Customs Administration of the Republic of Serbia

What Customs Administration of the Republic of Serbia does

The Customs Administration of the Republic of Serbia (Управа царина Републике Србије) is a government administrative agency operating under the Ministry of Finance that enforces customs regulations, collects duties and taxes on imported goods, and facilitates international trade across Serbian borders. The agency's two principal constituencies are individual travelers crossing Serbian borders and the business community engaged in import/export activity, including manufacturers, traders, customs agents, and freight forwarders. Its mandate covers customs enforcement, revenue collection for the state budget, prevention of illegal imports and exports, and protection against prohibited goods such as drugs, weapons, and counterfeit products.

The agency's technology stack is a platform-plus-modules digital customs architecture built around the e-Carina electronic system, the EU-compliant NCTS (New Computerized Transit System) in P5 and P6 releases, and the National Single Window unified clearance platform. Supporting modules include TIR-EPD electronic pre-declaration, e-IPR intellectual property rights registration, Electronic Auctions for disposal of seized goods, guarantee-status analytics, the Customs Tariff database, a Customs Laboratory, the SEED+ declaration system, and the AEO (Authorized Economic Operator) certification program. Distribution is delivered through physical customs offices and border crossings throughout Serbia, supplemented by postal-clearing stations operated in partnership with Serbia Post in Belgrade, Novi Sad, and Niš, plus an e-services portal for self-serve filings.

The agency does not operate a commercial revenue model. Customs duties (0%–12.5%), value-added tax (20%), and administrative fees collected by the agency flow directly to the Serbian state budget rather than to the agency itself, which is funded through state budget allocation. Strategic direction is heavily influenced by EU pre-accession requirements, with active partnerships supporting Schengen alignment, integrated border management, and trade facilitation under IPA, World Bank, GIZ, WCO, and WTO frameworks, alongside free-trade-agreement implementation with CEFTA, EFTA, Turkey, the UK, the Eurasian Economic Union, China, the UAE, and Egypt.

Name

Customs Administration of the Republic of Serbia

Legal name

Управа царина Републике Србије

Website

https://carina.rs

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

The Customs Administration of the Republic of Serbia is a government agency under the Ministry of Finance that enforces customs regulations, collects import duties and VAT, and operates digital trade-facilitation systems for businesses and travelers crossing Serbian borders.

Ownership category

akta.pro rank

Product category

Customs Administration Services

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Regulation and Administration of Transportation Programs (92612), International Affairs (92812)

SIC

Services-Management Services (8741)

akta.pro primary industry

Customs Duties, Tariff Classification & Valuation (BPAIADAG)

akta.pro secondary industries

Trade Compliance, Anti-Smuggling & Customs Enforcement (BPAIADAJ), Customs Clearance & Border Trade Facilitation (BPAIADAF), Customs Classification & Valuation (HS/HTS, Origin, Duty Optimization) (TLACAFAC), Export Customs Clearance (Export Declarations & AES/EEI) (TLACAFAB), In-Transit & Special Regimes Processing (Transit, TIR/ATA Carnet, Temporary Import/Export) (TLACAFAJ)

Keywords

• Customs administration services
• Border trade facilitation
• Customs duty collection
• Transit monitoring systems
• Tariff classification services

Headquarters

HQ city

Beograd (Novi Beograd), Grad Beograd

HQ country

Serbia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Customs Duties and Tariffs: Collection of import/export customs duties based on customs tariff rates applied to goods crossing the border, ranging from 0% to 12.5% for vehicles with standard rate of 10%
2. Value Added Tax (VAT) Collection: Collection of VAT at 20% rate on imported goods, calculated on customs value plus customs duty
3. Customs Fees and Charges: Various administrative fees for customs procedures, inspections, and documentation processing

Pricing tiers

Distribution channels3 records

Marketing channels4 records

Core offering

The Customs Administration of the Republic of Serbia is a government administrative agency operating under the Ministry of Finance that enforces customs regulations, collects customs duties and VAT on imported goods, and facilitates international trade across Serbian borders. It operates a digital customs platform (e-Carina) with electronic services including transit monitoring (NCTS), electronic pre-declaration (TIR-EPD), the National Single Window for cross-border clearance, electronic auctions for seized goods, AEO certification, customs tariff and laboratory services, and dedicated passenger services for travel-related customs procedures.

Product overview

The Customs Administration of the Republic of Serbia operates a comprehensive digital customs platform offering electronic services (e-servisi) for both passengers and businesses. The core offerings include the e-Carina system for digital transformation, electronic auctions for seized goods, TIR-EPD for international transport pre-declarations, and the National Single Window for streamlined border clearance. The system integrates multiple modules including NCTS (New Computerized Transit System), AEO (Authorized Economic Operator) certification, customs tariff database, customs laboratory services, and the SEED+ declaration system. For passengers, services cover customs allowances, currency declarations, and VAT refunds. For businesses, the platform provides customs procedures, tariff classification, origin certificates, international trade agreements, and guarantee management. The architecture follows a platform-plus-modules model with e-Carina as the umbrella digital transformation initiative.

Differentiator

Problem solved

Functional benefit

Products and services

• e-Carina Electronic customs system enabling digital transformation of customs procedures, allowing businesses to file and process customs declarations online.
• National Single Window Unified electronic platform integrating multiple government agencies to simplify border clearance procedures for cross-border trade.
• NCTS (New Computerized Transit System) EU-compliant electronic transit system (NCTS P5 and P6) for monitoring the movement of goods under customs procedures across borders.
• TIR-EPD (TIR Electronic Pre-Declaration) Electronic pre-declaration system for international road transport using TIR carnets, enabling advance cargo declarations before border crossing.
• Electronic Auctions (Elektronske licitacije) Online platform for purchasing goods seized or confiscated by customs authorities through electronic bidding.
• AEO (Authorized Economic Operator) Certification program for businesses meeting customs compliance standards, providing simplified customs procedures and reduced inspections.
• Customs Tariff (Carinska tarifa) Electronic customs tariff system providing tariff classification, applicable rates, and trade measure information to businesses.
• Customs Laboratory (Carinska laboratorija) Laboratory services for testing and analyzing goods to determine tariff classification and compliance with customs requirements.
• Guarantee Status Analytics (Analitika stanja garancija) Service for monitoring and analyzing the status of customs guarantees and bank guarantees.
• e-IPR Application Electronic application for intellectual property rights protection enabling rights holders to register and monitor IP rights at customs.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

14 partnerships are on record, tiered core, major and minor.

• European UnioncoreStrategic or Co-development PartnerEU integration support including IPA funding programs (IPA 2007, 2010, 2011, 2013, 2014, 2015, 2016, 2018, 2021, 2022, III). Technical assistance for Schengen alignment, integrated border management, and visa policy. EU Commission staff working documents cooperation.
• GIZ (German Development Organization)majorStrategic or Co-development PartnerDevelopment cooperation projects supporting customs modernization and capacity building in Serbia.
• World BankmajorStrategic or Co-development PartnerTrade facilitation projects supporting improvement of customs procedures and trade efficiency.
• Republic of KoreaminorStrategic or Co-development PartnerConsulting project for customs modernization and best practices exchange.
• World Customs Organization (WCO)coreTechnology or IntegrationInternational customs cooperation, standards harmonization, and best practices exchange.
• CEFTA 2006 (Central European Free Trade Agreement)coreStrategic or Co-development PartnerImplementation of free trade agreement provisions including preferential customs tariffs for member states.
• EFTA CountriesmajorStrategic or Co-development PartnerFree trade agreement cooperation with European Free Trade Association member states.
• United KingdommajorStrategic or Co-development PartnerPost-Brexit trade cooperation and customs procedures arrangements.
• Eurasian Economic UnionminorStrategic or Co-development PartnerExport documentation arrangements for trade with EAWU member states.
• International Road Transport Union (IRU)majorTechnology or IntegrationTIR Carnet system operation and TIR-EPD electronic pre-declaration system for international road transport.
• World Trade Organization (WTO)coreStrategic or Co-development PartnerInternational trade organization membership supporting trade policy and customs regulation alignment.
• Ministry of Finance of the Republic of SerbiacoreStrategic or Co-development PartnerParent ministry providing overall policy direction and oversight of customs operations.
• Serbia Post (Pošta Srbije)majorImplementation/ SI/ Consulting PartnerPostal customs clearance operations at postal facilities for international mail and parcel shipments.
• Business Contact Group (PKG)majorStrategic or Co-development PartnerRegular dialogue forum between customs administration and business community for process improvement.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Romanian Customs Authority (ANAF - Directia Generala a Vamilor): Customs division of Romania's National Tax Agency. Comparable as a large EU-member state customs administration handling NCTS, AEO, and National Single Window operations in a similar regional context.
• Indirect Tax Authority of Bosnia and Herzegovina: Indirect tax and customs body for Bosnia and Herzegovina. Comparable in mandate and regional context, with overlapping CEFTA trade flows and shared donor-funded modernization programs.
• Customs Agency of Bulgaria: Bulgarian national customs authority operating EU-aligned transit and declaration systems. Comparable as a Southeastern European customs administration with similar CEFTA and EU integration history.
• Customs Administration of the Republic of Croatia: National customs administration of a neighboring Western Balkan and EU member state. Comparable in mandate, organizational structure, and EU-aligned customs procedures; serves as the most direct functional peer for benchmarking.
• Montenegro Revenue and Customs Administration: Montenegrin customs and revenue administration. Comparable as a small neighboring Western Balkan customs body operating under EU candidate status with similar CEFTA and EU IPA-driven modernization.
• Customs Administration of North Macedonia: National customs authority of North Macedonia. Comparable as a Western Balkan CEFTA member with EU candidate status and similar donor-supported customs modernization trajectory.
• Financial Administration of the Republic of Slovenia - Customs Sector: Slovenian customs authority within the Financial Administration. Comparable as a small, EU-integrated national customs body operating NCTS, AEO, and tariff classification functions under similar legal frameworks.
• National Tax and Customs Administration of Hungary (NAV): Hungarian customs and tax authority operating under EU Customs Union rules with NCTS, AEO, and electronic declaration platforms. Directly comparable in function and in the breadth of digital services for trade facilitation.

Others

• World Customs Organization (WCO): Intergovernmental body that sets global customs standards (HS classification, SAFE Framework, AEO). Comparable not as a competitor but as the standards-setting body whose frameworks shape Serbia's operational design and partner network.
• European Commission - DG TAXUD: EU directorate-general responsible for EU customs policy, legislation, and IT systems (NCTS, SURV-REC, EU Single Window). Relevant as the policy counterpart and systems-architecture reference for Serbia's alignment trajectory.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/customs-administration-of-the-republic-of-serbia

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Customs Administration of the Republic of Serbia