Carglass® Greece

What Carglass® Greece does

Carglass® Greece, operated by ERGOFIL SA as a franchisee of the Belgian Belron Group SCA, is the leading organized vehicle glass repair and replacement network in Greece, founded in 2001 and headquartered in Mandra, Attica. The company serves individual motorists, corporate fleet operators, and insurance partners across the country through 25 corporate branches, 19 authorized partners, 70+ service points, and mobile service units backed by two distribution centers in Athens and Thessaloniki. Core offerings include windshield and side-glass repair and replacement using Belron proprietary technologies (Glass Medic®, ART®, Belron Way of Fitting), with OEM-equivalent glass and lifetime warranty on work performed. Adjacent services span ADAS camera recalibration (38 service points using Hella-Gutmann and AsTech equipment), wiper replacement, XPEL/Madico window films, headlight demisting, power-window mechanism repair, windbreakers, and EV charging stations in partnership with EVziiin.

The business model is primarily transaction-based: insurance-covered glass damage is settled directly with partner carriers (AXA, Interamerican/Anytime, European Faith, ΓΕΝΙΚΗ ΠΑΝΕΛΛΑΔΙΚΗ, Elite, Υδρόγειος, Apeiron, and others), while uninsured customers pay cash, bank transfer, or interest-free installments. Carglass Club, a B2B digital platform, gives insurance agents and fleet operators real-time visibility into glass-damage claims, supporting channel stickiness. Pricing is modular (e.g., headlight demisting at €35 bundled or €40 standalone) with discount programs for families, unemployed cardholders, and Anytime Club members. The company reports 100,000 motorists served annually, 1,200,000+ glass replacements in 25 years, an 85% Net Promoter Score (2017), 87% excellent customer ratings, and 99% email-response score; it has been ISO 9001 certified continuously since 2005 and IMI-accredited, and operates with approximately 150 employees.

Name

Carglass® Greece

Legal name

ERGOFIL SA

Website

https://carglass.gr

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

51–100 employees

Short description

Carglass® Greece, operated by ERGOFIL SA as a Belron Group franchisee, is the leading nationwide vehicle glass repair and replacement network in Greece, serving 100,000 motorists annually across 25 corporate branches, mobile units, and 150+ service points with insurance-channel settlement.

Ownership category

akta.pro rank

Product category

Automotive Glass Repair Services

NAICS

Automotive Glass Replacement Shops (811122), Automotive Body, Paint, Interior, and Glass Repair (81112)

SIC

Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

Auto Glass Repair & Replacement (TLAKAAAH)

akta.pro secondary industry

Mobile Glass Repair/Replacement & Temporary Weatherproofing (TLAKAFAL)

Keywords

• Vehicle glass repair
• Windshield replacement
• ADAS camera recalibration
• Auto glass services
• Fleet glass maintenance

Headquarters

HQ city

Metamorfosi

HQ country

Greece

HQ region

Europe

Offices23 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Glass Repair and Replacement Services: Primary revenue stream from repair and replacement of vehicle glass including windshields, side glass, and rear windshields. Services are often covered by insurance policies for glass damage, otherwise paid directly by customers via cash, bank transfer, or credit card with installment options.
2. Insurance Damage Settlement Processing: Processing insurance claims for glass damage, handling claims on behalf of insurance companies as part of damage settlement services
3. Fleet Services: Corporate fleet management services for businesses with vehicle fleets, providing comprehensive glass maintenance solutions
4. Additional Auto Services: Additional services including windshield wiper replacement, car window tinting/films, headlight demisting, power window mechanisms, and electric vehicle charging stations

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels7 records

Core offering

Carglass® Greece provides vehicle glass repair and replacement services across Greece through 25 corporate branches, 19 authorized partners, and 150+ service points, including a mobile service unit. Core services cover windshield repair and replacement, side and rear glass replacement, ADAS camera recalibration after windshield replacement, insurance damage claim processing, fleet services for corporate clients, and specialty glass for construction/agricultural vehicles and trucks.

Product overview

Carglass® Greece operates a comprehensive vehicle glass repair and replacement service network. The core offering centers on windshield repair and replacement services, augmented by ADAS camera recalibration for modern vehicles with advanced driver assistance systems. Additional services include windshield wiper replacement, car window films (XPEL, Madico brands), headlight demisting, power window motor replacement, windbreakers, and electric vehicle charging stations through EVziiin© partnership. The company provides mobile service units for on-site service, insurance damage settlement processing for multiple providers, and dedicated fleet services for corporate clients. Specialty glass replacement is available for construction equipment, agricultural vehicles, trucks, and buses. The service network spans corporate branches and authorized partners throughout Greece, with a 24/7 call center.

Differentiator

Problem solved

Functional benefit

Products and services

• Windshield Repair

Quantifiable outcome

• Serves 100,000 motorists annually
• +5 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature6 records

Partnerships

One partnership is on record.

• Belron GroupflagshipStrategic or Co-development PartnerBelron Group is the global parent company of Carglass, providing proprietary technologies like Glass Medic®, ART®, Belron Way of Fitting methodology, and global best practices for vehicle glass repair and replacement services. Carglass Greece operates as part of the Belron international network spanning multiple countries.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Service King Collision: Service King is a large US multi-shop collision repair operator with insurer relationships and a national footprint. Comparable to Carglass Greece as an insurance-networked vehicle repair platform, though broader in scope (collision, paint, glass) rather than glass-specialist.
• Caliber Collision: Caliber is the largest US collision repair chain, handling body, paint, and glass work through insurance-driven workflows. Overlaps with Carglass Greece on insurance-channel processing and glass repair as part of broader collision service, but operates at much larger scale and broader scope.
• Belron Group SCA: Belron Group is the global parent of Carglass and operates vehicle glass repair/replacement brands across more than 40 countries, with proprietary technologies and shared back-office functions. As Carglass Greece's parent and global operator, Belron is a direct strategic counterparty and the broadest comparable incumbent.

Direct peers

• Safelite AutoGlass: Safelite is the largest vehicle glass repair and replacement company in the United States, offering windshield repair/replacement and ADAS recalibration with a national branch and mobile-service network. It is the closest direct functional peer to Carglass Greece in terms of service model, ADAS capability, and insurance-channel integration.
• Glass Doctor: Glass Doctor is a Neighborly company operating a franchise network for auto, residential, and commercial glass repair and replacement in the United States. Comparable to Carglass Greece on auto-glass service focus, franchise model, and warranty-backed service offering.
• Novus Glass: Novus Glass is a global vehicle glass repair and replacement franchise with operations in North America and Europe, offering windshield repair, replacement, and ADAS services through franchisee locations. Directly comparable to Carglass Greece on service category and franchise-style distribution model.
• Speedy Glass (Belron Italy): Speedy Glass is Belron Group's vehicle glass brand in Italy, offering windshield repair/replacement, mobile service, and ADAS recalibration through a national branch and authorized partner network. Comparable to Carglass Greece on service offering, Belron operating standards, and Southern European market dynamics.
• Autoglass (Belron UK): Autoglass is the UK arm of Carglass's parent Belron Group, providing vehicle glass repair and replacement with mobile service units and insurer partnerships. Operates the same franchise playbook, proprietary methods (Belron Way of Fitting), and insurance-claim workflow as Carglass Greece, making it a sister-brand direct peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks1 record

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/carglass-greece

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carglass® Greece