Community and Cultural Connections Inc

What Community and Cultural Connections Inc does

Community and Cultural Connections Inc (legal name: Community and Cultural Connection Ltd., ABN 87 726 3684 02) is a non-profit community services organization headquartered in Marrickville, NSW, Australia, with a secondary operations site in Campsie. The organization employs 7 staff plus volunteers and placement students (20 volunteers and 5 placement students contributing 5,139 hours in 2024-2025) to deliver culturally and linguistically appropriate aged care and multicultural support services to CALD (culturally and linguistically diverse) communities in Sydney's Inner West Local Aged Care Planning Region. Primary constituents are Arabic and Vietnamese seniors aged 65+ (201 CHSP clients), newly arrived migrants (165 supported in 2024-2025), and vulnerable CALD women (39 supported). The board comprises Chairperson Jeannie Messer, Treasurer Wael Sabria, Secretary Vivienne Martin, and Directors Damien Hawryluk and Rosanna Barbero, with operational leadership held by Vi Pham (Executive Office) and Marilyn Dang (CHSP Team Leader).

The core product set consists of three CHSP-funded services: Social Support Group Service (center-based group activities and social outings), Social Support Individual Service (one-on-one companionship, phone check-ins, home visits, accompaniment to appointments), and Transport Service (door-to-door transport within Sydney Inner West). A complementary portfolio extends the offering beyond CHSP: a Family Support Program (with Connect Marrickville School As A Community), a Women's Support Program (with Leichardt Women's Community Health Centre and Heartdancers), a New Migrants Support Program (workshops for newly arrived Nepalese and Vietnamese migrants), and a Gambling Education and Awareness Project funded by NSW Government. Activity groups — Hoa Mai Vietnamese Cultural Group, Arabic Seniors Group, Vietnamese Women's Wellness group, Marrickville Sunrise Walking group, Tam Giao group, and Social Connections (karaoke/games) — provide ongoing cultural engagement. The organization holds no proprietary technology platform, app, or API; service delivery is human-led via bilingual staff (Boshra Masri for Arabic; Marilyn Dang for Vietnamese) and community outreach.

The business model is grant-funded: primary revenue is the Australian Government Department of Health and Aged Care CHSP grant, supplemented by NSW Government (gambling project), Inner West Council, Canterbury Bankstown Council, and the Australian Government Department of Social Services. Client contribution fees are nominal and set under the CHSP Client Contribution Framework. Go-to-market is community-led, with intake routed through the My Aged Care government referral system (1800 200 422) plus direct outreach by bilingual staff. The organization holds Aged Care Quality and Safety Standards compliance and reports 23,535 service hours and 3,020 transport trips delivered in 2024-2025. Geographic scope is single-country/domestic, restricted to Sydney's Inner West.

Name

Community and Cultural Connections Inc

Legal name

Community and Cultural Connection Ltd.

Website

https://ccci.org.au

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Community and Cultural Connections Inc is a non-profit in Sydney's Inner West delivering CHSP-funded aged care and multicultural support services—social support groups, individual companionship, and door-to-door transport—to Arabic, Vietnamese, Nepalese, and other CALD seniors, women, families, and newly arrived migrants.

Ownership category

akta.pro rank

Product category

Aged Care and Multicultural Community Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro industry

PRIMARYHLADAGAB

Companion Care & Social Support (non-clinical)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Non-Medical In-Home Care & Personal Care

SECONDARYHSABAAAI

Recreational Outings, Community Participation & Mobility Support (Non-Clinical)

Home & Personal Services/Elder Care & In-Home Care Services/Non-Medical Companion Care

SECONDARYHSABAAAA

Companionship & Social Engagement Visits

Home & Personal Services/Elder Care & In-Home Care Services/Non-Medical Companion Care

SECONDARYEDALANAD

Cultural Adjustment & Integration Services (intercultural programs, community connection)

Education/Student Services & Campus Operations/International Student Services & Immigration Support

SECONDARYBPAGAEAI

Refugee & Immigrant Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

Keywords

• Aged care services
• CALD community support
• Social support programs
• Senior transport services
• Multicultural welfare services

Headquarters

HQ city

Marrickville

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Commonwealth Home Support Programme (CHSP) Funding: Primary revenue from Australian Government Department of Health and Aged Care through CHSP. Services include social support (individual and group), transport, and wellness activities for eligible seniors. Small client contribution fees apply per CHSP Client Contribution Framework.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Community and Cultural Connections Inc delivers government-funded social support, transport, and community engagement services to culturally and linguistically diverse (CALD) seniors, women, and families in Sydney's Inner West under the Commonwealth Home Support Programme (CHSP). Core offerings include group social support, individual one-on-one support, door-to-door transport, and supplementary programs targeting women, newly arrived migrants, and gambling harm awareness, all delivered by bilingual Arabic and Vietnamese staff through the My Aged Care referral pathway.

Product overview

Community and Cultural Connections Inc (CCCi) operates as a non-profit community service organization offering a coordinated portfolio of aged care and multicultural support services primarily funded through the Australian Government's Commonwealth Home Support Programme (CHSP). The core service delivery consists of three interconnected CHSP programs: Social Support Group Service (center-based group activities and social outings), Social Support Individual Service (one-on-one companionship and assistance), and Transport Service for Seniors (door-to-door transport within Sydney Inner West). Complementing these core offerings are specialized support programs including Family Support, Women's Support, New Migrants Support, and Gambling Education and Awareness services. Activity groups such as the Hoa Mai Vietnamese Cultural Group, Arabic Seniors Group, Vietnamese Women's Wellness group, and Sunrise Walking Group provide culturally specific social engagement. The organization serves culturally and linguistically diverse (CALD) communities, providing services in Arabic, Vietnamese, and other languages.

Differentiator

Problem solved

Functional benefit

Products and services

• Social Support Group Service (CHSP) Group-based social support service under the Commonwealth Home Support Programme (CHSP) for culturally and linguistically diverse seniors in Sydney's Inner West, including center-based activities and social outings designed to help older people stay physically and mentally well while maintaining independence and community involvement.
• Social Support – Individual Service (CHSP) One-on-one social support service for frail older people from CALD backgrounds, including phone calls and online check-ins, home visits, accompanied outings, and accompaniment to medical, social appointments, shopping, or bill payment, aimed at reducing loneliness and maintaining community connection.
• Transport Service for Seniors Door-to-door transport service for seniors within Sydney Inner West Local Aged Care Planning Region, providing pickup and drop-off from home for center-based day care, social outings, and medical and social appointments, with per-trip fees under the CHSP Client Contribution Framework.
• Family Support Program Collaborative family support services delivered with Connect Marrickville School As A Community for Inner West Vietnamese families, facilitating parent-child connection, intergenerational bonding, and community involvement.
• Women's Support Program Emotional support and wellbeing activities for vulnerable women from CALD backgrounds, delivered in collaboration with Leichardt Women's Community Health Centre and Heartdancers Organisation, including transport trips to support women in cultural connection and wellbeing.
• New Migrants Support Program Settlement support services for newly arrived Nepali- and Vietnamese-speaking migrants, including workshops and group activities to reduce social isolation, foster community connections, and support smooth settlement in Australia.
• Gambling Education and Awareness Project Community education initiative focused on gambling harm awareness for Nepalese, Vietnamese, Portuguese, Indonesian, and Italian community members, including community workshops, forums, engagement sessions, and distribution of gambling harm help-seeking resource cards.
• Hoa Mai Vietnamese Cultural Group Vietnamese cultural group sharing Vietnamese culture through music and dance performances, providing cultural preservation and community engagement for CALD seniors.

Quantifiable outcome

• 23,535 hours of services and 3,020 transport trips delivered in 2024-2025
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core.

• Seniors Rights ServicecoreStrategic or Co-development PartnerCollaboration with Seniors Rights Service to support seniors with Vietnamese backgrounds. Working together on New Aged Care Act 2024 information sessions, sharing updates about Statement of Rights and helping seniors understand changes to their rights and services.
• Connect Marrickville School As A CommunitycoreStrategic or Co-development PartnerFamily support collaboration supporting Inner West Vietnamese families. Programs involve parents and children working side by side, creating beautiful memories and learning from one another.
• Leichardt Women's Community Health CentrecoreStrategic or Co-development PartnerWomen's support partnership providing emotional support and wellbeing activities to vulnerable women from CALD backgrounds. Provided 1,178 hours of services and 48 transport trips to 39 women in 2024-2025.
• Heartdancers OrganisationcoreStrategic or Co-development PartnerWomen's support collaboration with Heartdancers providing wellbeing activities and cultural connection programs for CALD women.
• 25 Community Partners (Gambling Education)coreStrategic or Co-development Partner25 organizational partners for gambling harm awareness initiatives targeting Nepalese, Vietnamese, Portuguese, Indonesian, and Italian community members. Partners include community organizations, health services, and educational institutions.
• Addison Road Community CentrecoreStrategic or Co-development PartnerCommunity partner providing venue and collaborative support for CCC programs and services.

Scale indicators15 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Uniting: Major Australian non-profit delivering aged care, community, and social services across NSW and ACT. A broad incumbent with CHSP and multicultural programs that competes for the same My Aged Care-referred clients.
• The Benevolent Society: One of Australia's largest non-profits delivering aged care, disability, and community services across NSW and beyond. Provides overlapping CHSP and CALD services but as part of a much broader portfolio.
• Settlement Services International (SSI): Large national multicultural and settlement services provider with government contracts across aged care, disability, and settlement. Operates in overlapping service categories but at much greater scale across NSW and beyond.

Direct peers

• SydWest Multicultural Services: Western Sydney-based multicultural services organization delivering aged care, settlement, and community programs. Same target geography (Sydney CALD), same funding mechanisms (My Aged Care referral), and similar portfolio of group and individual social support.
• Spectrum Migrant Resource Centre: Victorian non-profit providing settlement, aged care, and community services for newly arrived migrants and refugees. Comparable to CCC's New Migrants Support Program and CALD women's support offerings.
• Canterbury City Community Centre: Community services organization with significant CALD focus (Vietnamese, Arabic, Nepali communities) in Sydney's Canterbury-Bankstown area, an adjacent Local Government Area to CCC's Inner West catchment. Delivers settlement, aged care, and women's programs.
• Australian Multicultural Community Services (AMCS): Melbourne-based non-profit providing aged care, settlement, and disability services to CALD communities. Highly comparable to CCC: similar CHSP dependency, bilingual staffing, and migration/settlement support services.
• Multicultural Aged Care Services Geelong: Victorian-based CHSP and HCP provider specializing in culturally appropriate aged care for CALD seniors. Directly comparable to CCC in model (government-funded social support and transport), client base (CALD elderly), and service mix (group social support, individual visits, transport).

Regional players

• Multicultural Communities Council of Illawarra: Wollongong/Illawarra-based multicultural services organization delivering community programs, women's support, and settlement services. Comparable operating model in a different regional geography.
• Ethnic Communities' Council of NSW: State-wide peak body for ethnic community organizations in NSW. While not a direct service provider, it sits in the same funding ecosystem and represents a partnership/coordination layer for NSW-based CALD community services like CCC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/community-and-cultural-connections-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Community and Cultural Connections Inc