Carlton City Hotel Singapore

What Carlton City Hotel Singapore does

Carlton City Hotel Singapore is a privately held, full-service upper-mid-tier hotel operating from a single asset at 1 Gopeng Street in the Tanjong Pagar district of Singapore's Central Business District. The property opened in 2013 (per firmographic data) with earliest documented awards from 2015, and operates a core inventory of four room categories (Deluxe, Executive, Carlton Club, and Carlton Suite at 64 sqm) along with four dining outlets (Plate — an all-day Hong Kong-inspired buffet concept, Tuxedo for artisanal coffee and pastries, Cooling Tower Rooftop Bar on Level 29, and The Trading Floor), plus 24-hour in-room dining. Five event venues (Blackboard|Whiteboard, Club Meeting Room, Carlton Club Lounge, Plate, and Cooling Tower Rooftop Bar) with capacities up to 98 persons support a parallel MICE business, complemented by leisure facilities (outdoor pool, indoor gym, The Pit outdoor fitness area), a Level 28 Carlton Club Lounge for premium-tier guests, airport transfer services in Mercedes-Benz vehicles, and a 24-hour concierge.

The hotel runs on standard hospitality technology infrastructure including an Opera property management system, Synxis direct booking engine, and TableCheck restaurant reservation platform, with in-room features such as smart TVs with Chromecast, electronic washlets, illy coffee machines, electronic safes with laptop storage, and a filtered water tap system replacing bottled water. Payment acceptance spans major credit cards (Visa, MasterCard, American Express, Diners Club, JCB) plus Asian payment rails (WeChat Pay, Alipay+, China UnionPay), and a self-service currency exchange machine supports 16 foreign currencies. The website is bilingual (English and Chinese), and the hotel maintains active social presence on Facebook, Instagram, LinkedIn, and RedNote (Xiaohongshu).

Revenue mechanics combine room revenue across four categories, transaction-based food & beverage income across four outlets and banqueting, professional services revenue from MICE events, and transaction-based ancillary services (airport transfers, laundry, parking, currency exchange). Go-to-market is hybrid: direct-to-consumer via the Synxis booking engine and reservations desk, enterprise field sales through a dedicated corporate and MICE team, and referral distribution via five major OTAs (Booking.com, Agoda, Trip.com, Hotels.com, Expedia) plus the WorldHotels luxury collection network. The hotel serves four primary customer segments — business travelers, leisure and staycation guests, MICE clients, and external diners — across domestic Singapore and inbound regional demand, with no concentration risk evident from disclosed sources.

Name

Carlton City Hotel Singapore

Legal name

Carlton City Hotel Singapore

Website

https://carltoncity.sg

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

Carlton City Hotel Singapore is a privately held, full-service hotel in the Tanjong Pagar CBD operating 4 room categories, 4 dining outlets, and 5 event venues, serving business travelers, leisure staycation guests, MICE clients, and external diners across domestic and regional demand.

Ownership category

akta.pro rank

Product category

Hotel & Hospitality Services

NAICS

Hotels (except Casino Hotels) and Motels (72111), Hotels (except Casino Hotels) and Motels (721110), Traveler Accommodation (7211)

SIC

Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Retail-Eating & Drinking Places (5810)

akta.pro primary industry

Urban & Downtown Full-Service Hotels (THAGAAAA)

akta.pro secondary industries

Hotel & Resort Convention Venues (Convention Hotels) (THAHAAAC), Hotel & Resort Restaurants (THAFACAH)

Keywords

• Hotel accommodation
• Hospitality services
• Corporate event venues
• Food and beverage
• Business travel lodging

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Room Revenue: The hotel generates primary revenue from room bookings across multiple categories: Deluxe (32 sqm), Executive (32 sqm), Carlton Club (32 sqm), and Carlton Suite (64 sqm). Rooms accommodate 2 guests with various bed configurations.
2. Food & Beverage: Revenue from multiple dining outlets: Plate (all-day dining), Tuxedo (artisan coffee and pastries), Cooling Tower Rooftop Bar, The Trading Floor, and 24-hour in-room dining. Includes banquet services for events.
3. Events & Meetings: Versatile event venues including Blackboard/Whiteboard (50 sqm, 50 theatre capacity), Club Meeting Room (20 sqm, 8 persons), Club Lounge (363 sqm, 60 standing), Plate (292 sqm, 98 persons), and Cooling Tower Rooftop Bar (152 sqm, 80 standing).
4. Airport Transfer & Limousine Service: Private chauffeur service with various vehicle options including Mercedes-Benz S-Class, E-Class, EQ, Toyota Alphard, Vellfire, Viano, and coaches up to 45-seater. Additional charges apply.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

Carlton City Hotel Singapore operates a contemporary CBD hotel offering four guest room categories (Deluxe, Executive, Carlton Club, Carlton Suite), four dining outlets including Hong Kong-inspired buffet and rooftop bar, 24-hour in-room dining, and five flexible event and meeting venues. Ancillary services include airport limousine transfers, currency exchange, laundry, parking, and concierge support for leisure and business travellers in Singapore's Tanjong Pagar district.

Product overview

Carlton City Hotel Singapore operates as a hospitality business offering a unified hotel product portfolio centered on accommodation, dining, and events services. The core accommodation offerings include four room categories: Deluxe (32 sqm entry-level), Executive (32 sqm mid-tier with mini-bar), Carlton Club (32 sqm premium with lounge access), and Carlton Suite (64 sqm luxury with panoramic views). Dining outlets comprise Plate (all-day dining with Hong Kong-inspired buffets), Tuxedo (artisanal coffee and pastries), Cooling Tower Rooftop Bar (Level 29 venue with skyline views), and The Trading Floor (bar with snacks). The hotel also provides 24-hour in-room dining, meeting venues (Blackboard|Whiteboard, Club Meeting Room, Carlton Club Lounge, Plate, Cooling Tower), fitness facilities (indoor gym, outdoor gym 'The Pit', swimming pool), airport transfers via luxury vehicles, currency exchange, parking, laundry, and concierge services. Room and dining packages are offered under the hotel's promotional sub-brand. The property positions itself as a modern CBD hotel in Tanjong Pagar with sustainability initiatives and Club-level premium services.

Differentiator

Problem solved

Functional benefit

Brands

• Plate: All-day dining restaurant featuring Hong Kong-inspired buffets and international cuisine
• Tuxedo
• Cooling Tower Rooftop Bar
• The Trading Floor
• The Pit

Products and services

• Deluxe Room Entry-level 32 sqm accommodation offering complimentary Wi-Fi, filtered water taps, and smart TV; available in King or Twin configurations for 2 guests.
• Executive Room Mid-tier 32 sqm room with complimentary Wi-Fi, daily replenished mini-bar, and free local calls; available in King or Twin configurations for 2 guests.
• Carlton Club Room 32 sqm premium room offering exclusive access to Carlton Club Lounge with daily breakfast, evening cocktails, complimentary mini-bar, illy coffee machine, and late check-out.
• Carlton Suite 64 sqm top-floor suite with separate living area, panoramic city skyline views, OSIM uDream Pro massage chair, electronic washlet smart toilet, 50-inch LED smart TV with Chromecast, iHome docking station, and ergonomic Herman Miller chairs.
• Plate Restaurant All-day dining restaurant offering Hong Kong-inspired buffets including the Flavours of Hong Kong lunch buffet, Canton Street Kitchen weekend dinner buffet, and Ah Ma Porridge Sunday lunch buffet.
• Tuxedo Café Artisanal coffee and pastry venue serving light bites and premium coffee selections.
• Cooling Tower Rooftop Bar Level 29 rooftop bar featuring skyline and harbour views, signature cocktails, and bar bites; available for private events with a 152 sqm open-air terrace accommodating up to 80 standing guests.
• The Trading Floor Dining venue featuring the Triple Trade promotion with drinks and bar snacks available daily from 3:00 PM to 8:00 PM.
• 24-Hour In-Room Dining 24-hour private dining service offering breakfast, all-day, and late-night menus including international and local Singapore dishes.
• Meeting and Event Venues Flexible event spaces including Blackboard|Whiteboard (50 sqm, 50 theatre), Club Meeting Room (20 sqm, 8 persons), Carlton Club Lounge (363 sqm, 60 standing), Plate (292 sqm, 98 persons), and Cooling Tower Rooftop Bar (152 sqm, 80 standing).
• Airport Transfer Service Private chauffeur service using Mercedes-Benz S-Class, E-Class, EQ, Toyota Alphard, Vellfire, Viano, 13-seater Combi, 23 or 45-seater Coach, and Luggage Van; requires 3-day advance arrangement.
• Currency Exchange Self-service currency exchange machine in the hotel lobby supporting 16 foreign currencies with conversion to Singapore Dollars, maximum SGD 1,500 per guest.
• Carlton Club Lounge Exclusive Level 28 lounge offering panoramic city views and outdoor terrace, daily breakfast, evening cocktails, all-day refreshments, and dedicated concierge services for Club Room and Suite guests.
• Hotel Swimming Pool Outdoor swimming pool on Level 3 at 1.2m depth, open daily 6:30 AM to 10:30 PM, with poolside light refreshments.
• Indoor Gym State-of-the-art fitness centre on Level 3 equipped with TRUE Fitness treadmills, cardio equipment, and fitness accessories; open daily 6:30 AM to 10:30 PM.
• The Pit Outdoor Gym 24-hour outdoor fitness area on Level 3 combining modern fitness equipment with fresh air and natural light, designed for strength training.
• Multi-Storey Car Park Multi-storey car parking facility on Basement 1 & 2 with 24-hour access, complimentary for hotel guests and buffet dining guests; includes season parking and valet parking services.
• Laundry Service Professional laundry, dry-cleaning, and pressing services with express options available upon request via Carlton Touch.
• Concierge Service 24-hour personalised guest assistance providing recommendations, bookings, and arrangements based on extensive local knowledge.
• Stay Packages Curated stay packages including The Sweetest Family Staycation, The Urban Reset, Love Uninterrupted, Terrific Staycay, Sunday Escape with Ah Ma's Flavours, Last Minute Deals, Ultimate Suite Stay, Bed and Breakfast, Stay Four Longer, and Advance Purchase discounts.

Quantifiable outcome

• Award-winning hotel with consistent recognition from 2015-2024
• +3 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature4 records

Partnerships

One partnership is on record.

• WorldHotelscoreStrategic or Co-development PartnerCarlton City Hotel Singapore is a member of WorldHotels luxury hotel collection, providing access to global distribution networks, corporate booking channels, and international travel industry recognition.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Andaz Singapore: Hyatt-affiliated lifestyle full-service hotel in the Tanjong Pagar/Bukit Pasoh district offering rooms, F&B, and event spaces targeting modern business and leisure travelers — directly overlaps Carlton City's positioning.
• Conrad Singapore Orchard: Luxury full-service Hilton-brand hotel in central Singapore with rooms, dining, and event facilities targeting business travelers and events — comparable tier and customer base to Carlton City.
• Marina Mandarin Singapore: Full-service hotel in the Marina Bay area offering rooms, multiple F&B outlets, and meeting facilities catering to corporate and leisure travelers — comparable CBD competitor in tier and offerings.
• Swissôtel The Stamford: Iconic full-service hotel in the Raffles Place/Tanjong Pagar corridor offering rooms, multiple F&B outlets, and large-scale MICE venues; directly competes for CBD corporate and group business.
• Pan Pacific Singapore: Full-service 4-5 star CBD hotel in Singapore's Marina Bay/Tanjong Pagar area offering rooms, F&B, and event venues for business and leisure travelers — the closest direct competitor in tier, location, and offerings.
• The Westin Singapore: Marriott-affiliated full-service CBD hotel in the Marina Bay/Tanjong Pagar area with rooms, F&B, and event venues serving corporate and leisure guests in the same competitive set.
• Carlton Hotel Singapore: Sister property under the Carlton brand, a 4-star full-service hotel located in the Bras Basah-Bugis area near Singapore's CBD, offering comparable room, F&B, and event categories — directly comparable brand and operating model.
• Grand Park City Hall: Full-service CBD hotel near City Hall MRT with rooms, F&B, and event venues targeting corporate and leisure guests — comparable 4-star positioning in the same catchment.
• Sofitel Singapore City Centre: Accor-luxury full-service hotel in Tanjong Pagar offering rooms, French-inspired F&B, and event venues for corporate and leisure travelers — directly comparable in location and tier.

Broad incumbents

• Mandarin Oriental Singapore: Iconic luxury full-service hotel in Marina Bay offering rooms, multiple dining outlets, and event venues; broader incumbent competing at the upper end of the same Singapore CBD/Marina Bay business and leisure market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CarltonCityHotelSG
• LinkedInlinkedin.com/company/carlton-city-hotel-singapore
• Instagraminstagram.com/CarltonCityHotelSG

Compliance35 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carlton City Hotel Singapore