Cáritas Diocesana de Vitoria

What Cáritas Diocesana de Vitoria does

Cáritas Diocesana de Vitoria is a Catholic charitable organization founded in 1945 and operating as the diocesan branch of Cáritas Española within the Diocese of Vitoria (Vitoria-Gasteiz, Álava, Basque Country, Spain). The organization is registered as a religious entity with the Spanish Ministry of Justice under number 428-SE/C and is institutionally overseen by the Spanish Episcopal Conference. Its primary mission is delivering social services to people in situations of poverty and social exclusion in the Basque Country, while also coordinating emergency humanitarian responses internationally.

The organization's service portfolio spans social intervention offices, the Lan Bila employment placement agency, occupational and pre-employment workshops, insertion enterprises (Empresas de Inserción), the Koopera second-hand retail chain, a Training Center (Centro de Formación), and thematic programs for childhood, women, elderly, migrants, and housing accompaniment. According to the 2025 annual report, it served approximately 9,770 people across 3,908 families, delivered €564,471 in direct economic responses, and signed 75 insertion employment contracts. The organization operates with 14 paid employees supported by 635 active volunteers and 1,130 member/socio contributors, distributing services through parish-level Cáritas offices across urban, zonal, and rural communities.

Cáritas Diocesana de Vitoria is funded through a combination of individual donations (via bank transfer, Bizum, online payment gateway, phone, email, and in-person contributions), recurring membership fees (cuotas), revenue from its social enterprises (Koopera stores and insertion companies), clothing and toy collection programs, and public grants. It is not a paid service provider; charitable services are provided free of charge to beneficiaries. The organization is part of the broader Cáritas confederation (Cáritas Española, Cáritas Europa, Cáritas Internationalis), which provides institutional reach, resource sharing, and emergency coordination across more than 200 countries. It has no external shareholders, no institutional investors, and no equity funding; ownership and control rest with the ecclesiastical structure of the Diocese of Vitoria.

Name

Cáritas Diocesana de Vitoria

Legal name

Cáritas Diocesana de Vitoria

Website

https://caritasvitoria.org

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Cáritas Diocesana de Vitoria is a Catholic non-profit charitable organization in the Diocese of Vitoria (Basque Country, Spain) delivering free social services—social intervention, employment placement, training, and housing accompaniment—to vulnerable individuals and families, funded through donations, membership fees, and social enterprise revenue.

Ownership category

akta.pro rank

Product category

Charitable Social Services

NAICS

Religious Organizations (8131), Community Food and Housing, and Emergency and Other Relief Services (6242), Civic and Social Organizations (8134)

SIC

Services-Social Services (8300), Services-Membership Organizations (8600), Services-Educational Services (8200)

akta.pro primary industry

Faith-Based Social Services & Community Outreach (Food Pantries, Shelters, Counseling) (BPAGAJAG)

akta.pro secondary industries

Denominational & Ecclesiastical Governance Bodies (Dioceses, Synods, Conferences) (BPAGAJAB), Faith-Based Missions & Evangelism Organizations (Domestic & International) (BPAGAJAE)

Keywords

• Social assistance services
• Employment placement programs
• Vocational training services
• Humanitarian emergency response
• Community social work

Headquarters

HQ city

Vitoria-Gasteiz

HQ country

Spain

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Donations and charitable contributions: Individual donors contribute funds to support the organization's social programs and emergency response initiatives. Donations can be made via bank transfer, Bizum, online payment gateway, phone, email, or in person at parish offices.
2. Membership fees (cuotas): Individuals become members/socios of Cáritas by paying regular membership fees. This provides recurring support for the organization's operations.
3. Social enterprise revenue: Through its insertion enterprises (empresas de inserción) and Koopera stores, Cáritas generates revenue from the sale of goods and services while providing employment opportunities for people in vulnerable situations.
4. Clothing and toy collection: Collection and redistribution of clothing and toys donated by the community.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Cáritas Diocesana de Vitoria is a Catholic charitable organization that delivers free social services to people and families in situations of vulnerability across the Diocese of Vitoria. Its core offerings include direct social intervention (economic assistance and case management), employment support through the Lan Bila job placement agency, occupational workshops and insertion enterprises (Empresas de Inserción), vocational training via the Centro de Formación, demographic-specific programs (Infancia, Mujer, Mayores), housing accompaniment, clothing and toy collection/redistribution, and international humanitarian cooperation coordinated through the Cáritas confederation.

Product overview

Cáritas Diocesana de Vitoria is a charitable social organization within the Diocese of Vitoria that offers a comprehensive portfolio of social services and programs. The organization operates as a network of parish, zonal, and rural Cáritas offices staffed by volunteer professionals, providing social intervention, employment support, training, and emergency aid. The portfolio includes social intervention offices, the Lan Bila employment agency, occupational workshops, insertion companies, a training center, and Koopera retail stores. The organization serves approximately 9,770 people annually through 3,908 families, with 635 volunteers and 75 employment contracts. Services span international cooperation, emergency response campaigns, and advocacy for vulnerable populations including children, women, elderly, and migrants.

Differentiator

Problem solved

Functional benefit

Brands

• Hazia 23: Employment and training program for young people in vulnerability, launched in 2015 and celebrating its 10th anniversary in 2025.
• Lan Bila
• Empresas de Inserción
• Koopera

Products and services

• Social Intervention Programs (Intervención) Direct social intervention delivered through a network of offices (Despachos de intervención) addressing the needs of people and families seeking help. Services include assessment, diagnosis, case management, and personalized accompaniment plans for those in situations of poverty and social exclusion.
• Employment Programs (Empleo) Integrated employment services including occupational and pre-employment workshops (Talleres ocupacionales y prelaborales), insertion companies (Empresas de Inserción) providing real work contracts, and the Lan Bila Employment Agency (Agencia de Colocación) connecting job seekers with employers. 75 insertion contracts were signed in 2025.
• Lan Bila Employment Agency (Agencia de Colocación Lan Bila) Authorized job placement agency (Agencia de Colocación) that connects job seekers in vulnerable situations with employment opportunities, functioning as a bridge to the labor market.
• Empresas de Inserción (Insertion Enterprises) Social enterprises that integrate people with social difficulties into the labor market by providing real work contracts and on-the-job training, generating revenue to sustain their social mission.
• Koopera Stores (Tiendas) Retail stores selling second-hand clothing and goods, operated as social economy enterprises that fund inclusive employment and provide sustainable social impact. Part of the broader Koopera network.
• Centro de Formación (Training Center) Vocational and occupational training programs, including educational support for children and adolescents with educational gaps. Volunteers commit approximately two hours per week to school support activities.
• Hazia 23 Youth Program Program accompanying young people in vulnerable situations toward training and employment, celebrating its 10th anniversary in 2025 with approximately 250 young participants since 2015.
• Infancia (Childhood) Programs Programs supporting children and their families in vulnerable situations, including school support, educational reinforcement, and childhood development activities to address educational lag and family vulnerability.
• Mujer (Women) Programs Support programs for women in vulnerable situations, including accompaniment and resources for victims of gender-based violence, addressing discrimination and economic exclusion.
• Mayores (Elderly) Programs Programs addressing the needs of elderly populations experiencing vulnerability, providing accompaniment and support services.
• Acompañamiento Habitacional (Housing Accompaniment) Support programs providing housing stability and accompaniment for people experiencing homelessness or housing insecurity.
• Clothing and Toy Collection (Recogida de ropa y juguetes) Community program for the collection and redistribution of clothing and toys donated by individuals, supplying families in need and feeding the second-hand goods supply for Koopera stores.
• Cooperación Internacional (International Cooperation) International humanitarian aid and cooperation programs supporting partner Cáritas organizations in Venezuela, Turkey, Morocco, Ukraine, Jerusalén, Haiti, Mozambique, and the Sahel during humanitarian emergencies (earthquakes, conflicts, hurricanes, food crises).

Quantifiable outcome

• 9,770 people attended annually across the Diocese
• +3 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

15 partnerships are on record, tiered core, major and minor.

• Cáritas EspañolacoreStrategic or Co-development PartnerNational confederation of Cáritas organizations in Spain. Cáritas Diocesana de Vitoria is part of this confederation which coordinates national campaigns, emergency responses, policy advocacy, and resource sharing among all Spanish Cáritas entities.
• Cáritas Europa (Caritas Europa)coreStrategic or Co-development PartnerEuropean network of Caritas organizations. Coordinates continental-level humanitarian responses, shares best practices, and advocates for social policies at the European level.
• Cáritas InternationaliscoreStrategic or Co-development PartnerGlobal confederation of Caritas organizations present in over 200 countries. Coordinates international humanitarian response, advocacy at the UN, and global solidarity initiatives.
• Cáritas VenezuelamajorStrategic or Co-development PartnerOngoing partnership supporting programs for vulnerable populations in Venezuela, particularly child nutrition recovery, pregnant/lactating mother accompaniment, and disaster preparedness. Active emergency response coordination following earthquakes.
• Cáritas ValenciamajorStrategic or Co-development PartnerCollaboration in emergency response efforts, particularly following the DANA (storm) floods that affected Valencia region in October 2024.
• Cáritas Turkey (Caritas Anatolia)majorStrategic or Co-development PartnerCoordination of earthquake emergency response in Turkey following the February 2023 earthquakes, including needs assessment and aid distribution.
• Cáritas JerusalénmajorStrategic or Co-development PartnerPartnership supporting humanitarian response in the Holy Land, including Gaza emergency response and support for displaced populations in Lebanon.
• Cáritas MoroccomajorStrategic or Co-development PartnerPost-earthquake response partnership following the September 2023 Morocco earthquake, supporting reconstruction and livelihood recovery in Atlas region communities.
• Cáritas UkrainemajorStrategic or Co-development PartnerOngoing support for humanitarian response in Ukraine following the Russian invasion, including psychosocial support and basic needs assistance.
• Cáritas HaitimajorStrategic or Co-development PartnerHumanitarian response coordination for Haiti facing political, violence, environmental, and food crises, including support for displaced populations.
• Conferencia Episcopal Española (Spanish Episcopal Conference)coreStrategic or Co-development PartnerThe Catholic bishops' conference that oversees Cáritas as part of the Church's social mission. The CEE's Permanent Commission appoints Cáritas Española leadership.
• Cáritas Laboral Kutxa / KooperacoreStrategic or Co-development PartnerSocial enterprise initiative for inclusive employment, operating second-hand stores (Koopera) that provide jobs for people in insertion processes. The fourth Koopera store opened in Vitoria-Gasteiz in 2021.
• Cáritas四国 (Cáritas四国)minorStrategic or Co-development PartnerHumanitarian response coordination for Central America following hurricanes Eta and Iota in 2020.
• Cáritas MozambiqueminorStrategic or Co-development PartnerSupport for displaced populations affected by armed conflict in Cabo Delgado province, including humanitarian assistance and livelihood recovery.
• Cáritas SahelminorStrategic or Co-development PartnerFood crisis response coordination for the Sahel region (Mali, Burkina Faso, Niger, Chad) affected by violence and displacement.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Save the Children España: International NGO with significant Spain presence, focused on childhood poverty and education support. Overlaps Cáritas's infancia and formación programs and competes for similar corporate and individual donations in the Basque Country.
• Cáritas Española: National confederation coordinating all Cáritas diocesan branches in Spain. Directly comparable as the parent organization of Cáritas Diocesana de Vitoria and the operational model for the diocesan network across all Spanish territories.
• Cruz Roja Española: Spain's largest humanitarian organization, delivering social services, employment support, and emergency response nationwide. Comparable to Cáritas Diocesana de Vitoria in mission (vulnerability support) and service mix, though operating under a secular mandate.

Regional players

• Cáritas Portuguesa: Portuguese Cáritas confederation, structurally identical to Cáritas Española. Comparable organizational model (diocesan branches, parish network, social enterprises) operating in a different national market.
• Cáritas Diocesana de Madrid: Largest Spanish diocesan Cáritas by scale, covering the Madrid archdiocese. Operationally identical model but in a very different geographic and demographic market, illustrating how a Cáritas diocesan structure scales in a major metropolitan context versus Vitoria's smaller diocese.

Direct peers

• Cáritas Diocesana de Bilbao: Neighboring Basque Country diocesan Cáritas covering Bizkaia. Operates identical programs (intervention, employment, training, insertion enterprises, Koopera stores) under the same confederation framework, serving as the closest operational comparable in the same region.
• Cáritas Diocesana de Pamplona-Tudela: Diocesan Cáritas for Navarra, adjacent to the Basque Country. Runs the same Cáritas programmatic framework (intervention, employment, training, inserción, Koopera retail) and competes for overlapping regional donors.
• Cáritas Diocesana de San Sebastián: Diocesan Cáritas branch serving Gipuzkoa, also in the Basque Country. Mirrors the Vitoria organization's service portfolio, donor base, parish-network GTM, and social-enterprise structure, making it a direct operational peer.

Emerging players

• CEAR (Comisión Española de Ayuda al Refugiado): Spanish refugee assistance NGO specializing in migrant integration. Directly comparable to Cáritas Diocesana de Vitoria's migrant/refugee accompaniment programs and competes for the same regional grants and donor funding.

Others

• Fundación Bancaria 'la Caixa' – Acción Social: Major Spanish philanthropic foundation funding social-inclusion and employment programs across Spain. Comparable in funding-source role to Cáritas Diocesana de Vitoria, and a likely partner or competitor for the same vulnerable-population grant programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/caritasvitoria
• Instagraminstagram.com/caritasvitoria
• LinkedInlinkedin.com/company/c-ritas-diocesana-de-vitoria

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Cáritas Diocesana de Vitoria