Directly comparable mission and service model to Carers' Support (Bexley), with member networks operating in similar geographic footprints providing respite, information, and emotional support to unpaid carers.
• Carers UK: National charity advocating for and supporting unpaid carers in the UK. Comparable mission around information provision, benefits advice, and campaigning for carer rights; broader geographic scope but operates in the same advocacy and support category.
• Independent Age: National charity supporting older people and their families. Comparable advices and information services for older adults and family carers, with broader national scope but overlapping service areas including benefits advice and welfare support.

Direct peers

• Crossroads Care South East London: Direct consortium partner within OneBexley providing carers' breaks and disability services in the same South East London region. Closest direct peer with overlapping service offerings including respite breaks and support for carers of children and adults with disabilities.
• Help & Care: UK charity providing information, advice, and support services to carers and vulnerable adults. Comparable service model with similar geographic-local focus, offering benefits advice, emotional support, and community-based services for unpaid carers.
• Carers Federation: National charity delivering information, advice, and support services to unpaid carers across England. Directly comparable peer with similar service portfolio including benefits advice, training, and one-to-one support for carers.

Regional players

• Age UK Bexley: Local OneBexley consortium partner providing services for older people in the Bexley borough. Operates in the same geographic footprint and partnership ecosystem, serving overlapping caregiver populations caring for elderly individuals.
• Mind in Bexley: Local OneBexley consortium partner providing mental health support services in Bexley. Operates in the same geographical area and partnership network, serving overlapping client populations including carers of individuals with mental health conditions.
• Bexley Mencap: Local OneBexley consortium partner providing services for people with learning disabilities in Bexley. Operates in the same geographic area and partnership ecosystem, serving overlapping caregiver populations including family carers of individuals with disabilities.

Emerging players

• Tide (Together in Dementia Everyday): UK charity supporting carers of people living with dementia. Overlapping target population and emotional support offerings, with focus on empowering family carers through peer support, advocacy, and information.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CARERS' SUPPORT (BEXLEY)